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Zuora is a powerful but not always intuitive tool
What do you like best about the product?
I like the ability to do billing, reporting, and payments all within one software and ability to create custom reports on an ad-hoc or recurring basis.
What do you dislike about the product?
Zuora isn't always very intuitive and performing the same task in different ways can result in different/undesired results.
What problems is the product solving and how is that benefiting you?
Have a problem of some business units being housed in in-house systems and others in Zuora. Now trying to bring all our various business units (currently about 8) in one billing system, of which migration is a difficult and tenuous process.
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Zuora Review
What do you like best about the product?
Zuora is great for tracking our subscriptions
What do you dislike about the product?
The inability to change currency on the account when it's been set.
What problems is the product solving and how is that benefiting you?
Billing our subscriptions
Flexible, Powerful and Easy to use
What do you like best about the product?
Very Flexible to configure and get up and running fast. Zuora supports most of the charge and billing models of the subscription industry pretty much out of the box.
What do you dislike about the product?
More consultative approach to educate customers will be much appreciated
What problems is the product solving and how is that benefiting you?
We have created our subscription business model using Zuora.
user friendly, easy to use
What do you like best about the product?
user friendly, easy to navigate, good knowledge center. i was able to learn how to navigate and find some information by learning it myself.
What do you dislike about the product?
can improve on some notification to customers for example will be nice to include the invoice on the notification of unpaid invoices.
What problems is the product solving and how is that benefiting you?
billing automation
First steps towards our subscription league
What do you like best about the product?
Great app support, market place, developer tools, workflows and great simple UI
What do you dislike about the product?
Support, true up and promocode apps are not generic and faulty
What problems is the product solving and how is that benefiting you?
Onboarded multiple type of products with multiple rate plans.
A step towards our subscription business
What do you like best about the product?
Strong developer tools, work flows, market place and customisation
What do you dislike about the product?
debugging and app updates are faulty. have many issues as we increase our subscription revenues.
What problems is the product solving and how is that benefiting you?
offering our cloud products to the customers. payment gatekway integration.
Robust software, new features are super promising!
What do you like best about the product?
The new suite of services (such as workflows and data query) look to be super promising and I hope that they will allow us to streamline our business processes.
What do you dislike about the product?
Some of the basic things we'd like to do aren't built in features yet. Such as placing an exchange rate on an invoice without having to use their one offered solution (very pricey).
What problems is the product solving and how is that benefiting you?
We work in a subscription environment, so Zuora has been key to us allowing our customers to provision and onboard to the platform as quickly as possible, while also allowing for dynamic use charges (by unit, per usage, etc) so that our customers have more flexibility in their choices.
Recommendations to others considering the product:
Join the community and learn from those who have come before you!
Zuora Review
What do you like best about the product?
Easily calculate subscription billing, integrates to ERP
What do you dislike about the product?
Weak SOX controls/reporting. SOC report I s always issued late. Per the community, customer been have asking for I’ve 3 years an audit trail report. Poor customer/community involvement.
What problems is the product solving and how is that benefiting you?
Better billing workflow
A ton of connectors right out of the box
What do you like best about the product?
It’s a great value Zuora has so many partners with pre-built connectors. Through partnerships they increase the value prop of their offering.
What do you dislike about the product?
Lack of clearing and responsiveness from implementation team
What problems is the product solving and how is that benefiting you?
Revenue recognition. Allows us to outsource this operation through a technology tool.
Revpro implementation
What do you like best about the product?
Very knowledgeable consultants and they assisted in solving issues quickly
What do you dislike about the product?
Costs is a major factor and smaller companies may not afford
What problems is the product solving and how is that benefiting you?
Automation
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