ZoomInfo Sales Basic
ZoomInfoReviews from AWS customer
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Great data
What do you like best about the product?
Not like most other crm, they actually allow for streamline lead process.
What do you dislike about the product?
sometimes too much data, sometimes older data mixed in..
What problems is the product solving and how is that benefiting you?
get all my clients in 1 page
Okay Product but Terrible Customer Service
What do you like best about the product?
The ability to pull contact information is the only reason why we use ZoomInfo. They are the leader in the NA market. Their available data is not perfect, but it's the best we've found.
What do you dislike about the product?
Their customer service is absolutely terrible. They constantly reach out trying to up-sell, and then when we actually meet with them, they're not helpful. The real kicker for us is the auto-renewal without any notice. We were planning to non-renew because their Engage product is not as good as others, but the auto-renewed us (and renewed us for more licenses than we need) without talking to us and are not willing to work with us. If you want to be constantly, annoyingly, up-sold and locked into renewals you didn't ask for, ZoomInfo is the company for you.
What problems is the product solving and how is that benefiting you?
We need to be able to find contact data for contacts at prospect companies for outbound outreach.
Great for research
What do you like best about the product?
Zoominfo provides all the company info needed for research purposes
What do you dislike about the product?
I have not had any issues at this point.
What problems is the product solving and how is that benefiting you?
Collects relevant data and info on current and potential customers
Life Changing if You Work in Sales!!!!
What do you like best about the product?
I love how easy it is to prospect new companies. The ease of dropping them into sales flows in Engage is amazing. Additionally, the amount of touch point you no longer have to manually do is outstanding.
What do you dislike about the product?
I wish there was a larger screen view on searches and that the intent did not scroll across the bottom. It makes it very difficult to work off the list that populates on searches.
What problems is the product solving and how is that benefiting you?
I was told by Salesforce that I would have to upgrade the package in order to integrate. Come to find out, for our companie's needs we do not need to integrate. It has expanded my lead base and out reach incredibly.
Indispensable tool for sales pros
What do you like best about the product?
I like that it provides real-time alerts on buyer intent signals, such as website visits, content downloads, and job changes, allowing me to engage with prospects at the right time and with a tailored message to maximize the chances of converting them.
What do you dislike about the product?
It takes a while to get used to and is not very intuitive. There are many tools and features, so it becomes somewhat overwhelming. Also, there are limitations regarding integration. For those like my company, who use NetSuite, there is no integration, so it is impossible to use all of ZoomInfo's features.
What problems is the product solving and how is that benefiting you?
It helps me reach more meaningful prospects.
Moreover, the team keeps in contact with the users to ensure that their requirements are being fulfilled, particularly if there has been an issue.
Moreover, the team keeps in contact with the users to ensure that their requirements are being fulfilled, particularly if there has been an issue.
Most preferred tool
What do you like best about the product?
Despite competition from clay and other tools, I find ZoomInfo super relevant
What do you dislike about the product?
The user interface can be improvised and more AI functionality can be added
What problems is the product solving and how is that benefiting you?
It helps me solve the first step of sales outreach. build me a list of prospects based on my Ideal customer profile and does market research in a simpler and easier way.
NOT A PRODUCT FOR SMB COMPANIES
What do you like best about the product?
I would not recommend Zoominfo to small business sales teams, for a variety of reasons, but put shortly:
The investment is not worth it.
1. If you work with small business organizations, the zoominfo platform often will not be able to find your buyers - owners, etc. especially in the 1/2-$10/mil revenue space. It's great about finding large companies and corporations, but it's not suited for small business emails, phone numbers, and websites.
2. intent tool is useless. even though you can see searches going on, we've been unable to execute on that information and intel in a meaningful way to generate appointments. For larger organizations with big marketing teams and endless supllies of SDRs this tool is needed, but if you're a small sales team and each seller does a little of marketing and selling, the intent will not be helpful because it requires a lot of setup and infrastructure. we ran several intent tests and were never able to execute.
No notice of Contract Renewals - stuck with a super high prirce tag.
3. If you go with zoominfo, be extremely careful with how you set up your contract, and specifcally ask for NON-AUTO renewal. My contract autorenewed with 20% increase and i got one email at 60 days with a subject line: your subscribtion is set to autorenew automatically. No call with a rep, no date on when renewal is.
I tried to cancel my contract at 45 days, and my rep said, sorry. you're stuck. there's no way out. They will push you to "allocate" that spend to another product but will do nothing to help you reduce the spend.
Who would I recommend ZI to?
If you're a sales leader of a large organization with unlimited budget, zoominfo is a great tool.
Who I wouldn't?
If you're a smaller organization - I would highly suggest alternative tools. the flashy-iness of ZI does not merit the invoice, unfortunately, and you will not have support. Just a brand new kid out of college telling you sorry there's nothing we can do for you when you need help.
The investment is not worth it.
1. If you work with small business organizations, the zoominfo platform often will not be able to find your buyers - owners, etc. especially in the 1/2-$10/mil revenue space. It's great about finding large companies and corporations, but it's not suited for small business emails, phone numbers, and websites.
2. intent tool is useless. even though you can see searches going on, we've been unable to execute on that information and intel in a meaningful way to generate appointments. For larger organizations with big marketing teams and endless supllies of SDRs this tool is needed, but if you're a small sales team and each seller does a little of marketing and selling, the intent will not be helpful because it requires a lot of setup and infrastructure. we ran several intent tests and were never able to execute.
No notice of Contract Renewals - stuck with a super high prirce tag.
3. If you go with zoominfo, be extremely careful with how you set up your contract, and specifcally ask for NON-AUTO renewal. My contract autorenewed with 20% increase and i got one email at 60 days with a subject line: your subscribtion is set to autorenew automatically. No call with a rep, no date on when renewal is.
I tried to cancel my contract at 45 days, and my rep said, sorry. you're stuck. there's no way out. They will push you to "allocate" that spend to another product but will do nothing to help you reduce the spend.
Who would I recommend ZI to?
If you're a sales leader of a large organization with unlimited budget, zoominfo is a great tool.
Who I wouldn't?
If you're a smaller organization - I would highly suggest alternative tools. the flashy-iness of ZI does not merit the invoice, unfortunately, and you will not have support. Just a brand new kid out of college telling you sorry there's nothing we can do for you when you need help.
What do you dislike about the product?
customer service
contract renewals unclear
not able to find the leads we need
contract renewals unclear
not able to find the leads we need
What problems is the product solving and how is that benefiting you?
Zoominfo is creating a lot of problems for me, and not solving any.
Lots of data
What do you like best about the product?
Zoominfo makes it easy to find out info about prospects as well as seamless for bringing them into cadences.
What do you dislike about the product?
Some info is wrong and outdated, but not everything will always be accurate as expected.
What problems is the product solving and how is that benefiting you?
They are solving the issue of not having ways to reach out to prospects. Easily get address, phone numbers, emails, etc.
Zoominfo makes connecting easer!
What do you like best about the product?
Zoominfo is great at being a tool and resource, for connecting with leads, clients, and beyond.
What do you dislike about the product?
I don't dislike anything about zoominfo thus far.
What problems is the product solving and how is that benefiting you?
ZoomInfo solves the problem of not finding correct contact information, because they fulfill those needs.
ZoomInfo is able to extract more than just great information about company structure.
What do you like best about the product?
Organizational charts, contact information & deployed technologies were what I historically used ZoomInfo for, but learning about the Intent topics has added a great tool to spot potential opportunities within my accounts. The integration into Salesforce allows me to automate the beginning of a campaign and track its success.
I also recently discovered the on-line training, which has helped me dig deeper into the capabilities.
I also recently discovered the on-line training, which has helped me dig deeper into the capabilities.
What do you dislike about the product?
The interface can be a bit clunky, so learning the best ways to use it takes some time. Just so you know – the deployed technologies can get a bit dated, so you should use additional sources to confirm. Is there a way to understand more about the extent of the technologies and to know if mentions have gone quite over a period of time?
What problems is the product solving and how is that benefiting you?
ZoomInfo is helping me understand some of the key opportunities that may exist in an account and who some key contacts might be, and assure I have good ways of reaching out to those individuals. I have started building a workflow with other tools to automate opportunity identification and campaign initiation.
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