Skilljar by Gainsight
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Skilljar is a Go-To Solution for Customer Education Professionals
What do you like best about the product?
Skilljar has an excellent interface that makes building a curriculum to serve your customers super easy. In particular, if you're new to Customer Education, Skilljar is a great way to go. Most often, SaaS businesses that are early in their development do not have advanced tools and work more with Text and Video. Skilljar provides all the tools you need to structure the interactivity you need - like quizzes and more. You can also schedule live course delivery via GoToMeeting and Zoom integrations.
What do you dislike about the product?
I'd like to see an easier way to change the style / layout of the site. While you can modify the look and feel with CSS / HTML, it'd be amazing to have templates that make it easier to switch - like WordPress offers with themes.
What problems is the product solving and how is that benefiting you?
We're still early in our journey, but are building several competencies. We use Skilljar for Product Training, but also leverage it internally for our Sales Enablement and Support teams.
Recommendations to others considering the product:
There are very few LMS options for Customer Education teams. Skilljar should be a strong contender if you're just starting out, need flexibility, and want an easy to use platform.
Customer Enablement
What do you like best about the product?
I have found Skilljar very intuitive and easy to use. The UI is very straight forward, and it is usually very effortless to find what you are looking for within the application. The training and knowledge-based articles have been a useful reference point for me when I cannot figure something out on my own. Also, I have found the support provided by the implementation consultant through the setup process extremely helpful. It has been a very positive experience to date as we work towards getting our training set up within Skilljar!
What do you dislike about the product?
I have not used Skilljar long enough to answer this question fully. Once I start to use the LMS more, I would be able to list various features that would be beneficial to streamline the training process.
What problems is the product solving and how is that benefiting you?
The immediate problem we are trying to solve is to decrease the onboarding delivery time for our Implementation Consultants. Currently, we do not have on-demand training available for our customers, and our Implementation Consultants have to provide training face to face or virtually. Our first goal is to decrease this time spent by the IC's so that they can then focus on more value-added advanced training. The other areas that we are focusing on are using the training to accelerate product adoption and reduce customer churn.
Great Onboarding and Success Support with an already easy-to-use platform.
What do you like best about the product?
The thing I've appreciated the most about Skilljar is the people. From the Onboarding set-up to now working with our CSM (shoutout to Macz!), each rep at Skilljar has been intelligent, kind and extremely helpful.
What do you dislike about the product?
The platform itself is really easy to use but it lacks some of the features I would've liked. We do have some particular use-cases though so it's not surprising that these aren't the most commonly requested features. However, I have already seen some of these listed on the roadmap for this year.
What problems is the product solving and how is that benefiting you?
When we first launched Skilljar, we wanted to focus on Onboarding our new customers. In just a couple of months, we were able to dramatically increase our onboarding numbers. For the first time ever, we were able to surpass our 1:1 onboarding numbers, proving this is the best way to scale onboarding for all customers.
Recommendations to others considering the product:
Make sure to check out their help center when getting started. It's a super valuable resource (they know how to do customer education right!)
Great tool, great company
What do you like best about the product?
The capability of the tool meets my needs, and the on boarding process is very smooth and helpful.
What do you dislike about the product?
Out of the box solutions are functional but limited. I'd like to see more customizations baked-in instead of requiring coding help.
What problems is the product solving and how is that benefiting you?
It's a robust, stable LMS that allows me to focus on the actual course content and not worry about the infrastructure.
Skilljar - Customer Education made easy
What do you like best about the product?
Simplifies the overall customer experience for learning. We have been able to easily load all our content and build this into the appropriate learning paths or accreditation series for customers and partners with minimum effort. Customer success team are light years ahead of any other software vendor we have worked with.
What do you dislike about the product?
Limited reporting and notification functionality in the early stages, but most of the required features have since been added upon request from their customers.
What problems is the product solving and how is that benefiting you?
We now have a learning platform that customers WANT to come back to. We have increased site traffic by over 300% and doubled the engagement with our learning content.
The smoothest platform adoption ever
What do you like best about the product?
While there are many vendors with LMS tools Skilljar stands apart not just in the refreshingly easy user experience but also in their stellar customer service. The sales team members worked together to really understand what we needed and how we intended on using our multiple domains (customer, employee and channel) to ensure Skilljar was, indeed, the best fit for our needs. This was my second LMS adoption and the guides, courses and tips provided by our Skilljar team during implementation were well-thought out and detailed enough to follow and not be bogged down with unneeded information. Plus, our CSM, Lillian, is more of a partner in our process and has provided direction and friendly, actionable support all along the way. It's been a long time since I have been this excited about a product as I am about Skilljar!
What do you dislike about the product?
It may be unfair to place these comments under this "dislike" question because these are not things I dislike about Skilljar, they are just things that are a little different than other LMSs. Courses cannot be "assigned" to learners in SJ right now but there are ways to categorize your content to drive your learner to register for the courses they need to take. For instance, a new SDR can go into our catalog and click on their role and the appropriate courses are shown.
What problems is the product solving and how is that benefiting you?
The main reason we looked to switch is because we wanted a vibrant, intutive, friendly environment to provide our customers with courses on our products but also on industry trends. Skilljar offers an easier and more engaging visual experience for our learners and is easy to manage on the LMD admin side, too.
Great product, but more amazing Customer Service
What do you like best about the product?
We just completed our implementation a few months ago and the process has been phenomenal. Our Skilljar team has been great every step of the way. I have worked in Implementation for the last 3 years, and this has been one of the smoothest I have ever been a part of.
What do you dislike about the product?
I wish there was a chat feature within the program, such as "Slack" so we could better communicate with our users.
What problems is the product solving and how is that benefiting you?
We have formalized our education platform thanks to Skill Jar. Our website has given us much greater visibility for our program, and makes our small team seem like so much more.
Blown Away by the Skilljar Team & Customer Service
What do you like best about the product?
The platform itself is extremely user friendly and intuitive. However, what I like the most is the team we were assigned. They have had a constant attitude of "We can do this" when it comes to our questions, our needs, and our vision for the training sector.
What do you dislike about the product?
We are rather new - there aren't many things I could complain about regarding Skilljar. The only thing that would be a helpful add-on to the platform would be the ability to customize communication directly to students. But we're able to sort that out via the Salesforce integration.
What problems is the product solving and how is that benefiting you?
We are providing best-practice training to our the clients of our technology solution beyond end user implementation. We provide in-person training courses, and we are also developing new curriculum for on-demand courses. Skilljar is the platform we are utilizing for both types of trainings. This project has been a long time process.
Recommendations to others considering the product:
The team you will be given will become part of your success with you and the most capable of coworkers.
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