My company uses BeyondTrust Remote Support to provide remote support to our customers and clients.
BeyondTrust
BeyondTrust CorporationReviews from AWS customer
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One of the best solution that you can have
What do you like best about the product?
The easy that you can improve your security for all your sessions, and you can do easier your life to connect to all your devices and you can have logs or recordings of your sessions
What do you dislike about the product?
maybe that at the beginning could be difficult to implement if you don't know what your assets are and how are store all your users also it's a little bit expensive
What problems is the product solving and how is that benefiting you?
In our case we solved the issue that we could not monitor all the users that are login, with this solution we can prevent that the user share their credentials and also we can have logs for all session that we do
Great tool to connect remotely to internal customers
What do you like best about the product?
The easilbilty to connect to customers via IP Address, computer name or push via email.
What do you dislike about the product?
I have no dislikes about BeyondTrust RS!!!
What problems is the product solving and how is that benefiting you?
BeyondTrust allows me to easily assist customers by not only seeing their computer access, but also being able to control actions on their machine.
A stable and scalable tool helpful for offering remote support to an organization's customers and clients
What is our primary use case?
What is most valuable?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients. I am not very good with BeyondTrust since my team uses it.
What needs improvement?
The local partners for BeyondTrust Remote Support are not enough in numbers. There are not enough product partners in Turkey, making it difficult for me to get assistance. The aforementioned area can be considered for improvement.
For how long have I used the solution?
I have been using BeyondTrust Remote Support for five years. I am a customer of the product.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
It is a scalable solution since there have been no performance issues.
In my company, more than 50 people use the product.
How are customer service and support?
My company has contacted the solution's technical support. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was easy. One can install it very easily.
The solution is deployed on-premises.
What's my experience with pricing, setup cost, and licensing?
BeyondTrust Remote Support is a very expensive product.
Which other solutions did I evaluate?
My company chose BeyondTrust Remote Support over other products since it possesses session recording capabilities. If our customers wish to have some clips, our company provides videos or screenshots using the tool's recording capabilities.
What other advice do I have?
I can recommend the product, but it is important to note that it is expensive.
Though I am not a very good expert with BeyondTrust Remote Support, I think one can get and use another product very cheaply. If you compare BeyondTrust, to the other products, you can get other products for very cheap rates. BeyondTrust is a really good product overall, but it is expensive for my company.
Overall, I rate the solution a seven out of ten.
Solid Product with Outstanding Support
What do you like best about the product?
We use the cloud based BTRS and being able to support our customer base from anywhere provides exactly what we need.
What do you dislike about the product?
Using the system for over five years has exposed no true weaknesses other than maybe a very large set of options that may not be fully utilized.
What problems is the product solving and how is that benefiting you?
We support a large base of medical imaging systems and this system simplifies connection and file transfers.
Very convenient and fast connections speeds
What do you like best about the product?
Whether I'm providing remote support to a customer of collaborating with a colleague, this product makes it simple to connect to other devices and control them remotely.
What do you dislike about the product?
I was once cut off while in a session but maybe it was my network though it was easy to reconnect.
What problems is the product solving and how is that benefiting you?
Simple to share my screen with remote employees and helps me troubleshoot problems on other devices to keep applications stable and enable employees to work efficiently.
Remote support for the win
What do you like best about the product?
With Bomgar Remote support, you can provide support on Windows, Mac, iOS, Linux, and Android. This tool has been a critical save for more remote employees. The ability to do a remote session with a phone and access the camera to see what the user sees is excellent.
What do you dislike about the product?
The initial buy in and license cost can be steep, however once in the system you appreciate all of the tools. I do wish that the admin config side had more helper tips for use.
What problems is the product solving and how is that benefiting you?
Remote support on managed and non-managed machines without leaving a huge footprint. Having the end user see that the client is removed at the end of the session gives them comfort knowing "big brother" is not watching after getting help.
BeyondTrust Bomgar Tool is one of the best
What do you like best about the product?
It's very easy to use with so many features while controlling a remote PC.
What do you dislike about the product?
While in remote access of the PC, pushing the user for admin elevation is a bit time taking.
What problems is the product solving and how is that benefiting you?
It's solving the problem of taking remote access of the end user's PC without any issues.
Highly flexible and effiecient remote support platform
What do you like best about the product?
Highly customisable remote support tool that works well with multiple platforms (Windows, Mac, iOS and Android). We have enabled SSO so technicians login to the console with their AD credentials. We have also integrated the product with Microsoft Teams. New features are being added all the time.
What do you dislike about the product?
Using SSO to login to the console requires a download to be executed from the browser. Sometimes there are issues with this.
Automatic elevation service was depreciated on Windows
Can only view rather than control an iOS device in a remote session. We can control Android devices though
Automatic elevation service was depreciated on Windows
Can only view rather than control an iOS device in a remote session. We can control Android devices though
What problems is the product solving and how is that benefiting you?
Remote access to all platforms in our environment (Windows, Mac, iOS and Android). Product has been customised to meet our security standards. Product can be integrated with 3rd party products such as Microsoft Teams.
Very helpful for screen sharing and remote desktop
What do you like best about the product?
BeyondTrust is really very helpfull tool for accessing others PC 's remotely.
It can be used when someone is facing issues like networking problems or if someone is facing issue with any software installation.
It can be used when someone is facing issues like networking problems or if someone is facing issue with any software installation.
What do you dislike about the product?
It requires high speed internet thats the downside of beyond trust remote support, also this is not a big issue.
What problems is the product solving and how is that benefiting you?
It helps me to solve technical problems like if some software is not installing properly or if some of my team mates is not able to connect to client desktop.
This tool is really helpful in software industry.
This tool is really helpful in software industry.
One of the best remote support tools available
What do you like best about the product?
This is one of the best remote tools available today. Ability to view all monitors, tries reconnecting when disconnected (like when asked to connect to VPN), both admin and non-admin shortcuts in menu bar, easy to find user's machine with internal list/db.
What do you dislike about the product?
The only thing that I dislike is the cost for the product. Otherwise, it meets or exceeds my expectations.
What problems is the product solving and how is that benefiting you?
Service Desk personnel needs to support remote users and this has solved our needs for a cross-platform and dependable remote support application.
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