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Retool

Retool

Reviews from AWS customer

2 AWS reviews

External reviews

349 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Education Management

Best No Code Tool

  • August 15, 2024
  • Review provided by G2

What do you like best about the product?
The easy way to create the UI and integrate your APIs, or directly connect to any database or AWS.
Retool team keeps on releasing updates providing more and more features to the users.
What do you dislike about the product?
Per user Costing is a bit high. If there are a lot of users, the billing goes high.
What problems is the product solving and how is that benefiting you?
It's benefitting us to build backend admin tasks of the product, which don't require much focus on user experience.
It's benefitting in terms of reduced time of development and thereby saving developer's cost


    Victor B.

Amazing tool

  • August 15, 2024
  • Review provided by G2

What do you like best about the product?
Simplicity, efficiency and diversity. Retool is the all in one tool for your admin panel.
What do you dislike about the product?
I think the thing that i do not like on retool is the data refresh management.
What problems is the product solving and how is that benefiting you?
It help to create a simple admin panel with prebuilt components


    Raghavendra Sao

Enables users to create dashboards effortlessly, but the frequent change in the components impact the development experience

  • June 21, 2024
  • Review provided by PeerSpot

What is our primary use case?

We used Retool as an administrative tool. It was an internal use case. We used it to manage appointments. We used the admin panel. It would have taken a lot of time if we had wanted to create our own admin panel. We would have also needed a developer to manage it.

How has it helped my organization?

The tool helps us create many small dashboards in a very short time,

What is most valuable?

The product is quite simple to use. We can create the dashboards quickly. The tool enables users to connect with the backend effortlessly. If a small company does not have a developer and wants to manage its administrator panel, it can use Retool.

What needs improvement?

We sometimes have unexpected errors. The components are changed frequently, which is very irritating. There are multiple versions, which disturbs the development experience. The vendor provides the diffs. We can check the last and current work done. However, since the components are updated rapidly, many changes in the diff are not related to our development.

The diff shown must be based on what I am changing in the components. As a developer, I often check the diff that I am about to release, and I see a lot of changes that I did not make. It is shown due to the changes in the version of the component. The vendor must also enable developers to use normal coding languages instead of dropdown types of components.

If we release a new change and a user is working on an old version, we can forcefully ask the user to alert the user regarding the new version. It would be good if the solution asked the users to refresh their pages instead. If we release anything, the tool can show a pop-up to every user using the older version and ask them to refresh it. So, the users can save their work if they are doing something critical and easily get the latest version of the component by refreshing their page.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The product breaks down four to five times every year. I rate the stability a seven out of ten.

What do I think about the scalability of the solution?

We have more than 50 users in our organization. The product’s scalability is good.

How are customer service and support?

The support team is very good. The support persons are responsive. The support team always helps me whenever I face a problem.

How would you rate customer service and support?

Positive

How was the initial setup?

I mostly use the web version.

What's my experience with pricing, setup cost, and licensing?

The tool is a little bit expensive. It is worth the money, though.

Which other solutions did I evaluate?

We tried the mobile version to build a third-party application, but the app was not stable. So, we dropped it and used Flutter instead.

What other advice do I have?

I will recommend the tool to others based on their requirements. It is suitable for companies that do not have developers and require admin panels. Overall, I rate the solution a seven and a half out of ten.


    Nnenna A.

Platform to build internal tools for businesses

  • June 14, 2024
  • Review provided by G2

What do you like best about the product?
Retool is user friendly and easy to navigate. I like how robust the permissions and role management are on retool as it helps to ensure that your internal tools are secure. You can control who has access to what, protecting sensitive information while still allowing your team to collaborate effectively.
What do you dislike about the product?
Retool can be overwhelming sometimes for new users because of its extensive range of features and capabilities
What problems is the product solving and how is that benefiting you?
Retool has helped improve collaboration between I and my team members by allowing multiple users to work on the same tool and share progress easily. This collaborative environment has enhanced my team productivity and ensured that everyone is on the same page.


    Regan B.

Great Tool, sometimes frustrating

  • June 03, 2024
  • Review provided by G2

What do you like best about the product?
simple user friendly interface for managing information
What do you dislike about the product?
Can not update in mass, and the site will often crash
What problems is the product solving and how is that benefiting you?
Website management and appointment scheduling


    Tabraiz Ahmed

Its focus lies in building dashboards for cloud operations and data management, as well as generating analytical reports

  • May 24, 2024
  • Review provided by PeerSpot

What is our primary use case?

Retool is a versatile tool used for creating internal dashboards across various types of companies, whether big or small. Its focus lies in building dashboards for cloud operations and data management, as well as generating analytical reports. Use cases vary depending on the company's needs, but Retool offers extensive integration APIs to connect with numerous data sources.

What is most valuable?

There are several key aspects to Retool that make it stand out. Firstly, its extensive range of components makes integration straightforward. Secondly, its support for SQL and JavaScript allows for the implementation of complex logic, which is particularly beneficial for developers like yourself with experience in .NET development. This flexibility and robustness ensure a seamless experience without encountering lag or performance issues, making Retool a powerful and reliable tool for various use cases.

What needs improvement?

Retool could enhance support, including efforts to establish support centers in Europe, which was lacking previously. However, the community is still in the growth phase, leading to potential delays in receiving responses to queries. Additionally, certain components remain outdated despite periodic updates, leaving some desired features unaddressed, which could impact user satisfaction.

For how long have I used the solution?

I have been using Retool for four to five years.

What do I think about the stability of the solution?

The solution is stable. I rate the solution’ stability a ten out of ten.

What do I think about the scalability of the solution?

Retool performs well with potential slowdowns mainly encountered when loading substantial amounts of data. However, its scalability shines through its user-based licensing model, allowing for the addition of numerous users without constraints. Moreover, users can enjoy granular control over access to various components, enhancing customization and security.
Overall, Retool earns a solid ten out of ten rating for its performance and versatility.

How was the initial setup?

The initial setup is easy if you have a cloud environment. It's just a couple of clicks. You just need to sign up, and you are in Retool.

What other advice do I have?

In some of my past projects, I collaborated with others, and we used GitHub for version control. It served as a repository where we pushed our code updates, facilitating seamless collaboration and version tracking among team members.

One limitation of Retool currently is the lack of support for parallel editing, meaning that multiple users cannot collaborate on the same application simultaneously. This restriction aligns with the application's context, as it's typically more practical for only one person to edit an application at a time.

They recently integrated AI models, such as Ahmed AI, and consistently incorporate new OpenAPI module releases into the cloud environment. This integration allows users to leverage the latest advancements, including AI assistance for error detection and resolution within queries, particularly in JavaScript and SQL, enhancing the development experience in Retool.

If you are going to invest in Retool and you have a clear vision. Definitely, it is worth it. Some users say it is a bit pricey. There are a couple of other software like Ubiquiti, but even Microsoft also providing a low code platform, but it's more enterprise-level based applications, not for everyone. Retool is still leading and have a good price plan, which users are comfortable with.

It will not be too difficult if you have some technical background. If you know how to write JavaScript queries, how SQL queries work, and understand how front-end development operates in real-time, then maybe one or two years of development experience will be sufficient for a user to develop a basic application in Retool. However, it does require some level of development experience. For example, a project manager without any development experience would not be able to work within Retool and develop a dashboard or define a workflow unless they first educate themselves and gain some proficiency with the tool.

A normal business user cannot use it; you must have some development experience. When you mention a low-code platform, it implies that a user with a certain level of development knowledge can develop applications. That's where we may fall short. However, looking at the advantages, you can customize and control your application at a very detailed level within Retool. So, it excels in both positive and negative aspects.

Overall, I rate the solution a seven out of ten.


    Vishavjit Singh

Provides good connectivity with APIs and other databases

  • May 22, 2024
  • Review provided by PeerSpot

What is our primary use case?

I created a CRM tool using Retool.

What is most valuable?

The most valuable feature of the solution is connectivity with APIs and other databases.

What needs improvement?

The solution lacks inbuilt customization to customize bar charts. The solution should add two or three more types of components and allow the usage of Python or other languages instead of Java script. The solution lacks inbuilt customization.

For how long have I used the solution?

I have been using Retool for seven to eight months.

What do I think about the stability of the solution?

I have never faced any bugs or lags with the solution.

What do I think about the scalability of the solution?

I am the only one working with the solution as a developer in our organization.

Which solution did I use previously and why did I switch?

I have previously used a different solution called Appsmith.

How was the initial setup?

The solution's initial setup is super easy. Retool has good documentation, and connectivity with other applications is very easy.

What about the implementation team?

The solution's deployment time depends on the utility. In my case, it took almost four months. Retool takes two to three hours to deploy for a simple project. It is very easy; you just have to drag and drop.

What's my experience with pricing, setup cost, and licensing?

I don't know Retool's current pricing, but it cost around $12 per month earlier.

What other advice do I have?

For my use case, the solution helps me to create multiple charts and tables for data. The solution is deployed on the cloud in our organization. I would recommend the solution to other users.

Overall, I rate the solution an eight out of ten.


    PriyankJain

Has notably streamlined the creation and management of admin panels in my organization

  • May 17, 2024
  • Review provided by PeerSpot

What is our primary use case?

I employ Retool primarily to build admin panels that effectively manage office and backend project staff. These panels facilitate the management of various organizational functions and streamline user interactions with upstream processes. Retool is deployed in a cloud-based environment, enhancing its accessibility and integration capabilities.

How has it helped my organization?

Retool has notably streamlined the creation and management of admin panels in my organization, reducing the need for extensive coding and expediting deployment processes. This efficiency has led to a faster turnaround in managing backend operations, proving highly beneficial for organizational productivity.

What is most valuable?

Retool's most valuable features are its drag-and-drop components and the ability to customize them extensively. These features allow for quick setup and easy modifications, which are essential for tailoring applications to specific organizational needs without extensive coding knowledge.

What needs improvement?

One area for improvement in Retool is expanding its library support to include a broader range of third-party JavaScript libraries. This would enhance the tool's versatility and allow more complex functionalities to integrate seamlessly into the admin panels.

Retool should include enhanced graphical customization tools in its next release, particularly for creating more dynamic visual representations within the admin panels.

For how long have I used the solution?

I have been using Retool for approximately two and a half years.

What do I think about the stability of the solution?

Retool is stable and doesn't currently suffer from significant bugs or issues.

What do I think about the scalability of the solution?

Retool has proven to be a scalable solution, consistently supporting the growing needs of my organization without any significant issues.

How are customer service and support?

I have had minimal need to contact the support team, and the available online resources have been sufficient to resolve any queries.

How was the initial setup?

The initial setup of Retool was straightforward with ample documentation available, facilitating an easy adoption process.

What about the implementation team?

Retool had an in-house deployment.

What's my experience with pricing, setup cost, and licensing?

For new users, evaluate the scale of their administrative needs as Retool provides excellent free services for smaller setups, but larger deployments might require transitioning to a paid plan.

Which other solutions did I evaluate?

Before adopting Retool, I considered other options like Appsmith but chose Retool for its superior user interface and integration capabilities.

What other advice do I have?

On the AI side, they have an enterprise feature through which, while working on DB, if you want to send a query, like wanting to set users, which is greater than fifty, but you are unsure if that is secure, so AI helps in sending an actual query. Retool helps get the exact query, and it gets added when pasting the same around the query. This, in a way, means AI can be used for that if you do not have answers to complex queries.

Overall, I rate the solution a nine out of ten.


    Faizan Haider

Used to create multiple reporting dashboards and implement low-code workflows to communicate with RESTful APIs

  • May 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are using Retool to create multiple reporting dashboards and implementing low-code workflows to communicate with our RESTful APIs and multiple databases.

What is most valuable?

The most valuable feature of Retool is the workflow because I can integrate multiple features, such as RESTful API, JavaScript API, or different databases on the same dashboard. I can also do the ETL of the data, trigger events, execute specific scripts, or even generate emails or notifications via that workflow.

What needs improvement?

The part where we can add some custom logic or custom plugins could be better. Some options are very limited, and we have to do something using code over there.

For how long have I used the solution?

I have been using Retool for two years.

What do I think about the stability of the solution?

We haven’t faced any issue with the solution’s stability.

What do I think about the scalability of the solution?

A team of 30 users is using the solution in our organization.

I rate the solution’s scalability an eight out of ten.

Which solution did I use previously and why did I switch?

We previously created custom applications using many coding technologies. Other than Retool, we have used Xano and Bubble for low-code technologies.

What other advice do I have?

Our company is a customer of Retool, but we develop the internal tools for our company. At some point, we faced issues communicating with some APIs because of some limitations in the plugin when generating the emails for Firebase. We cannot directly communicate with the Firebase features. So, I had to do some coding in the plugin to overcome that.

We recently implemented Retool with our AI product, which was pretty good. I would recommend Retool to other users because it is a good tool if you know how to use it. Someone with basic programming or application development knowledge can use the solution. You must be clear about what you want to implement, what the use case is, and what the requirements are.

Overall, I rate the solution an eight out of ten.


    Saurabh Tiwari

Easy to use, I don't need to write extensive code and built-in components helps to develop tools

  • May 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

I've built Retool applications for clients who collect feedback from users. Some clients use Retool internally for their established companies with millions of users. They need specific data from their databases, so I create custom tools to retrieve and sometimes update or modify that data.

My company has its own product: an application and website for employers and job seekers. We are providing tier one to tier two sitting on the app. We use Retool to track the data of our job seekers, employers, and others. We also use Retool to modify and add data for companies and employers.

How has it helped my organization?

The integration capabilities have enhanced the existing tech stack. Retool has provided a lot of services, like their own cloud and database handling. They have also provided other databases besides MongoDB, like SQL.

And if we want to integrate other platforms, like email, and other services, we can reconfigure each one and use it.

Retool recently licensed the AI part about one to two months ago. So we can use AI for databases as well as for the support site.

What is most valuable?

The best thing about Retool is its ease of use. You don't need to write extensive code. It's easy to establish and enable functionalities without coding the front end. Retool's built-in components help you develop tools quickly for your team.

Modifications are also easy, and your team can use all the functionalities with ease. Overall, Retool provides us with the opportunity to save time and be more efficient.

What needs improvement?

Retool provides multiple tools and functionalities that we can use. However, there are restrictions on the front-end side. From the back-end side, we can use anything, but on the front-end, we have limited tools. This limits our ability to enhance functionality.

For example, if I'm creating a tool for you to collect feedback from your clients or users, we have limited resources on the front-end. For the back-end, we have unlimited resources, but for the front-end, we are restricted to creating dashboards and similar tools.

If you want to enable other functionalities, we can add them, but this is a limitation on the front-end side.

For how long have I used the solution?

I have been using it for two years.

What do I think about the stability of the solution?

It is totally stable. It's not written on, like, ten, but it is just stable. I've been using it for the last two years, and I haven't found any bugs. So, according to me, it is stable.

What do I think about the scalability of the solution?

We are able to perform everything. Even if we add more users, it still performs the same.

We have taken the $10 per month solution for one team member with admin access. Five to six members are using that admin access. But if you have five members and want to give each a specific login ID and password to track their activity, then you can take five-member access. For that, they will charge $10 per user, so $50 per month.

How are customer service and support?

I have contacted them earlier. I was getting some info with my link. At that time, Retool had updated their whole platform. They had sent a mail, but I didn't check it, so I contacted the support team, and they replied over email and their support site. So that is a pretty soft end of frequent.

It's not bad, but it's not good. They have to support totally over emails. They could implement a support site or chat system, so that would be an added benefit. But, they have replied very frequently over email.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Retool is very easy and efficient for creating both the client-side (front-end) and back-end. To save time, we have created multiple internal tools using Retool.

If we were using React, for example, we would have to hire another person to work on it and create the whole internal site, which would be time-consuming. But with Retool, we already have a certified front-end part.

We have created what we need and then enabled the back-end. So it is time-saving and easy to use.

How was the initial setup?

It's very easy to install and use. Retool is basically a website. If your organization wants to use it, you create an account, and they will provide a specific link for your organization. For example, if your organization's name is ABC, then Retool will provide you with a link. You use this link for all your work.

Inside, you log in, create tools, and use everything. You can also share different tools with different team members, and they provide that feature. You can track everything your team does. This is a recent benefit that makes Retool easy to use.

Deployment Model:

The deployment model depends on the requirements. Retool offers cloud hosting for $10. If you use it for feedback collection, you can use Retool's cloud. You do not need another cloud.

However, if you need to use personal internal tools and data from your database, you'll need to integrate your database with Retool.

What was our ROI?

It's worth the money. Retool also provides free tools for limited use, so I don't have to pay any money.

What's my experience with pricing, setup cost, and licensing?

Retool is cheap compared to other platforms. For me, I'm in India right now, and Retool's subscription for one team member for $10 per month. I think that is very cheap. Other platforms charge more, like $80 or $100. So that is the key for us.

What other advice do I have?

My recommendation is based on the use case. For example, I would want to know for what purpose you want to use Retool.

For building custom internal tools with drag-and-drop UI and prebuilt components, it is the best tool. It is easy to build and can be customized at any time. It will also be the best practice for any internal team. You can track everything, like editing specifications and the working scenario of each team member.

It is easy to learn. A beginner only has to take a demo once. After that, it is very easy to use. Everything is in one format, and the user can search, track, and use it at a time. So, it is very easy to use for any internal team.

Overall, I will give it a nine out of ten. For internal users and operation teams, Retool has helped a lot. We have a lot of components/configurations and other things to create the whole database and tools. There is a lot of configuration, but Retool makes it easy to configure and create a proper host. So, I will give it nine out of ten.