My main use case for Microsoft Remote Desktop Services is to access the server infrastructure of our Customer, which I support in my role as a technical support personnel.

A specific example of how I used Microsoft Remote Desktop Services in that role is that we have some applications running on servers which I need to restart regularly, and I normally use remote desktop to access it and then restart the services on those servers.

The best feature that Microsoft Remote Desktop Services offers is the ability to connect to server infrastructure from anywhere I am; no matter the country I am in, as long as I have an internet connection, I am able to log in to our servers and then carry out my duties.

I appreciate the security features of Microsoft Remote Desktop Services where it ensures that anyone connecting to the server infrastructure is an authenticated individual from a device that is trusted by our systems.

Microsoft Remote Desktop Services has positively impacted my organization by enabling us to work on multiple projects at once; all we need to do is have the login credentials for the different customers we are serving and then we are able to support them remotely.

Microsoft Remote Desktop Services has led to measurable improvements in faster response times and increased productivity for my team as I work in a team that is spread across different time zones, and having access to remote desktop enables us to collaborate across those time zones.

Microsoft Remote Desktop Services helps my team collaborate across projects or locations as we are across multiple time zones; I can pick off where one of my colleagues leaves off, and it enables us to work efficiently across those time zones.

Microsoft Remote Desktop Services could be improved because when I am connected to a larger screen like an external monitor, the window for remote desktop is not able to fill the screen entirely but remains at a section of the screen; I am unsure if it is a setting on my system or a remote desktop-specific issue.

If there were an easier way to save logins so that I do not need to keep entering passwords for different servers every time I need to access a specific server, that would be beneficial.

Regarding the interface, I would rate it a nine mainly because it still looks like an old application, and if it could be modernized, that would be appreciated.

I have been using Microsoft Remote Desktop Services for about fourteen months.

Microsoft Remote Desktop Services is stable.

I cannot provide metrics on the scalability of Microsoft Remote Desktop Services.

I have not had to raise any form of customer support request, so I cannot provide input on that regarding Microsoft Remote Desktop Services.

I have only used Microsoft Remote Desktop Services and did not previously use a different solution.

Before choosing Microsoft Remote Desktop Services, we evaluated other options, but it was a standardized application for us to use in my organization.

We use Microsoft Remote Desktop Services as a standalone application and not integrated into any workflow at the moment.

Microsoft Remote Desktop Services has helped us to be efficient; we are a team of five serving the entire region of Africa and the Middle East, and it has truly improved our overall efficiency as a team.

I do not have a view into the financials as the cost was handled externally regarding Microsoft Remote Desktop Services' pricing, setup cost, and licensing.

My company has a global partnership with Microsoft, and we utilize most of our business systems as Microsoft Enterprise systems, so my company has a business relationship with this vendor other than being a customer.

I would advise others looking into using Microsoft Remote Desktop Services to make sure they have a good network connection and to take security seriously, especially for the local device with which they will connect to servers, because if someone has access to that device without any authentication or security processes, it could lead to a huge security event.

I would give Microsoft Remote Desktop Services a rating of nine out of ten.

My main use case for Microsoft Remote Desktop Services is to log in remotely into a different environment. I have an appliance that we can log in to and be able to get onto different servers and navigate, and we get there through Microsoft Remote Desktop Services.

The best features Microsoft Remote Desktop Services offers include being able to log in and being able to control other machines.

Controlling other machines helps me in my role as it improves our workflow, allowing us to get in rapidly and do our work.

Microsoft Remote Desktop Services has positively impacted my organization by allowing us to remote in rapidly and securely. The secure aspect of Microsoft Remote Desktop Services helps my team stay secure by supporting MFA, which allows us to secure who logs in.

Microsoft Remote Desktop Services helps my team collaborate and work together by allowing us to put everything in one ecosystem with the integration, and it works very well with Windows Server, Active Directory, and Azure.

Microsoft Remote Desktop Services handles updates and maintenance in my environment easily, as it is easy to manage. Microsoft Remote Desktop Services performs very well in terms of reliability and uptime for my organization, and I appreciate this feature.

Microsoft Remote Desktop Services integrates with my existing security tools and policies and is compatible with our security stack, as we are a Microsoft shop, and it works well with us.

When multiple users are logged in at the same time, we have not noticed any issues with Microsoft Remote Desktop Services. The user experience for my team with Microsoft Remote Desktop Services is intuitive and easy to use.

Microsoft Remote Desktop Services can be improved by addressing the single session limitations and also clarifying the licensing, which can be confusing.

I have been using Microsoft Remote Desktop Services for five years.

Microsoft Remote Desktop Services is stable.

The scalability of Microsoft Remote Desktop Services performs well.

Microsoft has good customer support. I would rate the customer support of Microsoft Remote Desktop Services a 10.

I cannot share any metrics on return on investment, but I appreciate the features and the use of it.

My experience with pricing, setup cost, and licensing for Microsoft Remote Desktop Services was that the licensing was acceptable, but I think the cost was fair.

Before choosing Microsoft Remote Desktop Services, I evaluated other options, particularly Citrix.

Microsoft Remote Desktop Services is a good product and I recommend using it. I would rate this product a 9 out of 10.

My current use case for Microsoft Remote Desktop Services is connecting to services which are specific to a remote location because I am working from India. There are times that I need to connect to those services, so via Microsoft Remote Desktop Services, I access that system because I need to connect to VPN. Some services are specific to a particular location and shouldn't be accessed here, so I connect to that Remote Desktop to use it. It's mainly for support and management activities.

I find the ease of use of Microsoft Remote Desktop Services most valuable, as it allows me to have remote access and connect securely. Another valuable feature is file transfers, as it enables me to move files between local and remote machines efficiently.

The main benefits that Microsoft Remote Desktop Services provide to me include streamlining my working process, ensuring security, and offering flexibility to connect to virtual desktops and apps from multiple devices.

The only problem I see is that when I am connected, there is a certain lag because of the network.

I have been working with Microsoft Remote Desktop Services for five, six years.

For stability, I would rate the product an eight.

I would rate the scalability, or ability to expand, a seven.

Technical support from Microsoft is something I have never used, but I would give them a seven or eight.

I am not working with products such as Intune, Remote Desktop, or storage solutions such as Azure. Currently, I am using all the Microsoft tools that are available such as Office and Power BI. I have completed some certifications for Azure, but I am not an avid user of Azure. I am not sure if I bought Microsoft Remote Desktop Services on AWS Marketplace or directly from Microsoft because it is provided through my organization. I have experience with virtualization, but I haven't used the session virtualization feature of Microsoft Remote Desktop Services. I do not use the centralized application management function of Microsoft Remote Desktop Services or the centralized dashboard. The solution is cloud-based. I am using multi-factor authentication through Microsoft Remote Desktop Services, and I would rate it a nine. Overall, I rate Microsoft Remote Desktop Services an eight out of ten.

We use it primarily to provide virtual desktops to our end users, which allow them to access email, word processing, and other essential applications.

I like its familiarity. If you grew up Office environment, we use Outlook and software and everything, it's just familiar. Other than the initial login through the thin client, you don't even realize that you're on the virtual desktop. So it's just familiarity and ease of use.

It allows employees to log on to corporate resources remotely. But, we don't actually use the application publishing feature.

The current process I have to go through to get a Windows 11 VM up and running is difficult. Windows 10 worked a whole lot better than Windows 11.

Probably about five years in its current form.

I would rate it a nine out of ten.

I've found it to be very scalable as long as took into consideration the number of users. If there is a sudden surge or drop of users, it might not scale as you like.

If you plan for your expected user base, it is not a problem. I tend to over-engineer my servers, so I've never run into problems like resource limitations. It's been both scalable and reliable for me.

I would rate the scalability an eight out of ten. My current setup is, again, about 10 to 15, but in my past life, I've deployed it for over 150 people.

The quality of the customer service and support depends upon what day of the week it is. They're very up and down with their support. Some days, I get really great support, and some days, it's not so great. So, on a scale of one to ten, I'd put them at a five.

It also depends upon what you're licensed for... I mean, if you're licensed for the top-level tier, which I was at my last job, the support was really great. But at this current job, we're not leveled at that level. So, I kind of know what's out there, and I'm left like the kid looking in the candy store with my nose against the window. And that's all because of budgeting and pricing. And I understand that.

Again, depending on who you get and what day you get them, you get great support. Or sometimes, if you get the summer intern, not so great support.

I would rate my experience with the initial setup an eight out of ten, with ten being the easiest. You do have to have knowledge. You have to know how to apply your licenses, allocate your resources, set up your drives, and everything.

We've built around it, so it integrates very well.

Currently, it's just me, but in my past life, I had a team.

In my particular environment, dealing with classified networks, my biggest return on investment is being able to create a single image and deploy it multiple times rapidly.

When the updates come in, I only have to deploy them once instead of having to walk around to each machine because we're using them as virtual desktops. To me, that's really valuable because if I had to walk around to everybody's machine to apply a patch, that would be extremely inefficient.

I've never had an issue with it. I've always thought the pricing for RDS was reasonable.

I would recommend it, but depending on the scale of your operation and what you have.

So, like, if you're a small shop, one to two administrators, maybe ten to fifteen users, I would absolutely recommend it. If you start getting outside of that, you might want to start looking at other things because there's just some... well, actually, with the new PowerShell tools and everything, you could probably support up to more than that. But, again, it depends upon your needs and what your environment is going to be.

If you're going to be supporting thousands of people, I don't think I'd recommend it. But if you're just up to a hundred, I would recommend it.

Overall, I would rate it an eight out of ten.

My company uses the capabilities of Microsoft Remote Desktop Services to connect with Windows from home.

I have never faced any issues working with Microsoft Remote Desktop Services. You can say that the tool has remote access functionalities that every system or network admin uses. In some case scenarios, we also get the end user to use Microsoft Remote Desktop Services. The tool is simple to use and simple to deploy.

Microsoft improves its UI experience in every upgrade.

In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved.

I have been using Microsoft Remote Desktop Services for more than 10 years. I am an end-user of the tool.

Stability-wise, I rate the solution an 8 out of 10.

Scalability-wise, I rate the solution an 8 out of 10.

The product's initial setup phase was easy.

I haven't done the product setup process for a long time.

For those who use Microsoft Azure service, the solution is deployed on the cloud model. If someone uses Windows Server, the solution can be deployed on an on-premises or a local cloud model.

Actually, there are many many other products that provide remote access capabilities. If we compare Microsoft Remote Desktop Services with the other products, I would recommend the virtual network console and maybe a communication application that can be used with Linux OS. If you start with Microsoft, Remote Desktop Services is a very good tool.

The remote work concept came into the picture after COVID-19. Before COVID-19, I was a network admin. Many people were using Microsoft Remote Desktop Services for remote access. In my company, if we are at home and want to check if all the backups are taken care of by automated operations and other related activities, we use Microsoft Remote Desktop Services to connect to the Windows Server.

My company uses many Microsoft products, like Office 365, Microsoft teams, MS Office, Excel and SharePoint. Every company uses Microsoft products. All the four companies I have worked at in the past use Microsoft.

I rate the tool an 8 out of 10.

The users connect to a central server and share the physical or visual server resources. They use the remote desktop environment for office documents, operations, and company-specific programs.

The solution works perfectly. The tool shares computer resources perfectly. It provides the necessary security options.

When we update the environment, we face problems sometimes, and the users cannot use the system.

I have been using the solution for about 10 years.

The tool is stable. Sometimes, the updates break the system.

The tool is very scalable. We can add and delete objects from the environment easily. We have approximately 500 users.

The setup is straightforward. It is easy to deploy. Microsoft provides the necessary documentation, including detailed steps to install and configure the servers. The deployment process can be improved. It can be made more easier.

The tool must be cheaper. It should provide an option to pay the license fee once in a year or once in two years.

We don't use any support because we can easily find online documents to solve our issues. I recommend that everybody use the product. If any company wants to share one computer’s resources with many users, they can choose Microsoft Remote Desktop Services. Overall, I rate the product an eight out of ten.

I needed the solution to connect to a service. I need fixed IPs. When I'm working from home, I have a dynamic IP. One of our clients has opened a server with a fixed IP for us. We connect to the server using Microsoft Remote Desktop Services.

The solution makes remote work possible. It has made my life easier because I don't have to travel. I can use it from anywhere.

I did not face any problems with the product’s performance. It is stable. The solution is easy to use. The application publishing feature is simple. The tool establishes a simple funnel to the server.

The stability could be improved.

I have been using the solution for 1.5 years.

I rate the tool’s stability a 9 out of 10.

Scalability is not an issue.

The initial setup is easy. The deployment took 10 minutes. I can do the deployment myself. The deployment was not very hard because the tool is part of Windows. We need to set up some parameters with the remote server. They are quite simple steps. I received credentials from the server operator and used them as parameters during the setup. We can reach all the physical servers using the tool.

The tool enables me to work without traveling.

We do not have to pay for the product.

I don't know whether setting up a two-factor authentication in the product is possible. It is quite simple to access the remote server if the setup is done properly. Overall, I rate the product a 9 out of 10.