Skilljar by Gainsight
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A Great LMS for Customer-Facing Education
What do you like best about the product?
Skilljar's built-in administrator panels make course creation simple. Skilljar uses an HTML5 WYSIWYG editor which allows any person to create, edit, and publish courses without prior Web Development or LMS experience. Skilljar's support team has always been responsive and issues are quickly resolved.
What do you dislike about the product?
Although Skilljar offers built-in quizzes, the amount of question types is lacking. Skilljar offers multiple choice, multiple answer, fill in the bank, and freeform questions. Popular question types such as matching, image hotspots, and video assessment uploads are missing.
What problems is the product solving and how is that benefiting you?
Skilljar's public-facing course catalog and integration with payment providers like Stripe make it easy for any organization that is looking to sell courseware. Combined with the ability to create access codes, promotion codes, and multiple sub-domains, an organization can easily create learning spaces for internal users, partners, and customers. Best of all, you can use the same course on each learning space but have different access policy and pricing based on the learning space (ex: free for internal users, 50% discount for partners, full price for customers)
Great experience as a content developer
What do you like best about the product?
It's very easy to add text lessons, videos, and SCORM to Skilljar. I love how easy it is now to create catalog pages with courses broken into lessons and sections.
What do you dislike about the product?
In my experience, I have nothing to complain about!
What problems is the product solving and how is that benefiting you?
My clients have used Skilljar for educating customers, partners and even internal employees on product knowledge.
Recommendations to others considering the product:
Skilljar allows for lots of flexibility, so think about how you want to report on users' behavior when deciding how to break content down in courses and lessons.
User Experience both for customers and creators is everything we look for in an LMS
What do you like best about the product?
Content creation contains comprehensive options for media, formatting and customizing look and feel.
Custom domains, SSL, SSO all provide a great user experience.
Custom domains, SSL, SSO all provide a great user experience.
What do you dislike about the product?
Still some limitations in quizzes, specifically around the functionality of question pools and options for navigation and completion.
What problems is the product solving and how is that benefiting you?
Software training for our new customers and experienced end users
Great extension of our service and team for training. Excellent experience for our team and users!
What do you like best about the product?
Skilljar is a very easy to learn interface, allowing training to be up and running in a short amount of time for our users. We have also enjoyed really great service from our customer service team, including monthly and quarterly reviews.
What do you dislike about the product?
The only thing I can think of is to allow client-level changes to student records.
What problems is the product solving and how is that benefiting you?
We have a very small client engagement team for a product that is brand-new to an industry that has longstanding alternatives that everyone understands and knows how to use. Integrating the Skilljar training platform has allowed us to increase our bandwidth for training and new user intros.
Recommendations to others considering the product:
If you're looking to expand your team's bandwidth, you can't go wrong with Skilljar! It's easy to use, understand, and implement. Clients love having access to it anywhere and any time, and the ease of using the platform. It allows their team to take on the role of "train the trainer."
Skilljar is a great LMS for SaaS companies of all sizes!
What do you like best about the product?
Skilljar is a flexible Learning Management System that has allowed my team to grow our Customer Education resources over time. We started with simple text lessons and knowledge check quizzes, and now we're creating SCORM modules and building out persona-based catalog pages. Their webinars, ebooks, and other resources are top-notch!
What do you dislike about the product?
The domain theme defaults are simple, and you need to pull in a designer/edit CSS to create a good, branded site.
What problems is the product solving and how is that benefiting you?
We haven't had any major problems, and the few support bugs we've seen were resolved quickly and clearly communicated. We primarily use Skilljar to onboard new accounts to our software, and we are pleased with the ability to make quick edits to live courses as our Product changes.
Recommendations to others considering the product:
Skilljar has many features we haven't gotten a chance to use yet, but I'm excited that they're available when we're ready--things like LinkedIn badge-ification of certificates and Stripe payment integration will be very valuable as our Customer Education offerings expand!
Both the Skilljar platform and the Skilljar team make learning management simple.
What do you like best about the product?
Skilljar has built an easy-to-use administrative dashboard that makes creating and managing learning curriculum simple. Additionally, the Skilljar team provides world-class support, from implementation through the lifetime of the partnership. As they continue to grow as a company, I suspect that the best is still yet to come.
What do you dislike about the product?
Customization can be cumbersome, as the Skilljar dashboard does not provide administrators with preset options for designing the look and feel of the training site. Training administrators should expect to put in the CSS work necessary to make the site what they want it to be—though Skilljar's Customer Success team is there to help by providing workarounds and guidance.
What problems is the product solving and how is that benefiting you?
Skilljar has helped us to more efficiently onboard and support our smaller-sized customers while also providing a one-stop shop for thought leadership and industry education content.
Great LMS
What do you like best about the product?
Skilljar is an easy to use, robust LMS that makes administering a learning portal or University a no-brainer. It works with multiple formats including SCORM, all kinds of video files, PDFs and others. It also offers a solution for registering and organizing all of your live training.
What do you dislike about the product?
Some of the UI elements can be difficult to navigate at times.
What problems is the product solving and how is that benefiting you?
We are able to direct support tickets to the university through the use of one to many on-demand courses.
Skilljar deployment for nation wide technical training
What do you like best about the product?
Skilljar's program is highly customizable and the team at skilljar is easy to work with. The have been able to custom design a learning curriculum and automate to synchronize information with in-house servers. Customers have an easy time accessing courses and completing required lessons/courses and quizzes. Connecting the Skilljar template with API's has been fairly easy too! Our contact at Skilljar (Ana Mays) has been very helpful and responsive. We have also been able to get Skilljar approved for use by Mitsubishi headquarters which is very difficult o do. The implications of this mean the security measures for the content are high enough that a corporation with thousands of employees and highly confidential information has approved Skilljar's protective means. A big accomplishment to say the least.
What do you dislike about the product?
There is a learning curve in creating the courses and being able to publish them effectively. Much of this is user based however. Analytics are great - couldn't really determine a way to improve that portion, though custom reports could be an interesting idea similar to pivot tables. Downloading data is difficult - specifically exporting to excel (unless I just don't know how)
What problems is the product solving and how is that benefiting you?
We have been able to synchronize manual processes using 3 different systems into a fully automated process. This saves roughly 2 days per week for one of our admin members and makes in-class scheduling a snap. Working through the 2-way communicating API now to finalize the data transfer for automation has been relatively easy, but mostly because the size of our company - I have an IT team to perform the required actions on our side.
Recommendations to others considering the product:
Consider API implementation from the beginning rather than as a after thought. Also consider smaller, easy to digest lessons that are easy to understand and to the point. Developing appropriate material along with the skilljar template makes the end result a winner.
Director, Community & Learning
What do you like best about the product?
It's easy to spin up, customize the front end, and give users a modern experience.
What do you dislike about the product?
The concept of a certification quiz isn't distinguished from a regular quiz so reporting on certifications is a bit manual.
What problems is the product solving and how is that benefiting you?
Customer education at scale. We've been able to train a number of users we otherwise wouldn't have been able to and be sure that they've completed what we believe is critical to success on our platform.
Recommendations to others considering the product:
The tool is wonderful but you must be prepared to manage the content it holds - that's the real battle. Take an iterative approach and don't try to boil the ocean. Don't fret over content quality initially, you can invest in production value once you know what works and how long it will be relevant.
A Powerful E-Learning Tool with Room for Growth
What do you like best about the product?
Skilljar is easy to grasp the basics and get content published. It allows for customization in a lot of ways and lets you build out content quickly. It allows our team to be proactive in helping our customers learn new features and dive deeper into our product.
What do you dislike about the product?
I would love to see Skilljar increase their customization tools and work to make customization easier and more intuitive for non-programmers.
What problems is the product solving and how is that benefiting you?
We use Skilljar to help increase the capacity of our training and onboarding programs. Our Skilljar site allows our customers to dive deeper when they're ready without having to wait on a live trainer.
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