Skilljar by Gainsight
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A True Customer Education Platform that can be used for internal training too!
What do you like best about the product?
Skilljar’s ease of use for both administrators and students. Creating and publishing courses is straightforward. The platform can be white-labeled to have the same look and feel like your company branding. Through the APIs, you can integrate with other systems like a CRM, advocacy platform, and your product. SSO is available to provide a seamless experience. Skilljar listens to their customers' needs and constantly enhances their product based on feedback, as well as the evolving customer education landscape. Skilljar’s Support & Customer Success teams really get to know their customers and go above and beyond to help.
Over the last year, Skilljar has added many robust features and functionality around learning paths, plans, pages, audit logs... the list of unique new features grows each month!
Over the last year, Skilljar has added many robust features and functionality around learning paths, plans, pages, audit logs... the list of unique new features grows each month!
What do you dislike about the product?
Having more controls and options for admin privileges would be a bonus, especially if you have a large team maintaining Skilljar; however, Skilljar is releasing additional admin dashboard privileges soon.
What problems is the product solving and how is that benefiting you?
With Skiijar, we have scaled our onboarding and customer enablement while improving our customer satisfaction and reducing support cases. Furthermore, now that we are in a remote-first world, our internal training is all conducted via Skilljar as well.
Pairing Skillar and Pendo provide a powerful onboarding experience.
Pairing Skillar and Pendo provide a powerful onboarding experience.
Recommendations to others considering the product:
Skilljar is a partner, not just another vendor. Make relationships with your implementation manager, CSM, and user community to realize the full potential of Skilljar.
Easy to use LMS
What do you like best about the product?
Skilljar allows for a really plug and play style of course building. I'm working on multiple courses that have similar content but are designed for different audiences. I save a lot of time only having to make updates in one place!
What do you dislike about the product?
Overall it's really easy to use but sometimes I forget in which settings/configuration area certain settings are.
What problems is the product solving and how is that benefiting you?
Scalability. We are scaling our training and support team through online training. We have realized a lot of time and cost savings.
Recommendations to others considering the product:
If you have your own content and are looking for a scalable place to host and track users, Skilljar is for you.
Skilljar is Transformative
What do you like best about the product?
In the first six weeks live, we've had 7.75k course registrations and have 289 active students who've taken 1.8k session hours. We are a team of three trainers delivering internal and external training, delivering this volume of training is impossible without Skilljar. I've worked on several LMS solutions and the flexibility of this tech, and its endless settings make it super customizable for whatever objective you're trying to achieve. I cannot say enough good things about Skilljar! Our account manager has been absolutely fantastic!
What do you dislike about the product?
There is nothing I dislike about Skilljar. And I spend hours in it everyday!
What problems is the product solving and how is that benefiting you?
Creating a global center of excellence where we take advantage of redundancies in training (especially product training) for both internal and external audiences. We've been able to publish product training to multiple domains to serve multiple audiences.
A LMS designed for effortless training!
What do you like best about the product?
My company ahs been live with Skilljar for both customer facing & internal trainings for less than a year, but it's been one of our greatest decisions yet. We initially brought it in for customer training, but I've been using it for our internal training as well. I used to use serval google forms in addition to our intranet page & various communications to manage the program that is now all in one place. I can also do my stats and metrics for program engagement much easier.
What do you dislike about the product?
I can't think of anything now, every time I have a "what if" or "would be nice" type of thought they come out with a new feature soon after.
What problems is the product solving and how is that benefiting you?
Internal training has been streamlined into one beautiful & easy to use course catalog. It's also much easier to boost accountability & show engagement through attendance, registrations & feedback data.
Recommendations to others considering the product:
Just do it!
Skilljar is an extension of my L&E team
What do you like best about the product?
Personally I appreciate how easy Skilljar makes it to create and manage our content. The interface is so easy to use, I do not need to hire an LMS administrator. This cuts precious time and money from my development budget. As the point of contact for all things "Learning and Enablement", I appreciate all of the integration work that has been put into the platform. Not only can I integrate with third-party CRM, feedback, and authentication authorities, but the Skilljar platform supports a variety of content/delivery options. I have selected Skilljar as my organization's Learning Management System at two different companies because it allows me to change a "no, but..." answer to a "yes, and..." answer.
What do you dislike about the product?
The analytics capabilities are pretty fundamental. I spend a good portion of my Fridays exporting CSV files into excel. However, in expressing this, I must also admit that no two organizations have the same metrics, so I have no idea how the Skilljar team would add sophistication to such a large scope of data. Because Skilljar likes to bring their customers together to solve common problems, I have learned about other BI tools used by other Skilljar customers. That helps.
What problems is the product solving and how is that benefiting you?
We primarily use Skilljar for customer training. We want to increase product adoption amongst our licensed product users. Because of the multi-domain platform, we can repurpose a lot of our content for channel and employee audiences as well, without losing visibility into the audience-specific KPIs. This means we are investing in a single LMS and making progress against both our internal and external business goals.
Recommendations to others considering the product:
If you lean into technology to make your job/life easier, Skilljar is the company you want to partner with.
An LMS that's actually built for customers
What do you like best about the product?
There are over 800 LMS platforms out there for educational institutions, selling courses, internal training, partner training, and more. They're the most adopted tool for Education Service teams and the lowest rated. Why? I think it's because most "extended enterprise" LMS platforms (in other words, the ones you use to train customers and partners) are basically internal LMS platforms that have just been repurposed. They don't focus on customer education. Skilljar provides a simple experience that's focused on customer education -- there are not a million features to configure, and the ones that are there generally make sense. They approach customer-facing business problems like monetizing training and making landing pages that are SEO-friendly. My favorite thing about Skilljar from a tech perspective is the way it handles data. Of all the platforms we evaluated, they make it the easiest to look at analytics inside and outside of their system. They use a data connector and CRM integrations to export data into other systems of record where you would want to see them. Outside of the technology, the people are great. I appreciate the level of consultation, partnership, and expertise that they bring to our relationship. This was true both pre- and post-sales.
What do you dislike about the product?
Skilljar still needs to work on making their User Interface more intuitive out of the box. I'd like to see more themes and UI patterns available instead of having to do as much front-end work to customize the system. Knowing that customers will stop using a system if it's not clear, I'd like for them to invest in making each page and section be easy to format, easier to customize to meet brand standards, and have a clear path and connection to other pages in the system. This is especially true for building "course series," where it's not easy for learners to move between courses in a series, and to resume where they left off.
What problems is the product solving and how is that benefiting you?
Customer education is necessary for a business to scale. Without it, CSMs are left to deliver costly and time-consuming trainings which are often inconsistent. It's not the best use of a CSM's time to continually deliver training, when instead they can focus on becoming trusted advisors to their customers. With Skilljar, we are able to scale our onboarding efforts and increase our customer satisfaction, while reducing their time to ramp.
Recommendations to others considering the product:
Make sure to understand what you'll need to do in terms of front-end customization to get your instance set up.
Ease of use and amazing customer support
What do you like best about the product?
Ease of use and speed: with Skilljar it's very easy and fast to create courses and quizzes and to publish the content. With a couple of clicks you can have an online academy, with courses containing quizzes and videos, immediately open for registrations. Making changes and edits is fairly simple too.
Customer support: Skilljar's team is one of the best I've had the pleasure to work with and we love our Customer Success Manager. She's very supportive and is always open to our suggestions and requests. She always has great tips too.
Product growth and potential: Skilljar has been growing and adding improvements to the administrator dashboard in the last months. We're looking forward to see what's coming in the next months.
Customer support: Skilljar's team is one of the best I've had the pleasure to work with and we love our Customer Success Manager. She's very supportive and is always open to our suggestions and requests. She always has great tips too.
Product growth and potential: Skilljar has been growing and adding improvements to the administrator dashboard in the last months. We're looking forward to see what's coming in the next months.
What do you dislike about the product?
There isn't anything that fits the "dislikes" category. For example, we would like to see more quiz options (like gamification) but we can't say that we dislike the current options.
What problems is the product solving and how is that benefiting you?
One platform for all: internal training and customer training. The potential is huge.
Skilljar LMS is worth it
What do you like best about the product?
The team at Skilljar is incredible to work with and work diligently with you to get you live. The tool is user friendly.
What do you dislike about the product?
The cataloging is a little tricky to learn, but the tagging and filters do allow you to create a very usable catalog.
What problems is the product solving and how is that benefiting you?
We have moved all of our internal employee product training to Skilljar and created customer onboarding courses. We are able to see who has completed training and are offering our customers another channel to learn and get up to speed quickly.
Is a great External Facing LMS
What do you like best about the product?
Customization with Wordpress to remain on brand in the UI and interface. Easy to use reporting and bulk content creation. Easy to view all content available within the domain. Easy to manage multiple domains and publish content to both domains easily.
What do you dislike about the product?
Difficult to use for an internal instance. Unable to add managers through SSO with certain admin views to grade and report without touching the content.
What problems is the product solving and how is that benefiting you?
We are undergoing a massive hire post IPO and need to ramp up our new hires effectively within 90 days. The benefit is that we are able to track and easily provide non-gated content to all of the field facing organization.
Easy to Build Out!
What do you like best about the product?
I love the intuitive structure of NorthPass's platform--I on-boarded quickly and was able to train my team in an afternoon. It is flexible enough to host all content you need to include in courses.
What do you dislike about the product?
The platform lacks some key features such as learning paths, adding more than one attachment on an Activity, and custom course ordering. Most of these are probably in the roadmap but it doesn't allow for simple transparency when it comes to organizing and assigning content.
What problems is the product solving and how is that benefiting you?
We're using NorthPass to allow our customers to self-train for our software. We will hopefully reduce in-person training hours and allow self-starters to be proactive in their learning.
Recommendations to others considering the product:
This is a great product to jump on if you're a new company and have the time to grow along with them--on the corporate level, I'd consider a more developed platform or come back to NorthPass in the future.
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