Dovetail
DovetailReviews from AWS customer
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Great research repository tool
What do you like best about the product?
I like that there is a site-wide search where I can type keywords and find anything that is related. I also love the direct import from Zoom so I can link up and transcribe my interviews, which saves me a TON of time. Of course the tagging is great, it's important for our organization to quantify the qualitative research we get.
What do you dislike about the product?
I don't love that only insights get prioritized for viewing, I wish some of the ReadMe parts of projects did too. I am also struggling a bit with some of the new AI features, and how they are applied (I'd like to turn them off for certain parts of the product and I don't figure out how)
What problems is the product solving and how is that benefiting you?
The biggest problem we had before Dovetail was research results and insights in multiple places. We were storing market research projects on SharePoint (which is a pain on its own to build), user research (some on SharePoint), and somewelsewhere. Dovetail helped us get EVERYTHING in one place, so we can direct our co workers who are looking for research to ONE PLACE. It's also extremely easy to create an insight or project page. Once we have everything done, you click a template, copy and paste the info you probably already have from your PPT into the format and share. It's amazingly easy and so helpful to link out for our teams.
Great single place for all of our research to live!
What do you like best about the product?
Dovetail makes it really easy to get all of our Zoom interviews into the system fast with their direct integration. This means we can focus more time on actual analysis and insight generation. I love that their model allows everyone in our organization to be a viewer at no additional cost - the reason we went with Dovetail was to democratize research access across the org and this is a critical piece of that.
What do you dislike about the product?
The mechanics of tagging could still use some work, but they are very consistent with updates that usually improve the user experience. I'm hoping for more AI that helps me use my own knowledge and experience to generate insights, not just purely AI generated insights.
What problems is the product solving and how is that benefiting you?
Research used to be spread across the company in different pockets - now it's all in one place, organized, and searchable. People can either self serve, or get some quick help from our research team to find exactly what they need. This helps everyone make decisions faster.
The source of truth
What do you like best about the product?
How accessible it is for all people who do research, not just researchers
What do you dislike about the product?
Sometimes the amount of information stored within is overwhelning if not saved ocrrectly - and file conventions can become confusing if not all users are not on the same page.
What problems is the product solving and how is that benefiting you?
Becoming a source of truth for all user research insights, kncoking down barriers between teams and the organisation as a whole.
An amazing partner for user research!
What do you like best about the product?
Dovetail has been a fantastic resource for me and my team as we've expanded our user research operations. It has helped promote engagement across cross-functional partners, provided a central repository for storing and searching through research, and helped with analysis and dissemination of research findings. I can't imagine how we would do research without it.
What do you dislike about the product?
It is expensive; we would like to have more contributors but currently this is beyond our budget.
What problems is the product solving and how is that benefiting you?
Lack of centralization and organization of research
Analysis is too time-consuming
Analysis is too time-consuming
Amazing tool for Research
What do you like best about the product?
Dovetail is an easy-to-use tool for qualitative research. It has reduced our time in the analysis process: transcription, content tagging and insight identification, with the help of its AI functions.
In addition, it facilitates the management of large volumes of information, allowing us to find interviews or fragments more quickly.
In addition, it facilitates the management of large volumes of information, allowing us to find interviews or fragments more quickly.
What do you dislike about the product?
It has been a bit difficult for us to adapt to the many changes they have made recently.
What problems is the product solving and how is that benefiting you?
Dovetail helps us in the process of identifying the pain points and needs of our users through its tools for qualitative content analysis.
A great tool for a research team of 1
What do you like best about the product?
Things I love about Dovetail are having Zoom integrated so I can easily upload and transcribe my user interviews. The great quality auto generated summaries, which are handy for skim reading. Having a shared place for the source data, the tagging phase, the analysis phase (eg thematic analysis of tagged highlights in a canvas view) and having a way of building a summary & recommendations page via the insights functionality where you can include video snippets to loop back to the source.
I also appreciate being able to share links to the project summary aswell as links to specific quotes to try and help keep insights surfaced within the team via Slack.
I also appreciate being able to share links to the project summary aswell as links to specific quotes to try and help keep insights surfaced within the team via Slack.
What do you dislike about the product?
Despite the auto summary being pretty reliable, in general I've not found the AI suite of tools to be comprehensive enough to fully trust yet and still prefer to manually tag. I also find that as the product does so much, it can be confusing to navigate it all and even more so for collegeues who don't use it much but you want to engage with it more.
What problems is the product solving and how is that benefiting you?
Dovetail helps me analyse research and share insight reports with my collegues
Lost without this product
What do you like best about the product?
This product has been crucial to the growth of our research team. This is our research repository and affinity mapping tool. We are very excited about the new capabilities that will facilitate self service and more efficient leveraging of past research with magic search. Overall this product is intuitive and easy to use.
What do you dislike about the product?
We had a performance issue at a certain point when they rolled out a new canvas for affinity mapping. It majorly slowed us down, but it appears to be fixed now. Our CSM was very helpful when this occurred.
What problems is the product solving and how is that benefiting you?
We have a small research team but a lot of work to do. Dovetail makes us more efficient, organized, and professional.
It used to be my favorite tool, but now it's a pain to use
What do you like best about the product?
We aim to break research into bite-sized insights and Dovetail used to be a tool that allowed our team to manage our insights effectively. However, it removed features and replaced them with AI tools that are inadequate and misleading, while also making the interface increasingly confusing.
What do you dislike about the product?
We built a large research database in Dovetail over three years, which included numerous interviews, highlights, insights, and global tags. A few months ago, Dovetail removed the features that helped us navigate this extensive database, stating that they are now only available in the ten times more expensive enterprise plan (10x just to be able to use it as we did before).
Their customer support seemed indifferent to our disappointment, responding with something like, "We have AI features that can replace your old workflows." However, these new features are poor, and as a result, we now have to spend significantly more time in Dovetail.
Additionally, the transcription feature hasn't been updated in years, and other tools provide more accurate and cleaner transcriptions. Essentially, Dovetail keeps adding new features that aren't as good while removing or halting the development of the features that made it useful for us.
Their customer support seemed indifferent to our disappointment, responding with something like, "We have AI features that can replace your old workflows." However, these new features are poor, and as a result, we now have to spend significantly more time in Dovetail.
Additionally, the transcription feature hasn't been updated in years, and other tools provide more accurate and cleaner transcriptions. Essentially, Dovetail keeps adding new features that aren't as good while removing or halting the development of the features that made it useful for us.
What problems is the product solving and how is that benefiting you?
It used to manage and navigate our large database of insights and user research effectively, and transcribing many calls to text. However, it now handles these tasks less efficiently, as many crucial features have been removed and replaced with inadequate AI tools, while better transcription tools continue to improve, while Dovetail's remains stagnant
best tool in a researcher's toolbox
What do you like best about the product?
I like the fact that with dovetail we have consolidated all of our research projects including the recorsings, analysis and reports into a single platform.
Also for international companies, the transcriptions in multiple languages and using AI for analysis in a valuable time saving feature.
I also love the AI's help with directly extracting the answers to the initial research questions from the transcripts which streamlines the analysis process.
Also for international companies, the transcriptions in multiple languages and using AI for analysis in a valuable time saving feature.
I also love the AI's help with directly extracting the answers to the initial research questions from the transcripts which streamlines the analysis process.
What do you dislike about the product?
I've witnessed that navigating through Dovetail (notes, insights, highlights, etc) is a bit challenging for non researchers. As a researcher, I appreciate the flexiblity but it might not work for other roles. and also it can lead to inconsistent documentation styles across different research projects conducted by different researchers, making it yet more dificult for others to navigate.
on the other hand, I also find dovetail not an ideal tool for managing analysing survey data.
on the other hand, I also find dovetail not an ideal tool for managing analysing survey data.
What problems is the product solving and how is that benefiting you?
It solves for documenting, analysing and reporting findings in a smooth way.
Dovetail: A Strong Research Tool with Room to Grow
What do you like best about the product?
Ease of use, and strong repository synchronization between projects. Amazing capability for future atomic research.
What do you dislike about the product?
Many things are still in development, like moving component inside groups, or reorganizing files, and transcriptions are not always correct. The usability of the tool is lacking a bit. And lasty the compatibility with other research and design tools is lacking, like Maze.
What problems is the product solving and how is that benefiting you?
I wouldnt say dovetail safes time, it requires more work and effort to document some methodologies, but it will safe a lot more time to other parties interested in my findings. I see it more as a team time saving tool, which is the benefit of working towards atomic research. It does help me better link insights and build a report with more ease, and transcripts do indeed help as well.
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