Skilljar by Gainsight
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Intuitive for Admins & Learners
What do you like best about the product?
I like that I can create a course with multiple sections each containing sub-topics and activities. This way I can split up the lessons into easy to digest pieces for my learners without having to string together courses behind the scenes.
What do you dislike about the product?
I would like more granular visibility into the progress of my learners (topic-by-topic) and the ability to complete or override tasks on their behalf if needed.
What problems is the product solving and how is that benefiting you?
We are providing our customers with 24x7 access to training courses giving us a better global reach. We are providing a higher touch service compared to Help Documentation but a lower cost service compared to one-on-one consulting. This has opened a new revenue stream for us. Customers who wouldn't have previously purchased a high cost service are benefitting from the additional support they get when taking a training course compared to trying to self-teach with Help Documentation.
Recommendations to others considering the product:
Northpass is a great fit for customer training. Nothing for the customer to install and no explanation needed for the learner to figure out how to use the product.
Happy Customer - Northpass has transformed our training
What do you like best about the product?
Northpass is really user friendly to set up training for our staff and for our staff to complete the training. The integration with Bamboo HR has been amazing for us.
What do you dislike about the product?
No major dislikes, we are however pleased to hear about the new learner experience release which looks great.
What problems is the product solving and how is that benefiting you?
The integration with Northpass as our training platform and BambooHR as our HR platform has streamlined lots of manual processes previously in recording training. This hugely helps with reporting too.
Excellent Team and Support
What do you like best about the product?
The team and support is some of the best I’ve personally built a relationship with, always happy to help with quick response.
What do you dislike about the product?
I wouldn’t say dislike, but new features come every few months if not more. It’s the struggle of any growing business. I do think this will improve in the very near future. 🙂
What problems is the product solving and how is that benefiting you?
Quick, painless recruiting and learning efforts to the masses.
Accessible tool with great support
What do you like best about the product?
The ease of creating courses and the ability to ensure the completion of these courses whether it be by ensuring that users have to watch the videos entirely or score a specific mark in their tests
What do you dislike about the product?
The website doesn't support Arabic format (Right to Left)
What problems is the product solving and how is that benefiting you?
Ability to provide the users of my platform with an online tool to send them educational courses. This has reduced the cost I had to pay when I held on-ground educational courses
Perfect LMS for scaling your business
What do you like best about the product?
Skilljar has all the features to make launching an LMS super easy. Their team has been amazing at every step of the process, and consistently delivers! For our team specifically, we were looking for a platform that worked with simple content to make our LMS viable - things like Google Presentations, Google Docs, and videos recorded to mp4. Skilljar's reporting capabilities and integrations with other systems has also made it an incredible addition to our team's tech stack.
What do you dislike about the product?
The navigation can be pretty difficult to understand - Domains vs. catalogs vs. course series vs. courses vs. lessons... I think a lot of it depends on how you set up your instance, but helping to clear that up would be great!
Not necessarily a 'dislike' but pre-formatted options for layout would be great, too. I know a lot of customers prefer to customize their HTML, but we're a low-tech shop, and having templates would be super useful.
Not necessarily a 'dislike' but pre-formatted options for layout would be great, too. I know a lot of customers prefer to customize their HTML, but we're a low-tech shop, and having templates would be super useful.
What problems is the product solving and how is that benefiting you?
We were looking for ways to 'automate' onboarding and customer education without hiring additional headcount. Skilljar has helped us to remove the concept of 'tribal knowledge' from our team and really share our product with our customers. We're seeing increased levels of customer sophistication, and decreased time in onboarding as a result of leveraging Skilljar.
Great product, but limiting in a few ways.
What do you like best about the product?
There's a lot of room to customize the appearance of your courses, which is nice since our company likes to keep things all under one brand identity. We also find that the options for question types is fairly extensive, which is a great way to keep trainings like this interesting!
What do you dislike about the product?
The process of updating the appearance of the courses requires HTMl / CSS knowledge, which not everyone has. There are also a lot of features (like linear course pathways) that feel like they should be included in the core product, but are actually paid additions.
What problems is the product solving and how is that benefiting you?
We deliver on an online software to our clients that we have to teach how to use. We used to do manual guided trainings - but that wasn't scalable or effective. Instead, we've created a 6 module self paced training course through Northpass, which helped us scale our training efforts and cut time from the onboarding process.
Recommendations to others considering the product:
Think through your courses thoroughly before creating them all! And make sure you're creating them in a way that makes sense to the client if they have the choice to pick and choose where to proceed to after completing a course. It doesn't always happen in a linear fashion. Also, make sure you know some HTML / CSS if you want to redesign any of the courses! Adding CSS to the text editor also disappears if you edit the text itself, so make sure you've included all your rich text, THEN add css, otherwise all styling will disappear. I think this might be a bug.
A True Customer Education Platform that can be used for internal training too!
What do you like best about the product?
Skilljar’s ease of use for both administrators and students. Creating and publishing courses is straightforward. The platform can be white-labeled to have the same look and feel like your company branding. Through the APIs, you can integrate with other systems like a CRM, advocacy platform, and your product. SSO is available to provide a seamless experience. Skilljar listens to their customers' needs and constantly enhances their product based on feedback, as well as the evolving customer education landscape. Skilljar’s Support & Customer Success teams really get to know their customers and go above and beyond to help.
Over the last year, Skilljar has added many robust features and functionality around learning paths, plans, pages, audit logs... the list of unique new features grows each month!
Over the last year, Skilljar has added many robust features and functionality around learning paths, plans, pages, audit logs... the list of unique new features grows each month!
What do you dislike about the product?
Having more controls and options for admin privileges would be a bonus, especially if you have a large team maintaining Skilljar; however, Skilljar is releasing additional admin dashboard privileges soon.
What problems is the product solving and how is that benefiting you?
With Skiijar, we have scaled our onboarding and customer enablement while improving our customer satisfaction and reducing support cases. Furthermore, now that we are in a remote-first world, our internal training is all conducted via Skilljar as well.
Pairing Skillar and Pendo provide a powerful onboarding experience.
Pairing Skillar and Pendo provide a powerful onboarding experience.
Recommendations to others considering the product:
Skilljar is a partner, not just another vendor. Make relationships with your implementation manager, CSM, and user community to realize the full potential of Skilljar.
Easy to use LMS
What do you like best about the product?
Skilljar allows for a really plug and play style of course building. I'm working on multiple courses that have similar content but are designed for different audiences. I save a lot of time only having to make updates in one place!
What do you dislike about the product?
Overall it's really easy to use but sometimes I forget in which settings/configuration area certain settings are.
What problems is the product solving and how is that benefiting you?
Scalability. We are scaling our training and support team through online training. We have realized a lot of time and cost savings.
Recommendations to others considering the product:
If you have your own content and are looking for a scalable place to host and track users, Skilljar is for you.
Skilljar is Transformative
What do you like best about the product?
In the first six weeks live, we've had 7.75k course registrations and have 289 active students who've taken 1.8k session hours. We are a team of three trainers delivering internal and external training, delivering this volume of training is impossible without Skilljar. I've worked on several LMS solutions and the flexibility of this tech, and its endless settings make it super customizable for whatever objective you're trying to achieve. I cannot say enough good things about Skilljar! Our account manager has been absolutely fantastic!
What do you dislike about the product?
There is nothing I dislike about Skilljar. And I spend hours in it everyday!
What problems is the product solving and how is that benefiting you?
Creating a global center of excellence where we take advantage of redundancies in training (especially product training) for both internal and external audiences. We've been able to publish product training to multiple domains to serve multiple audiences.
A LMS designed for effortless training!
What do you like best about the product?
My company ahs been live with Skilljar for both customer facing & internal trainings for less than a year, but it's been one of our greatest decisions yet. We initially brought it in for customer training, but I've been using it for our internal training as well. I used to use serval google forms in addition to our intranet page & various communications to manage the program that is now all in one place. I can also do my stats and metrics for program engagement much easier.
What do you dislike about the product?
I can't think of anything now, every time I have a "what if" or "would be nice" type of thought they come out with a new feature soon after.
What problems is the product solving and how is that benefiting you?
Internal training has been streamlined into one beautiful & easy to use course catalog. It's also much easier to boost accountability & show engagement through attendance, registrations & feedback data.
Recommendations to others considering the product:
Just do it!
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