Skilljar by Gainsight
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Scalable and easy to adopt LMS that is a cut above the rest!
What do you like best about the product?
I have utilized Skilljar for the past 3+ years, at two separate companies.It is quick to implement and its intuitive design makes scaling a breeze. This came in particularly handy years ago, when as a knowledgable CSM I was tasked with shifting gears and building my company's Customer Education team. This challenging task was made simpler through Skilljar. I was able to efficiently launch an academy, manage students, obtain reporting, schedule live webinar-style training sessions, and more.
Over the years, I have not only been impressed with their product but with their incredible support and success teams. It has been a pleasure working with them.
Over the years, I have not only been impressed with their product but with their incredible support and success teams. It has been a pleasure working with them.
What do you dislike about the product?
While it has had minor improvements, I would love to see more attention paid to enhancing the overall reporting within Skilljar itself. With that said, the integration with Salesforce has allowed me to build the reporting that I need.
A long time ask for me was also to allow for customized emailing; however, in the recent months there have been improvements made here as well.
A long time ask for me was also to allow for customized emailing; however, in the recent months there have been improvements made here as well.
What problems is the product solving and how is that benefiting you?
I have utilized Skilljar for both internal and external training. Additionally, it has helped "lighten the load" for our CS and implementation teams, as we move closer towards a complete tech-touch implementation for specific tiers of clients.
Efficient way to educate personnel and clients!
What do you like best about the product?
I love the customer support at Northpass! Whenever I have a question, they're very responsive and always willing to connect if needed to make sure my question is resolved.
What do you dislike about the product?
As with any other software platform, Northpass has its oddities, but honestly it's nothing that I'd consider a dealbreaker. If I had to select a LMS solution again, I'd definitely select Northpass over the competition, all over again!
What problems is the product solving and how is that benefiting you?
We've finally found a way to educate both clients and internal personnel, in one platform. This has greatly helped us improve communication and also generate additional revenue from clients as well.
Recommendations to others considering the product:
Listen to their support team on best practices on implementation - they're great at what they do!
Skilljar is a Go-To Solution for Customer Education Professionals
What do you like best about the product?
Skilljar has an excellent interface that makes building a curriculum to serve your customers super easy. In particular, if you're new to Customer Education, Skilljar is a great way to go. Most often, SaaS businesses that are early in their development do not have advanced tools and work more with Text and Video. Skilljar provides all the tools you need to structure the interactivity you need - like quizzes and more. You can also schedule live course delivery via GoToMeeting and Zoom integrations.
What do you dislike about the product?
I'd like to see an easier way to change the style / layout of the site. While you can modify the look and feel with CSS / HTML, it'd be amazing to have templates that make it easier to switch - like WordPress offers with themes.
What problems is the product solving and how is that benefiting you?
We're still early in our journey, but are building several competencies. We use Skilljar for Product Training, but also leverage it internally for our Sales Enablement and Support teams.
Recommendations to others considering the product:
There are very few LMS options for Customer Education teams. Skilljar should be a strong contender if you're just starting out, need flexibility, and want an easy to use platform.
Customer Enablement
What do you like best about the product?
I have found Skilljar very intuitive and easy to use. The UI is very straight forward, and it is usually very effortless to find what you are looking for within the application. The training and knowledge-based articles have been a useful reference point for me when I cannot figure something out on my own. Also, I have found the support provided by the implementation consultant through the setup process extremely helpful. It has been a very positive experience to date as we work towards getting our training set up within Skilljar!
What do you dislike about the product?
I have not used Skilljar long enough to answer this question fully. Once I start to use the LMS more, I would be able to list various features that would be beneficial to streamline the training process.
What problems is the product solving and how is that benefiting you?
The immediate problem we are trying to solve is to decrease the onboarding delivery time for our Implementation Consultants. Currently, we do not have on-demand training available for our customers, and our Implementation Consultants have to provide training face to face or virtually. Our first goal is to decrease this time spent by the IC's so that they can then focus on more value-added advanced training. The other areas that we are focusing on are using the training to accelerate product adoption and reduce customer churn.
Easy to use system with hands-on support
What do you like best about the product?
The Skilljar software is very easy to use in an 'out-of-the-box' capacity, however it is also fairly easy to customise to your preferred look and feel with the addition of a few lines of code.
Our Customer Success Manager (CSM), Jess, has held meetings with us every other week from the get-go to help us with scoping out and delivering our online training academy to our customer base.
The support we are provided with, and the input we have for the product, is second to none. We feel as though we are well supported and heard by Skilljar, and can readily raise rare concerns and any questions.
Our Customer Success Manager (CSM), Jess, has held meetings with us every other week from the get-go to help us with scoping out and delivering our online training academy to our customer base.
The support we are provided with, and the input we have for the product, is second to none. We feel as though we are well supported and heard by Skilljar, and can readily raise rare concerns and any questions.
What do you dislike about the product?
There are some limitations to Skilljar as an LMS software, where other LMS platforms may excel. Such things as the ability to gamify the LMS (as opposed to the content) for our clients by creating customer-facing login/course completion leaderboards, or the ability to customise the automated comms/notifications, or craft learner pathways. However, I have felt comfortable to raise these concerns with our CSM and know that these items are on their development roadmap.
What problems is the product solving and how is that benefiting you?
The ability to deliver training for our product 'en masse' to our customers based in remote or distant locations, and track and assess their learning progress.
Recommendations to others considering the product:
As with any LMS, ensure you fully understand the 'must haves' and 'like to haves' before you meet. I encourage you to discuss your needs with Skilljar as they have been incredibly helpful in the process with us.
Great Onboarding and Success Support with an already easy-to-use platform.
What do you like best about the product?
The thing I've appreciated the most about Skilljar is the people. From the Onboarding set-up to now working with our CSM (shoutout to Macz!), each rep at Skilljar has been intelligent, kind and extremely helpful.
What do you dislike about the product?
The platform itself is really easy to use but it lacks some of the features I would've liked. We do have some particular use-cases though so it's not surprising that these aren't the most commonly requested features. However, I have already seen some of these listed on the roadmap for this year.
What problems is the product solving and how is that benefiting you?
When we first launched Skilljar, we wanted to focus on Onboarding our new customers. In just a couple of months, we were able to dramatically increase our onboarding numbers. For the first time ever, we were able to surpass our 1:1 onboarding numbers, proving this is the best way to scale onboarding for all customers.
Recommendations to others considering the product:
Make sure to check out their help center when getting started. It's a super valuable resource (they know how to do customer education right!)
Great tool, great company
What do you like best about the product?
The capability of the tool meets my needs, and the on boarding process is very smooth and helpful.
What do you dislike about the product?
Out of the box solutions are functional but limited. I'd like to see more customizations baked-in instead of requiring coding help.
What problems is the product solving and how is that benefiting you?
It's a robust, stable LMS that allows me to focus on the actual course content and not worry about the infrastructure.
Skilljar - Customer Education made easy
What do you like best about the product?
Simplifies the overall customer experience for learning. We have been able to easily load all our content and build this into the appropriate learning paths or accreditation series for customers and partners with minimum effort. Customer success team are light years ahead of any other software vendor we have worked with.
What do you dislike about the product?
Limited reporting and notification functionality in the early stages, but most of the required features have since been added upon request from their customers.
What problems is the product solving and how is that benefiting you?
We now have a learning platform that customers WANT to come back to. We have increased site traffic by over 300% and doubled the engagement with our learning content.
Great product. Even better onboarding services.
What do you like best about the product?
Our implementation manager Jeff has gone above and beyond to get us onboarded onto Skilljar. Give this guy a raise!
What do you dislike about the product?
There is currently no way to upload a single image to then be used across multiple places within the site. Also, it would be nice to be able to set default settings for courses/lessons or alternatively be able to bulk modify settings (i.e. change settings for multiple courses/lessons at once)
What problems is the product solving and how is that benefiting you?
Self-serve customer education
The only solution I can use out of the box
What do you like best about the product?
Skilljar focuses on customer education first. Other Learning Management Systems reach out to you and explain all of the ways they have helped to grow internal training programs, and then come back to you with the ways that they can help your external needs. They all require workarounds or creating processes to make it work for external users. With Skilljar, I can set up a customer academy with ease, manage students, sort them into groups for specific access and reporting, coordinate live trainings, and even sell courses with little to no training needed.
Being intuitive and user friendly doesn't mean that Skilljar doesn't provide training. Software is a tool and tools need training. You're given white glove treatment from sales, implementation, support, and I'm sure it will continue as we get handed off to our CSM. I've been able to create our entire academy on my own with the guidance of everyone at Skilljar. With little HTML experience, we have a branded page thanks to the help from our Implementation Manager, Hannah. Also, I can't forget that Skilljar obviously uses their own platform to provide amazing self serve content and a certificate after completing their exam (My LinkedIn is starting to look pretty sweet!).
Being intuitive and user friendly doesn't mean that Skilljar doesn't provide training. Software is a tool and tools need training. You're given white glove treatment from sales, implementation, support, and I'm sure it will continue as we get handed off to our CSM. I've been able to create our entire academy on my own with the guidance of everyone at Skilljar. With little HTML experience, we have a branded page thanks to the help from our Implementation Manager, Hannah. Also, I can't forget that Skilljar obviously uses their own platform to provide amazing self serve content and a certificate after completing their exam (My LinkedIn is starting to look pretty sweet!).
What do you dislike about the product?
Some things seem to only work in one direction and not the other. I feel like I sometimes need to work backward to achieve a result or I hit a roadblock at some point, have to leave a particular part of the dashboard, do something elsewhere, and then come back. This doesn't stop me from achieving what I need, it just doesn't always flow the way I would to experience things as a user.
Also, the interface can sometimes feel a bit dated, however it completely does the job! I hope in the future to see an updated interface, at least for the customer facing side of things, like lessons. Even in "Full Screen" lessons, videos are a bit offset and so are the titles. Quizzes and text related lessons work perfectly, but could use a modern look. We achieve this by creating the content outside of Skilljar and uploading those assets in as lessons, but it would be nice if the authoring tools within Skilljar were updated.
At the end of the day Skilljar meets all of our needs and I can't wait to see what's next.
Also, the interface can sometimes feel a bit dated, however it completely does the job! I hope in the future to see an updated interface, at least for the customer facing side of things, like lessons. Even in "Full Screen" lessons, videos are a bit offset and so are the titles. Quizzes and text related lessons work perfectly, but could use a modern look. We achieve this by creating the content outside of Skilljar and uploading those assets in as lessons, but it would be nice if the authoring tools within Skilljar were updated.
At the end of the day Skilljar meets all of our needs and I can't wait to see what's next.
What problems is the product solving and how is that benefiting you?
As our company matures and grows, we can no longer provide instructor led training to all of our customers. Our industry is extremely seasonal, with new people starting in different seasons. Delivering the same training 6 times throughout the year to the same company is no longer scalable. Skilljar solves this problem and many more for us. Their platform allows us to scale training and allows our employees to focus more on other aspects of their job.
Recommendations to others considering the product:
If you're looking to feel like you have a partnership with your LMS provider, pick Skilljar. If you've gotten this far, you're looking for something to help build out customer education and Skilljar will help you do that. I can say with 100% confidence that we are not just a number to them and I know we're a very small client for them at the moment. I love what I've seen so far and I can't wait to see where our academy is a year from now, with much of that being thanks to what Skilljar is providing.
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