Dovetail
DovetailReviews from AWS customer
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The most comprehensive solution for qualitative user interview data
What do you like best about the product?
Easy to use. Powerful tagging. AI features are actually useful.
What do you dislike about the product?
Tagging across projects requires an enterprise account
What problems is the product solving and how is that benefiting you?
We had thousands of hours of recorded video in Zoom and it was virtually useless. Now we use that data and share it among team members and with our future selves, because inevitably priority changes and you need to shelf initiatives and come back.
Dovetail is a game changer for field research!
What do you like best about the product?
Dovetail saves me a TON of time & energy daily, by offering AI/NLP powered transcriptions of all my research interviews. It allows our enterprise organization to maintain a "central brain" for research data - democratizing information and making insights accessible across a global organization. It's incredibly easy to get started - and free for securely publishing + collaborating on feedback, internally. Their customer support is prompt and effective. And it seamlessly integrates with services we use like Google for effective collaboration.
What do you dislike about the product?
One challenge we've experienced is that the AI/NLP can be "too good" - and the automation of ML generated summarization can lead to laziness on the part of interviewers, when it comes to tagging content. You've got to stay on top of your users to prevent "garbage in, garbage out"!
What problems is the product solving and how is that benefiting you?
Dovetail is enabling me to conduct research - online via Zoom and Google Meet, or using a GoPro in the field – hands free. It's the ultimate note-taking co-pilot, allowing em to focus on engaging with my subjects rather that trying to constantly hand write-or-type notes.
Essential for research
What do you like best about the product?
Dovetail allows my team and I to quickly and accurately identify insights - it's reduced our synthesis time by days to hours. It is incredibly intuitive and the support team is phenomenal!
What do you dislike about the product?
I'm excited for the new features coming out in October!
What problems is the product solving and how is that benefiting you?
Dovetail significantly reduces my teams turn around times from research to actionable insights. It also helps us break down silos internally and democratize our data.
Great way to collect, monitor, and categorize insights from user research
What do you like best about the product?
- Easy to upload, transcribe, and tag content
- Auto transcribes calls you upload which is a huge plus
- The AI feature pulls insights from your recordings
- Your able to jump to points in the call from the transcript or tags
- The insights board feature is super useful
- Great collaboration features
- Able to collect recordings from various projects and syntesize findings for other stakeholders
- Our PMs and UX designers are able to track customer feedback on new features and current features and build a robust collection of pain points, use cases, feature requests, and other feedback.
- Auto transcribes calls you upload which is a huge plus
- The AI feature pulls insights from your recordings
- Your able to jump to points in the call from the transcript or tags
- The insights board feature is super useful
- Great collaboration features
- Able to collect recordings from various projects and syntesize findings for other stakeholders
- Our PMs and UX designers are able to track customer feedback on new features and current features and build a robust collection of pain points, use cases, feature requests, and other feedback.
What do you dislike about the product?
- Some workflows feel a bit clunky at times and I wish there could be less clicks do to certain things
- I wish there were more visualization types to build reports
- I would like more filter options
- I wish there were more visualization types to build reports
- I would like more filter options
What problems is the product solving and how is that benefiting you?
Categorizing, tagging, and generating insights from user research interviews.
Best tool for turning user feedback into insights
What do you like best about the product?
Dovetail has made it very easy for my team to collect user feedback in one place, process it meaningfully and provide actionable insights for the rest of the product development process. I love the automatic transcript (which is very accurate) and the ability to tag highlights easily in it. But the best part is that these tags can be easily compiled into reels that can be used as evidence or summary of our findings.
Their customer support has also been very responsive and helpful in explaining new faetures.
Their customer support has also been very responsive and helpful in explaining new faetures.
What do you dislike about the product?
We found a limitation in the ability to integrate with other tools in our tech stack in order to automate the research-to-feature process. Auto-tagging exists but it can't integrate with other software which makes it limited to manual review for now.
What problems is the product solving and how is that benefiting you?
Collecting and processing user research data.
A Force Multiplier that Saves Costs
What do you like best about the product?
Using Dovetail was simple to get started with as the onboarding workflow is very well documented and transparent. The platform was extremely easy to get integrated into your research operations process and we quickly began using it on all projects that needed analysis work. Dovetail allowed us to move our UX Research war room style approach into the cloud while remaining highly collaborative amongst the team. When the platform added its AI feature set, we were able to better utitlize our most senior resources thanks to the offloading of the more tactical tasks of research analysis and allowing our researchers to focus much more on the interpretation of the results that were highlighted by the tool. The platform allows us to multiple the effect of each researcher we have by providing them with the toolset that allows them to focus on the most impactful and important parts of their skillset.
What do you dislike about the product?
One of the challenges that we have had with Dovetail is in finding a reusable configuration of the platform for an organization like ours. We have often desired deeper controls on a client experience layer. The platform feels as if it has a few hurdles that stand in the way of being a great experience for organizations that do research work on behalf of many different clients instead of a select few.
What problems is the product solving and how is that benefiting you?
The main problem Dovetail solves for us is the analysis of research work. We reap two prime benefits from using the platform, transparency and force multiplication. The machine assisted analysis allows our researchers to dedicate more time to intrepreting insights instead of cataloguing for later interpretation. Another problem the platform solves for us is having a referencable repositiory of user data for our clients, we are then able to extract more value out of each round of research by making the data available in perpituity for later emergent questions it may answer.
Dovetail is good, but expensive for what it offers
What do you like best about the product?
I love that it is a repository for research. It works better than Confluence, or Sharepoint. It can also grab video transcripts which is helpful. It is easy to use, and people can generally find what they are looking for in there without much help.
What do you dislike about the product?
It is expensive to use. We don't have many users, and it is essentially a place we use for storing past research. So as a digital drive for hosting videos and research decks, it is very costly. Video transcription is great, but it's not hard to do anymore, so it's not really a huge value add like it used to be.
What problems is the product solving and how is that benefiting you?
Storing research reports and videos in a place where anyone can access it at our company. Tagging videos with identifiers for easy searching. Video transcripts that are searchable. Also, creating video clips and highlight reels.
Wonderful functionality and updates
What do you like best about the product?
I like the automatic transcriptions of user interview videos. The transcripts are usually highly accurate to what the user is saying. Even if they are not, you have the ability to easily change what the transcript says.
I also like their Tagging feature - the way you're easily able to use Tags you already created or create a new one right there on the spot. The Tags also keep a running count of how many times they have been used which is helpful for determining where there might be issues in your interface or what problems users are facing. Having the ability to apply more than one Tag to any content is helful too.
Customer support is fantastic too!! The Slack Community (if your org lets you access Slack) is a great resource.
Lastly, the fact that they are continually updating the platform is great!! Always using the newest designs and technology to make the platform even easier to use.
I also like their Tagging feature - the way you're easily able to use Tags you already created or create a new one right there on the spot. The Tags also keep a running count of how many times they have been used which is helpful for determining where there might be issues in your interface or what problems users are facing. Having the ability to apply more than one Tag to any content is helful too.
Customer support is fantastic too!! The Slack Community (if your org lets you access Slack) is a great resource.
Lastly, the fact that they are continually updating the platform is great!! Always using the newest designs and technology to make the platform even easier to use.
What do you dislike about the product?
There's really not much to dislike about Dovetail.
If I had to pick one thing, I would say that because the system is so flexible and you're able to use it for anything, there is almost a lack of ... guard rails or guideance for how to set up your proejcts, etc. Like with MS Word, you know what to put in a table or into a paragraph. But with Dovetail, since it is SO open and flexible, it is almost too open. If that makes sense.
If I had to pick one thing, I would say that because the system is so flexible and you're able to use it for anything, there is almost a lack of ... guard rails or guideance for how to set up your proejcts, etc. Like with MS Word, you know what to put in a table or into a paragraph. But with Dovetail, since it is SO open and flexible, it is almost too open. If that makes sense.
What problems is the product solving and how is that benefiting you?
We use Dovetail as both an insights engine (to help identify issues with our website) and as a research repository (to have one central location where all of our data and insights are stored). Dovetail is great at both of these tasks/purposes/solutions.
Dovetail is currently the best tool to create you research repository
What do you like best about the product?
It's simplicity, it have powerful functionalities but it doesn't overwhelm you with the ammount of options it offers.
It shines in processing videos and transcripts, highlighting sections, categorizing and summarizing text with it's AI.
Also allows you to create templates which are great to guide your team.
It shines in processing videos and transcripts, highlighting sections, categorizing and summarizing text with it's AI.
Also allows you to create templates which are great to guide your team.
What do you dislike about the product?
The management of PDFs and CSVs. It do offers the possibility to upload this types of files but it needs to improve how it works, the pdfs look super small and are hard to read and to highlight and the CSVs upload process still is clunky
What problems is the product solving and how is that benefiting you?
It allows us to centralize all of our research in a single place
It's been a game changer for our team
What do you like best about the product?
We are pretty new to Dovetail but have already seen a massive benefit from using it. Our designers are able to analyse their research faster and bring collaborators and stakeholders onboard much faster. Our customer facing teams are able to now access customer insights quickly and easily, allowing them to be better informed about their feedback and therefore serve them even better. We have been able to share our research on a larger stage across the company, helping us show the value of design. We are really pleased with it, it's a tool we now use daily. I highly recommend Dovetail to anyone looking to help their research teams be more efficient and have their research be more visible and transparent.
What do you dislike about the product?
Nothing specific - it took a bit of time to get all of the templates and tags set up, but that was always to be expected.
What problems is the product solving and how is that benefiting you?
Research discoverability and visibility
Faster analysis for our designers / researchers
Repository to store all research
Customer feedback loop
Data-driven data decisions
Faster analysis for our designers / researchers
Repository to store all research
Customer feedback loop
Data-driven data decisions
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