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Extremely Powerful and Targeted Approach
What do you like best about the product?
The way it has several ways to communicate and also ways to engage users
What do you dislike about the product?
Takes time to understand the tool, a little complicated.
What problems is the product solving and how is that benefiting you?
I am solving the biggest problem of reaching the target users. It has helped me to have more focused approach in engaging users with the tools that it has inbuilt.
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Using the tool for the past 2 years
What do you like best about the product?
Ease of setting up push campaigns and flexibility in running queries. With the flows feature, I'm able to build on the entire user journey and make necessary corrections in campaigns whenever necessary.
What do you dislike about the product?
Complexity in creating segments in in-apps & SMS. Visualizations in funnels can be done better. Issues/Queries needs to be handled in a more systematic manner with more transparency and updates on the issue raised. It would be great if Moengage could share an ETA for resolving issues.
What problems is the product solving and how is that benefiting you?
- Improve app engagement and increase conversion
- Increase App Retention
With flows feature, I'm able to create different journeys for different user behaviours thereby having a more personalized engagement experience for the user.
- Increase App Retention
With flows feature, I'm able to create different journeys for different user behaviours thereby having a more personalized engagement experience for the user.
Amazing platform for the engagement !
What do you like best about the product?
The best part of the platform is the ease to use the platform, as we can keeping going deeper into the platform, but it keeps adding the intelligence itself in the platform.
What do you dislike about the product?
Nothing much, but advertisement should also be added on MoEngage, i.e. it can become one of the additional source for the advertisement.
What problems is the product solving and how is that benefiting you?
We rely on MoEngage for complete client engagement & behavior tracking.
Great Tool to engage with customers and new features every few weeks to improve the performance.
What do you like best about the product?
The customer service provided by Moengage
What do you dislike about the product?
Few basic and helpful features still to be added
What problems is the product solving and how is that benefiting you?
The reach to the customers in terms of Delivery Rate is the first benefit of the tool.
Apart from that, to be able to connect to the customers via multiple channels within the same tool and understand their journey has been helpful to plan campaigns and improve performance.
The new analytics features added in Moengage is further helping us plan campaigns in a cohorts of customers. This had to be done manually before and it was almost impossible to plan automated activities. This feature especially benefits us.
Apart from that, to be able to connect to the customers via multiple channels within the same tool and understand their journey has been helpful to plan campaigns and improve performance.
The new analytics features added in Moengage is further helping us plan campaigns in a cohorts of customers. This had to be done manually before and it was almost impossible to plan automated activities. This feature especially benefits us.
Recommendations to others considering the product:
Moengage is a great tool in terms of ease of usage. It definitely helps with the company growth by adding a lot of value to events like, customer onboarding, customer retention. Smart triggers to the users at the right time, using the right channel has helped us improve the retention rate for our app and we look forward to more features getting added making our life easier. It is one of the best tools out in the market for customer engagement platform.
Perfect Tool For All APP Engagement Needs!
What do you like best about the product?
MoEngage platform is an all-inclusive App Engagement tool. We have been using it for over 2 years now.
The platform has advanced options for customer journeys on the app, in addition to General Push, In-App Notifications, it has Smart Triggers, Flows, Real-Time Triggers, all you would need to engage your customers on your app. From Acquisition to On-boarding, from Engagement to Retention, they have tools for each step of a customer lifecycle on any app. The platform is multi communication mode capable, where notifications, emails & SMS can be sent to the subscriber from a single integrated platform.
MoEngage is progressive, they keep adding new features & enhancing the current features to be in line with the current industry trends.
Recently, the platform introduced analytics & predictive segments. These advanced data analytics tools help in quick campaign performance analysis. The predictive segment functionality is a great introduction through which we can create proactive retention campaigns basis predictions.
Also, MoEngage has a great customer success team, the team engages on a regular basis with platform updates & campaigns performance reviews. Team also guides on how to make better use of the platform & what are the best practices in the Industry.
In all MoEnagage is a great tool for all your CRM needs, it's a complete solution for communication & analytics.
The platform has advanced options for customer journeys on the app, in addition to General Push, In-App Notifications, it has Smart Triggers, Flows, Real-Time Triggers, all you would need to engage your customers on your app. From Acquisition to On-boarding, from Engagement to Retention, they have tools for each step of a customer lifecycle on any app. The platform is multi communication mode capable, where notifications, emails & SMS can be sent to the subscriber from a single integrated platform.
MoEngage is progressive, they keep adding new features & enhancing the current features to be in line with the current industry trends.
Recently, the platform introduced analytics & predictive segments. These advanced data analytics tools help in quick campaign performance analysis. The predictive segment functionality is a great introduction through which we can create proactive retention campaigns basis predictions.
Also, MoEngage has a great customer success team, the team engages on a regular basis with platform updates & campaigns performance reviews. Team also guides on how to make better use of the platform & what are the best practices in the Industry.
In all MoEnagage is a great tool for all your CRM needs, it's a complete solution for communication & analytics.
What do you dislike about the product?
However, the platform has really come a long way with lot of great helpful features getting added every quarter, there are few things which can be added like options to bold the text, change colour, highlight text, carousel based notifications, video notifications, etc.
The team has shown us the roadmap & a lot of these missing features are going to be launched in the next couple of months.
Rest all looks great.
The team has shown us the roadmap & a lot of these missing features are going to be launched in the next couple of months.
Rest all looks great.
What problems is the product solving and how is that benefiting you?
We are using MoEngage for Engagement of customers on our OTT app. We use the same for subscriber onboarding, engagement & retention on the app.
The tool have helped us to engage subscribers on our app, we have seen 4 fold jump in our usage numbers.
The tool have helped us to engage subscribers on our app, we have seen 4 fold jump in our usage numbers.
UX design is very intuitive and features are easy to find and work through!
What do you like best about the product?
Simple navigation, fast output of requests and a lot of support articles to dive into all the features that are available.
What do you dislike about the product?
There is no mobile view of the site, this could help very much if I as a user can enter a mobile friendly and responsive site while working.
What problems is the product solving and how is that benefiting you?
Enabling push notifications and other kind of direct marketing tools that my company did not use before. Moengage provided automatic solutions to target segments on a more personal level.
Best marketing & Retention tool for segmented customers!
What do you like best about the product?
The ease of segmentation & campaign designing. Mostly we use it for marketing automation & design flow campaigns that help us achieve more command on the email, SMS & app notifications targeted to the users.
What do you dislike about the product?
Limitations in extracting historical data. Moengage can be used to access historical data for past 3 months only & query cannot be used to understand the data which is older than 3 months. However, you can always dave the data on your personal device by downloading & exporting data.
What problems is the product solving and how is that benefiting you?
We are targeting users based on their interest & through channel which could result in the most likelihood of conversion. Moengage lets us define trigger-based communications that would allow us to followup with our customers & help in reaching out to them more effectively.
The most comprehensive marketing solution
What do you like best about the product?
-Campaign options
-Analytics
-Ease of usage
-Analytics
-Ease of usage
What do you dislike about the product?
Not much to dislike. However, there is scope for some more customizations in terms of push and email templates.
What problems is the product solving and how is that benefiting you?
Moengage is a one stop solution for all our marketing automation needs. It offers multiple options of campaigns to choose from, beautiful templates, drag & drop editors which are so easy to use and accurate analytics.
Recommendations to others considering the product:
Highly recommended marketing automation software. Easy, accurate and flexible tool.
Omnichannel marketing orchestration simplified
What do you like best about the product?
It stitches together all channels seamlessly and complements them with features like dynamic product messaging, advanced analytics, intelligent delay optimization and push amplification, which help us serve the right message to the right people at the right time, at scale.
What do you dislike about the product?
Speed of execution on custom requirements sometimes
What problems is the product solving and how is that benefiting you?
Moengage has played a pivotal role in creating a single user view across channels and helped us realize our communication strategy
Recommendations to others considering the product:
Get push amplification+ enhanced for major OEMs in the market for increased push notification delivery.
One of the best & powerful multi channel marketing tools
What do you like best about the product?
Moenage has so many amazing features. We like the " flow" feature so much. Our industry conversion time lag is very long, the typical one is about 6 months. With "flows feature", we create several flows with dozens of campaigns block with different trigger conditions to map customer journey to keep them active with different channels - sms, email, push, facebook retargeting ads. Also, we can use endless A/B/C test and personalization attributes in the flow which is so powerful.
Plus, Moenage has a very responsible and professional customer success team. I will show my appreciation to my account manager -Harikishore again. Harikishore, my friend, you really help me a lot and also I learned so many new campaign ideas from you.
Plus, Moenage has a very responsible and professional customer success team. I will show my appreciation to my account manager -Harikishore again. Harikishore, my friend, you really help me a lot and also I learned so many new campaign ideas from you.
What do you dislike about the product?
The loading speed can be improved but it is not a big problem
What problems is the product solving and how is that benefiting you?
We tried to find a Complete CRM and Multiple channel marketing automation solutions. Moenage solved all the problems we have.
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