ZoomInfo Sales Basic
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Solid customer success management, good product
What do you like best about the product?
The customer service and customer success has been fast and responsive. Although they only add new accounts as fast as they can and do not specialize in smaller accounts (i.e. under 100 employees), I've found their intel to be very helpful on speeding up account penetration on larger accounts. I definitely use the product every day.
What do you dislike about the product?
The UI/UX could use a bit of work, but the customer success team that I've worked with at Discover.org (John and Alex) has definitely smoothed out the rough spots.
What problems is the product solving and how is that benefiting you?
From an informal analysis, I've noticed that our total opportunity length is about 20% shorter, when Discover.org is a part of the opportunity, or at least that their data was available. I've also been able to take "pretty good quality" data from providers like Datanyze and merge it with Discover.org data with their team's help, and put together better account targeting. Essentially, Discover prevents me from wasting my own time, and that's why I print out their lists every day and use them. The main reason I'd recommend this product to another company is because their team is aware of the minor issues with their product but they've engaged in a process of continuous improvement
Recommendations to others considering the product:
Make sure to do a trial, and get a very clear picture of which accounts they can help you with, and which ones they cannot. Also, get a clear idea of which datasets you'll need and which ones you can skip. You'll also need to communicate your needs closely to their team so they can best help you.
DiscoverOrg has been such a help to us!
What do you like best about the product?
I like that DiscoverOrg actually picks up the phone and calls these people to verify they are there instead of just using a piece of software to quickly scour the internet. I also really enjoy setting up the trigger emails and getting exactly what I need right to my inbox.
What do you dislike about the product?
I haven't found anything at this time that I dislike. When I first started using DiscoverOrg, I came across two company employees that were wrong. I submitted a ticket to DiscoverOrg to look into it, they did just that and corrected the data. I haven't come across inaccurate data since.
What problems is the product solving and how is that benefiting you?
We are using this for lead verification, as well as company information from the triggers and technologies used. By being able to view technologies, it can sometimes give us the leg up going into a meeting.
Recommendations to others considering the product:
Definitely worth looking in to! It has been extremely helpful to both our operations and our sales teams!
Great Starting Point
What do you like best about the product?
For the companies included in DiscoverOrg's database, it gives a great starting point for getting into a company. Unlike some competitors of theirs, they do have cell phone numbers for some contacts.
What do you dislike about the product?
Unfortunately, there are a lot of companies not included in coverage, which comes with the territory of "verified every 60-90 days". Sometimes the researchers are not "the sharpest tools in the shed", and there are many data sets you must purchase for "full" access... feels like nickel and diming to me. There is also no rhyme or reason to their pricing; MSRP can be insanely high. Cannot search by domain (e.g. "Cisco.com").
What problems is the product solving and how is that benefiting you?
Saves time by - in some cases - quickly identifying points of initial contact.
The best resource for contact info!
What do you like best about the product?
Great interface and accurate info - have closed big deals as a result of contacts derived from discoverorg
What do you dislike about the product?
Some of the list technology is immature - need better ways to keep a beat on my account list
What problems is the product solving and how is that benefiting you?
Finding contact info and accurate org chart info
Recommendations to others considering the product:
Get it!
Helps me find current, key information about companies I want to work with
What do you like best about the product?
Org charts, updates, ability to create lists
What do you dislike about the product?
restricted access to certain sized accounts
What problems is the product solving and how is that benefiting you?
DiscoverOrg provides accurate prospecting and research assistance.
Recommendations to others considering the product:
implement a wide range of accounts to cover
Great Value
What do you like best about the product?
Being able to reach talent directly with phone numbers including their personal lines.
What do you dislike about the product?
In large organizations, sometimes it tough to track who's still there and who isn't.
What problems is the product solving and how is that benefiting you?
I've been able to see what technologies certain companies use and be able to target them.
Recommendations to others considering the product:
I've previously used ZoomInfo and the information in their database was regularly out of date. DiscoverOrg has alerts to let you know when key people have left companies and where they've gone! This means that when you call, you can be assured that most likely than not you will reach the person you are trying to instead of numbers that are out of service or a completely different person.
Very good Tool
What do you like best about the product?
I like the data on security executives you have as well as the alerts i can set up.
What do you dislike about the product?
My company bought a license. I dislike that i cannot see all companies. You shouldn't break it down like that. You buy a license you should be able to see all data like Zoom Info.
Also- You do not have data for all folks. Chief Innovation officers, Director of Financial Crime Analytics to name a few titles. You need to improve on that. I get about 75% of what i need..
Also- You do not have data for all folks. Chief Innovation officers, Director of Financial Crime Analytics to name a few titles. You need to improve on that. I get about 75% of what i need..
What problems is the product solving and how is that benefiting you?
Just having the ability to get phone numbers and emails on certain execs is solving a great deal for us. Also, like the triggers i can set up. Although sometimes the projects are old..
Recommendations to others considering the product:
Stop nickel and dining your customers.
Long Time DiscoverOrg User
What do you like best about the product?
The best part of DiscoverOrg is the ability to easily build lists and export them to either excel or straight into salesforce. It is the number one tool with the most accurate data.
What do you dislike about the product?
I think the Alerts could be better. Oftentimes I'm not confident that the data reflected in the lead alerts are accurate.
What problems is the product solving and how is that benefiting you?
We are using DiscoverOrg to build call and email lists. It gives us the ability to quickly build new lists over and over without having to worry about credits like other providers.
Recommendations to others considering the product:
Take advantage of the export features directly to salesforce. This saves so much time!
DiscoverOrg
What do you like best about the product?
DiscoverOrg has made it much easier to locate new potential clients in my territory and also identify folks within organizations I've already been working with.
What do you dislike about the product?
Being in a relatively smaller market, I find that not many of my target accounts have any information listed on the site but hopefully that will change with time.
What problems is the product solving and how is that benefiting you?
The biggest challenge is finding new folks to talk to but also learning about their environment from a technology standpoint.
Discover Org Review
What do you like best about the product?
I like the multiple tools that Discover has in their system to help Inside Sales people generate leads and understand company data.
What do you dislike about the product?
I dislike the Global information that is in the database, I work the UK/Ireland and other parts of EMEA and the information is not as accurate at all compared to the States.
What problems is the product solving and how is that benefiting you?
We are utilizing DiscoverOrg to increase opportunities and understand what Customers want with our solution. We have increased opportunities month after month because of the vast database in North America.
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