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External reviews

498 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Arpit G.

Perfect Tool For All APP Engagement Needs!

  • May 29, 2020
  • Review provided by G2

What do you like best about the product?
MoEngage platform is an all-inclusive App Engagement tool. We have been using it for over 2 years now.

The platform has advanced options for customer journeys on the app, in addition to General Push, In-App Notifications, it has Smart Triggers, Flows, Real-Time Triggers, all you would need to engage your customers on your app. From Acquisition to On-boarding, from Engagement to Retention, they have tools for each step of a customer lifecycle on any app. The platform is multi communication mode capable, where notifications, emails & SMS can be sent to the subscriber from a single integrated platform.

MoEngage is progressive, they keep adding new features & enhancing the current features to be in line with the current industry trends.

Recently, the platform introduced analytics & predictive segments. These advanced data analytics tools help in quick campaign performance analysis. The predictive segment functionality is a great introduction through which we can create proactive retention campaigns basis predictions.

Also, MoEngage has a great customer success team, the team engages on a regular basis with platform updates & campaigns performance reviews. Team also guides on how to make better use of the platform & what are the best practices in the Industry.

In all MoEnagage is a great tool for all your CRM needs, it's a complete solution for communication & analytics.
What do you dislike about the product?
However, the platform has really come a long way with lot of great helpful features getting added every quarter, there are few things which can be added like options to bold the text, change colour, highlight text, carousel based notifications, video notifications, etc.

The team has shown us the roadmap & a lot of these missing features are going to be launched in the next couple of months.

Rest all looks great.
What problems is the product solving and how is that benefiting you?
We are using MoEngage for Engagement of customers on our OTT app. We use the same for subscriber onboarding, engagement & retention on the app.

The tool have helped us to engage subscribers on our app, we have seen 4 fold jump in our usage numbers.


    Telecommunications

UX design is very intuitive and features are easy to find and work through!

  • May 29, 2020
  • Review verified by G2

What do you like best about the product?
Simple navigation, fast output of requests and a lot of support articles to dive into all the features that are available.
What do you dislike about the product?
There is no mobile view of the site, this could help very much if I as a user can enter a mobile friendly and responsive site while working.
What problems is the product solving and how is that benefiting you?
Enabling push notifications and other kind of direct marketing tools that my company did not use before. Moengage provided automatic solutions to target segments on a more personal level.


    Falgun B.

Best marketing & Retention tool for segmented customers!

  • May 29, 2020
  • Review verified by G2

What do you like best about the product?
The ease of segmentation & campaign designing. Mostly we use it for marketing automation & design flow campaigns that help us achieve more command on the email, SMS & app notifications targeted to the users.
What do you dislike about the product?
Limitations in extracting historical data. Moengage can be used to access historical data for past 3 months only & query cannot be used to understand the data which is older than 3 months. However, you can always dave the data on your personal device by downloading & exporting data.
What problems is the product solving and how is that benefiting you?
We are targeting users based on their interest & through channel which could result in the most likelihood of conversion. Moengage lets us define trigger-based communications that would allow us to followup with our customers & help in reaching out to them more effectively.


    Preksha V.

The most comprehensive marketing solution

  • May 28, 2020
  • Review verified by G2

What do you like best about the product?
-Campaign options
-Analytics
-Ease of usage
What do you dislike about the product?
Not much to dislike. However, there is scope for some more customizations in terms of push and email templates.
What problems is the product solving and how is that benefiting you?
Moengage is a one stop solution for all our marketing automation needs. It offers multiple options of campaigns to choose from, beautiful templates, drag & drop editors which are so easy to use and accurate analytics.
Recommendations to others considering the product:
Highly recommended marketing automation software. Easy, accurate and flexible tool.


    Adhyyan M.

Omnichannel marketing orchestration simplified

  • May 27, 2020
  • Review provided by G2

What do you like best about the product?
It stitches together all channels seamlessly and complements them with features like dynamic product messaging, advanced analytics, intelligent delay optimization and push amplification, which help us serve the right message to the right people at the right time, at scale.
What do you dislike about the product?
Speed of execution on custom requirements sometimes
What problems is the product solving and how is that benefiting you?
Moengage has played a pivotal role in creating a single user view across channels and helped us realize our communication strategy
Recommendations to others considering the product:
Get push amplification+ enhanced for major OEMs in the market for increased push notification delivery.


    James C.

One of the best & powerful multi channel marketing tools

  • May 19, 2020
  • Review verified by G2

What do you like best about the product?
Moenage has so many amazing features. We like the " flow" feature so much. Our industry conversion time lag is very long, the typical one is about 6 months. With "flows feature", we create several flows with dozens of campaigns block with different trigger conditions to map customer journey to keep them active with different channels - sms, email, push, facebook retargeting ads. Also, we can use endless A/B/C test and personalization attributes in the flow which is so powerful.

Plus, Moenage has a very responsible and professional customer success team. I will show my appreciation to my account manager -Harikishore again. Harikishore, my friend, you really help me a lot and also I learned so many new campaign ideas from you.
What do you dislike about the product?
The loading speed can be improved but it is not a big problem
What problems is the product solving and how is that benefiting you?
We tried to find a Complete CRM and Multiple channel marketing automation solutions. Moenage solved all the problems we have.


    Harish k.

Great platform for user engagement & retention

  • May 14, 2020
  • Review verified by G2

What do you like best about the product?
I would like to say wow for the mo-engage platform. The product feature and channels mo-engage offer are best in the market. mo-engage covers almost every engagement & retention channel. It helps OnlineTyari in a big way... Keep rocking
What do you dislike about the product?
I would like to see more improvement in ease of usage of the platform and speed.,, that can be improved...
What problems is the product solving and how is that benefiting you?
user engagement, On-boarding, and retention
Recommendations to others considering the product:
Best esp for engagement and retention


    Retail

Lebih mudah dan cepat mendapatkan informasi

  • May 12, 2020
  • Review provided by G2

What do you like best about the product?
automation system and segmentation users
What do you dislike about the product?
kurang user friendly saat menggunakan pertama kali
What problems is the product solving and how is that benefiting you?
dapat mempercepat proses marketing promo secara efektif dan efisien


    Real Estate

Simple, segmentasinya akurat,

  • May 11, 2020
  • Review provided by G2

What do you like best about the product?
push notif karena langsung ke gadget user
What do you dislike about the product?
ga ada. karna ga tiap hari juga buka moengange
What problems is the product solving and how is that benefiting you?
kmaren masalah email blast tapi tim moengange perbaikinnya cepet.


    Financial Services

Moengage has terrific people working for them superb Product too

  • May 04, 2020
  • Review provided by G2

What do you like best about the product?
Its a must have for B2C companies, Customer engagement is a must in todays digital world and Moengage provide all what is required.
The Interface is really neat and clean.
The ease of creating flows.
The ease of creating communication using existing templates.
What do you dislike about the product?
Dint find anything which is there to dislike.
What problems is the product solving and how is that benefiting you?
Customer Engagement using a Single platform- where you can send SMS, WhatsApp, Emails, Push Notification, Web Push and that too