Dovetail
DovetailReviews from AWS customer
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Dovetail made my work as a researcher faster and better
What do you like best about the product?
How many resources it offerrs to analyze our calls. I really like how creative we can get using the tool. I created my full research roadmap in it and was able to share insights and expand the visibility of my studies easily inside the company.
What do you dislike about the product?
Not being able to anonymize the names on calls in any plan.
What problems is the product solving and how is that benefiting you?
Besides having all our calls inside it, the whole product team can use it as bank to find our users feedback across several products without needing to ask researchers to do it for them. I just used the right tags and informed them how to search for the right terms and now they have the autonomy to do it themselves.
High quality, fair price, works exactly like how you would hope!
What do you like best about the product?
The UI is nicely build and is pleasant on the eyes. The best feature is how well the 'tagging' systems works in Dovetail. You can tag specific sentences from a review, and Dovetail will cut that part of the interview out and put it next to the other 'clips' with the same tag. This makes it really easy to give your customer a face and a voice in your company. Little is as persuasive as an image. The automatic transcripions are probably the best on the market, which saves a lot of time.
What do you dislike about the product?
They are working hard on AI features, but they don't work perfectly yet. Also, when you're building a large video from tags (lets say of 20 minutes of video) with many small video's, it becomes harder to navigate with the current interface. Basically you drag and drop the video's into place, but which video is which can become difficult to figure out from just the snapshot. But these are smaller issues, they are in my opinion by far the best on the market and I woudn't switch to any other.
What problems is the product solving and how is that benefiting you?
There are multiple, mainly creating a good overview of the interviews that you've been doing, transcribing them and being able to tag them. Then it helps to make video's out of them and tries to help with the insights as well.
The place to be for user insights
What do you like best about the product?
Organizing research projects and integrating the research pipeline into a single tool is simple.
Using the data fields, I can organize and connect projects, and view filtering is helpful for showing research activities by themes or preferences.
The AI summaries feature for interviews is a game changer for us, as we wear different hats in the organization and are in a short time, accelerating the time to the insights.
Using the data fields, I can organize and connect projects, and view filtering is helpful for showing research activities by themes or preferences.
The AI summaries feature for interviews is a game changer for us, as we wear different hats in the organization and are in a short time, accelerating the time to the insights.
What do you dislike about the product?
I do not dislike it properly, but I struggle more with the Insight Report format because we prefer using slides as a company, and the copy-paste process is not straightforward.
The list of users we research is challenging for me if it is not carefully managed.
I want to use templates more, but I didn't find it useful to use a template without having a proper preview and implementing it in the project.
I appreciate the concept of automating clustering, but I found it didn't provide significant assistance.
The list of users we research is challenging for me if it is not carefully managed.
I want to use templates more, but I didn't find it useful to use a template without having a proper preview and implementing it in the project.
I appreciate the concept of automating clustering, but I found it didn't provide significant assistance.
What problems is the product solving and how is that benefiting you?
It helps in organizing a complex research projects by connecting different research activities.
It helps in planning research interviews in the kanban view, so we can track them.
We can extract instantly ready-made insights by keywords when needed, without searching and copy pasting from different pages.
Autmatic summaries is time saving. I can analyze quickly an interview.
It helps in planning research interviews in the kanban view, so we can track them.
We can extract instantly ready-made insights by keywords when needed, without searching and copy pasting from different pages.
Autmatic summaries is time saving. I can analyze quickly an interview.
Go-to tool for easy qualitative text analysis
What do you like best about the product?
It provides an easy solution for qualitative research analysis that is a typical task when you work with smaller sets of interviews, and other text based artifacts.
What do you dislike about the product?
Nice, but sometimes confusing UI - a bit cumbersome to navigate through different objects of the system.
What problems is the product solving and how is that benefiting you?
Analysing text based artifacts (video calls, email correspondence, support tickets, documents, etc.)
Game changing for knowledge management
What do you like best about the product?
Re-use of data - you can instantly find answers to questions, summaries of topics and curated lists of tags and insights from past research, making research faster and cheaper as yu don't have to re-run studies to find answers you already have. Dovetail are always innovating and updating the product and listening to customer requests.
What do you dislike about the product?
It's very expensive. The learning curve (whilst easy for basic tasks) is fairly steep to really get it set up for long term cross project sharing of insights and finding insights in a sea of data. The product frequently changes with new updates, sometimes for the better, but sometimes without notice moving things around so they become harder to find or use.
What problems is the product solving and how is that benefiting you?
ANswering research questions. Analysing qualitative interviews. Correlating similar topics together.
Great tool that helps researchers analyse qualitative data and create insights
What do you like best about the product?
When we started using them 2 years ago they were the best available platform for scaling user research and analyzing qualitative data. Their trascription capabilities, ability to tag the trascripts by theme, create insights and highlight reels is what they do best on the market.
What do you dislike about the product?
They are overinvesting in AI features and as a result of that costs of their serivces have increased dramatically and to be honest the AI features they have are not worth the price increase because they are making us only maginally more efficient in our work.
What is more, their packaging is created in a way that they are making their enterprise users pay for their AI investment by charging a very high price to be able to have features like SSO but at the same time offering the same AI features which are actually driving the price of their services up to all the users on the their free plans.
What is more, their packaging is created in a way that they are making their enterprise users pay for their AI investment by charging a very high price to be able to have features like SSO but at the same time offering the same AI features which are actually driving the price of their services up to all the users on the their free plans.
What problems is the product solving and how is that benefiting you?
Helping us be quicker when conducting user research projects. I also serves as a repository of all insights we collect from interviewing users through our continuous discovery interviews.
Dovetail has made a huge impact to Design Research for our team
What do you like best about the product?
Dovetail saves our teams so much time on synthesising user insights. Mainly with their transcription and AI insights powered by Antropic. Being able to create insights for research means we can segment and single out special interest research that we can then present rapidly to the client and thus accelerating our product design process. Having the ability to live-collaborate with the design members on a single client means we can build out tags and insights much faster than sticky-notes on a screen. We also hand over the repo to the client who can continue to build out the insights as more product testing happens in the future.
What do you dislike about the product?
Sometimes it's careful to be mindful of the AI insights, make sure you check it thoughoughly. This is on the human-in-the-loops responsibility, not so much Dovetail though. I'd like to see more in-app quick tutorials and embedded help but i'm sure Dovetail have this planned.
What problems is the product solving and how is that benefiting you?
Dovetail saves us time with user research and insight collation. Less time is spent synthesising research and more time spent on improving product flows from the insights. This has drammatically increased our workflow and clients have noticed how much deeper our user insights have become.
Great Platform for Research Collaboration and Basic Knowledge Management
What do you like best about the product?
Dovetail gives me the ability to organize and present research reports in a graphically appealing way.
What do you dislike about the product?
Uploading files is more onerous than it should be. I have to hand-select each file I want to upload and then tag it myself. There is a good opportunity for Dovetail to streamline this process.
What problems is the product solving and how is that benefiting you?
Dovetail has allowed me and other research and insights professionals at my company to store our files in one place - a repository that is searchable and graphically appealing. Before Dovetail, most of our files resided on Google Drive and were not easy to find. This has allowed us to get more users to "self serve" as they can now find relevant research without making a request.
No more excel for data management and analysis
What do you like best about the product?
Very clear and easy way to manage data and analyze. I like the summary insights it gives too which get me started in my thinking. Intregrations for recordings and transcriptions are great as well.
What do you dislike about the product?
I think the AI is yet to develop and give me more accurate insights
What problems is the product solving and how is that benefiting you?
Data management and analysis. I no longer need to use Excel. I use it for imaoct measurment and reaerch projects
Great software for UX research
What do you like best about the product?
Simple interface to use and actually fosters collaboration (vs others who just say it).
We conducted UX and buyer journey research and Dovetail played a big role
We conducted UX and buyer journey research and Dovetail played a big role
What do you dislike about the product?
Sometimes seems cumbersome to use but gets better over time. Overall a good experience
What problems is the product solving and how is that benefiting you?
We're constantly engaging in UX research and buyer/user journeies across multiple systems. Dovetail is great for gathering and centralizing all those insights and provides a foundation for our team's decisions
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