What do you like best about the product?

I love the support that Skilljar provides as well as the Skilljar academy. Anything that I have ever needed help or guidance with is quickly addressed by the Skilljar team. I also appreciate that they listen to their customers and are constantly using feedback to improve the product.

What do you dislike about the product?

I do think there is room for improvement in the analytics/reporting functionality.

What problems is the product solving and how is that benefiting you?

Right now WebEx integration is one of my benefits. I appreciate that it makes for a better customer experience.

What do you like best about the product?

It is very user friendly UI for the customer.

What do you dislike about the product?

Reporting tools could be better. I would love to be able to build custom reports.

What problems is the product solving and how is that benefiting you?

Customers accessing our content in a convenient way. Greater consumption and activity.

What do you like best about the product?

Skilljar has been upfront from the start about wanting our business outcomes to be achieved. Their implementation team and CSMs have been great, along with customer support. They care about creating a partnership with our team and that's gone a long way for us internally.

They also have the right integrations we needed (Intercom, Hubspot, SFDC) which makes our lives a lot easier.

What do you dislike about the product?

Some of the course authoring could be made a little easier for individuals who make courses and want to move entire lessons between multiple courses. This would be a big time saver for us down the road!

What problems is the product solving and how is that benefiting you?

We wanted to make our onboarding easier for our customers, and Skilljar has given us a platform to assist with this goal. We also hope to see results in increased product adoption and reduced contraction/churn as well.

We know that not all of our awesome customers can have a dedicated CSM, so Skilljar provides a self-serve platform for our customers to learn about Guru on their own time, and at their own pace. Then, when a member over our CX/Sales team speaks to customers, those conversations are much more impactful.

What do you like best about the product?

We have been Skilljar customers for a few years. Our initial desire was for a LMS that allowed us to deliver online training. We had numerous customers that requested smaller bits of training rather than our longer format instructor led certification courses. After a successful internal solution that pulled together YouTube videos and embedded them into our product documentation, we made the case for a full fledged solution…and the search began. It is a large world out there of LMS solutions and it can get cloudy really quickly - especially for someone from the education space.

What initially attracted us to Skilljar was their extreme focus on customer education and not features, toolsets, or being like every other solution out there. Their product speaks directly to that niche of customer training, onboarding, and retaining, which is what we wanted. Most vendors can display an exam, track progress, and deliver a SCORM file, but not many have the focus on customer education like Skilljar. We learned quickly that the difference in focus is incredibly important when thinking about the goals for your training program.

Like many organizations, our CRM is Salesforce. We knew from a very early stage that having learner data only in Skilljar was not going to cut it, as it also had to be in Salesforce. What we quickly learned was that many vendors said they integrated with Salesforce, but when we tested and reviewed the data only one vendor really did integrate - Skilljar. This functionality has been so incredibly helpful for many departments across our organization to verify onboarding progress for a new client in customer education, ensure knowledge was gained in a technical support case, or verify completion of an exam for services.

Finally, the Skilljar team has acted from the pre-sale, post-sale, and today exactly like you would want a member of your family to act. They have been supportive, not pushy, and present to help us succeed with every crazy question, ask, feature enhancement, or new problem in the ever changing world of customer education. We simply could not have achieved the number of customers impacted, increase in NPS, or customer retention without them. The Skilljar product is truly an incredible customer education tool and the team is an amazing partner.

What do you dislike about the product?

The Skilljar product continues to grow, develop, and mature. As a customer you have an incredible voice into the direction of the product in the future. However, a few areas that could use some improvement:
+Frontend UI: There is still a very basic “out of the box” look for most organizations. Although it is very customizable, this effort may require learning some additional programming languages, asking for assistance from other departments, or working with the Skilljar team to achieve a result that your organization requires. It would be helpful for more additional customization to built in or easily accessed through documentation or onboarding services.
+Localization/Translation support: As a global company we need to provide content in a variety of languages. The Language Packs feature assists in a number of ways and when combined with Catalog Pages it can truly achieve a lot for customers. However, adding in text content or modifying main elements in the UI is a manual copy and paste effort without any backend integrations or support to date.
+Dashboard User Permissions: The ability to customize, modify, or pair down rights for publishing, viewing, or restricting content or publishing is lacking. Very broad default permission sets exist, which makes Dashboard access difficult to share as adoption increases across an organization. The addition of a customer facing audit log would also be incredibly beneficial.
+Content and Publishing Delineation: With internal, external, partner, and various other groups accessing and leveraging the Dashboard there are not many ways to organize content or allow a content creator to publish only to a specific domain.

We may have run into some of these issues due to the complex nature of our customer education program or the scale of our customers. Regardless, Skilljar has been very receptive of our feedback, made consistent and iterative progress on new features, and has a solid road map for the future.

What problems is the product solving and how is that benefiting you?

Skilljar allows us to educate our customers about our products - whenever and wherever. We continue to track an increase in NPS, CSAT, customer retention, customer health score, and more as a result of introducing this tool for online training, customer onboarding, and certification.

As a result of Skilljar we now have an answer for customers that want an on-demand, online onboarding experience or desire to receive a certification without attending an in-person course. We can also help our customers continue to learn and adopt new features after implementation.

It is also incredible to see how Skilljar is a name that everyone in our organization knows - because of the impact it has had on our customers. We could not have achieved the gains mentioned above without the Skilljar product and the support of their incredible team.

What do you like best about the product?

Ease of use and management. Their customer success program to ensure success with the platform is excellent.

What do you dislike about the product?

Some better integration with survey products other than survey monkey

What problems is the product solving and how is that benefiting you?

Consolidated learning platform for customers/partners and employees

What do you like best about the product?

The Team. When you go through a long RFP process with multiple industry top players, all providing top-notch products and solutions, well... SkillJar came with the strongest team, product & customer-obsessed. The implementation was done within 6 weeks as committed and despite some of our internal blockers / Covid 19 context.

From a Product Standpoint:
- Modern, intuitive UI
- Less click to access content
- Customized Search & Filter functionality
- Simplified Admin Experience
- Easy Custom Page development

What do you dislike about the product?

It's been such a delightful experience & we have not yet encountered any issues, blockers that the Skilljar team could not help us with. Our purchasing process as well as our security assessment were very thorough and the Skilljar team was able to support all technical assessments, special requests, and other requirements that large corporations have to go through in order to set up the right partnership with external vendors. All Internal Teams involved have been impressed by the knowledge, responsiveness & professionalism of the Skilljar team at all levels.

What problems is the product solving and how is that benefiting you?

Higher Customer Engagement on Product Training Content.
Better Reporting capabilities & Customer Insights.
Custom Learning Paths with additional automation to best support our customers and our customer success teams.

What do you like best about the product?

Northpass has given us the ability to load course information and continue our teaching even through this crisis. It also allows our students the ability to track their progress through the courses and to submit their assignments. The Analytics tab allows us to not only see the student's progress by group, but also the assignments they have turned in.

What do you dislike about the product?

The least helpful thing is something they are already working on to fix! We need to have at least one customizable field in the user information to track a certification date. So happy that they are close to having this completed.

What problems is the product solving and how is that benefiting you?

We have solved certification tracking by using Northpass. It allows us to assign a credential and use milestones to determine whether a person has met the criteria. No more manual tracking or emailing the assignments! We also use the Groups to assign a course to and also a group of students. This is a way for use to archive the Course, yet keep the Group together to assign to another Course.

Recommendations to others considering the product:

Have them give you a full demonstration so that you can see all of the great aspects of this software.

What do you like best about the product?

Not only is Skilljar easy to learn, navigate, adopt, and manage, but the entire Skilljar team is incredibly helpful, knowledgeable, accessible, and communicative. They also show that they truly care, and consistently offer their skills and insight to ensure your success. Their collaboration feels like true partnership!

What do you dislike about the product?

I think more robust reporting could be helpful, as well as improving the course series experience by making it super easy for learners to move between courses in a series.

What problems is the product solving and how is that benefiting you?

We are able to scale training and education for our customers with consistent content, relieving our support and Customer Success team's time for more strategic processes. We have an extremely high completion rate within our course series which has increased user satisfaction and decreased time spent on-boarding, and given our customers the ability to access valuable content easily, cutting down support requests and driving engagement/adoption of our platform.

What do you like best about the product?

The people at SkillJar are the best to work with.

What do you dislike about the product?

There are some minor feature requests but only nice to have items, not critical items.

What problems is the product solving and how is that benefiting you?

Provide clear Learning Paths for product training with Blended Learning for customers, employees and partners.

What do you like best about the product?

Customer Experience, for sure. Sam was always super quick to answer all of our questions and concerns! Also, the website is easy and intuitive to use. It made our life easier at Uber and the drivers liked this platform better than the past one.

What do you dislike about the product?

Limitation to personalize the ConcluSion Certificate per course, like the name of the city, name of the driver, logo and other information it would be nice to have

What problems is the product solving and how is that benefiting you?

The entry access is way easier for our drivers since we used to have lots of issues with their access to the past platform. The contents and other courses information are also easy to set.