Dovetail
DovetailReviews from AWS customer
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Better than similar premium tools for automatic transcription
What do you like best about the product?
Dovetail is the best platform for transcribing audio files. I used it to transcribe five audio files totaling 450 minutes while evaluating audio and Zoom videos for my bachelor’s thesis. The audios were in German. In my search for the fastest and most helpful transcription tool, I tried multiple paid platforms. However, I found that Dovetail, which is free, offered much better quality and was easier to work with than any of the premium tools. I transcribed and revised all my transcriptions using Dovetail.
Not only was its automatic transcription superior to others, but it was also the best tool to work with due to its simple and comfortable design. I am more than thankful! I love this tool and will recommend it to everyone.
Not only was its automatic transcription superior to others, but it was also the best tool to work with due to its simple and comfortable design. I am more than thankful! I love this tool and will recommend it to everyone.
What do you dislike about the product?
Of course, it would be great if the tool didn’t need any revision of the transcription. However, even I found it hard to understand some speakers, so it’s probably unrealistic to expect a tool to transcribe with 100% accuracy. So I found nothing to dislike about Dovetail. It’s a tool you can count on.
What problems is the product solving and how is that benefiting you?
It helped me to transcribe audio files.
Easy to interpret CX insights
What do you like best about the product?
It is great to use the platform for any CX insights. You do not need to analyze each data to see what the customer is telling us, dovetail is already providing that information for you.
What do you dislike about the product?
When it comes to customer insights, it will be great to get more specific insights instead of a vague or general insights. It is helpful to determine exactly what the customer needs.
What problems is the product solving and how is that benefiting you?
It analyzes the data and telling us what the customer sentiments are
Streamlined Research and Collaboration in One Platform
What do you like best about the product?
Dovetail makes managing user research incredibly efficient. The platform allows for seamless collaboration across teams, offering a centralized hub for qualitative data. I love how easy it is to tag, categorize, and visualize insights, which helps us quickly spot trends and make data-driven decisions. The user-friendly interface and flexible integrations also save time, making research more actionable and accessible across the organization.
What do you dislike about the product?
While Dovetail is excellent for research analysis, there’s a bit of a learning curve
What problems is the product solving and how is that benefiting you?
Dovetail helps us solve the challenge of organizing and centralizing user research data in a way that’s easy to access and analyze
More time to use my research than just analysing it!!!
What do you like best about the product?
Dovetail feels like my research superpower. I easily raved about Dovetail pre-magic AI features because it was still so easy and powerful for helping me take my interviews through documentation and analysing for key insights + sharing and empowering my team with that information. And now, with new magic (AI) capabilities and where I think they are going next with the product, I am not only raving, but I am full fan-girl!!! It's hard to summarise in a few sentences! Now I can import an interview recording, click a few buttons and have summaries, highlights (using my custom tags) and shareable insights. What took me days now takes me minutes and I have more time to focus on using my research than analysing it. Getting started is also a piece of cake because they have templates you can use straight out the box and I use the google integration to quickly pull in my interviews after a google meet recording. I use Dovetail daily and it's become a staple resource from our Founders to our software engineers.
What do you dislike about the product?
Sometimes the transcribing works really well and other times it's a bit off and combines phrases from multiple speakers together in a single block. It's never been a deal breaker though because the rest of the product is so good.
What problems is the product solving and how is that benefiting you?
Dovetail helps me quickly document, analyse, synthesise and share customer research. With Dovetail, we have a esy to manage research repository that is a core and central resource for our entire business. With Dovetail, my whole business is leading with customer insight and making decisions based on research.
A 3D way to collect, organize, and analyze your customer research!
What do you like best about the product?
I don't even know where to start — there's so much to love. But the biggest a-ha moment for me was that with each project, I don't have to have my "system" or SOP all figured out at the beginning.
Here's what I mean by that:
As the project evolves and patterns start to emerge, you can make Dovetail morph to your needs!
In contrast to spreadsheets — which are so tedious to manipulate after the fact — Dovetail lets you adjust your entire framework as you go along.
This is AWESOME.
Why?
Because with every research project, you simply can't predict the patterns you're going to see. Duh! And Dovetail helps you adapt and tweak things along the way (e.g., merging tags and tag categories, adding new cateogores, moving tags between categores, you name it).
It allows my process to be both organic and extremely organized.
The second thing I love about Dovetail is that it's not limited to just video content. So you can really pool all kinds of channels, sources, mediums, files into your project and tag things the same way across the board.
The third, and arguably, the best thing about Dovetail is you have countless ways of "viewing" your research. The ability to see things as a board, a canvas, or a table is awesome. The flexibility allows you to view your research in the most meaningful way at that point in time. And that's always going to be different for each project or phase of the project!
Here's what I mean by that:
As the project evolves and patterns start to emerge, you can make Dovetail morph to your needs!
In contrast to spreadsheets — which are so tedious to manipulate after the fact — Dovetail lets you adjust your entire framework as you go along.
This is AWESOME.
Why?
Because with every research project, you simply can't predict the patterns you're going to see. Duh! And Dovetail helps you adapt and tweak things along the way (e.g., merging tags and tag categories, adding new cateogores, moving tags between categores, you name it).
It allows my process to be both organic and extremely organized.
The second thing I love about Dovetail is that it's not limited to just video content. So you can really pool all kinds of channels, sources, mediums, files into your project and tag things the same way across the board.
The third, and arguably, the best thing about Dovetail is you have countless ways of "viewing" your research. The ability to see things as a board, a canvas, or a table is awesome. The flexibility allows you to view your research in the most meaningful way at that point in time. And that's always going to be different for each project or phase of the project!
What do you dislike about the product?
Right now the only place I'd love to see some improvement is in the AI capabilities.
There are some "Magic" features, as Dovetail calls them, but the outputs are usable maybe 50% of the time. I would love to see more of a ChatGPT-style capability where I could ask AI to give me richer, more accurate, more comprehensive outputs based on content I ask it to include.
There are some "Magic" features, as Dovetail calls them, but the outputs are usable maybe 50% of the time. I would love to see more of a ChatGPT-style capability where I could ask AI to give me richer, more accurate, more comprehensive outputs based on content I ask it to include.
What problems is the product solving and how is that benefiting you?
When it comes to qualitative customer research, if you're using spreadsheets, even the most methodical research can feel messy and tedious. Dovetail makes it fun, intuitive, and meaningful. It makes interacting with the research less daunting and more energizing.
Research used to feel like it had a dead end — in the sense that I had to organize it from the get-go with a specific deliverable in mind. Going back to that research later, to look for a different set of insights, meant reorganizing the whole thing, because it was so 2D!
But with Dovetail, I can come back to the same data from multiple angles. Basically, it allows me to easily repurpose and reuse existing research because it gives me so many ways of looking at it.
Research used to feel like it had a dead end — in the sense that I had to organize it from the get-go with a specific deliverable in mind. Going back to that research later, to look for a different set of insights, meant reorganizing the whole thing, because it was so 2D!
But with Dovetail, I can come back to the same data from multiple angles. Basically, it allows me to easily repurpose and reuse existing research because it gives me so many ways of looking at it.
Great for Organizing Research
What do you like best about the product?
Dovetail makes it super easy to organize and tag all my research data. I love how I can quickly search for themes and track insights across different projects—it saves so much time! Plus, it’s great for teamwork since everyone can jump in and add their own findings, making collaboration a breeze.
What do you dislike about the product?
I wish it integrated better with tools like Slack or Trello. Also, the analytics are useful but could use more options for customization to really dig into the data.
What problems is the product solving and how is that benefiting you?
Dovetail helps me keep all my research in one place, spot patterns quickly, and makes it easy for my team to collaborate and share insights.
The most comprehensive solution for qualitative user interview data
What do you like best about the product?
Easy to use. Powerful tagging. AI features are actually useful.
What do you dislike about the product?
Tagging across projects requires an enterprise account
What problems is the product solving and how is that benefiting you?
We had thousands of hours of recorded video in Zoom and it was virtually useless. Now we use that data and share it among team members and with our future selves, because inevitably priority changes and you need to shelf initiatives and come back.
Dovetail is a game changer for field research!
What do you like best about the product?
Dovetail saves me a TON of time & energy daily, by offering AI/NLP powered transcriptions of all my research interviews. It allows our enterprise organization to maintain a "central brain" for research data - democratizing information and making insights accessible across a global organization. It's incredibly easy to get started - and free for securely publishing + collaborating on feedback, internally. Their customer support is prompt and effective. And it seamlessly integrates with services we use like Google for effective collaboration.
What do you dislike about the product?
One challenge we've experienced is that the AI/NLP can be "too good" - and the automation of ML generated summarization can lead to laziness on the part of interviewers, when it comes to tagging content. You've got to stay on top of your users to prevent "garbage in, garbage out"!
What problems is the product solving and how is that benefiting you?
Dovetail is enabling me to conduct research - online via Zoom and Google Meet, or using a GoPro in the field – hands free. It's the ultimate note-taking co-pilot, allowing em to focus on engaging with my subjects rather that trying to constantly hand write-or-type notes.
Essential for research
What do you like best about the product?
Dovetail allows my team and I to quickly and accurately identify insights - it's reduced our synthesis time by days to hours. It is incredibly intuitive and the support team is phenomenal!
What do you dislike about the product?
I'm excited for the new features coming out in October!
What problems is the product solving and how is that benefiting you?
Dovetail significantly reduces my teams turn around times from research to actionable insights. It also helps us break down silos internally and democratize our data.
Great way to collect, monitor, and categorize insights from user research
What do you like best about the product?
- Easy to upload, transcribe, and tag content
- Auto transcribes calls you upload which is a huge plus
- The AI feature pulls insights from your recordings
- Your able to jump to points in the call from the transcript or tags
- The insights board feature is super useful
- Great collaboration features
- Able to collect recordings from various projects and syntesize findings for other stakeholders
- Our PMs and UX designers are able to track customer feedback on new features and current features and build a robust collection of pain points, use cases, feature requests, and other feedback.
- Auto transcribes calls you upload which is a huge plus
- The AI feature pulls insights from your recordings
- Your able to jump to points in the call from the transcript or tags
- The insights board feature is super useful
- Great collaboration features
- Able to collect recordings from various projects and syntesize findings for other stakeholders
- Our PMs and UX designers are able to track customer feedback on new features and current features and build a robust collection of pain points, use cases, feature requests, and other feedback.
What do you dislike about the product?
- Some workflows feel a bit clunky at times and I wish there could be less clicks do to certain things
- I wish there were more visualization types to build reports
- I would like more filter options
- I wish there were more visualization types to build reports
- I would like more filter options
What problems is the product solving and how is that benefiting you?
Categorizing, tagging, and generating insights from user research interviews.
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