Skilljar by Gainsight
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Excellent tool to build Customer & Partner education initiatives
What do you like best about the product?
- intuitve UI/UX
- great API docs
- super easy to integrate with
- great API docs
- super easy to integrate with
What do you dislike about the product?
The only knock is that when our customers & partners complete a certification, the certificate they earn doesn't populate into the automatic LinkedIn post because LinkedIn doesn't support PDF files in posts - perhaps this is more of a knock on LinkedIn :-)
What problems is the product solving and how is that benefiting you?
Educating our internal employees, partners, and customers. We have tons of great content and certification programs. Skilljar - in conjunction with our software - enables our customers and partners to really master their BillingPlaform skills. Users are guided through step-by-step instructions in Skilljar to build out use cases in our software; when users finish the module, they verify their work via a widget within our software which runs checks; when successfully completed, our software calls out into Skilljar to unlock subsequent modules. Skilljar was super easy to integrate with.
great functionality and customer experience
What do you like best about the product?
The administration is great and the user experience is one of the better that I've seen. We also had a very positive implementation experience.
What do you dislike about the product?
Reporting capabilities could be improved.
What problems is the product solving and how is that benefiting you?
Internal and external education programs
Excellent experience from implementation to launch
What do you like best about the product?
We migrated from another LMS to Skilljar. The Implementation team made the entire migration process very simple and straightforward. Within a few days, our entire team was proficient using Skilljar - the dashboard is clean and intuitive. The Skilljar Academy provided all of the training we needed to get started.
We received great support throughout the entire implementation process, and good advice to steer us in the right direction with our new customer education site.
Now that we are live, we've received very positive feedback from our learners. They report that the interface is clean and easy to navigate, content is easy to find, and they are very happy with the new experience.
We received great support throughout the entire implementation process, and good advice to steer us in the right direction with our new customer education site.
Now that we are live, we've received very positive feedback from our learners. They report that the interface is clean and easy to navigate, content is easy to find, and they are very happy with the new experience.
What do you dislike about the product?
Skilljar is designed primarily as a customer education platform, but we use it for both customer education and internal training. There are a few limitations when it comes to managing internal training. Our previous LMS supported the use of due dates, reporting on overdue training, and manager notifications. We have found workarounds for each of these gaps, but it would be nice to see a self-serve reporting option, where we could tailor our own reports or analytics.
What problems is the product solving and how is that benefiting you?
Skilljar makes a great first impression with our customers, improving customer experience and satisfaction with training. It also enables greater scalability for us, supporting self-serve account creation and management for our customers. It has reduced our internal administration for content and user management by more than 75%, and enabled us to focus on content development instead.
Easy to use platform with great customer service.
What do you like best about the product?
I recently started using Skilljar and I am blown away by how easy it is to use! The platform is incredibly user-friendly and intuitive, making it a breeze to navigate and customize. If don't have much experience with HTML or CSS, no worries! Skilljar provides pre-made code snippets that you can easily plug in to customize your platform.
But what really sets Skilljar apart is their amazing customer service. Whenever I've had a question or issue, their support team has been quick to respond and incredibly helpful. It's clear that they truly care about their customers and are dedicated to providing the best possible experience.
Overall, I highly recommend Skilljar to anyone looking for a powerful, easy-to-use LMS with top-notch customer support.
But what really sets Skilljar apart is their amazing customer service. Whenever I've had a question or issue, their support team has been quick to respond and incredibly helpful. It's clear that they truly care about their customers and are dedicated to providing the best possible experience.
Overall, I highly recommend Skilljar to anyone looking for a powerful, easy-to-use LMS with top-notch customer support.
What do you dislike about the product?
I recently used Skilljar and while I found it to be a useful platform for e-learning, I was disappointed with the lack of SCORM analytics. Specifically, I wish there was more visibility into user interaction within each SCORM file. With more analytics, I believe Skilljar would be even more valuable for tracking learner progress and improving course content.
What problems is the product solving and how is that benefiting you?
Skilljar Customer Education Platform is helping us improve completion rates by providing a user-friendly and engaging learning experience. This platform solves several problems related to customer education, such as difficulty in tracking progress, lack of engagement, and limited course accessibility. With Skilljar, we can easily monitor our learners' progress, create interactive content, and offer flexible course options that cater to different learning styles. By using this platform, we have seen a significant increase in completion rates. Overall, Skilljar has been a valuable tool for us in delivering effective and efficient customer education.
Skilljar Implementation
What do you like best about the product?
Skilljar has been great with the customization of branding and messaging, more robust analytics than our previous platform, we've been able to build out SSO and love the opportunity to monetize in the future.
What do you dislike about the product?
Majority of the reports are stock and cannot be manipulated, aside from drilling down into specific date ranges and group or domain analytics. I'd love to be able to add/remove columns in-app.
What problems is the product solving and how is that benefiting you?
Skilljar is helping solve the problem of delivering a more robust set of self-paced training offerings so that our onboarding team can focus more on the technical aspects of customer implementations, and our CSMs can partner with clients on strategy, rather than doing ad hoc training.
Okay product, but disappointing support when you need it
What do you like best about the product?
It's useful to have a variety of integrations and there's lots of useful resources like their developer center that allows you to add customizations to your site to give it enhanced features and atyle
What do you dislike about the product?
The support team has been lacking. While the support resources are good in their help center and university, the actual support team has been disappointing on more than one occasion. It seems often the first instinct is to use a knowledge base article and to not ask clarifying questions or provide actionable testing steps; reactive over proactive.
This results in delays in service, response, and resolution that may cost your business time and students.
This results in delays in service, response, and resolution that may cost your business time and students.
What problems is the product solving and how is that benefiting you?
It's used to host the online university that sets up our new users and provides additional courses to specialize knowledge in other areas. It's been helpful to scaling education efforts across customers when it works as expected
Generally happy
What do you like best about the product?
I had a very positive experience working with my CSM. She was always responsive and helpful, and helped me work through some complicated use cases. We are just entering a new phase of our implementation where our support model changes, so it will be interesting to see if the positive support experience holds up long term, but I'm hopeful.
What do you dislike about the product?
No LMS is perfect, unfortunately, and there are certainly functional limitations to Skilljar. There have been a few things along the way that were not up to par or not flexible enough for our needs. The example top of mind for me is limitations with the native testing functionality, but there have been others along the way that we've grown to accept as how it has to be if we're on Skilljar. I think this is not an experience unique to Skilljar, and would be true of any LMS.
What problems is the product solving and how is that benefiting you?
We use Skilljar for customer training and a customer certification program. Skilljar meets our basic needs. We had to do a lot of custom development to make the look and feel of Skilljar work for us, but we have achieved a pretty modern and aesthetically pleasing customer training experience.
Extremely smooth experience!
What do you like best about the product?
I love the Token Based SSO and how seamless it is for our end users to login to our academy. We came from a previous LMS that didn't offer this, making it a poor user experience, so we are extremely thankful that Skilljar was able to support us on this front.
What do you dislike about the product?
Haven't experienced anything that I dislike yet! We are freshly out of Implementation.
What problems is the product solving and how is that benefiting you?
Providing our customers who are newly implementing our product, with a self service academy that allows them to consume courses on their time. We will also be utilizing federated search within ZenDesk, which will allow our customers to sdearch for a particular topic, and LMS coures relevant to their search will populate, which will hopefully cut down support response time or the need for a customer to even talk to our support team, because they have found the answer so quickly.
Adequate LMS solution with exceptional service
What do you like best about the product?
Fairly easy to create course content. Can publish the same course in multiple locations without duplication, easy to add new dashboard users
What do you dislike about the product?
while course content creation is fairly easy, the experience publishing/organizing/creating navigation for the content is not intuitive. This is also true of many settings such as labeling, groups. Difficult to make bulk edits. Aesthetics of courses leaves much to be desired and could use some more templates or styling help so that courses look good out of the box.
What problems is the product solving and how is that benefiting you?
The need for an internal training system that is repeatable, scalable, trackable, measurable. Before this system, all of our training was pretty tracked through spreadsheets
Great customer service and resolution times!
What do you like best about the product?
Ability to receive meaningful analytics.
What do you dislike about the product?
Nothing to report on at this time, the platform is great.
What problems is the product solving and how is that benefiting you?
Allows our organization the ability to see what customers are learning, where they are having issues, and saves our internal teams time by doing so!
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