Dovetail
DovetailReviews from AWS customer
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Great tool for UX Researchers
What do you like best about the product?
It's super easy to create tags, review work, and collate videos that you can quickly showcase to other stakeholders
What do you dislike about the product?
Needs to be more user friendly when creating a presentation. Instead of having to tag a video, download it, upload it in the PPT - I would prefer to be able to drag and drop tagged videos so I can easily delete the ones I dont want while I'm preparing it. Often times once you try to view videos by a tag, you can't reorder them so I have to go into each and retag to make sure it is in the order I want to showcase them in.
What problems is the product solving and how is that benefiting you?
We do a lot of usability testing and user interviews so to be able to see pretty accurate transciptions, be able to tag and pull out videos - helps me reinforce the point I am making when showcasing it to stakeholders
Convenient tool for qualitative data sharing
What do you like best about the product?
Automatically transcripting video into text, and you can click certain part of text to jump to that part of video.
What do you dislike about the product?
Not sure where I can get a good overview of all the comments made on each data entry.
What problems is the product solving and how is that benefiting you?
A place to store all the qualitative user research data, create insights and share with the team. You can also create a user base, and find all your interactions with a certain user.
Dovetail research repository
What do you like best about the product?
Transcribing and tagging are great! Overall easy to share clips.
What do you dislike about the product?
They did away with stories, which was a great way to show stakeholders the project as a whole. Search is really difficult for stakeholders
What problems is the product solving and how is that benefiting you?
All of our research is all over the place. Dovetail helps us keep things all together.
Powerful data analysis engine.
What do you like best about the product?
Dovetail's robust reporting tools transform raw data into compelling narratives. The ability to create visually appealing reports enhances my communication of findings, making it an invaluable asset in my research toolkit.
What do you dislike about the product?
Occasionally, the platform experiences minor glitches, affecting the smooth flow of my work. I appreciate the continuous updates, but a bit more stability would be ideal for a seamless experience.
What problems is the product solving and how is that benefiting you?
The customizable tagging system in Dovetail is a lifesaver. It helps me organize vast amounts of information efficiently, making it easy to pinpoint trends and patterns, ultimately leading to more informed decision-making.
Easy to use and friendly interface
What do you like best about the product?
I find the Zapier integration very useful for transferring data from one platform into Dovetail in an organized manner.
What do you dislike about the product?
I haven't seen much yet, but I would love to have a Hubspot integration so my customer support team can add user product suggestions from Hubspot into dovetail.
What problems is the product solving and how is that benefiting you?
Gathering info all in one place in an organized manner.
Dovetail keeps your user insights organized and accessible throughout your organization
What do you like best about the product?
I like the sharable insight reports that are well organized and easy to find.
What do you dislike about the product?
There is nothing significant that I dislike about Dovetail. It can get overwhelming sometimes when you see all the insights there is and not know what to read that is relevant to you. Maybe if there was a personalized "readings for you" type way to get insights that could be nice.
What problems is the product solving and how is that benefiting you?
It helps keep all our user insights in one place and make data accessible across the organization.
Dovetail makes data display easy
What do you like best about the product?
I like to use this program to display data. It helps compare numbers easily so all parties can see and understand the growth
What do you dislike about the product?
There is nothing I dislike about dovetail.
What problems is the product solving and how is that benefiting you?
It really is a great program to use to display data easily.
Almost perfect research software
What do you like best about the product?
* Product design is 9/10, very rare in B2B.
* Adoption is very smooth, intuitive information architecture
* Feature are great, blows competition out of water every day!
* Adoption is very smooth, intuitive information architecture
* Feature are great, blows competition out of water every day!
What do you dislike about the product?
* Their AI functions are just not there yet. Switching between chatGPT and DT gets old fast. I wish they were build in (they are, but they don't work that well).
* It would be amazing to do things like "chat with your insights (find me a company that X Y)
* Hubspot does it really well. GET BETTER DOVETAIL!
* It would be amazing to do things like "chat with your insights (find me a company that X Y)
* Hubspot does it really well. GET BETTER DOVETAIL!
What problems is the product solving and how is that benefiting you?
* One source of truth for recordings and insights
* Tagging inmportant client info
* Research operations, team alignment, anyone in the company can read about the newest insights.
* Tagging inmportant client info
* Research operations, team alignment, anyone in the company can read about the newest insights.
Good way to categorize all research
What do you like best about the product?
I like organizing a project by notes and insights table/charts versus having these files live separately. People can add comments like google or confluence. The best part is the search tool. You can search by keyboard and see a preview of the notes. This is not possible in google or confluence and you have to keep opening files to see if it's relevant to you.
What do you dislike about the product?
Everything feels like a flat view. You have to work to add folders and tags otherwise it's all a flat list. Wish there were more columns to see the projects more organized.
What problems is the product solving and how is that benefiting you?
Organizing all files in a central location. Moving all related files (documents, tables, charts) to a project so it's easy to access. Dates and editors are automatically documented.
Clunky, unintuitive with cryptic error messages
What do you like best about the product?
Nothing. I would literally reconsider interviewing at any company that required me to use this for data analysis or research.
What do you dislike about the product?
1. Error messages are cryptic and unhelpful.
2. Basic activities like cutting video highlights are at best unintuitive and utterly confounding at worst. I was given a *33 step* list of instructions to make a highlight.
3. UX is far too complicated and involves far too many concepts to learn. Even basic UX elements like a window close button are inefficient and don't work as expected.
2. Basic activities like cutting video highlights are at best unintuitive and utterly confounding at worst. I was given a *33 step* list of instructions to make a highlight.
3. UX is far too complicated and involves far too many concepts to learn. Even basic UX elements like a window close button are inefficient and don't work as expected.
What problems is the product solving and how is that benefiting you?
Research interview transcription + video generation
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