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MoEngage - Intelligent Customer Engagement Platform

MoEngage | 1

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    Information Technology and Services

Good to help jumpstart but unable to scale and grow along (especially on more complex issues)

  • May 28, 2019
  • Review provided by G2

What do you like best about the product?
MoEngage provides a good start for standard use cases but when trying to go deeper to integrate more complex use cases, MoEngage tends to stutter and fail to deliver the use cases. The response rate of the service is also relatively slow in comparison to others. They tend to provide slow responses and only manage to get things up and running based after of near the agreed timeline (tend to be over most of the time).
What do you dislike about the product?
MoEngage is not good enough in catering complex use cases as the company grows from basic usages to more customized ones. The customization is not even at the level of total customization. Considering the investment and implication of integrating it within the app, I think this is one of the biggest blocking of all.
What problems is the product solving and how is that benefiting you?
basic automation and solving common use cases is quick with MoEngage but need to be wary on the scale and specific use cases that can be solved using MoEngage. Looking back, MoEngage is growing together with the company but they couldn't catch up when we manage to grew faster than MoEngage.
Recommendations to others considering the product:
If you are looking to solve basic needs quick and fast, MoEngage would be the right solution but if you require something more, MoEngage might not be the best option for your problem

    Internet

Moengage review

  • July 31, 2018
  • Review verified by G2

What do you like best about the product?
very mature tool easy to use and integrate.
What do you dislike about the product?
Need to include some features in tools like appboy
What problems is the product solving and how is that benefiting you?
One source for customer engagement
Recommendations to others considering the product:
Perfect tool for customer engagement using all possible channels

    Amey S.

All in one user engagement tool!

  • May 21, 2018
  • Review verified by G2

What do you like best about the product?
It has almost everything that is required for user engagement. From notifications to e mailers, SMS to smart triggers it's got everything. Additionally, the ease of using (Planning + Execution) is way better.
What do you dislike about the product?
Takes lot of time to load in Google Chrome. Nothing else so far.
What problems is the product solving and how is that benefiting you?
Anything and everything that is related to user engagement. Our business basically aims at entertaining the masses on regular basis. Moengage plays a very important role in doing so. So far I have used push notification, emailers, in-app nativ's and flow.
Recommendations to others considering the product:
Now reach millions in just few clicks. Moengage is here.

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