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UVdesk, secured and supported by Hossted

HOSSTED | 2.6.0

Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

6 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

UVdesk Review

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
ticket management, knowledge base creation, and multichannel support, making it suitable for businesses of all sizes.
What do you dislike about the product?
initial setup and configuration a bit complex, especially if they're new to helpdesk software.
What problems is the product solving and how is that benefiting you?
Testing purpose


    Alif Satria P.

Simple ticketing system, best value on price

  • July 31, 2023
  • Review provided by G2

What do you like best about the product?
UVdesk is a really basic Ticketing system and also its a open source ticketing system, I have using Uvdesk aroun 1 year as our IT ticketing system to supporting our user.
In Uvdesk its really cover basic need as ticketing system price to value.
What do you dislike about the product?
Downside of using UVdesk, like limitation in integration, user interface or UI/UX its really basic. it might face challenges with scalability for larger organizations or enterprises.
What problems is the product solving and how is that benefiting you?
Overall, UVdesk solves the challenges associated with our customer support management, enabling IT to provide efficient, organized, and personalized support to our customers / users.


    Archit S.

Best Help Desk app, if you are looking for clean and simple UI.

  • May 12, 2022
  • Review verified by G2

What do you like best about the product?
It's Clean User Interface, easy dashboard and high compatibility will
Make you fall in love with it with few minutes. It's so easy to operate that even non-IT people will be able to use it with ease.
What do you dislike about the product?
If you get any technical error, then it might can take extra long to be resolved as their customer service is a little bit slow but that's really hard that you will face any issue.
What problems is the product solving and how is that benefiting you?
We are using it for managing are clients and resolving their problems as fast as possible by keeping an eye over real time status of each query registered with us.


    Information Technology and Services

Advance and easy to implement

  • January 06, 2022
  • Review provided by G2

What do you like best about the product?
There is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.
What do you dislike about the product?
It can be complex to choose best practices out of so many options.
What problems is the product solving and how is that benefiting you?
Made it easier as it can be integrated with Facebook and Twitter for our automated response service


    Samuel G.

UVdesk is a help desk service that can be integrated with any application

  • November 07, 2019
  • Review provided by G2

What do you like best about the product?
UVdesk is a multichannel ticket management system that can be integrated into different applications to improve customer communication. What I like most about this software is that it integrates with the best known and used social networks in the world, such as Facebook and Twitter. Another very important feature is that it has a knowledge base that can generate frequent questions and answers. I also like your Agent Insights tool, which allows you to measure the capabilities of the agent in question.
What do you dislike about the product?
Occasionally, the service of prepared responses delays in sending the messages, which has generated that some clients generate discomfort and force our agents to respond manually.
What problems is the product solving and how is that benefiting you?
UVdesk has made our lives easier, as we have found an application that can be integrated with Facebook and Twitter for our automated response service. Being a multichannel software, it has also allowed us to connect with our email provider to deal with incidents directly from the software interface.
Recommendations to others considering the product:
Easy to use, loaded with excellent components and at an affordable price. I highly recommend the use of UVdesk.


    Utilities

IT analyst

  • June 13, 2018
  • Review provided by G2

What do you like best about the product?
It has a very user-friendly interface. I have not found a more simple and effective software that will allow you to work with different programs. The UVdesk has always been excellent and quickly solves problems.
What do you dislike about the product?
There were a few bugs to get started, but I think this was due to the version of PHP I used, the quick support for me.
What problems is the product solving and how is that benefiting you?
I've set up my email with UVdesk, and any mail that arrives in my mailbox is converted to a ticket, and I can return my every client and partners.


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