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Zuora
What do you like best about the product?
Pretty straight forward application and user interface. Works well with basic setups. For basic subscriptions the system works well.
What do you dislike about the product?
No flexibility for custom schedules. Cannot handle multiple currencies for a single client. Have to create too many work-arounds to get billing completed. Out of the box compadibility with other products is only one way. Need to attach other products to ensure proper functionality. Lack of system controls and history for changes and updates.
What problems is the product solving and how is that benefiting you?
Subscription billing. Simple process and for the most part it does work well with basic subscriptions. It works with majority of our subscriptions however it causes too many issues with the remainig part of our business.
Recommendations to others considering the product:
Make sure to test all scenarios that will be utilized with this Product. Also test instance where you would need to investigate a certain invoice or payment across systems, ie. SalesForce to Zuora or Zuora to the ERP, especially if there is a change from the original quote.
Great for subscription management and billing, less great for CPQ
What do you like best about the product?
Subscription management, billing are working smoothly, bery flexible, easy to use and scalble
What do you dislike about the product?
CPQ is from the billing side and less from the sales side which is why we get negative feedback from the sales people
What problems is the product solving and how is that benefiting you?
Subscriprion management, billing and CPQ
Hard to figure out, but eventually makes sense
What do you like best about the product?
I like that it is extremely customizable. You can create anything you like in terms of billing. It also helps you understand how things work on the backend of billing/invoicing.
What do you dislike about the product?
So many steps to complete anything! It takes so long to generate an invoice or navigate intra accounts.
What problems is the product solving and how is that benefiting you?
Billing and invoicing, reporting on sales and renewals.
Recommendations to others considering the product:
Might be worth it, if you don't mind dedicating a small team to spending their days figuring it out and teaching others.
SaaS Software
What do you like best about the product?
Zuora is one of the easiest billing and AR software's that I have ever used. From an AR perspective, it's simple to navigate around and processing a payment is really simple to do.
What do you dislike about the product?
The A/R reports are in an Excel format and you have to filter the spreadsheet in order to get what you need. Also, you can't backdate an aging report, so it makes it difficult for pulling old reports for auditors. As suggestions, buy the accounting connector. It's worth it.
What problems is the product solving and how is that benefiting you?
Zuora helps keep track of our software subscriptions and assist us with annual renewals.
Recommendations to others considering the product:
Buy the accounting connector
Zuora Review
What do you like best about the product?
Excellent tool for SaaS subscription companies. Very robust subscription object and easily integrates with Salesforce
What do you dislike about the product?
Not good for companies dealing in mulitple currencies
What problems is the product solving and how is that benefiting you?
Moved to subscription based pricing instead of perpetual one time pricing
Recommendations to others considering the product:
Excellent for saas subscription billing. Not so good for one-time perpetual billing and customers dealing in multiple currencies.
Simple system to use, however ....
What do you like best about the product?
Can handle a lot of bill runs (we have a lot of small value customers).
Good at quickly changing prices
Easy for sales team to build quotes
Locks down month end reporting and recognizes revenue automatically.
We have Zuora as our Nth billing systems, so the exposure to it is relatively weak. However, it is built for recurring billing and invoicing, which makes our lives easier by being able to batch the invoices together.
Good at quickly changing prices
Easy for sales team to build quotes
Locks down month end reporting and recognizes revenue automatically.
We have Zuora as our Nth billing systems, so the exposure to it is relatively weak. However, it is built for recurring billing and invoicing, which makes our lives easier by being able to batch the invoices together.
What do you dislike about the product?
The reporting part is both a blessing and a curse. I like the fact that we can drill down on reporting, but I dislike that there are no standard reports.. There are many fields that you can pull into a report but it is almost overwhelming and some fields are redundant. The billing can be frustrating when the system does not align with the revenue schedule.
In addition, it would be nice to be able to bill based on subscriber activity rather than simply flat rates.
also,
In addition, it would be nice to be able to bill based on subscriber activity rather than simply flat rates.
also,
What problems is the product solving and how is that benefiting you?
By implementing Zuora we have minimized many manual processes that our company had been accustomed to. We had used a previous system which was not designed to handle hosting/subscriptions to harbor them. Zuora has allowed us to isolate our subscription business for the better.
Recommendations to others considering the product:
Definitely consider a trial version before you jump in.
Sounded Perfect, till it Wasn't.
What do you like best about the product?
SalesForce Integration, Billing Tools, Reports
What do you dislike about the product?
The lack of support from Zuora in general. Poor job at follow through and after launch bugs.
What problems is the product solving and how is that benefiting you?
Hire in-house staff with Salesforece and business knowledge. At that point, create salesforce as your source for all data, including billing, fulfillment, renewals, ect
Recommendations to others considering the product:
Zuora is all sales and no follow through. They can sell the hell out of this product, but the programming process is a nightmare. Be prepared to get billed tons of hours for incomplete work. As soon as they are done with the billing hours, poof, they are gone! Some insight for anyone who needs a subscription based fulfillment needs....Hire smart people to customize Salesforce and use Salesforce as your main source and data center. Avoid these types of companies because it will just be one headache after another.
Express review
What do you like best about the product?
The ability to add multiple credit cards makes it a ease to store multiple payment options
What do you dislike about the product?
Debits and credit memos are too complicated to complete.
What problems is the product solving and how is that benefiting you?
Invoicing and billing is far simpler as the subscription billing system is fantastic.
Recommendations to others considering the product:
do the jump 100% and ensure you move all billing payments are applied directly within Zuora to ensure there is no back and forth.
Zuora User
What do you like best about the product?
Top to Bottom workflow when preparing orders for fulfillment.
What do you dislike about the product?
Takes a bit of time to learn/perfect. Always a learning lesson when new error messages display.
What problems is the product solving and how is that benefiting you?
Biz Problems;
- Quote to cash process
Benefits
- Ease of use
- Saves time
- Easy to use
- Top to bottom workflow
- Quote to cash process
Benefits
- Ease of use
- Saves time
- Easy to use
- Top to bottom workflow
Zuora Review
What do you like best about the product?
Zuora is a fantastic billing system that easily integrates with Salesforce.com. The overall ease of use, configuration for recurring / one-time billing charges, and easy hook-up into Salesforce.com makes Zuora an easy choice for many companies in the software / SaaS space.
What do you dislike about the product?
The API for Zuora is a bit confusing for the average user / developer, and it takes time to become acclimated to their data model. Also, the pricing for Sandbox environments is somewhat unreasonable, but overall that's about the only downside I can think of for Zuora.
What problems is the product solving and how is that benefiting you?
Zuora helps resolve the typical issues tied to subscription billing. We've experimented with many different pricing models over the years, and generally speaking Zuora has been able to accomodate them all (one time pricing, recurring, billing based on credits, discounting / promotions, etc.). It's greatly expedited the typical process for setting up customer subscriptions.
Recommendations to others considering the product:
I would highly recommend companies looking for a new billing system to give Zuora a shot; they make excellent software and have been a great vendor to work with.
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