ZoomInfo Sales Basic
ZoomInfoReviews from AWS customer
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SalesOS, a must-have in the B2B sales space
What do you like best about the product?
The organization is easily the most helpful part. Being able to tell companies and divisions within companies apart has contributed greatly to my skills as a sales rep.
What do you dislike about the product?
The only issue is the inconsistency regarding email addresses and phone numbers. Some companies are an open book and other companies are hidden, even from Zoominfo SalesOS
What problems is the product solving and how is that benefiting you?
It solves the problem of contacting our customers with real-time, accurate info. It also solves the issue of figuring out which customers are still active and which companies have folded, been assigned, etc
Terrible Account Management
What do you like best about the product?
The platform integrates to the website, and to our CRM.
What do you dislike about the product?
Our team wasn't getting the value we wanted out of the product and as a result we were not utilizing the product at the level of our subscription. We met with our account management team at ZoomInfo to relay this feedback and got no real support on making our team more successful with the product.
Toward the end of our contract we asked about other features to make the product work for us (specifically on auto-enriching leads), but the cost for adding this was prohibitive. We evaluated another solution and when we told ZoomInfo we would not be renewing, they brought up that we had a 60-day auto renewal clause in our contract terms. Even though we were in active discussions with them about making changes to our subscription because the product wasn't meeting our needs, they are trying to enforce the auto renewal. Our rep never mentioned this to us, and in fact was trying to get us to renew "early," despite the fact that our auto renewal date had already passed without mention. This is a deceptive tactic that (after some quick googling) is common practice for ZoomInfo -- strong arming their unhappy customers into an ongoing agreement by failing to mention the auto renewal until it is too late.
Toward the end of our contract we asked about other features to make the product work for us (specifically on auto-enriching leads), but the cost for adding this was prohibitive. We evaluated another solution and when we told ZoomInfo we would not be renewing, they brought up that we had a 60-day auto renewal clause in our contract terms. Even though we were in active discussions with them about making changes to our subscription because the product wasn't meeting our needs, they are trying to enforce the auto renewal. Our rep never mentioned this to us, and in fact was trying to get us to renew "early," despite the fact that our auto renewal date had already passed without mention. This is a deceptive tactic that (after some quick googling) is common practice for ZoomInfo -- strong arming their unhappy customers into an ongoing agreement by failing to mention the auto renewal until it is too late.
What problems is the product solving and how is that benefiting you?
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Create Maximum Leads
What do you like best about the product?
The best thing about zoominfo is that it is one software where you can find your targetted leads and all information about them at one place. It is always updated about the companies and contacts.
What do you dislike about the product?
Least helpful is when linkedn link of some members is not available.
What problems is the product solving and how is that benefiting you?
It is benefitting me in promoting my sales output by providing me with very useful and targetted leads. It helps me in creating a database very fast and accurately.
Easy and extremely helpful
What do you like best about the product?
I like that I am able to find information very quickly and in an easy way to qualify companies. It integrates very well with the tools my organization utilizes. I use it on a daily basis.
What do you dislike about the product?
There has not been anything that I have not found easy and consistent within zoominfo salesOS
What problems is the product solving and how is that benefiting you?
Prospecting and discovering new organizations that fit into our target client profile
Great for contact info and extensibility
What do you like best about the product?
Huge database of contact info, there's a reason they're a market leader in this regard. Pretty easy to use as an IC, but most reps opt to use it as an accessory to other systems as the in-web browser view can only take you so far.
What do you dislike about the product?
Slightly glitchy - more app performance or service issues than I'd like to see from a company their size. They also could stand to decomplicate some of their integrations setup. Their account management team is typically very hard to reach, in my experience.
What problems is the product solving and how is that benefiting you?
Helping us find contact info for prospects
Closest All-in-One Tool for Go-to-Market Teams I've Seen
What do you like best about the product?
It has everything needed to run a smart go-to-market program. Account intelligence, web tracking, intent data, contact information, sales sequencing, advertising.
What do you dislike about the product?
It is pricey but it's worth it. I've used it for years at multiple companies.
What problems is the product solving and how is that benefiting you?
Zoominfo allows our sales team to easily find accounts on our website or spiking with high intent, so they can focus their efforts on the best accounts. The integration with SFDC makes it easy for them to do their job.
ZoomInfo makes looking for information so much simpler
What do you like best about the product?
I love using the browser extension when I am calling prospects to make sure I have their most up-to-date numbers which makes reaching out and actually connecting so much easier. So easy to install and use right away. I use it almost everyday at work and it is one of my most valuable tools
What do you dislike about the product?
I think that sometimes the way that ZoomInfo interacts with Salesforce in terms of importing contacts can be frustrating especially when the right data is imported to the wrong place.
What problems is the product solving and how is that benefiting you?
ZoomInfo is solving the main problem of getting the most direct way to reach out to prospects so that I can have the conversations that matter with them
Not the greatest
What do you like best about the product?
I like that the org charts are there and I can look into company hierarchies.
What do you dislike about the product?
I don't like that the information presented is usually wrong.
The contact information is wrong I feel like 80% of the time.
The contact information is wrong I feel like 80% of the time.
What problems is the product solving and how is that benefiting you?
It is helping me see the organizations' structure that they are working through. Not that great!
Highly Professional tool for growing business
What do you like best about the product?
Six months ago, we conducted a meeting where the sales representative effectively communicated the features of the software. Unfortunately, we decided not to make a purchase at that time due to the absence of a staffing agency filter in their search options.
However, it is commendable that the company took our feedback seriously and promptly incorporated the requested filter into their software. As a result, we are now utilizing the software with satisfaction. This experience underscores their commitment to actively listening to customer feedback and making necessary improvements.
However, it is commendable that the company took our feedback seriously and promptly incorporated the requested filter into their software. As a result, we are now utilizing the software with satisfaction. This experience underscores their commitment to actively listening to customer feedback and making necessary improvements.
What do you dislike about the product?
they are little pricy and dont offer much in free version which they should do just like apollo.io
What problems is the product solving and how is that benefiting you?
They have this nice feature of email open and follow-up sequence, which helps me keep everything organized
Poor data quality, very poor account management and customer experience
What do you like best about the product?
The concept and idea of intent signals could be good at scale.
What do you dislike about the product?
The intent feature seems like a gimmic, we've not had any interaction from any outreach.
Under our company filters, we've had ads agencies showing under retail/Shopify, we're only seeing 1-2 intent signals per week now which with the known ratios of cold outreach to call booked means not just that it's not working for us, it can't at this rate.
Of the signals we've seen, numerous times the emails provided bounced or the employee has left the business so the data seems stale as well as inaccurate.
When raising this, we've had nothing but canned style reponses full of buzzwords, no one offering to address any of the issues or provide any answers.
When escalated to a sales manager, even worse we were given a template response to fob us off rather than it actually being looked into or addressed in anyway, which the individual then acknowledged that he hadn't even looked at our agreement as a manager before responding.
Appauling customer experience generally, I wouldn't be able to recommend to any business based on my experiences alone.
Under our company filters, we've had ads agencies showing under retail/Shopify, we're only seeing 1-2 intent signals per week now which with the known ratios of cold outreach to call booked means not just that it's not working for us, it can't at this rate.
Of the signals we've seen, numerous times the emails provided bounced or the employee has left the business so the data seems stale as well as inaccurate.
When raising this, we've had nothing but canned style reponses full of buzzwords, no one offering to address any of the issues or provide any answers.
When escalated to a sales manager, even worse we were given a template response to fob us off rather than it actually being looked into or addressed in anyway, which the individual then acknowledged that he hadn't even looked at our agreement as a manager before responding.
Appauling customer experience generally, I wouldn't be able to recommend to any business based on my experiences alone.
What problems is the product solving and how is that benefiting you?
None at all currently given how poor the customer experience has been for us.
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