Deskpro Cloud
DeskproReviews from AWS customer
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Flexible and powerful helpdesk software
What do you like best about the product?
Organization by teams, ability to customize, advanced integrations with systems such as OIM
What do you dislike about the product?
Crashes occasionally, sometimes hard to undo something you do by accident
What problems is the product solving and how is that benefiting you?
Customer support, triage between multiple teams in organization
Good CRM for basic small business needs
What do you like best about the product?
Ease of use. Customer Service is prompt. UI is straight-forward and easy to train new employees on. Customization is basic, while useful. Live chat was useful and available for reporting. Knowledge Base was simple yet sufficient.
What do you dislike about the product?
Reporting was limited to pre-selected fields/variables and didn't capture historical information (such as open cases 1 year ago vs today). Knowledgebase did not support embedded .gif or reporting on user search term history/usage.
What problems is the product solving and how is that benefiting you?
Basic customer service inbox system with groups, rules, reporting and hat.
Great High Speed Ticketing System
What do you like best about the product?
Everything loads on a single page. I can open tons of tickets quickly and easily. The notification customization is great, love the chat popups for notifications. Very customizable system. Ability to merge tickets is amazing too.
What do you dislike about the product?
It's very memory intensive. There are times the single tab will use a gigabyte of ram.
What problems is the product solving and how is that benefiting you?
We use it for internal support, so we split between 2 departments in the same system.
DeskPRO Recommendation
What do you like best about the product?
It is a great helpdesk software that will help you effortlessly manage your interaction with your target audience.
What do you dislike about the product?
The color features seemed limited for the Deskrpo; not very smooth transition to setting the text message option.
What problems is the product solving and how is that benefiting you?
Currently using DeskPRO as a software for helpdesk ticketing process which also features to store Frequently Asked Questions (FAQs) in the knowledge base so you can search the database to accurately and timely answer the audience inquiries. Furthermore, if a question is not found in the knowledge base, you will be able to escalate the inquiry to get the appropriate answer as there are many levels of agents options available for the team.
Recommendations to others considering the product:
Cost Effective; limitless user access
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