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Moengage enable us to do in app engagement and in app analytics in one platform
What do you like best about the product?
Integration between analytics and engagement feature
What do you dislike about the product?
sometimes the query for the analytics and user segmentation took to long.
What problems is the product solving and how is that benefiting you?
We are able to see when the users drop off, and can engage them.
So we can drive more activation or re-activation behaviors for the users
So we can drive more activation or re-activation behaviors for the users
Recommendations to others considering the product:
just explain to MoEngage team what are your concerns and goals, then they can help you with the use case of how moengage will help you in reaching your goals
it is easy to implement and the support team was quick at responding any issue
What do you like best about the product?
as a developer it is quite easy to implement
What do you dislike about the product?
the docs for each release wasn't quite well written
What problems is the product solving and how is that benefiting you?
we didn't need to handle notification coming from moengage, it can take care of itself
Recommendations to others considering the product:
easy installation and quite powerful dashboard
MoEngage is our strong partner for growth
What do you like best about the product?
MoEngage is a powerful tool to manage your company's growth by understanding more about your customer journey and how they interacted with our app. It has a very user-friendly dashboard; where you can see all the key metrics, your topline, as well as all the current & scheduled campaigns. MoEngage also has predictive segments (RFM), where you can see the current users' behavior within the app and engage with those users. This powerful tool provides additional information on our user's segments; who are our loyal users and how many are about to churn.
What do you dislike about the product?
Onboarding MoEngage for the first time was a bit of a challenging times especially for us who have never used this tool previously. This can be improved by providing all the needed information prior to integration ahead of time, as this integration involves not only Marketing but also other respective teams (Product, Growth, Tech).
What problems is the product solving and how is that benefiting you?
Campaigns attribution and user segmentation
Recommendations to others considering the product:
If you are looking for a tool to help you manage & run multiple campaigns for multiple platforms, MoEngage is your answer. It has all the features you need to run Push Notifications, Emails, In-App, even SMS/WhatsApp! Make sure to prepare everything prior to integration to onboard MoEngage. Once you're well adapted to this platform, running segmented campaigns are easy. You can even create multiple campaigns for multiple platforms at the same time. Modifying campaigns are also easy; just duplicate, edit, adjust, and publish it. The dashboard and analytics are very user-friendly, with easy to digest analytics.
Awesome Tool with the best account managers
What do you like best about the product?
Easy to use dashboards to deploy the campaigns and fetch the reports which makes it user friendly.
The dedicated account managers are more like an internal team members than just another account manager.
The assistance and response is too good from the MoEngage team
The dedicated account managers are more like an internal team members than just another account manager.
The assistance and response is too good from the MoEngage team
What do you dislike about the product?
There are certain glitches at times but that's there in every platform. The good thing is they take feedback and improve with the same energy. And their upgrades make sure that they disappear
What problems is the product solving and how is that benefiting you?
Persona marketing.
Personalized targeted communications to users basis their buyer journey
We have got incremental revenues from this channel by deploying push notifications, trigger emails, browser notifications, SMS blasts, etc.
Personalized targeted communications to users basis their buyer journey
We have got incremental revenues from this channel by deploying push notifications, trigger emails, browser notifications, SMS blasts, etc.
It was a seamless experience with the team
What do you like best about the product?
Coordination and helping nature. If things are on priority, they do understand the urgency.
What do you dislike about the product?
I suggest that if anything has been accidentally added in the user attributes, the platform should have the capability to remove those by some checks.
What problems is the product solving and how is that benefiting you?
We are trying to use one single platform to leverage out the functionalities provided at the best. Example a large user base can be target using this single platform.
Recommendations to others considering the product:
It's a good platform to send out communications/nudges to the large user base.
Best tool for communicating with your clients
What do you like best about the product?
I love the fact that I have the ease of access to all possible communications that I can conduct with the users of my platform. Also, the interface at Moengage is quite user friendly, most of it is self-explanatory.
What do you dislike about the product?
Data uploads and archives could be more organized
What problems is the product solving and how is that benefiting you?
I have the benefit of targeting different set of audience at different point of actions, Morever the ease of communicating via different kinds of campaigns makes it altogether more dynamic
Recommendations to others considering the product:
If you want a reliable platform to stay connected to your user base, look no further.
Amazing Support Team
What do you like best about the product?
The tech support to answer any and every question at anytime.
What do you dislike about the product?
Takes some time to understand and use the platform well
What problems is the product solving and how is that benefiting you?
Marketing automation. easy campaign set up and push
Detailed reports and nice templates.
What do you like best about the product?
The reporting and templating tools are very well designed and easy to use. It has the ability to send our campaigns to multiple platforms at the same time. API integration is not a problem. It is highly customizable in many ways. The interface is simple and intuitive and has a very clean design. Setup with email is quick and seamless.
What do you dislike about the product?
The templates are not fully customizable and they do not have as many as we would like, becoming a bit uncomfortable when working, it is a minor problem but it would be nice to have more variety. However, we have no other complaints regarding this software.
What problems is the product solving and how is that benefiting you?
The use of MoEngage streamlines the activities that we develop every day because we save a lot of time thanks to its analysis and sales management. The push notification service helps us to prioritize the problems that arise on a daily basis, it is really effective for our work team. Thanks to this tool, we have managed to increase customer acquisition and improve the quality of our advertising campaigns.
Recommendations to others considering the product:
MoEngage has changed our lives and has taken our company to a higher level in which our customers and employees are happy with the effective development of all our services. This tool is responsible for enhancing and making it much easier to attract prospects to future clients. The customer service they offer is good, they listen to us and solve our problems. The price is totally fair for the service they offer, we cannot do less than recommend them.
Notification Delivery % and conversion goals
What do you like best about the product?
The enhanced delivery % helped us to reach to the wider audience and helped us with the increased nudge also features for reaching out to lower end mobile phones and redmi mobiles helped us to grow our video view conversions
What do you dislike about the product?
While adding multiple and and or i can just choose end all of AND operation or all of OR operations cant use it all in case while creating a segment
Notification clicked event should have hour based attribute so that we can target the users through that as well
Notification clicked event should have hour based attribute so that we can target the users through that as well
What problems is the product solving and how is that benefiting you?
Wider reach and grow our video views as a KPI for us and target users in a segmented manner is the main goal
Recommendations to others considering the product:
Good for segmentation and creating periodic campaigns also allows features which are flow based and requires a trigger based nudge - Lacks the ability to create automated programs whose event doesn't exist (internal data based program)
Marketing By app !!
What do you like best about the product?
It is incredible to think about carrying out digital marketing through an application over the phone, I am very happy with MoEngage it has allowed us to show our campaigns and advertisements Through opinions, forms, campaigns that are carried out through networks from the use of your application It has been a great key point to show advertisements through emails but sent and carried out through an app, its system and configuration are pleasant.
What do you dislike about the product?
I have no problem regarding the system, however I think I could improve some features in order to expand the service, we understand that MoEngage is a telephone marketing system, that is, most of the campaigns are handled by the app, however if it is extended a little more software or web can get to use much more continuous.
What problems is the product solving and how is that benefiting you?
It solves the main marketing problem and we can do it from the same device, so for me it seems incredible how an app works and make a marketing process quickly and efficiently, we have no problem using a mobile system seems much more to me. I practice and carry out a marketing process can be simple. I like the system and I find it effective.
Recommendations to others considering the product:
I definitely recommend the system, it has worked, we have seen results, the tool and features are complete, if compared to web systems, it can be said that it reaches a more practical level, our main objective was to carry out marketing and that app allows it to perform and fulfill this function.
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