Skilljar by Gainsight
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The smoothest platform adoption ever
What do you like best about the product?
While there are many vendors with LMS tools Skilljar stands apart not just in the refreshingly easy user experience but also in their stellar customer service. The sales team members worked together to really understand what we needed and how we intended on using our multiple domains (customer, employee and channel) to ensure Skilljar was, indeed, the best fit for our needs. This was my second LMS adoption and the guides, courses and tips provided by our Skilljar team during implementation were well-thought out and detailed enough to follow and not be bogged down with unneeded information. Plus, our CSM, Lillian, is more of a partner in our process and has provided direction and friendly, actionable support all along the way. It's been a long time since I have been this excited about a product as I am about Skilljar!
What do you dislike about the product?
It may be unfair to place these comments under this "dislike" question because these are not things I dislike about Skilljar, they are just things that are a little different than other LMSs. Courses cannot be "assigned" to learners in SJ right now but there are ways to categorize your content to drive your learner to register for the courses they need to take. For instance, a new SDR can go into our catalog and click on their role and the appropriate courses are shown.
What problems is the product solving and how is that benefiting you?
The main reason we looked to switch is because we wanted a vibrant, intutive, friendly environment to provide our customers with courses on our products but also on industry trends. Skilljar offers an easier and more engaging visual experience for our learners and is easy to manage on the LMD admin side, too.
Best-in-class Customer Education LMS
What do you like best about the product?
Immensely flexible in terms of content offerings and technical innovation, but the customer-facing teams set Skilljar apart. Our company doesn't have the resources to be as integrated as we'd like with the system, but the Skilljar team is always there with a solution to get us what we need with what we have.
What do you dislike about the product?
While I actually think this is a net positive because they are able to focus on doing some features really well, there are some typical LMS features that are not present, instead relying on other, integrated platforms. I do believe though, that for customer education in general, this is probably a plus, it just doesn't always work for our particular situation.
What problems is the product solving and how is that benefiting you?
We are using this for our self-paced Customer Education programs. We have used Skilljar to streamline and improve the customer experience, better analytics, more effective e-commerce, and more advanced content creation options. Our revenues have experienced positive growth since we have started using Skilljar. Our user course completion has increased 50% and our number of hours of interaction have greatly increased.
Recommendations to others considering the product:
It's great out of the box, but it is other-worldly when used with integrated services like marketing automation, sales systems, and others. Be prepared to do that and you will have an outstanding program.
Skilljar has helped us achieve the next level of customer engagement training we so greatly needed!
What do you like best about the product?
The Skilljar product is backed by an amazing team of people. It is more that using a software, it is engaging with an amazing team as well.
What do you dislike about the product?
There are no media hybrid options for lessons. The creative work-around is to utilize the lesson summary.
What problems is the product solving and how is that benefiting you?
We are using Skilljar for Customer Onboarding, Product Training, and as a customer resource repository.
Great product, but more amazing Customer Service
What do you like best about the product?
We just completed our implementation a few months ago and the process has been phenomenal. Our Skilljar team has been great every step of the way. I have worked in Implementation for the last 3 years, and this has been one of the smoothest I have ever been a part of.
What do you dislike about the product?
I wish there was a chat feature within the program, such as "Slack" so we could better communicate with our users.
What problems is the product solving and how is that benefiting you?
We have formalized our education platform thanks to Skill Jar. Our website has given us much greater visibility for our program, and makes our small team seem like so much more.
Great product, great people!
What do you like best about the product?
While the tool is more than capable, I think the team (sales, implementation, customer success) are truly the difference makers.
What do you dislike about the product?
I would like more flexibility and detail in the reporting tools. This tool relies to heavily on integrations like Salesforce for reporting data.
What problems is the product solving and how is that benefiting you?
We have automated our training enrollment process, which has been time saving for us.
Additionally, we can now track specific customer stats, vs. generalized data without the LMS.
Additionally, we can now track specific customer stats, vs. generalized data without the LMS.
Solid LMS with Strong Support
What do you like best about the product?
Ease of use by Administrators
Ease of registration by Customers
Ability to track usage
Certifications
Online payments
Ease of registration by Customers
Ability to track usage
Certifications
Online payments
What do you dislike about the product?
Nothing - we are happy so far with the functionality and ease of use.
What problems is the product solving and how is that benefiting you?
All of our training was onsite or webinars. We launched in November and already we have had 372 hours of course materials consumed with no marketing - all by word of mouth. We are also getting kudos from customers for the format, including global customers.
Skilljar is a great starter LMS
What do you like best about the product?
It's incredibly easy to get started in Skilljar. B/c they also have a content editor, it also means that you don't need an e-learning authoring tool as well.
What do you dislike about the product?
Skilljar's UI is a bit clunky (but nothing that you don't get used to over time). I also wish that they had traditional learning paths as their current option lacks reporting and makes it difficult for users to go from course to course. Lastly, while simple, I wish their in-app design tools had more options/templates or layout themes to really personalize the experience.
What problems is the product solving and how is that benefiting you?
We are able to streamline our customer education delivery within weeks of purchase and the impacts have been long-lasting
Blown Away by the Skilljar Team & Customer Service
What do you like best about the product?
The platform itself is extremely user friendly and intuitive. However, what I like the most is the team we were assigned. They have had a constant attitude of "We can do this" when it comes to our questions, our needs, and our vision for the training sector.
What do you dislike about the product?
We are rather new - there aren't many things I could complain about regarding Skilljar. The only thing that would be a helpful add-on to the platform would be the ability to customize communication directly to students. But we're able to sort that out via the Salesforce integration.
What problems is the product solving and how is that benefiting you?
We are providing best-practice training to our the clients of our technology solution beyond end user implementation. We provide in-person training courses, and we are also developing new curriculum for on-demand courses. Skilljar is the platform we are utilizing for both types of trainings. This project has been a long time process.
Recommendations to others considering the product:
The team you will be given will become part of your success with you and the most capable of coworkers.
Makes eLearning easy to use
What do you like best about the product?
Platform is easy to post PDFs & videos for learning remotely. Tracking a student's progress is effective
What do you dislike about the product?
You have to go to a couple more tabs to track a student's progress, wish it would consolidate into one tab rather than going to several pages.
What problems is the product solving and how is that benefiting you?
None
Really good product
What do you like best about the product?
The thing that most impressed me with Northpass was that it comes fully featured - had almost everything you could need from an LMS. There were several plugins that we expected to pay for (e.g. Bamboo HR), which came as standard.
What do you dislike about the product?
The developer experience is generally very good, the structure is nice & it's fairly intuitive. However there were times when the user interface was inflexible. Things I expected to be able to do, I just couldn't. Nothing major, but still frustrating.
What problems is the product solving and how is that benefiting you?
Needed an LMS which had great presentation, was easy to manage and had good external system integrations. We now have an easy to maage LMS.
Recommendations to others considering the product:
Negotiate on price - they are flexible
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