Dovetail
DovetailReviews from AWS customer
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Well designed product that serves real needs
What do you like best about the product?
- Functionalities:
Transcribe and highlight interviews to share with all stakeholders easily
- Good customer support
- Good-ish AI implementattion that addresses real problems
Transcribe and highlight interviews to share with all stakeholders easily
- Good customer support
- Good-ish AI implementattion that addresses real problems
What do you dislike about the product?
Core features like workspace tags or fields are locked by expensive enterprise plan that a company like ours can't afford.
Interface could be a bit clunky from time to time
Some inputs could be better automated with integreations (eg Hubspot, Featurebase...)
Interface could be a bit clunky from time to time
Some inputs could be better automated with integreations (eg Hubspot, Featurebase...)
What problems is the product solving and how is that benefiting you?
- Knowledge sharing with team members and leadership
- Analyzing insights efficiently
- Analyzing insights efficiently
Incredibly useful
What do you like best about the product?
Ive been using Dovetail for user research for 3 years now, it is definitely one of the top SaaS companies for User research. The new AI features are not perfect but incredibly useful. the ability to transcribe right in the product and have a summary created within minutes is amazing. I absolutely love the short clips that are created from all the tags, a perfect small video to present to product teams about a specific feature easily created for you.
What do you dislike about the product?
I wish it was easier to manage tags in a big team. it is hard to scale the usage of the product and we have had more success in using it within a smaller sized team.
What problems is the product solving and how is that benefiting you?
somewhere to store and digest user research
Easy to use and a massive timesaver
What do you like best about the product?
I like the ease of use, especially for transcription and then analysis. It's great.
What do you dislike about the product?
I had some challenges exporting reports for sharing with others.
What problems is the product solving and how is that benefiting you?
It's helping me to collect and analyse user research and show the results easily and effectively.
Dovetail is the research repository that keeps our team organized
What do you like best about the product?
Dovetail understands the role it needs to play, and does it well
What do you dislike about the product?
Dovetail is pricier compared to other products, and have removed a key feature away from the Team plan.
What problems is the product solving and how is that benefiting you?
Dovetail allows us to record and store any customer interview or usability test, so that it can be reviewed later. Across many customer interviews, we are able to tag notes that are automatically transcribed, so that we can review for patterns and insights to improve our software product. Dovetail allows us to have a system, visibility & process and standards for these interviews, instead of independent software, and hand written documents on a shared drive.
Better than similar premium tools for automatic transcription
What do you like best about the product?
Dovetail is the best platform for transcribing audio files. I used it to transcribe five audio files totaling 450 minutes while evaluating audio and Zoom videos for my bachelor’s thesis. The audios were in German. In my search for the fastest and most helpful transcription tool, I tried multiple paid platforms. However, I found that Dovetail, which is free, offered much better quality and was easier to work with than any of the premium tools. I transcribed and revised all my transcriptions using Dovetail.
Not only was its automatic transcription superior to others, but it was also the best tool to work with due to its simple and comfortable design. I am more than thankful! I love this tool and will recommend it to everyone.
Not only was its automatic transcription superior to others, but it was also the best tool to work with due to its simple and comfortable design. I am more than thankful! I love this tool and will recommend it to everyone.
What do you dislike about the product?
Of course, it would be great if the tool didn’t need any revision of the transcription. However, even I found it hard to understand some speakers, so it’s probably unrealistic to expect a tool to transcribe with 100% accuracy. So I found nothing to dislike about Dovetail. It’s a tool you can count on.
What problems is the product solving and how is that benefiting you?
It helped me to transcribe audio files.
Easy to interpret CX insights
What do you like best about the product?
It is great to use the platform for any CX insights. You do not need to analyze each data to see what the customer is telling us, dovetail is already providing that information for you.
What do you dislike about the product?
When it comes to customer insights, it will be great to get more specific insights instead of a vague or general insights. It is helpful to determine exactly what the customer needs.
What problems is the product solving and how is that benefiting you?
It analyzes the data and telling us what the customer sentiments are
Streamlined Research and Collaboration in One Platform
What do you like best about the product?
Dovetail makes managing user research incredibly efficient. The platform allows for seamless collaboration across teams, offering a centralized hub for qualitative data. I love how easy it is to tag, categorize, and visualize insights, which helps us quickly spot trends and make data-driven decisions. The user-friendly interface and flexible integrations also save time, making research more actionable and accessible across the organization.
What do you dislike about the product?
While Dovetail is excellent for research analysis, there’s a bit of a learning curve
What problems is the product solving and how is that benefiting you?
Dovetail helps us solve the challenge of organizing and centralizing user research data in a way that’s easy to access and analyze
More time to use my research than just analysing it!!!
What do you like best about the product?
Dovetail feels like my research superpower. I easily raved about Dovetail pre-magic AI features because it was still so easy and powerful for helping me take my interviews through documentation and analysing for key insights + sharing and empowering my team with that information. And now, with new magic (AI) capabilities and where I think they are going next with the product, I am not only raving, but I am full fan-girl!!! It's hard to summarise in a few sentences! Now I can import an interview recording, click a few buttons and have summaries, highlights (using my custom tags) and shareable insights. What took me days now takes me minutes and I have more time to focus on using my research than analysing it. Getting started is also a piece of cake because they have templates you can use straight out the box and I use the google integration to quickly pull in my interviews after a google meet recording. I use Dovetail daily and it's become a staple resource from our Founders to our software engineers.
What do you dislike about the product?
Sometimes the transcribing works really well and other times it's a bit off and combines phrases from multiple speakers together in a single block. It's never been a deal breaker though because the rest of the product is so good.
What problems is the product solving and how is that benefiting you?
Dovetail helps me quickly document, analyse, synthesise and share customer research. With Dovetail, we have a esy to manage research repository that is a core and central resource for our entire business. With Dovetail, my whole business is leading with customer insight and making decisions based on research.
A 3D way to collect, organize, and analyze your customer research!
What do you like best about the product?
I don't even know where to start — there's so much to love. But the biggest a-ha moment for me was that with each project, I don't have to have my "system" or SOP all figured out at the beginning.
Here's what I mean by that:
As the project evolves and patterns start to emerge, you can make Dovetail morph to your needs!
In contrast to spreadsheets — which are so tedious to manipulate after the fact — Dovetail lets you adjust your entire framework as you go along.
This is AWESOME.
Why?
Because with every research project, you simply can't predict the patterns you're going to see. Duh! And Dovetail helps you adapt and tweak things along the way (e.g., merging tags and tag categories, adding new cateogores, moving tags between categores, you name it).
It allows my process to be both organic and extremely organized.
The second thing I love about Dovetail is that it's not limited to just video content. So you can really pool all kinds of channels, sources, mediums, files into your project and tag things the same way across the board.
The third, and arguably, the best thing about Dovetail is you have countless ways of "viewing" your research. The ability to see things as a board, a canvas, or a table is awesome. The flexibility allows you to view your research in the most meaningful way at that point in time. And that's always going to be different for each project or phase of the project!
Here's what I mean by that:
As the project evolves and patterns start to emerge, you can make Dovetail morph to your needs!
In contrast to spreadsheets — which are so tedious to manipulate after the fact — Dovetail lets you adjust your entire framework as you go along.
This is AWESOME.
Why?
Because with every research project, you simply can't predict the patterns you're going to see. Duh! And Dovetail helps you adapt and tweak things along the way (e.g., merging tags and tag categories, adding new cateogores, moving tags between categores, you name it).
It allows my process to be both organic and extremely organized.
The second thing I love about Dovetail is that it's not limited to just video content. So you can really pool all kinds of channels, sources, mediums, files into your project and tag things the same way across the board.
The third, and arguably, the best thing about Dovetail is you have countless ways of "viewing" your research. The ability to see things as a board, a canvas, or a table is awesome. The flexibility allows you to view your research in the most meaningful way at that point in time. And that's always going to be different for each project or phase of the project!
What do you dislike about the product?
Right now the only place I'd love to see some improvement is in the AI capabilities.
There are some "Magic" features, as Dovetail calls them, but the outputs are usable maybe 50% of the time. I would love to see more of a ChatGPT-style capability where I could ask AI to give me richer, more accurate, more comprehensive outputs based on content I ask it to include.
There are some "Magic" features, as Dovetail calls them, but the outputs are usable maybe 50% of the time. I would love to see more of a ChatGPT-style capability where I could ask AI to give me richer, more accurate, more comprehensive outputs based on content I ask it to include.
What problems is the product solving and how is that benefiting you?
When it comes to qualitative customer research, if you're using spreadsheets, even the most methodical research can feel messy and tedious. Dovetail makes it fun, intuitive, and meaningful. It makes interacting with the research less daunting and more energizing.
Research used to feel like it had a dead end — in the sense that I had to organize it from the get-go with a specific deliverable in mind. Going back to that research later, to look for a different set of insights, meant reorganizing the whole thing, because it was so 2D!
But with Dovetail, I can come back to the same data from multiple angles. Basically, it allows me to easily repurpose and reuse existing research because it gives me so many ways of looking at it.
Research used to feel like it had a dead end — in the sense that I had to organize it from the get-go with a specific deliverable in mind. Going back to that research later, to look for a different set of insights, meant reorganizing the whole thing, because it was so 2D!
But with Dovetail, I can come back to the same data from multiple angles. Basically, it allows me to easily repurpose and reuse existing research because it gives me so many ways of looking at it.
Great for Organizing Research
What do you like best about the product?
Dovetail makes it super easy to organize and tag all my research data. I love how I can quickly search for themes and track insights across different projects—it saves so much time! Plus, it’s great for teamwork since everyone can jump in and add their own findings, making collaboration a breeze.
What do you dislike about the product?
I wish it integrated better with tools like Slack or Trello. Also, the analytics are useful but could use more options for customization to really dig into the data.
What problems is the product solving and how is that benefiting you?
Dovetail helps me keep all my research in one place, spot patterns quickly, and makes it easy for my team to collaborate and share insights.
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