Dovetail
DovetailReviews from AWS customer
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Easy to store research, but not consistently
What do you like best about the product?
- Easy to create a research project
- Simple drag and drop addition of files inline to pages
- Tagging transcripts of video calls
- Regular updates by the product team
- Very flexible tool for structuring individual research projects
- Simple drag and drop addition of files inline to pages
- Tagging transcripts of video calls
- Regular updates by the product team
- Very flexible tool for structuring individual research projects
What do you dislike about the product?
- Limited text formatting and page layout options on insights and data pages -- less available here than in stories
- Search is powerful, but the results are presented in an unstructured manner that has limited options for quickly filter narrowing down
- The more research projects from various people in our organization get added into our Dovetail repository, the messier and more cluttered the repository feels, making it feel less approachable to non-researchers.
- People management feels very basic so far. It's essentially a way to find pages and clips that an individual has been specifically tied to. There are not reporting features built in to give insights into often people are participating in research, or to organize them according to persona type.
- It would be nice to have a dedicated space in Dovetail where we could embed our UX Playbook for our researchers and non researchers alike
- Search is powerful, but the results are presented in an unstructured manner that has limited options for quickly filter narrowing down
- The more research projects from various people in our organization get added into our Dovetail repository, the messier and more cluttered the repository feels, making it feel less approachable to non-researchers.
- People management feels very basic so far. It's essentially a way to find pages and clips that an individual has been specifically tied to. There are not reporting features built in to give insights into often people are participating in research, or to organize them according to persona type.
- It would be nice to have a dedicated space in Dovetail where we could embed our UX Playbook for our researchers and non researchers alike
What problems is the product solving and how is that benefiting you?
We are able to use Dovetail to store our projects, and use it as an ongoing resource for our UX Researchers. It is enabling us to roll out ResearchOps, if imperfectly. Some of our PWDRs (people who do research that don't have "researcher" in their title) are comfortable in Dovetail, but others would rather use Confluence as a place to store their insights. As a UX Researcher, I have been able to use Dovetail as a secondary research source, finding and utilizing findings from studies that I was not originally involved with to gain fresh insights for the teams I work with.
Dovetail is very useful but it lacks some features in comparisson with other Research Repositories
What do you like best about the product?
The UI is gorgeous, it gives an idea of simplicity that's hard to achieve. The transcriptions work very well in different languages
What do you dislike about the product?
The freemium plan doesn't work because it has a limit on the transcriptions. if you want to test it out for real you'll have to pay. No granularity when classifying user comments.
What problems is the product solving and how is that benefiting you?
Organizing the research repository to make it scalable
Great platform and very eye-opening analyzes
What do you like best about the product?
What I liked most about Dovetail and what worked for me the best and my business would be the accuracy of their data analysis platform compared to a researcher and/or analyst that we had in-house.
What do you dislike about the product?
Although their were many benefits to Dovetail, I would say that I haven't experienced any shortfalls quite yet.
What problems is the product solving and how is that benefiting you?
Saving time in the business has been a huge success and benefit by using Dovetail.
The Premier Research Insights Solution
What do you like best about the product?
The global tags contained in the "extensions" make it incredibly easy to organize research insights for new projects thereby avoiding duplicate research.
What do you dislike about the product?
Most of my time is spent tagging transcript sections rather than analyzing the research. An integration with Zoom or a way to tag notes with timestamps would save me hours of work.
What problems is the product solving and how is that benefiting you?
Creating easily digestible insights helps product owners get to the roots of the issues they're trying to solve. Having these insights directly tied to transcript items provides validity to the research.
The best platform to find out what your target users really think
What do you like best about the product?
The Transcript function! It's the best. It's helped our team skim through dialogues much faster, and tag the helpful insights for the project.
What do you dislike about the product?
Sometimes the Highlights don't show all the things that we've tagged, and we've had to work around certain words.
What problems is the product solving and how is that benefiting you?
It's helped us to keep our research projects tidy, streamline the insights –and most importantly, we can present to the team that way! Just amazing insights, and they can listen to real conversations from customers. No more annoying powerpoints.
Dovetail makes synthesis so easy!
What do you like best about the product?
Dovetail has fantastic features, but one of its best is the ability to transform video and audio into transcripts in minutes. The tool allows synthesis to become much faster so that you can truly glean insights by quickly scanning across the transcript. Another feature that distinguishes Dovetail is its tagging capabilities--you can highlight a quote in the transcript, which allows you to compile and synthesize themes. The more you tag notable quotes throughout the transcript, the easier it is for you to come back and click on the tag so that you can see all the video quotes associated with that theme. This feature provides an easy way to get your team collaborating quickly and is also great for pulling up to clients or stakeholders to take them on the customer journey with you. Dovetail is an incredibly powerful tool that makes a huge difference in the ease with which you can complete your interview synthesis.
What do you dislike about the product?
Nothing so far--I think the product can be improved with some auto-tagging features--perhaps when a user searches for a word throughout all the data, there could be a feature that allows "tag all" and compile the quotes around that word to be instantly viewable. I do find that some team members may have a bit of a learning curve the first time they are using the tool, and it takes a little tutorial to get them used to it and seeing the value. However, once someone hits that threshold of using the tool, it really becomes addicting!
What problems is the product solving and how is that benefiting you?
Problems I'm solving with Dovetail are: interview synthesis, showing clients and stakeholders the evidence and quotes necessary to building the right product. Benefits are that Dovetail allows me to do all of this faster, in a more impactful way and helps me look like a rockstar.
Very intuitive research analysis software
What do you like best about the product?
The ability to upload data (videos, texts) easily, have videos automatically transcribed (fairly accurately), code, analyze, and even make highlight reels of videos. It's so nice.
What do you dislike about the product?
As a user who is authorized to edit, you can do so many things. But as a viewer or a guest, what you can do is very limited. Dovetail is really powerful as analysis software, but not really as a way to share research or use it as a repository for everyone to access.
What problems is the product solving and how is that benefiting you?
Analyzing research data, primarily qualitative data. The benefits are that you can consolidate tasks for which you may have been using a bunch of different products - you can be a lot more efficient because everything you need to do for research analysis is inside Dovetail.
Recommendations to others considering the product:
Give it a try! It may change how you analyze research data.
Invaluable resource for influencer marketing professionals
What do you like best about the product?
Dovetail categorizes data on influencers that often shared anecdotally; the tools makes it much easier to assess a partner for a campaign. Their data is holistic.
What do you dislike about the product?
The filtering tools can feel unwieldy; I wish there was an easier way to compare two influencers.
What problems is the product solving and how is that benefiting you?
Dovetail puts rigor behind our influencer programs, allowing us to review data to sell better to clients and set better KPIs.
If you are a user researcher Dovetail is a must for you!
What do you like best about the product?
You can put all your research in one place, TAG them with your findings, create an insight sheet to share with your team.
What do you dislike about the product?
It is excellent that it can create a video transcript, but sometimes the text of the transcript is not what the user has said, and there is no way to edit the transcripts.
What problems is the product solving and how is that benefiting you?
Before Dovetail, I had to use different platforms for my UX research materials. Dovetail has helped me to gather all data in one place and create a meaningful report.
Recommendations to others considering the product:
Try it for a bit or watch a Youtube video about how it works, then you realise you definately need it!
Totally Upped Our User Testing Game
What do you like best about the product?
The ability to tag videos, create simple taxonomies and quickly pull together insights has moved us from analyzing and synthesizing customer feedback from weeks to hours. The entire platform is incredibly flexible and user-friendly.
What do you dislike about the product?
I wish I could customize images and formatting more easily.
What problems is the product solving and how is that benefiting you?
Quick synthesis of customer feedback videos and sharing insights with the team.
Recommendations to others considering the product:
10000000% recommend! This is so easy to use and a perfect pairing for User Testing or Lookback if you're doing user videos as part of your testing strategy.
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