Skilljar by Gainsight
GainsightReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
382 reviews
from
External reviews are not included in the AWS star rating for the product.
Great LMS
What do you like best about the product?
Skilljar is an easy to use, robust LMS that makes administering a learning portal or University a no-brainer. It works with multiple formats including SCORM, all kinds of video files, PDFs and others. It also offers a solution for registering and organizing all of your live training.
What do you dislike about the product?
Some of the UI elements can be difficult to navigate at times.
What problems is the product solving and how is that benefiting you?
We are able to direct support tickets to the university through the use of one to many on-demand courses.
Skilljar deployment for nation wide technical training
What do you like best about the product?
Skilljar's program is highly customizable and the team at skilljar is easy to work with. The have been able to custom design a learning curriculum and automate to synchronize information with in-house servers. Customers have an easy time accessing courses and completing required lessons/courses and quizzes. Connecting the Skilljar template with API's has been fairly easy too! Our contact at Skilljar (Ana Mays) has been very helpful and responsive. We have also been able to get Skilljar approved for use by Mitsubishi headquarters which is very difficult o do. The implications of this mean the security measures for the content are high enough that a corporation with thousands of employees and highly confidential information has approved Skilljar's protective means. A big accomplishment to say the least.
What do you dislike about the product?
There is a learning curve in creating the courses and being able to publish them effectively. Much of this is user based however. Analytics are great - couldn't really determine a way to improve that portion, though custom reports could be an interesting idea similar to pivot tables. Downloading data is difficult - specifically exporting to excel (unless I just don't know how)
What problems is the product solving and how is that benefiting you?
We have been able to synchronize manual processes using 3 different systems into a fully automated process. This saves roughly 2 days per week for one of our admin members and makes in-class scheduling a snap. Working through the 2-way communicating API now to finalize the data transfer for automation has been relatively easy, but mostly because the size of our company - I have an IT team to perform the required actions on our side.
Recommendations to others considering the product:
Consider API implementation from the beginning rather than as a after thought. Also consider smaller, easy to digest lessons that are easy to understand and to the point. Developing appropriate material along with the skilljar template makes the end result a winner.
Director, Community & Learning
What do you like best about the product?
It's easy to spin up, customize the front end, and give users a modern experience.
What do you dislike about the product?
The concept of a certification quiz isn't distinguished from a regular quiz so reporting on certifications is a bit manual.
What problems is the product solving and how is that benefiting you?
Customer education at scale. We've been able to train a number of users we otherwise wouldn't have been able to and be sure that they've completed what we believe is critical to success on our platform.
Recommendations to others considering the product:
The tool is wonderful but you must be prepared to manage the content it holds - that's the real battle. Take an iterative approach and don't try to boil the ocean. Don't fret over content quality initially, you can invest in production value once you know what works and how long it will be relevant.
A Powerful E-Learning Tool with Room for Growth
What do you like best about the product?
Skilljar is easy to grasp the basics and get content published. It allows for customization in a lot of ways and lets you build out content quickly. It allows our team to be proactive in helping our customers learn new features and dive deeper into our product.
What do you dislike about the product?
I would love to see Skilljar increase their customization tools and work to make customization easier and more intuitive for non-programmers.
What problems is the product solving and how is that benefiting you?
We use Skilljar to help increase the capacity of our training and onboarding programs. Our Skilljar site allows our customers to dive deeper when they're ready without having to wait on a live trainer.
Director of Customer Education
What do you like best about the product?
I love how easy Skilljar makes it to upload a course and swap it out for new versions.
What do you dislike about the product?
I dislike how limited email communications are from within the system.
What problems is the product solving and how is that benefiting you?
Skilljar helps us scale our education program and more efficiently train our customers.
Recommendations to others considering the product:
Be sure to include this vendor in your RFP!
Gets everything I need done! Some limitations if you don't know HTML
What do you like best about the product?
My account manager is always helpful and spends the time to review with us. mostly easy to use platform
What do you dislike about the product?
some things aren't super intuitive to get courses live. In order to really make the most out of your domain, you need to know HTML, which I'm not familiar with
What problems is the product solving and how is that benefiting you?
saves our team time with training and provides a quick resource for our clients.
Lightweight, Easy to Deploy, Scalable LMS designed for Quickly Growing Companies
What do you like best about the product?
When comparing LMS' there are no lack of options! What I found during the process is that most LMS' are from legacy providers that either cost a lot or take a whole lot of effort to get off the ground. SkillJar is a modern LMS designed for companies that are scaling their training programs quickly and don't have dozens of resources to get them off the ground. We were able to sign our contract and publish our first course in less than 30 days and have only grown it from there. I also love the easy customization SkillJar offers to make sure your LMS feels like your brand and not some sort of freeware. Also, the analytics keep getting better.
I also want to give a shoutout to the customer success organization at SkillJar for giving as much help as needed, and continuing to show how you are getting value / how you could get more value.
I also want to give a shoutout to the customer success organization at SkillJar for giving as much help as needed, and continuing to show how you are getting value / how you could get more value.
What do you dislike about the product?
I would like to see SkillJar's product be enhanced more frequently, although that has been improving. One other sticking point for me is that sometimes our enterprise clients have trouble accessing the videos in the course because the player SkillJar uses sometimes needs to be whitelisted. This isn't a huge deal but has caught us unaware a couple of time. I would also like to see better messaging in the application to better engage with our users.
What problems is the product solving and how is that benefiting you?
Before we embarked on our LMS journey, humanas were being sent around the country to do training sessions. With SkillJar we were able to significantly decrease the amount of live classroom training and instead encourage our clients to leverage CBT. This has allowed us to scale without hiring more trainers, ensure that all users are on boarded in the latest and greatest training and that we can track completion rate. As a bonus we have also been able to leverage SkillJar internally.
Recommendations to others considering the product:
SkillJar is not the most robust LMS on the market. But it's one built recently and with the needs of today's quickly growing companies in mind.
Easy to use, great support, and tons of customization
What do you like best about the product?
We evaluated several LMS vendors and ended up going with Skilljar and things have been great so far. 3 key benefits:
- I have a lot of experience from using previous LMS systems, and Skilljar was super intuitive and followed "industry standards" in terms of setting up courses, sections, and lessons, allowing me to create courses really quickly
- Right from the start, the support has been excellent. Our Account Executive was knowledgable and responsive, and our Implementation Manager Lindsey has been amazing. She has looked into and answered any and all questions either on the fly or within 24 hours, and has brought in other Skilljar experts when necessary.
- The customization is extensive. I've asked some fairly complicated questions and it seems there's always a way to accomplish what is needed buried 5 menus deep, or through pasting in some custom code. It's hard to stump them.
- I have a lot of experience from using previous LMS systems, and Skilljar was super intuitive and followed "industry standards" in terms of setting up courses, sections, and lessons, allowing me to create courses really quickly
- Right from the start, the support has been excellent. Our Account Executive was knowledgable and responsive, and our Implementation Manager Lindsey has been amazing. She has looked into and answered any and all questions either on the fly or within 24 hours, and has brought in other Skilljar experts when necessary.
- The customization is extensive. I've asked some fairly complicated questions and it seems there's always a way to accomplish what is needed buried 5 menus deep, or through pasting in some custom code. It's hard to stump them.
What do you dislike about the product?
The only improvement I've seen so far would be having a little more visually robust templates design-wise out of the gate. The plus side is that you can dig into the code with a design and create things however you want, but for the average user it takes a bit of effort.
What problems is the product solving and how is that benefiting you?
We're enabling training at scale for our self-service users.
Amazing technical support, attentive customer success managers
What do you like best about the product?
The guidance and insight we get from our Customer Success Manager. We were fairly "green" at implementing a successful LMS system, and the team really helped us learn what makes a great LMS journey.
What do you dislike about the product?
Some of the options, features, and toggles on the backend setup can be a bit confusing, especially if you haven't used an LMS system before.
What problems is the product solving and how is that benefiting you?
When we convert a prospect to our customer, we rely on Skilljar to train them, and onboard them to our system. This is significantly reduced the labour cost associated with making our customers successful and allows our own customer success team to focus on specific customers.
We also use Skilljar to deliver in-person training at trade shows, we offer this valuable in-person training as an incentive to attend our conference, and purchase additional services from us.
One of our team's goals is to ensure that our customers have adopted and are using our services effectively. Skilljar allows us to deliver on-demand training to existing customers.
We also use Skilljar to deliver in-person training at trade shows, we offer this valuable in-person training as an incentive to attend our conference, and purchase additional services from us.
One of our team's goals is to ensure that our customers have adopted and are using our services effectively. Skilljar allows us to deliver on-demand training to existing customers.
It is OK
What do you like best about the product?
I like the ability to easily add content to the system, create different catalogue pages for like content, and easily change module and course content without having to re-version the entire course.
The ability to create groups and edit course permissions so that we can create custom courseware for our customers has come in useful.
The CSM team is very helpful and attentive and I appreciate that about SkillJar. They also host weekly webinars that I find useful because they allow me to learn about best practices.
The ability to create groups and edit course permissions so that we can create custom courseware for our customers has come in useful.
The CSM team is very helpful and attentive and I appreciate that about SkillJar. They also host weekly webinars that I find useful because they allow me to learn about best practices.
What do you dislike about the product?
The UI of the system is not great. If you know how to code then this is an awesome platform as you can basically turn it into whatever you like. If you do not have that background the platform is very limited and clunky. It would be nice if the CSM team could create or provide basic pieces of code so that customers can make their environment look the way SkillJar academy does / how the product is advertised.
The admin UI is not intuitive and it takes several clicks to access content and materials. I have had to do quick screen shares for my co-workers in order to direct them to content that should be easily accessible. (Catalog pages, themes, user course completions etc.) It would be great if you had some kind of in-app cues that help admins navigate the backend the first few times they access the tool.
The reporting feature is extremely limited and makes it difficult to create reports and access data in a timely fashion.
The admin UI is not intuitive and it takes several clicks to access content and materials. I have had to do quick screen shares for my co-workers in order to direct them to content that should be easily accessible. (Catalog pages, themes, user course completions etc.) It would be great if you had some kind of in-app cues that help admins navigate the backend the first few times they access the tool.
The reporting feature is extremely limited and makes it difficult to create reports and access data in a timely fashion.
What problems is the product solving and how is that benefiting you?
Providing recorded content to our community so that they can learn about our product at the most convenient time for them. We have seen users accessing and completing content prior to requesting in-person meetings.
We realize the benefit of the LMS system and think that Skilljar could help us significantly, however, the time and resources required to make the system work for us is an ongoing challenge.
We realize the benefit of the LMS system and think that Skilljar could help us significantly, however, the time and resources required to make the system work for us is an ongoing challenge.
showing 321 - 330