The product works as a preventive tool. It checks for signatures as well as behaviors.
Trellix Helix with GenAI
TrellixExternal reviews
External reviews are not included in the AWS star rating for the product.
A scalable and easy-to-implement solution that provides timely alerts on malicious behavior in the server
What is our primary use case?
What is most valuable?
If there is any malicious behavior in the workstation or server, the tool stops or isolates it automatically and generates alerts. It creates reports on the incidents and provides the details to us. The product is very easy to scale and implement.
What needs improvement?
The product must focus on improving the appliances. The console has a lot of bugs, and it creates many issues. It is very tedious to troubleshoot the issues sometimes. The support team does not help. We solve our problems by testing things we find on Google and other forums where people give suggestions about the product. The product has very limited options for creating policies. The product could provide more options for creating policies. The options must be customizable according to the user’s requirements.
For how long have I used the solution?
I have been using the solution for more than two years.
What do I think about the stability of the solution?
I rate the tool’s stability an eight out of ten.
What do I think about the scalability of the solution?
The tool is scalable. We have implemented it across the organization. I would recommend the tool for both small and large companies.
How are customer service and support?
The support team is the worst. The support team must improve its knowledge.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
We used an anti-malware solution before we started using Trellix.
How was the initial setup?
The solution is deployed on the cloud. The initial setup was simple.
What about the implementation team?
The deployment took nearly a month. Trellix’s team helped us deploy the product. They were helpful during the purchasing and implementation process. Four or five people in the organization manage and maintain the solution.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is reasonable. However, we have to have a minimum contract of three years. The licensing model is not so good. Advanced threat intelligence features are very expensive.
What other advice do I have?
We are planning to change the vendor. We have one more year of contract on the product. Companies must use EDR, but they must research before choosing vendors. Overall, I rate the solution an eight out of ten.
Efficiently blocks traffic and browser navigation while offering ease of setup to its users
What is our primary use case?
As a user, I didn't have any concerns about technical aspects where I was working previously. Working together. So, we sell licenses of McAfee. We had a promotional activity in which when you buy a cell phone, you get a McAfee subscription for mobile, and we used to offer a license of McAfee with an internet connection.
How has it helped my organization?
Blocking browser navigation is a feature of the solution with which we have experienced success.
What is most valuable?
The fact that it is easy to manage by consumers, families, small businesses, or parents while blocking traffic is a valuable feature of the solution.
What needs improvement?
For Spanish users, it is necessary to have a knowledge base specifically designed for them, which is currently not available.
Blocking other browsers should be a feature introduced in the solution. At this time, you can control Safari and Microsoft Edge. But I don't know about the other browsers.
For how long have I used the solution?
I have been using McAfee MVISION Endpoint Detection and Response for five years. We use the solution on mobile and in the cloud. Also, my company is a reseller.
What do I think about the stability of the solution?
There are issues with the solution on the other browsers. So, I don't know if any feature is enabled in the solution to resolve the issues.
What do I think about the scalability of the solution?
We have been providing a lot of licenses, and we never had a problem. So, it is a scalable product. For personal use in my family, I may have plans to use it.
How are customer service and support?
I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process was simple.
What was our ROI?
There has been a return on investment since it is a good business. Hence, we embedded the solution in our services. So, I know that this is a good investment.
What other advice do I have?
My company does provide the solution at a good price for our customers. The solution needs to support their Spanish customers. Overall, I rate the solution a nine out of ten.