BugSnag for AWS
SmartBear SoftwareReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
31 reviews
from
External reviews are not included in the AWS star rating for the product.
Easy Bug Monitoring & Integration
What do you like best about the product?
Its simple to integrate with PHP and I really like the ability to push extra user data to each error report to help us figure out why certain user types are having issues. Also extremely affordable which made it an easy ask to management. I also really like being able to create custom filters to search that extra data being pushed to the error. That way you can search by user email, user group, pricing, etc.
What do you dislike about the product?
UI could use work and the email notification system could be improved to provide more detail. It seems on/off as to whether or not you get email notifications and if the bug is truly new.
What problems is the product solving and how is that benefiting you?
We are using it to monitor all our PHP applications and provide us with bug reports real-time. We use them to debug complex user-specific bugs and push extra data with the errors to give greater insight. Their integration with PHP is great with composer and is very flexible. We are able to push additional details like user information, server data, etc to help us debug and the out of the box data that is logged is great too. It has been very helpful in fixing issues so far, we have it on about 6 projects to date in production.
Recommendations to others considering the product:
Definitely worth the affordable price. It has really been helpful debugging production issues that only affect certain types of users that are hard to replicate in our own QA testing.
Great tool for bug tracking
What do you like best about the product?
It's easy to setup with our laravel installation, and it's simple to find each error and drill down into the details to find what we need to fix the issues
What do you dislike about the product?
It's difficult to dislike a tool like bugsnag, but we could probably benefit from some advanced reporting.
What problems is the product solving and how is that benefiting you?
It's much easier to find and crush bugs, and mark them as fixed.
Great filtering and notifications
What do you like best about the product?
Great filtering of bugs and notification of new errors. Bugsnag makes it easy to categorise errors and integrates with issue tracking and team messaging seamlessly.
What do you dislike about the product?
It's not always obvious what filters are applied which has caused us to miss things occasionally
What problems is the product solving and how is that benefiting you?
Software monitoring and quality assurance. Automatic logging of errors into bug tracking
Pretty Good Product for Capturing & Monitoring Exceptions
What do you like best about the product?
It was pretty easy to integrate once you get the configuration correct. And the web site for monitoring/reviewing exceptions is fantastic.
What do you dislike about the product?
Getting the configuration correct in some cases was not easy. The documentation on their website can use definite improvement in this area.
What problems is the product solving and how is that benefiting you?
This helped us monitor our production site so that, as exceptions occurred, we knew about them without waiting for (or hoping for) bug reports. By including this monitoring in testing environments, we were able to fix a number of issues that we would not have known about otherwise.
In short, this tool helped us provide a better product to our users.
In short, this tool helped us provide a better product to our users.
Recommendations to others considering the product:
The account changes made recently are helpful; makes the product a bit cheaper and easier to use with a team.
And, plan to get everyone on the team access. Many of the tools work best when everyone is able to see the information captured.
And, plan to get everyone on the team access. Many of the tools work best when everyone is able to see the information captured.
Solid entry as a bug review and collation service, with extras
What do you like best about the product?
Bugsnag is very simple to set up and maintain; it has powerful search capabilities and workflow mechanisms, with lots of additions information required. It stores everything you could need to know about the bugs that it tracks and comes with an API and the abilities to export data for use on dashboards etc.
What do you dislike about the product?
The API can be a little cumbersome and the documentation isn't awesome at times. Many of the features that are on use on the site don't appear to be documented, and we had to watch the network requests to work out how to use them.
What problems is the product solving and how is that benefiting you?
It's a simple central repository for all of our bugs, which makes it easy to track and get more information about any problem that the app is having, and make sure we are not double handling our fixes.
Recommendations to others considering the product:
This is becoming a very crowded field and there are many competitors in this space; bugsnag is a solid entry and is very reliable.
OK but needs some work for Golang
What do you like best about the product?
In Go it's really easy to integrate BugSnag with the logrus library. We can then hook up Bugsnag to Pagerduty to notify our on call if there is a sudden spike in errors.
What do you dislike about the product?
The information Bugsnag captures in Go isn't that useful. Stack traces can be misleading. I'd like to track multiple levels of log in Bugsnag but not necessarily report them all through to Pagerduty (i.e. I'd like to also capture warnings but not have them ping the on call). It's very much an all or nothing tool that can only be configured at a coarse level.
Additionally the options for when it should notify aren't that useful. The option for exponential backoff on the notifications seem to be "for all time" whereas it would be more useful if it reset after a short period. If the errors settled down and we didn't see any for a week, I want a single new instance of the same error to notify me again.
Additionally the options for when it should notify aren't that useful. The option for exponential backoff on the notifications seem to be "for all time" whereas it would be more useful if it reset after a short period. If the errors settled down and we didn't see any for a week, I want a single new instance of the same error to notify me again.
What problems is the product solving and how is that benefiting you?
We're really just using it for notification of errors. Further debugging hasn't really been that useful through Bugsnag.
Recommendations to others considering the product:
I know there are alternatives but I haven't tried any up to now. Support across the board for Golang is still generally not great but as it improves it'll be worth keeping an eye on other solutions.
Developer
What do you like best about the product?
The ease of use, and the ability to be able to prioritize.
What do you dislike about the product?
When you reset all the bugs in order to see what is actually coming through, the old urls throw 500s.
What problems is the product solving and how is that benefiting you?
User-facing bugs are fixed a lot quicker since we are able to see them. Also, we are able to prioritize when we see everything that is coming in.
Useful tool for reporting production exceptions to the team
What do you like best about the product?
Bugsnag is a simple tool that does one thing well, namely capture all the of the information around exceptions in a production Ruby on Rails app. For each exception, it captures
* request that caused it
* rails stack trace
* session information, devices, browser info.
* frequency of exception
It also notices when you deploy, so that you can ignore older bugsnags after a deploy, and allows for custom fields to be reported in the bugsnag, which we use to correlate the bugsnag to particular customers.
* request that caused it
* rails stack trace
* session information, devices, browser info.
* frequency of exception
It also notices when you deploy, so that you can ignore older bugsnags after a deploy, and allows for custom fields to be reported in the bugsnag, which we use to correlate the bugsnag to particular customers.
What do you dislike about the product?
Again - not much to dislike. Bugsnag is a simple tool that does one thing well.
There is a workflow aspect to the product that we've pretty much ignored. Instead, we fix bugsnags as they occur, so that features around managing hundreds of them aren't interesting to us.
There is a workflow aspect to the product that we've pretty much ignored. Instead, we fix bugsnags as they occur, so that features around managing hundreds of them aren't interesting to us.
What problems is the product solving and how is that benefiting you?
* proactive notification of system problems, so that we can fix them before our customers notice.
* collecting debugging information in production so that we can reproduce the problems back on our development environment
* collecting debugging information in production so that we can reproduce the problems back on our development environment
Recommendations to others considering the product:
It does what it does, doesn't cost too much, no problems. There might be other services that do this, but this one has been reliable, so we've not looked around. In 4 years or more of using it, we haven't had to contact support even once.
BugSnag filled the needs for our frontend subproduct
What do you like best about the product?
I, as a developer mainly doing frontend, enjoyed the simplicity of adding tracking to our Angular app (we did it slightly differently from how it was suggested, though, we decorated the log provider to send any error level message as an error). The integrations (with Slack) are nice.
What do you dislike about the product?
Some issues that are probably on our side – we keep seeing local errors there (but not always), probably a bug in our check which environment it is, but TBH, it doesn't really bother that much because we can sort by Production or Live.
What problems is the product solving and how is that benefiting you?
BugSnag allowed us to easily understand if a release is faulty as we saw spikes of certain errors. This allowed us to react faster to failing and improve our users' experience.
BugSnag at a startup
What do you like best about the product?
Production error monitoring, automated ticket creation, understanding the impact of the bug
What do you dislike about the product?
The new UI, error grouping algorithm is not very accurate, especially for JavaScript.
What problems is the product solving and how is that benefiting you?
How do bugs impact our customers, faster detection, faster fixing.
Recommendations to others considering the product:
We partly switched from BugSnag to Rollbar. Loving it.
showing 21 - 30