Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,227 reviews
from
External reviews are not included in the AWS star rating for the product.
Experience using insider in marketing development
What do you like best about the product?
We love Insider’s customer data processing and consolidation feature, it is really a hub for customer data across platforms and channels. And it’s not just about data, Insider’s platform has all the tools a marketer needs to engage customers across all these channels and platforms.
What do you dislike about the product?
Navigation can be a bit tricky sometimes but they also have round the clock assistance to help us with this.
What problems is the product solving and how is that benefiting you?
The traffic to our website and mobile web has shown significant growth in the recent months, and we wanted a marketing solution that would enable us to optimize the user experience for our visitors, optimize each user’s journey across our channels and engage them individually. We realized Insider’s web suite had the perfect solutions for this. One challenge along the way was to get users to opt-in to our web push, easier said than done, but in reality, after using Insider we realized an opt-in rate of 9.3% which was better than the benchmark for our industry. Amazing tool really!
Good choice for startup company
What do you like best about the product?
It only took 30 mins to install the basic functions.
What do you dislike about the product?
The loading of the background pages are too time consuming, even sometimes the screens get stuck with spinning circle.
What problems is the product solving and how is that benefiting you?
Get more communication with our customers.
An excellent experience
What do you like best about the product?
The support, efficiency, and seriousness of the company.
What do you dislike about the product?
Apart from perhaps the lack of flexibility in the content creation interface, there are no particular negative points.
What problems is the product solving and how is that benefiting you?
Our site is more pleasant to visit and more dynamic, we are highlighting our promotions more and we hope to optimize our conversion rate.
Product Review
What do you like best about the product?
Insider Korea team members are reliable and enthusiastic.
What do you dislike about the product?
They need more people.
It will be better to let the clients bring their own AI algorithms.
It will be better to let the clients bring their own AI algorithms.
What problems is the product solving and how is that benefiting you?
Website personalization.
Real-time targeting and offering.
Real-time targeting and offering.
Insider’s team is very helpful and knowledgeable
What do you like best about the product?
Insider’s team is very helpful and knowledgeable, they make it a priority to support us at every junction. This level of quality support in real-time is unparalleled and has helped us go live with many campaigns much quicker than we expected.
What do you dislike about the product?
We’re still in the process of getting started, so it’s too soon to say about the negatives.
What problems is the product solving and how is that benefiting you?
We started using trigger push and conversion push from Insider’s Web Push and we’re already seeing great results from these campaigns. When we compare the onsite metrics from before and after, we realize that the ROI from using Insider is positive plus it is also an easy to use marketing hub. We no longer have to use multiple tools, Insider brings everything to one place.
Fantastic tool, effective results and amazing team to work with!
What do you like best about the product?
During the short time we've been in partnership with Insider we've been so impressed with the effectiveness and support of the team, they have not only helped us to put in place numerous ideas we had to improve our site, but also suggested excellent personalisations ideas that have shown incredible results. Keep up the good work!"
What do you dislike about the product?
We've had such a great experience with the team and the tool, absolutely nothing to dislike.
What problems is the product solving and how is that benefiting you?
Increasing conversion by creating new and engaging onsite experiences to improve the customer journey.
Engaging mobile users personally has never been easier
What do you like best about the product?
What we really enjoy about using Insider is their segmentation capability which helps us to engage with users in a very efficient way. The next best thing is the InStory product which greatly improves the engagement on our mobile web as these are Instagram-like stories where we can tell our customers about important things like offers, new plans etc.
What do you dislike about the product?
Nothing much to dislike, all our mobile campaigns have given us great results and we like the easy-to-use platform.
What problems is the product solving and how is that benefiting you?
One of our biggest challenges before Insider was how to get our users to actively engage on our website, particularly the mobile web as almost all our traffic is generated by the mobile web. We tried using standard banners and carousels, but with limited results. With Insider, we were able to show these amazing stories on our mobile web using their InStory product. The engagement improvement was almost immediate and our CTR increase 2X from before. Insider’s app push feature has helped us send highly targeted app push notifications, almost 21 million in the past 6 months.
Recommendations to others considering the product:
I recommend trying multiple products to find which one is better for your business. It may happen that with the Insider platforme you won’t need any other tools and vendors.
Amazing tool and dedicated team!
What do you like best about the product?
Insiders helped power up our website with impactful engagement and conversion functions such as exit intent recommendations and web pushes.
What do you dislike about the product?
So far the experience has been great and there's nothing we dislike.
What problems is the product solving and how is that benefiting you?
Retaining customers browsing the site and converting to sales.
Optimizing the conversion funnel with Insider’s Architect just became easier
What do you like best about the product?
In the past, we have had to rely a lot on our own IT team but Insider has proven to be much more agile and we are working much faster, building and testing more weekly campaigns. and our dependence on the IT team has also been quite low.
The platform’s ability to segment customers into unique profiles makes personalized targeting so much more effective.
The platform’s ability to segment customers into unique profiles makes personalized targeting so much more effective.
What do you dislike about the product?
Our experience with Insider so far has been great, we get a lot of support and guidance from their account managers. Any time we run into some issues with scenarios, they are smoothened out in no time.
What problems is the product solving and how is that benefiting you?
Our main goal was to focus on the conversion funnel and improve our conversion rates. We’ve been using Insider experiments and template features a lot by using web push, and Architect to create unique customer journeys across the conversion funnel.
It’s a very user-friendly platform and the account managers can share a lot of knowledge with you. We’re really happy with our decision to go with Insider.
It’s a very user-friendly platform and the account managers can share a lot of knowledge with you. We’re really happy with our decision to go with Insider.
Being able to deliver impactful personalization based on Insider’s segmentation
What do you like best about the product?
When starting out with Insider, one of our biggest challenges was automating our campaigns. Insider stepped right in and filled that gap and we really love the support we receive from Insider’s local teams. Insider’s deep segmentation is another feature we love in their products, not to mention the A/B testing feature that is data-driven and which has helped us deliver true personalization in our engagements.
What do you dislike about the product?
Insider’s panel takes some getting used to, however, it’s really unfair to point it out as a negative, since the range of features and analytics it has is amazing. Plus there’s active support in helping us navigate the panel.
What problems is the product solving and how is that benefiting you?
Our goal was to automate much of our marketing efforts and integrate a powerful personalization tool into our mix. Some of our challenges were around automating our push notifications and being able to segment our user profiles. With insider, not only were we able to automate our push notifications, but we could now target our users with highly personalized engagement using insider’s powerful segmentation feature. We achieved an open rate of 18.94% on our push notifications, which is much higher than our industry benchmarks. The results we’ve realized so far, is nothing short of remarkable.
showing 1,091 - 1,100