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Great support team
What do you like best about the product?
Easy to use and very good support from moengage team.
What do you dislike about the product?
Some feature need improvement for a better experience
What problems is the product solving and how is that benefiting you?
Understanding user behavior
Moengage Para nosotros una innovacion en Marketing!!
What do you like best about the product?
In our company we are guided a lot by user behavior and thanks to Moengage we were offered an analytical view of the campaign giving us a follow-up that the products we offer are well received, we have advanced in the market and this software also gives us a great customization with a series of tools suitable for our campaigns.
What do you dislike about the product?
Our team detected that in some functions, especially when loading campaigns, the system turns out to be slow and also has the inability to be compatible with mobile devices, which is also a problem with our clients since they allow themselves to be guided for the somewhat high cost and these cons make you doubt.
What problems is the product solving and how is that benefiting you?
Our company wanted to include the relationship of incorporation, customer participation in a single application and thanks to Moengage we achieved it since its granular segmentation allows marketing channels to be open and fully exploited demonstrated in that through a Push notifications also improving our interface system.
Recommendations to others considering the product:
We as a company are satisfied with the functions and everything that Moengage has provided us, which through its unique messaging service allowed us to locate potential clients and, with time and experience, turn them into fixed clients for the company. The most striking thing about Moengage is its incredible personalized segmentation process that results in the correct automation of marketing.
The tools are complete and attractive, being so simple until no external help is necessary to use the software, I recommend it.
The tools are complete and attractive, being so simple until no external help is necessary to use the software, I recommend it.
Better Customer Engagement with MoEngage
What do you like best about the product?
Be able to create communications (PN/EMAIL/SMS/IN-APP) easier and not wasting any development. Because of this, we can do experience by changing content and other aspects to maximize the engagement.
What do you dislike about the product?
Sometimes It's hard if we have issues. Need to communicate it first and waiting to check on both side and resulting on longer time to solve the problem.
What problems is the product solving and how is that benefiting you?
Recently we have an issue where our customer aren't get to know what step that they will need to do. By utilizing MoEngage communication feature, we can drive our customer to the next step and the conversion rate was greatly increased.
One stop soln. for Customer Engagement.
What do you like best about the product?
There is no doubt about the product functionality or its capability, the platform delivers on what MoEngage team claims. No doubt on this at all.
The support (CSM) is top notch, I can relay on the CSM if I / my team run into some difficulties.
The team has been very supportive and they do take feedback positively regarding the product, they also try to understand a lot of special use cases, and usually the team as a solution in place, if not they would let you know, if they would build a solution for the use case or not.
I would endorse MoEngage as a Customer Engagement platform to any B2C organisation.
The support (CSM) is top notch, I can relay on the CSM if I / my team run into some difficulties.
The team has been very supportive and they do take feedback positively regarding the product, they also try to understand a lot of special use cases, and usually the team as a solution in place, if not they would let you know, if they would build a solution for the use case or not.
I would endorse MoEngage as a Customer Engagement platform to any B2C organisation.
What do you dislike about the product?
There is nothing to dislike about the MoEngage as a product or support. However, there is a lot of room for improvement for the product to improvise and add a lot of value.
What problems is the product solving and how is that benefiting you?
MoEngage has helped us in achieving our customer engagement on Mobile Apps.
Use cases :
Mobile Push
Email Campaign`s
In App Messaging
SMS
Use cases :
Mobile Push
Email Campaign`s
In App Messaging
SMS
Recommendations to others considering the product:
Do go ahead with MoEngage for their product but their greatest strength is in the support. The support team (CSM) will go above and beyond to sort out any problems that one would face.
Delightful CRM experience by utilising Moengage
What do you like best about the product?
Analytic tools across platforms and atttributes.
What do you dislike about the product?
Lack of campaign variations for on site messaging as well as pre-made template for FLOW journey.
What problems is the product solving and how is that benefiting you?
Retargeting lost leads by identifying drop off funnel within the user journey. Moengage allow me to A/B testing the most ideal approach to retarget and segment each respective target audience
Recommendations to others considering the product:
All in one SaaS service with a rockstar account management support. Great website analytics with detailed attributions analysis.
Great mobile engagement platform with premium support
What do you like best about the product?
Platform's robustness and amount of features. MoEngage allows us to leverage our mobile strategy by having tons of behavioural data and analysis. It also has a very complete communication suite. We're currently using it only for our apps but we have already seen major results. I do need to point out the quality of support. When we were looking for a platform like this, we read dozens of reviews and ratings about customer support. MoEngage outperformed top platforms in this sense. We decided to go with it because we knew that having a good onboarding and support along the way was critical for success. We have a dedicated customer success manager that has been helping us on a weekly basis from the beggining.
What do you dislike about the product?
Nothing in particular. The onboarding process was fabulous, and the support staff as well. The only thing I'd point out, if I had to pick one negative thing, would be that billing is only in dollars or euros, which for South American company is not perfect. Still, this is standard on the market and was not a surprise.
What problems is the product solving and how is that benefiting you?
We're mostly trying to improve engagement and retention on our mobile platform. For this to be accomplished, we need deep insights from data and a powerful communication channel. This has been possible with MoEngage. From day one we saw clear ways to make our app communication better and started collecting positive results (better conversion rates and retention) just a few months later.
Recommendations to others considering the product:
Of course, compare it to other platforms to see what best meets your requirements. But I'd give it a try since it's one of the most complete mobile engagement platforms available on the market,
It's Great to track user behaviour and easy to do marketing campaign
What do you like best about the product?
- insightful
- easy to use
- helpful
- easy to integrate
- there is customer success manager will help you
- easy to use
- helpful
- easy to integrate
- there is customer success manager will help you
What do you dislike about the product?
- So many step to get some data
- If so many data the loading will heavy
- If so many data the loading will heavy
What problems is the product solving and how is that benefiting you?
- do marketing campaign
- user behaviour tracking
- user behaviour tracking
Recommendations to others considering the product:
Great tracking tools and easy to use for marketing campaign
Always fast response for any urgent request occurred or even for just an unimportant question.
What do you like best about the product?
In terms of the dashboard feature, With the goals setting feature, we can trace for all the response campaign and see how the campaign goes. It's really important as we use the result to evaluate the campaign.
In Terms of the services, I got so much help from the assigned person in charge for our company. Lot's of questions, technical requests but Tala has been so great to assist and solve some issues arise.
In Terms of the services, I got so much help from the assigned person in charge for our company. Lot's of questions, technical requests but Tala has been so great to assist and solve some issues arise.
What do you dislike about the product?
I haven't experienced bad service from MoEngage so far.
What problems is the product solving and how is that benefiting you?
As I''m using MoEngage as one of CRM Tools, specifically we use Smart Trigger to distribute Push Notification to targeted member.
So, Targeted member with the right tools, helps me a lot to increase active member and seeing their movement after receiving specific promo or communication.
So, Targeted member with the right tools, helps me a lot to increase active member and seeing their movement after receiving specific promo or communication.
Recommendations to others considering the product:
I would recommend to others considering MoEngage if they are not yet seriously developing their business or mobile apps. When you choose MoEngage as Intelligence Customer Engagement, means that you are ready enough to treat your customer better and make them more engage to your business.
Quite good tool for analytics, segmentation and reaching audience
What do you like best about the product?
Several ways of communicating with audience including email, push notifications, pop ups
Can calculate the size of segments quite easily
Flows help to automate onboarding
Can calculate the size of segments quite easily
Flows help to automate onboarding
What do you dislike about the product?
Some features are more useful for ecommerce companies than fintech, for example the RFM feature
Sometimes segment counts aren't complete or accurate
Sometimes new features are promised but we don't really get to use them until much later on.
Sometimes segment counts aren't complete or accurate
Sometimes new features are promised but we don't really get to use them until much later on.
What problems is the product solving and how is that benefiting you?
Personalizing customer communications to different segments
Flows make communications automated, especially for certain parts of our funnel that need onboarding through different forms. Flows can combine email and push notifications
Flows make communications automated, especially for certain parts of our funnel that need onboarding through different forms. Flows can combine email and push notifications
It has all feature you need to achieve better engagement with your customer,
What do you like best about the product?
We can customize dashboard to match our needs. Moengage is easy to use and create campaigns. The features are really good and easy to learn. It makes things easy to target an audience and we don't have to create same and same campaigns, with little modification, from the start. Friendly Interface and easy to use. Convenient in targeting the audience. Easy to create custom segmentation. We can add our user attribute so it will make us easier to identified our user and also easier for us to create a targeted segmented campaign. Conversion is tracked very detailed and we can use it directly for our reporting to stakeholder.
What do you dislike about the product?
Sometime there is slight delay in the when tracked an event, but it manageable. There is also some delay when upload a custom segment, duplicate a campaign. But overall it is worth with the wait.
What problems is the product solving and how is that benefiting you?
Moengage help me to analyze my customer behavior, to see if our UX is already effective and pleasing our user. Also it helps us to personalize engagement to our user. In terms of segmentation it very help us to create various segmentation so we can aim diferent segment and able to customized our campaign to match with the segment and it help us in the personalized the message sent to user.
We can also knew what is effective user path, is the path wedesigned is give pleasure to user? or is it not?
We can also knew what is effective user path, is the path wedesigned is give pleasure to user? or is it not?
Recommendations to others considering the product:
The product they offered is good, and their success team give us full support not only in implementation phase but also follow up with our progress, give us campaign suggestion etc.
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