Dovetail
DovetailReviews from AWS customer
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Dovetail is a great place to be fast
What do you like best about the product?
I particularly enjoyed the dovetail onboarding. Rarely have I seen a product so well-designed to be understood intuitively.
Generally, dovetail in it's previous incarnation provided everything needed to do the qualitative digging for insights.
Generally, dovetail in it's previous incarnation provided everything needed to do the qualitative digging for insights.
What do you dislike about the product?
The functionality has a small downside for visual thinkers. While text and video are easily tagged and spectacularly searchable, the same doesn't apply to images within the notes.
Also, the transcription just doesn't do german as well as one might hope. That's not a problem, but it would be nicer to have direct quotes more accessible.
Also, the transcription just doesn't do german as well as one might hope. That's not a problem, but it would be nicer to have direct quotes more accessible.
What problems is the product solving and how is that benefiting you?
Dovetail streamlines the process of digging into video content and creating actionable highlights for stakeholders. Specifically the ease of switching between detail and the whole context is a particularly lovely feature. The opportunity to communicate findings supported by how the conclusions came about in reasonable time makes alle the difference.
Love This Tool! Strong foundation, excited to see it scale!
What do you like best about the product?
I cannot imagine going back to how I was analyzing things before. The other repo competitors in this space don't really compare to Dovetail IMO.
The UI looks really modern and inviting.
The global AI search is amazing!
I love the feeds and am super excited for the AI podcasts.
My stakeholders love using Dovetail!
I enjoy the Dovetail community on slack.
The pace of product delivery is great!
The speed of their support team is fantastic as well.
They offered trainings and taxonomy workshops as a part of implementation and that was really helpful.
The UI looks really modern and inviting.
The global AI search is amazing!
I love the feeds and am super excited for the AI podcasts.
My stakeholders love using Dovetail!
I enjoy the Dovetail community on slack.
The pace of product delivery is great!
The speed of their support team is fantastic as well.
They offered trainings and taxonomy workshops as a part of implementation and that was really helpful.
What do you dislike about the product?
Initially, trying to figure out the structure of Dovetail and how to use it can be overwhelming.
I wish they would offer more education materials for viewers / consumers of research, vs just researchers.
I wish access levels were more robust.
I wish there was better filtering and logic in place for search.
Their AI tagging and highlighting is really cool, I just wish it was more robust/accurate so it'd be suitable for day to day use.
One thing I wasn't expecting to be difficult but turned out to be lacking are the limitations on managing workspace fields/tags in bulk. For example, lets say I added a country field for each of my interviews and i wanted to go back to my old interviews and assign a country to them. There is no bulk, repository wide way to apply this. You can do it project by project, or interview by interview, but I have 1000+ of these and that would take so much time. This is a problem cause taxonomies change over time and need to adapt in many different ways. Hoping they pay attention to improving this aspect of the product to help make it more scalable.
I wish their PII redaction features weren't exclusive to the highest tier. I know enterprises often need this more, but this is more of an ethical issue than anything. Making it simple to protect participant privacy shouldn't be limited to those who can shell out for the highest priced tier. I think they should repackage this feature in a lower tier, but try to replace it with a new, less essential feature at that enterprise tier.
I wish they would offer more education materials for viewers / consumers of research, vs just researchers.
I wish access levels were more robust.
I wish there was better filtering and logic in place for search.
Their AI tagging and highlighting is really cool, I just wish it was more robust/accurate so it'd be suitable for day to day use.
One thing I wasn't expecting to be difficult but turned out to be lacking are the limitations on managing workspace fields/tags in bulk. For example, lets say I added a country field for each of my interviews and i wanted to go back to my old interviews and assign a country to them. There is no bulk, repository wide way to apply this. You can do it project by project, or interview by interview, but I have 1000+ of these and that would take so much time. This is a problem cause taxonomies change over time and need to adapt in many different ways. Hoping they pay attention to improving this aspect of the product to help make it more scalable.
I wish their PII redaction features weren't exclusive to the highest tier. I know enterprises often need this more, but this is more of an ethical issue than anything. Making it simple to protect participant privacy shouldn't be limited to those who can shell out for the highest priced tier. I think they should repackage this feature in a lower tier, but try to replace it with a new, less essential feature at that enterprise tier.
What problems is the product solving and how is that benefiting you?
Dovetail takes large amounts of unstructured, qualitative data and makes it easy for my company to leverage it whether through reports I make my self or giving them the tools to explore this data independently.
Great research tool made even better
What do you like best about the product?
Great for keeping track of my research. It's speeding up research massively by transcribing and auto-highlighting/tagging interesting moments in the transcript. I've been waiting for those AI features for a while.
Also, the Slack community is really helpful and staff is super responsive. It's been great to see Dovetail evolve.
Also, the Slack community is really helpful and staff is super responsive. It's been great to see Dovetail evolve.
What do you dislike about the product?
Not much, tbh. Maybe the navigation could be a little easier when deep down in a project but apart from that, I'm super happy.
What problems is the product solving and how is that benefiting you?
Analysing user research. Storing the analysis and insights as well as make them accessible to my whole team.
Great way to log user feedback
What do you like best about the product?
Easy to use UI and easy to search through feedback reports.
What do you dislike about the product?
No real dislikes spring to mind to be honest.
What problems is the product solving and how is that benefiting you?
Logging feedback from user interview sessions.
Indispensable part of my customer research toolkit
What do you like best about the product?
Dovetail have done an amazing job of tackling some of the most tedious aspects of qualitative research and analysis, which allows me to work faster and deliver more tangible and engaging insights to my stakeholders and clients. I'm particularly looking forward to using some of the recent features which support stakeholders to self-serve insights even more smoothly.
They're clearly listening closely to their own customers and continuously improving and evolving their product.
They're clearly listening closely to their own customers and continuously improving and evolving their product.
What do you dislike about the product?
As the product has been through some pretty significant changes, there's been times when I've needed to re-adjust my process and ways of structuring research data. Not a major, but this can take a bit of extra time and effort to adjust!
What problems is the product solving and how is that benefiting you?
Making qualitative data and insights more manageable and accessible for everyone.
A time-saving gem
What do you like best about the product?
I’ve been using Dovetail for 4-5 years, and it’s easily one of my favorite tools. Before Dovetail, I manually managed notes and transcripts in Google Docs—it was messy and time-consuming. Dovetail has completely streamlined this process, making everything quicker and much more organised; I think the way I use it is still possibly very basic, but I remember learning the basics to get started very easily.
I use Dovetail almost every day - I write discussion guides every one/two week and log in daily to upload recordings, access old insights, etc.
What I love most:
- The ability to store recordings, transcripts, and insights all in one place for each project.
- The automated features like transcripts, summaries, and highlighting save a ton of time. They're getting better and better, and honestly save me so much time.
- The interface is fantastic—intuitive and easy to use, even for non-researchers like me.
I use Dovetail almost every day - I write discussion guides every one/two week and log in daily to upload recordings, access old insights, etc.
What I love most:
- The ability to store recordings, transcripts, and insights all in one place for each project.
- The automated features like transcripts, summaries, and highlighting save a ton of time. They're getting better and better, and honestly save me so much time.
- The interface is fantastic—intuitive and easy to use, even for non-researchers like me.
What do you dislike about the product?
While I love Dovetail, there are a few challenges:
- As a small organization, only a few people (~3) have accounts, making it hard for the team to access recordings and transcripts. I’ve worked around this by sharing summaries and recordings via Slack.
- As a designer, not a full-time researcher, the research process (writing goals, guides, recruitment, analysis) still feels time-consuming.
- I wish I could pull insights across projects more easily, rather than having to copy recordings into a specific project to create highlights.
- I'm having issues with the Google Drive integration - for some reasons, I can't pull through recordings automatically, and I have to download and upload each time
- As a small organization, only a few people (~3) have accounts, making it hard for the team to access recordings and transcripts. I’ve worked around this by sharing summaries and recordings via Slack.
- As a designer, not a full-time researcher, the research process (writing goals, guides, recruitment, analysis) still feels time-consuming.
- I wish I could pull insights across projects more easily, rather than having to copy recordings into a specific project to create highlights.
- I'm having issues with the Google Drive integration - for some reasons, I can't pull through recordings automatically, and I have to download and upload each time
What problems is the product solving and how is that benefiting you?
Manual, time-consuming tasks related to user research - Dovetail isautomating processes like transcription, summarisation, and highlighting, which means it's saving me a lot of time and ensures everything is neatly organised in one place.
It’s also improving collaboration between me and the PM on my team. By storing all insights, recordings, and transcripts in a central location, we can easily share findings and work together more effectively.
It’s also improving collaboration between me and the PM on my team. By storing all insights, recordings, and transcripts in a central location, we can easily share findings and work together more effectively.
Dovetail is so far one of the best ways to catalyse research insights to business impact
What do you like best about the product?
1. Streamlined Research Documentation: We were able to organise and manage our research documentation from Confluence to Dovetail in a more efficient way across teams, to make sure everyone has access to the latest information, but also in an accessible way (no long confulence tables anymore)
2. Enhanced Visibility: We reduced "information silos", because Dovetail creates visibility into what other teams are working on, forstering knowledge sharing.
3. Learning Opportunities for non-UX-Researchers: Colleagues who did not learn UX Research, can indirectly learn to work with qualitative data. They can use familiar methods from qualitative content analysis, e.g. tagging and using fields to organise research data meaningful.
4. Quick Deliverables: Dovetail really enabled the creation of quick deliverables for stakeholder communication. E.g. small highlight videos from user interviews can be shared via Teams channels, and even a CSAT data analysis is possible if the right ways are applied.
Pat and other colleagues from Dovetail are also super helpful if we have any topics to address with customer support ❤️!
2. Enhanced Visibility: We reduced "information silos", because Dovetail creates visibility into what other teams are working on, forstering knowledge sharing.
3. Learning Opportunities for non-UX-Researchers: Colleagues who did not learn UX Research, can indirectly learn to work with qualitative data. They can use familiar methods from qualitative content analysis, e.g. tagging and using fields to organise research data meaningful.
4. Quick Deliverables: Dovetail really enabled the creation of quick deliverables for stakeholder communication. E.g. small highlight videos from user interviews can be shared via Teams channels, and even a CSAT data analysis is possible if the right ways are applied.
Pat and other colleagues from Dovetail are also super helpful if we have any topics to address with customer support ❤️!
What do you dislike about the product?
Learning curve involved: There is a learning curve to master when someone starts using the tool. While Dovetail offers self-learning resources, like the Dovetail Academy to help users, it can still take time to use the tool efficiently.
Communication of Deliverables: Dovetail changes the way research outputs are communicated. You shift from classical "Powerpoint slides" to a more accessible insights format. However, the insights created can range from small feedback snippets to bigger reports. dovetail does not directly guide this process, which can make it difficult to create effectie and useful deliverables at first.
Also, you need to learn some of their specific tool language, like what is meant with: "notes" or "data", "insight" etc.
Communication of Deliverables: Dovetail changes the way research outputs are communicated. You shift from classical "Powerpoint slides" to a more accessible insights format. However, the insights created can range from small feedback snippets to bigger reports. dovetail does not directly guide this process, which can make it difficult to create effectie and useful deliverables at first.
Also, you need to learn some of their specific tool language, like what is meant with: "notes" or "data", "insight" etc.
What problems is the product solving and how is that benefiting you?
Making research insights accessible across teams, and companies. Also it helps to empathise with the customer in a way that is engaging!
The Best Research Repository I've Ever Used!
What do you like best about the product?
Dovetail is an amazing tool that has transformed my research workflow. Its intuitive interface and powerful features make organizing and analyzing qualitative data incredibly efficient. The ability to tag insights, easily share findings, and access a centralized research repository has significantly improved my team's productivity. I particularly appreciate the seamless integration with other tools and the user-friendly design that encourages collaboration among team members.
What do you dislike about the product?
The only downside I've encountered is related to the Team pricing structure. I wish there were more features available at this level, as many advanced functionalities seem to be locked behind the Enterprise edition. It would be great to access a wider range of tools without needing to upgrade, which could enhance our team's capabilities even further.
What problems is the product solving and how is that benefiting you?
Centralized Research Repository: Dovetail consolidates all user research, feedback, and insights into a single platform. This eliminates the chaos of having data scattered across multiple tools and locations, making it easier for teams to access and utilize information efficiently.
Streamlined Analysis: The software simplifies qualitative data analysis by providing intuitive tagging and organization features. Users can quickly categorize insights, making it easier to analyze findings and share them with stakeholders, thus accelerating decision-making processes.
Time Efficiency: By automating tasks such as transcription from interviews and providing AI-driven summaries, Dovetail significantly reduces the time required to gather and analyze data. Users report drastic reductions in workload, enabling them to focus on strategic initiatives rather than manual data handling.
Improved Insight Accessibility: The platform’s powerful search functionality allows users to quickly find relevant information across different projects, enhancing the ability to derive actionable insights from past research. This accessibility helps teams stay informed about customer needs and pain points.
Streamlined Analysis: The software simplifies qualitative data analysis by providing intuitive tagging and organization features. Users can quickly categorize insights, making it easier to analyze findings and share them with stakeholders, thus accelerating decision-making processes.
Time Efficiency: By automating tasks such as transcription from interviews and providing AI-driven summaries, Dovetail significantly reduces the time required to gather and analyze data. Users report drastic reductions in workload, enabling them to focus on strategic initiatives rather than manual data handling.
Improved Insight Accessibility: The platform’s powerful search functionality allows users to quickly find relevant information across different projects, enhancing the ability to derive actionable insights from past research. This accessibility helps teams stay informed about customer needs and pain points.
Quick access to insights across thousands of data points
What do you like best about the product?
Dovetail has recently made some significant upgrades that make the tool incredibly valuable. The search bar is literally magic. The new features for automatic tagging and analysis significantly cut down on time to complete analysis and we are already seeing improvements in our non-researchers engaging more with the data they are collecting from customers.
What do you dislike about the product?
Still some room for improvement in the Contacts database, but this is on the roadmap and we are excited to see where it goes.
What problems is the product solving and how is that benefiting you?
Centralizing our research data and empowering non-researchers to carry out analysis, speeding up product development times and empathy.
Dovetail is the best research repository
What do you like best about the product?
I like that I can keep past research materials together with their reports so referencing past data is easy.
What do you dislike about the product?
It's not the best for usability tests because you can't create highlight clips without the participant speaking. Highlights can only be selected based on the transcript/audio, and if there is none then you can't make a highlight
What problems is the product solving and how is that benefiting you?
Research repository
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