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4me

4me, Inc. | 1

Reviews from AWS Marketplace

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External reviews

69 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Paul S.

4ME overview, creation of knowledge articles

  • January 31, 2024
  • Review verified by G2

What do you like best about the product?
Raising incidents and knowing which service to assign to incident. The creation of knowledge articles that can assist in users request. Track ability of incident/Problem raised
What do you dislike about the product?
Formatting of knowledge articles could be better, allowing spacing between bullet point setup
What problems is the product solving and how is that benefiting you?
Self service password resets, guides on how to login to applications


    Computer Software

Review of 4Me

  • January 25, 2024
  • Review verified by G2

What do you like best about the product?
The ease of use on the service instances instead of the application where the focus is on the end user's experience.

Also, the ease of creating a dashboard for our reporting has greatly increased our engagement with senior business stakeholders.

Our Knowledge library is slowly increasing, therefore it is becoming easier for the frontline staff to simply passing easy/first time fixes onto the end users.
What do you dislike about the product?
The steps we need to take in creating automation specifically in the automaton is increased. because the ownership of the automaton sits with a 3rd party, this creates extra steps in getting templates or anything complicated automation projects completed at pace.

Can automation not be processed within automation rules section?

Understanding the use case for service instances can be overwhelming at first.

removing the limit when exporting requests or problem records.

4Me is still unable to provide all notes even though it is exported.
What problems is the product solving and how is that benefiting you?
Using problem records to track active major incidents.
providing knowledge documents to the end user quickly via drag and drop


    Martin W.

4me SME User experience

  • January 25, 2024
  • Review verified by G2

What do you like best about the product?
The upsides of 4me is that it is easily configurable and adaptable, it can take a very short period of time to get up and running and also to make any changes do not take any long winded processes to complete. I have personally been involved in multiple integrations with other applications such as Dynatrace and it really has beenvery straightforward.
What do you dislike about the product?
You are restricted in what can be acheived as the code base is shared and therefore you are limited to what you can change and implement.
What problems is the product solving and how is that benefiting you?
Mostly simplyfying service management reporting which helps delivery useful and relative information to our customers. Also the speed of which we can deliver significant changes to provide value to these customers.


    Mark L.

4Me The modern ITSM tool of choice

  • November 17, 2023
  • Review verified by G2

What do you like best about the product?
Besides the fact that 4Me is an easy to use, fit for purpose tool, they are also really open for customer feedback, and do not hesitate to act on it accordingly.
What do you dislike about the product?
After almost 4 years of experience with 4Me both as user and administrator, i feel they've really matured as a tool, and have implemented almost everything i felt was missing in the earlier stages.
What problems is the product solving and how is that benefiting you?
It is helping us structure and automate our processes in such a way that our maturity as IT organization has grown, and is still growing.


    Brian G.

4ME for me

  • November 09, 2023
  • Review verified by G2

What do you like best about the product?
Very intuitive, super usability, insights and report modules, audit trails
What do you dislike about the product?
integration possibilities, A.I. development,
What problems is the product solving and how is that benefiting you?
Support optimization internal and external troughout the whole chain


    Hospital & Health Care

4me is a decent ITSM tool with much better pricing

  • November 09, 2023
  • Review verified by G2

What do you like best about the product?
4me is not well-known as other big names but it has most of the functions required as a modern ITSM tool. Also its price is quite cheaper than other competitors. 4me does not have fancy AI feature as other tools but we do not need those features. 4me fits for the purpose to be a decent ITSM tool. The deployment vendor recommended by 4me is quite helpful and resourceful.
What do you dislike about the product?
The popularity is not as good as other major product like ServiceNow or BMC.
The training material or test cases on the official website need long reading carefully.
The terms and logic used in 4me is different from ServiceNow and could take a while for a ServiceNow user to adapt to it and understand how to use it properly.
What problems is the product solving and how is that benefiting you?
4me is a decent ITSM tool which all core ITSM capabilities we need.
Its pricing is much cheaper than the major players on the market.


    Phil R.

Amazing ITSM tool :)

  • November 08, 2023
  • Review provided by G2

What do you like best about the product?
The automation.
Ease of navigation.
Cost saving.
Ease of amending request templates.
What do you dislike about the product?
Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to. Restriction of access to the Automator.
What problems is the product solving and how is that benefiting you?
The automation has enabled us to re-skill our IMAC team, saving 2 FTE.


    Stefan R.

Easy to implement, easy to use, great customer service and insights.

  • November 08, 2023
  • Review provided by G2

What do you like best about the product?
It's easy to set up and onboard new customers. Easy to use, not overloaded with functions, but still it has everything you need to run a professional service. Great reporting.
What do you dislike about the product?
So far I have not come accross any dislikes.
What problems is the product solving and how is that benefiting you?
Handling multiple external customers. Standardized processes and a product that is not overloaded with functions, but still provides all functions to drive a customer excellent IT service. With 4me we can manage our IT service based on ITIL and ensure we provide the service our customers expect from us and we fulfill our contracts. The great reporting functions give us brilliant insights and let us understand our performance.


    Jannick d.

4me is a rocket in the ITSM world!

  • September 22, 2023
  • Review verified by G2

What do you like best about the product?
4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes.

It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.
What do you dislike about the product?
It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing.
What problems is the product solving and how is that benefiting you?
Our employees use 4me on a daily basis to perform their tasks. Thanks to the utilization of 4me, including its automation and integration capabilities with other software, the process becomes increasingly straightforward and efficient. Initially, our employees faced challenges transitioning to this upgraded product, as we were coming from an outdated and simplified system. Nowadays, we receive overwhelmingly positive feedback from our employees about 4me and the possibilities it offers. We have made significant progress, especially in the area of knowledge sharing. We are very satisfied with our investment in this product and expect to derive many benefits from it in the coming years!


    Staffing and Recruiting

4me is great

  • August 25, 2023
  • Review verified by G2

What do you like best about the product?
The team behind 4me are bery helpful in setting up new accounts
What do you dislike about the product?
Transferring tickets between departmesnts if someone raises a ticket with the wrong department by acciident then needs actioning by both departmetns
What problems is the product solving and how is that benefiting you?
allocation of tickets