What do you like best about the product?

BeyondTrust is very user-friendly for IT technicians and its users. It allows you to remotely access devices that do not have the BeyondTrust client installed using a website link. You can deploy the client via Windows policy.

What do you dislike about the product?

You can install BeyondTrust jump point on one device multiple times, creating duplicates on your jump point list. Sometimes, the policy deployment doesn't work correctly, requiring manual client installation.

What problems is the product solving and how is that benefiting you?

If the device has the BeyondTrust client installed and is connected online, we are able to remote into it and fix our users' computer issues, even when they are not at their computer. If Jump Point is broken or users don't have the client on their device, we will still be able to reach them with the website link. Then we can get on their device to fix the Jump Point or just to assist them with their issue if we are not allowed to have the Jump Point installed on their device. If a user feels like they don't want you on their device, they can cancel the connection at any time.