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Excellent API and Very Organized Approach
What do you like best about the product?
The Redox team has a formulaic, step-by-step approach to integration projects, including how to involve the client site as well as the vendor. Their API and developer tools are very clean and easy to use.
What do you dislike about the product?
One downside is that you need a 3rd party at all, but that is the reality of the HIT market that Redox was created to fix.
Another problem is that Redox doesn't necessarily support the full range of APIs that vendors provide. For example, SMART-on-FHIR was not supported at the time we were working with them.
Another problem is that Redox doesn't necessarily support the full range of APIs that vendors provide. For example, SMART-on-FHIR was not supported at the time we were working with them.
What problems is the product solving and how is that benefiting you?
We are using Redox to integrate with some EHR/LIS vendors with whom we haven't previously built our own point-to-point interfaces.
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Redox has taken so much of the headache of integrating with EMR's from us.
What do you like best about the product?
I like that Redox works with us as a partner to meet the needs for our clients EMR integration with our software. Andy is great to work with.
What do you dislike about the product?
Destination and Source are both relative terms depending on which side of the fence you are looking at it from which can be confusing.
What problems is the product solving and how is that benefiting you?
We work with redox for integrating our software with multiple EMR's. Redox allows us to put much of our development bandwidth on our app instead of dealing with complexity of integrations.
Used Redox to integrate Webapp with multiple EHRs.
What do you like best about the product?
The upside to redox is they hanle all the nuances of the HL7 configuration that vary from Healthsystem to Healthsystem. The normalize the data into a clean JSON format.
What do you dislike about the product?
I wish there was a way to perform even deeper (embedded webapp) integrations through them.
What problems is the product solving and how is that benefiting you?
We didn't have the knowledge and resources to build HL7 interfaces to multiple healthsystems. Redox let us build one interface and connect to many different EHRs
Recommendations to others considering the product:
If you need to do HL7 integrations to multiple EHRs, Redox is the way to go!
Great customer service.
What do you like best about the product?
Its very easy to get help. I had a question about single sign on, so I just went to their slack, and asked an engineer in the #sso channel. He got back to me quickly, and it was a huge help.
What do you dislike about the product?
In the staging environment timed out messages do not resent automatically and you need to create a ticket, compared to production where they are automatically resent. It would be nice for staging to share that behavior.
What problems is the product solving and how is that benefiting you?
Integrating with EHRs. They make the process much easier.
Recommendations to others considering the product:
Join their slack workspace.
Only started but seems ok
What do you like best about the product?
Well documented API and well defined integration process. Good service and clear process and meetings.
What do you dislike about the product?
A bit slow process and problems in getting attention and resources from the EMR vendors. Need more help to accelarate this process of getting attention from the EMR companies.
What problems is the product solving and how is that benefiting you?
Interacting with primary care clinics EMR. Creating a decision support system for provides.
Recommendations to others considering the product:
Well documented
Great start
What do you like best about the product?
The API approach and their data models makes it super simple to get going, not having to deal with transformations it also really nice
What do you dislike about the product?
Technology could use some significant improvements, primarily end user facing portal. Could have some more configuration options around defining endpoints, ie endpoint path per data model, backups, options to self manage
What problems is the product solving and how is that benefiting you?
Redox has made interfacing simple
Helpful Partner
What do you like best about the product?
Redox is helpful throughout the process of discovery, integration, and support.
What do you dislike about the product?
Redox has been fluid with their pricing models. We have been quoted various pricing tables that seem to change frequently with time and based on who presented them to us.
What problems is the product solving and how is that benefiting you?
We are solving the problem of inefficiencies in hospital workflows. Redox has been instrumental in helping us navigate everything related to the integration with a health system's EMR.
Recommendations to others considering the product:
Redox is a trusted partner and provides sound guidance and expertise. Very helpful and easy to work with on integration projects.
Great for beginners integrating with other systems
What do you like best about the product?
Any question I ask to redox they know or will research the answer for. I appreciate how supported I am and how much more confident I am in my organization's integration strategy
What do you dislike about the product?
We have an integration that doesn't see a lot of traffic on staging. Whenever the customer tries to test on it after a while, the messages always timeout. The only way to resolve it has been to have redox resend the messages. It'd be great to have that automatically resend (like in Prod) so we don't have to keep on writing support tickets in and resolved it hours after the planned testing session
What problems is the product solving and how is that benefiting you?
Redox connects to customers to make the process of intaking or sending out customer data a lot easier.
Recommendations to others considering the product:
Understand your value prop for integrations, so you don't get turned around too much. Consult with Redox frequently when making decisions, so you don't miss considerations or leave them in the dark.
Great idea, poor execution and customer support
What do you like best about the product?
- Solves a very real problem
- Flexible integration scope
- Cheaper than alternatives
- Ability to integrate independent of the connection type SMTP, FHIR, HL7, and APIs
- Some of the CS staff is super knowledgable and helpful
- Flexible integration scope
- Cheaper than alternatives
- Ability to integrate independent of the connection type SMTP, FHIR, HL7, and APIs
- Some of the CS staff is super knowledgable and helpful
What do you dislike about the product?
- Poor customer support (both from the CS and eng teams)
- Very slow timelines
- Lots of mistakes and back and forth even for very simple changes
- Consistently integrations are block on Redox in terms of speed and availability
- Very slow timelines
- Lots of mistakes and back and forth even for very simple changes
- Consistently integrations are block on Redox in terms of speed and availability
What problems is the product solving and how is that benefiting you?
We have been trying to avoid having to do custom integrations. However, we've realized very few benefits because of the poor support and have decided to build the next integration ourselves.
Recommendations to others considering the product:
Be ready to harass the Redox team to get anything done.
Solid tool
What do you like best about the product?
We can interoperate with multiple clients without a custom integration into each instance of Epic
What do you dislike about the product?
The data model can be overly verbose and the documentation was a little unclear that we could do GET and POST requests to the same endpoint.
What problems is the product solving and how is that benefiting you?
We are trying to integrate our API with multiple healthcare systems. Redox makes that simple.
Recommendations to others considering the product:
There may be a slight learning curve to getting redox up and running, but it will pay dividends when you can easily integrate with multiple EHR's and healthcare systems in weeks instead of months.
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