Skilljar by Gainsight
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Northpass has been a great partner!
What do you like best about the product?
Northpass has given us the ability to load course information and continue our teaching even through this crisis. It also allows our students the ability to track their progress through the courses and to submit their assignments. The Analytics tab allows us to not only see the student's progress by group, but also the assignments they have turned in.
What do you dislike about the product?
The least helpful thing is something they are already working on to fix! We need to have at least one customizable field in the user information to track a certification date. So happy that they are close to having this completed.
What problems is the product solving and how is that benefiting you?
We have solved certification tracking by using Northpass. It allows us to assign a credential and use milestones to determine whether a person has met the criteria. No more manual tracking or emailing the assignments! We also use the Groups to assign a course to and also a group of students. This is a way for use to archive the Course, yet keep the Group together to assign to another Course.
Recommendations to others considering the product:
Have them give you a full demonstration so that you can see all of the great aspects of this software.
Scalable, Easy Adoption, with Excellent Support
What do you like best about the product?
Not only is Skilljar easy to learn, navigate, adopt, and manage, but the entire Skilljar team is incredibly helpful, knowledgeable, accessible, and communicative. They also show that they truly care, and consistently offer their skills and insight to ensure your success. Their collaboration feels like true partnership!
What do you dislike about the product?
I think more robust reporting could be helpful, as well as improving the course series experience by making it super easy for learners to move between courses in a series.
What problems is the product solving and how is that benefiting you?
We are able to scale training and education for our customers with consistent content, relieving our support and Customer Success team's time for more strategic processes. We have an extremely high completion rate within our course series which has increased user satisfaction and decreased time spent on-boarding, and given our customers the ability to access valuable content easily, cutting down support requests and driving engagement/adoption of our platform.
SkillJar LMS Review
What do you like best about the product?
The people at SkillJar are the best to work with.
What do you dislike about the product?
There are some minor feature requests but only nice to have items, not critical items.
What problems is the product solving and how is that benefiting you?
Provide clear Learning Paths for product training with Blended Learning for customers, employees and partners.
Uber Brasil is super happy with the current Northpass product and specially with the CX Sam provides
What do you like best about the product?
Customer Experience, for sure. Sam was always super quick to answer all of our questions and concerns! Also, the website is easy and intuitive to use. It made our life easier at Uber and the drivers liked this platform better than the past one.
What do you dislike about the product?
Limitation to personalize the ConcluSion Certificate per course, like the name of the city, name of the driver, logo and other information it would be nice to have
What problems is the product solving and how is that benefiting you?
The entry access is way easier for our drivers since we used to have lots of issues with their access to the past platform. The contents and other courses information are also easy to set.
Scalable and easy to adopt LMS that is a cut above the rest!
What do you like best about the product?
I have utilized Skilljar for the past 3+ years, at two separate companies.It is quick to implement and its intuitive design makes scaling a breeze. This came in particularly handy years ago, when as a knowledgable CSM I was tasked with shifting gears and building my company's Customer Education team. This challenging task was made simpler through Skilljar. I was able to efficiently launch an academy, manage students, obtain reporting, schedule live webinar-style training sessions, and more.
Over the years, I have not only been impressed with their product but with their incredible support and success teams. It has been a pleasure working with them.
Over the years, I have not only been impressed with their product but with their incredible support and success teams. It has been a pleasure working with them.
What do you dislike about the product?
While it has had minor improvements, I would love to see more attention paid to enhancing the overall reporting within Skilljar itself. With that said, the integration with Salesforce has allowed me to build the reporting that I need.
A long time ask for me was also to allow for customized emailing; however, in the recent months there have been improvements made here as well.
A long time ask for me was also to allow for customized emailing; however, in the recent months there have been improvements made here as well.
What problems is the product solving and how is that benefiting you?
I have utilized Skilljar for both internal and external training. Additionally, it has helped "lighten the load" for our CS and implementation teams, as we move closer towards a complete tech-touch implementation for specific tiers of clients.
Efficient way to educate personnel and clients!
What do you like best about the product?
I love the customer support at Northpass! Whenever I have a question, they're very responsive and always willing to connect if needed to make sure my question is resolved.
What do you dislike about the product?
As with any other software platform, Northpass has its oddities, but honestly it's nothing that I'd consider a dealbreaker. If I had to select a LMS solution again, I'd definitely select Northpass over the competition, all over again!
What problems is the product solving and how is that benefiting you?
We've finally found a way to educate both clients and internal personnel, in one platform. This has greatly helped us improve communication and also generate additional revenue from clients as well.
Recommendations to others considering the product:
Listen to their support team on best practices on implementation - they're great at what they do!
Skilljar is a Go-To Solution for Customer Education Professionals
What do you like best about the product?
Skilljar has an excellent interface that makes building a curriculum to serve your customers super easy. In particular, if you're new to Customer Education, Skilljar is a great way to go. Most often, SaaS businesses that are early in their development do not have advanced tools and work more with Text and Video. Skilljar provides all the tools you need to structure the interactivity you need - like quizzes and more. You can also schedule live course delivery via GoToMeeting and Zoom integrations.
What do you dislike about the product?
I'd like to see an easier way to change the style / layout of the site. While you can modify the look and feel with CSS / HTML, it'd be amazing to have templates that make it easier to switch - like WordPress offers with themes.
What problems is the product solving and how is that benefiting you?
We're still early in our journey, but are building several competencies. We use Skilljar for Product Training, but also leverage it internally for our Sales Enablement and Support teams.
Recommendations to others considering the product:
There are very few LMS options for Customer Education teams. Skilljar should be a strong contender if you're just starting out, need flexibility, and want an easy to use platform.
Customer Enablement
What do you like best about the product?
I have found Skilljar very intuitive and easy to use. The UI is very straight forward, and it is usually very effortless to find what you are looking for within the application. The training and knowledge-based articles have been a useful reference point for me when I cannot figure something out on my own. Also, I have found the support provided by the implementation consultant through the setup process extremely helpful. It has been a very positive experience to date as we work towards getting our training set up within Skilljar!
What do you dislike about the product?
I have not used Skilljar long enough to answer this question fully. Once I start to use the LMS more, I would be able to list various features that would be beneficial to streamline the training process.
What problems is the product solving and how is that benefiting you?
The immediate problem we are trying to solve is to decrease the onboarding delivery time for our Implementation Consultants. Currently, we do not have on-demand training available for our customers, and our Implementation Consultants have to provide training face to face or virtually. Our first goal is to decrease this time spent by the IC's so that they can then focus on more value-added advanced training. The other areas that we are focusing on are using the training to accelerate product adoption and reduce customer churn.
Easy to use system with hands-on support
What do you like best about the product?
The Skilljar software is very easy to use in an 'out-of-the-box' capacity, however it is also fairly easy to customise to your preferred look and feel with the addition of a few lines of code.
Our Customer Success Manager (CSM), Jess, has held meetings with us every other week from the get-go to help us with scoping out and delivering our online training academy to our customer base.
The support we are provided with, and the input we have for the product, is second to none. We feel as though we are well supported and heard by Skilljar, and can readily raise rare concerns and any questions.
Our Customer Success Manager (CSM), Jess, has held meetings with us every other week from the get-go to help us with scoping out and delivering our online training academy to our customer base.
The support we are provided with, and the input we have for the product, is second to none. We feel as though we are well supported and heard by Skilljar, and can readily raise rare concerns and any questions.
What do you dislike about the product?
There are some limitations to Skilljar as an LMS software, where other LMS platforms may excel. Such things as the ability to gamify the LMS (as opposed to the content) for our clients by creating customer-facing login/course completion leaderboards, or the ability to customise the automated comms/notifications, or craft learner pathways. However, I have felt comfortable to raise these concerns with our CSM and know that these items are on their development roadmap.
What problems is the product solving and how is that benefiting you?
The ability to deliver training for our product 'en masse' to our customers based in remote or distant locations, and track and assess their learning progress.
Recommendations to others considering the product:
As with any LMS, ensure you fully understand the 'must haves' and 'like to haves' before you meet. I encourage you to discuss your needs with Skilljar as they have been incredibly helpful in the process with us.
Great Onboarding and Success Support with an already easy-to-use platform.
What do you like best about the product?
The thing I've appreciated the most about Skilljar is the people. From the Onboarding set-up to now working with our CSM (shoutout to Macz!), each rep at Skilljar has been intelligent, kind and extremely helpful.
What do you dislike about the product?
The platform itself is really easy to use but it lacks some of the features I would've liked. We do have some particular use-cases though so it's not surprising that these aren't the most commonly requested features. However, I have already seen some of these listed on the roadmap for this year.
What problems is the product solving and how is that benefiting you?
When we first launched Skilljar, we wanted to focus on Onboarding our new customers. In just a couple of months, we were able to dramatically increase our onboarding numbers. For the first time ever, we were able to surpass our 1:1 onboarding numbers, proving this is the best way to scale onboarding for all customers.
Recommendations to others considering the product:
Make sure to check out their help center when getting started. It's a super valuable resource (they know how to do customer education right!)
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