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The pros and Cons
What do you like best about the product?
Esper allows a common MDM across a number of different hardware manufacturers. but only android.
What do you dislike about the product?
The MDM functionality is not consistent across different manufacturers.
company promised something in the sales process that didn't deliver afterwards.
company promised something in the sales process that didn't deliver afterwards.
What problems is the product solving and how is that benefiting you?
Allowed us to provide support across different manufacturers like HP and Lenovo
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GOOD FUNCTIONALITY BUT PAYMENT STRUCTURE IS TERRIBLE
What do you like best about the product?
Easy to use interface, very easy to onboard a device as well. Our support team does use the platform regularly with no pain points.
What do you dislike about the product?
I think we were told we would be able to remotely access devices in real time with visual of what is on the device, this is not the case. The payment structure is what will drive us away, it's absurd for us to pay for tons of devices in advance, other MDM's allow us to purchase licenses in small batches or as we go.
What problems is the product solving and how is that benefiting you?
Allows us to work with different devices with Android OS, ease of implementation and boarding a device.
Great product all in all
What do you like best about the product?
The UI of Esper is great and is easy to navigate between the different tabs. There are usually no connection issues or errors when utilizing the RMS tool. Using Esper and about 6 other RMS tools, Esper rates high in comparison to the rest.
What do you dislike about the product?
The only suggestion I have about the product is the navigation in the sub-tabs. That is, after clocking into a tab, it is not clear how to navigate back and forth within this certain tab.
What problems is the product solving and how is that benefiting you?
It is solving the issue of not being able to physically troubleshoot sofrware issues that are ocurring at clients' location across the country. It makes it easy to have eyes into the product at all times.
Fairly new but not much to complain about thus far.
What do you like best about the product?
Seems like everything needed in an MDM is all there. Whereas some platforms like Elo don't allow RM features or Samsung's MagicInfo barely works at all... esper seems to be much more advanced.
What do you dislike about the product?
I think it could be more of a knock on our team is uploading builds but I was overwhelmed but the number we had and wished I could've filtered results a little more.
What problems is the product solving and how is that benefiting you?
The ability to monitor, maintain, and update our app across 100 clients and their hardware.
Esper has made my job so much easier!
What do you like best about the product?
I love that I have the ability to assist my patients with a hands on view of exactly what they are looking at, as opposed to feeling my way around in the dark trying to help them, which can be super frustrating for the patient.
What do you dislike about the product?
There can be latency issues from time to time, but for the most part it is nothing horrible.
What problems is the product solving and how is that benefiting you?
When our patients have issues with the tablets that we send them to monitor their health from home, Esper allows us to be able to log into the tablets so that we can actually see what the patient sees. It is a huge help, especially when dealing with older patients who are not always tech savvy.
The Esper system William usage experience
What do you like best about the product?
The remote monitoring feature
The organisation management of controlling all devices in one repository
The organisation management of controlling all devices in one repository
What do you dislike about the product?
The inability to export all devices at once.
only working on android devices.
Slow on androids below 8 android version
No ability to clear storage remotely
only working on android devices.
Slow on androids below 8 android version
No ability to clear storage remotely
What problems is the product solving and how is that benefiting you?
Ability to control all the organisation devices in on repository and application management
Soaring with Esper: A Lesson in Mobile Device Mastery
What do you like best about the product?
In a landscape brimming with mobile device management solutions, Esper notably stands tall, proving itself as a giant with strengths that cater to various user needs and preferences.
(1) User-friendly Interface
From the get-go, Esper presents itself with an intuitive user interface that welcomes both the tech-savvy and the beginners. Its cleanly designed dashboard and easily navigable menus made the task of managing multiple devices not just simpler but, dare I say, quite enjoyable.
(2) Continuous Upgrades and Updates
Esper’s development team is evidently relentless in its pursuit of perfection, rolling out updates that not only enhance performance but also introduce new features that keep it ahead in the competitive market. This forward-thinking approach ensures that users have access to a product that is constantly evolving and adapting to the changing landscape.
(3) Versatile Device Compatibility
Esper plays well with a plethora of devices, a feature that stands it in good stead especially in diverse device environments. Whether it was an Android tablet, a smartphone, or even a non-standard device, Esper seamlessly adapted, demonstrating an admirable level of versatility that is indeed a testament to its robust architecture.... I just wish you did iOS and other operating systems.
(1) User-friendly Interface
From the get-go, Esper presents itself with an intuitive user interface that welcomes both the tech-savvy and the beginners. Its cleanly designed dashboard and easily navigable menus made the task of managing multiple devices not just simpler but, dare I say, quite enjoyable.
(2) Continuous Upgrades and Updates
Esper’s development team is evidently relentless in its pursuit of perfection, rolling out updates that not only enhance performance but also introduce new features that keep it ahead in the competitive market. This forward-thinking approach ensures that users have access to a product that is constantly evolving and adapting to the changing landscape.
(3) Versatile Device Compatibility
Esper plays well with a plethora of devices, a feature that stands it in good stead especially in diverse device environments. Whether it was an Android tablet, a smartphone, or even a non-standard device, Esper seamlessly adapted, demonstrating an admirable level of versatility that is indeed a testament to its robust architecture.... I just wish you did iOS and other operating systems.
What do you dislike about the product?
As impressive as Esper has proven to be in the mobile device management sphere, my journey wasn’t without its turbulence. I encountered a few rough patches where I felt Esper could undeniably enhance its offerings to reach the epitome of user satisfaction.
Pricing Structure
While Esper offers a solid range of features, its pricing structure leaves room for improvement. I found myself wishing for more competitive pricing tiers, especially for educational institutions and non-profits, sectors that could greatly benefit from more budget-friendly options.
Customer Service Post-Contract
My initial interactions with Esper's customer service were promising, with responsive and knowledgeable representatives. However, post the one-year contract signing, I noticed a significant dip in the level of attention and promptness in responses. It was somewhat disheartening to experience this change, and I hope to see Esper take strides in maintaining consistent customer service quality irrespective of the contract stage.
Pricing Structure
While Esper offers a solid range of features, its pricing structure leaves room for improvement. I found myself wishing for more competitive pricing tiers, especially for educational institutions and non-profits, sectors that could greatly benefit from more budget-friendly options.
Customer Service Post-Contract
My initial interactions with Esper's customer service were promising, with responsive and knowledgeable representatives. However, post the one-year contract signing, I noticed a significant dip in the level of attention and promptness in responses. It was somewhat disheartening to experience this change, and I hope to see Esper take strides in maintaining consistent customer service quality irrespective of the contract stage.
What problems is the product solving and how is that benefiting you?
A one-stop shop for managing a fleet of Android phones released around the world. Once the devices are in the field we (the administrators) do not touch the devices, so everything needs to be EASY and remotely controlled.
Very good once you get used to the system.
What do you like best about the product?
The ability to be able to control over 100 devices from far
What do you dislike about the product?
The way it handles app y
Updates. When trying to update and app sometimes it takes a long time to do so and to maintain same version across devices
Updates. When trying to update and app sometimes it takes a long time to do so and to maintain same version across devices
What problems is the product solving and how is that benefiting you?
Be able to deploy apps and manage tablets across a big team
Great Product
What do you like best about the product?
Great mobile device management solution provided by esper
What do you dislike about the product?
There is nothing to be dislike about esper
What problems is the product solving and how is that benefiting you?
To manage devices according our industry needs.
Great Product
What do you like best about the product?
The device and apps from esper is great.
What do you dislike about the product?
There is nothing to be disliked in Esper
What problems is the product solving and how is that benefiting you?
To manage the apps on multiple devices
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