What do you like best about the product?

Being bale to access all the data and best of all do a thorough research on each prospect before engaging.

What do you dislike about the product?

Nothing, it takes time to get used to it but there plenty of available resources to help you

What problems is the product solving and how is that benefiting you?

Access to data and being able to build my pipeline

What do you like best about the product?

Easy to use, great insight, Intent data is very useful and allows sales people to hone in on better prospecting messaging and if you are in Account Management, use it to go deep on your strategic account plans

What do you dislike about the product?

I don't really have many dislikes of the offering at this time.

What problems is the product solving and how is that benefiting you?

Before having ZoomInfo, I had to rely on LinkedIn SalesNav, find leads, build a list and then one-by-one go to the company website to do deep research on my prospect and their unique needs to develop prospecting campaigns. I can do most of that leg-work in ZI SalesOS + their Engage automated campaign automation offering. Saves me tons of time and also gives me some really golden nuggets of insight in one place.

What do you like best about the product?

Zoominfo provides the most complete list of leads out there. ZI's intent, websights, and other features make it the easiest product out there to use. We use ZI on a weekly basis to export leads into ZI Engage, the integration is seamless.

What do you dislike about the product?

I have not seen many bad things out of zoominfo. I wish the business email filter was easier to get to, or able to set as a required filter. Other than that, no complaints.

What problems is the product solving and how is that benefiting you?

Zoominfo makes it so we can market to every single company without having to endlessly search for email info, linkedin, or phone number

What do you like best about the product?

I like that SalesOS is useful for finding the correct contacts for your prospecting. It has the ability to find the right people and also search the web for "Intent" as to the companies that are looking for your solution. However, the intent topic criteria are very generalized, so to truly get its value, you have to pay "extra" for customized intent topics. We have just started using this feature, so I cannot say how efficient it is, but it could not have been more detailed or the support more helpful.

Speaking of which, customer support is super friendly! If you really dive in during onboarding, they will help set you up quite efficiently. We have SalesOS and Engage. You can request during onboarding for them to actually help you set up templates, Salesflows, and Workflows so you can hit the ground running and not waste time. (Cuz ZoomInfo ain't cheap, that's for sure!) You could do this after onboarding, but only if your support package allows it. We were unaware that their basic support package limits you A LOT! Basically, email support.

There are a lot of available webinar trainings and information on how to use the software. The reps who lead the trainings are well informed and very friendly. I went to so many they began to recognize my name and would say hello personally :) I did not expect that.

What do you dislike about the product?

It can glitch, where sometimes I have to go back and click on an option again for it to "take." Ex. I might click on "Contacts" when in a company's profile, and the page will open zero contacts for that company...impossible, I think, so I go back and click again, and then a list of contacts for that company opens up. I wish that when dialing a contact's number if there is more than one, the call log would automatically identify what number I used instead of my having to specify it in the notes. And since anyone can change a number, it would be best if it logs the actual # and not just "Direct" or "HQ" in case someone else changes one of them in the future.

I also wish that when dropping a pre-recorded voicemail, the notes would automatically record which one was dropped. Having to input the # I dialed and the Voicemail I dropped takes up time, which defeats the purpose of so much "automation". And since I have to input the # in my notes to keep track, it becomes annoying that when you highlight a #, it automatically begins to dial it. Why? I don't want it to dial. I just need to copy it in order to paste it into my notes since their program doesn't do it automatically.

Also, I had a personal experience where two issues took a long time to be resolved (I'm talking months!) They bounced me around from one person to another, and I found myself explaining the issue to them repeatedly. Emails from Support request screenshots of what is happening, and then they ask ridiculous questions as if they never saw your screenshots to begin with. Which became annoying since I had spent time creating the screenshots with arrows and everything to be as clear as possible.

The platform is somewhat complex and definitely not easy to use or get the hang of right off the bat. So, if you truly want to use it to its full capability, be prepared to invest quite a bit of time to learn everything by signing up for their webinar trainings and the online certifications. I am told onboarding is the best time to get all the help you need to get set up, so if you purchase this for your company, be sure to get everyone on board as soon as possible because getting more help down the road can be difficult depending on the Support package you purchased.

What problems is the product solving and how is that benefiting you?

It provided more contact information than what we previously had. It also helps us to follow through with prospecting and keeps us on task.

What do you like best about the product?

The Salesflow system, I love how it goes out for me and I dont need to do much else other than follow up with responses.

What do you dislike about the product?

I honestly cant think of anything I dislike.

What problems is the product solving and how is that benefiting you?

Connecting with multiple prospects at one time, and also assisting me with keeping track of those i need to follow up on.

What do you like best about the product?

Easy to use, high degree of verified/accurate information, constantly curated & job relevant content, excellent engagement from ZoomInfo staff, and all around a daily app for me to use (like SFDC, LinkedIn, etc).

What do you dislike about the product?

I wish I had more time to dig deeper into all the customizations & automation!

What problems is the product solving and how is that benefiting you?

Continued investment in the platform shows, and for me personally it's like a daily clense for data validation & intent based activity.

What do you like best about the product?

The best thing about zoomInfo is the ability to get details of key decision-makers of any company. It also helps with domain-specific reachouts with its comprehensive filters for a more efficient

What do you dislike about the product?

Nothing as such, just that sometimes when I have a couple of tabs open - ZoomInfo seems to slow down things, and that it sometime's provides data of individuals that have left organisation's year's ago

What problems is the product solving and how is that benefiting you?

ZoomInfo, provides direct Email ID's and phone number's of prospects that makes the sales job and the cold outreach much simpler than relying on people redirecting or just focusing on SMR's

What do you like best about the product?

The ease of finding relvant companies AND contacts with great data is the best thing to me.

What do you dislike about the product?

The occassional one-off contact with bad data, but this is usually because of a recent job chnage.

What problems is the product solving and how is that benefiting you?

They are solving for outdated prospecting efforts and making it extremely easy for me and my team!

What do you like best about the product?

One of my favorite things about SalesOS so far is the ability to narrow a search down to exactly who I want to talk to, this is great! Integrations and implementation is easy once you "figure it out". Customer support is good, and it's packed with tools that I need to use daily!

UPDATE:

After getting deeper into the platform and wasting over $4k, we learned a LOT. Needless to say, we're disappointed.

What do you dislike about the product?

Onboarding. Onboarding leaves some to be desired.

So, if your target audience is under 50+ employees or a small business in-general, then this isn't the platform for you, despite what the sales professional will tell you. Despite us making our ICP abundantly clear, it wasn't until AFTER we asked to cancel our subscription that we were told "This isn't really good for you".

What do they do? Offer us a bunch of add-ons that were so ineffective that the platform became even LESS useful....

Sorry Zoom Info, but you're lacking in either ethics or transparency at the sales level and for you to ask small (or any) businesses to invest $25k into a platform that's not meant for them is unsatisfactory and should be criminal...

What problems is the product solving and how is that benefiting you?

At this point, nothing.

Even real time intent is absolute GARBAGE.

What do you like best about the product?

zoominfo is thye best tool you can use as a salesperson to extract contact details of prospects and integration is super easy

What do you dislike about the product?

time taken to refresh is a lot which can be reduced.

What problems is the product solving and how is that benefiting you?

sales engagement and extractiong customer details is super easy