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Excellent service and ideas from Insider!
What do you like best about the product?
Some shopping trigger tools are very useful to enhance the ATV, such as the side menu coupon, which can trigger more customer to enjoy the promotion. Also the tools can improve the current website by provide more message and reminder to customer, which can drive them to purchase.
What do you dislike about the product?
There are usually some minor display setting problems when i am using the portal. There will be limitation of the position on some tools or graphic, which is not too user friendly or not friendly to my website layout.
What problems is the product solving and how is that benefiting you?
High bounce back rate and low conversion rate.
Bounce back rate has been lowered after the work with Insider, also a great uplift of sales after using the Insider functions.
Bounce back rate has been lowered after the work with Insider, also a great uplift of sales after using the Insider functions.
Recommendations to others considering the product:
Time Spending on using Insider, as there are many functions, if you can utilize them well, it takes quite a lot of work to do on it
Using Insider products is very easy. Their support is excellent.
What do you like best about the product?
Excellent easy to use website, service and products. Products are useful and helps what my business needs.
What do you dislike about the product?
I would like them to improve their reports.
What problems is the product solving and how is that benefiting you?
With their tools it's much easier to reach my customers and get them to buy my products.
One of the best tools for user experience.
What do you like best about the product?
We started working with Insider because we wanted to explore how we could make user experience more appealing and get users hooked on it. We really loved Insider’s InStory product because it was easy to implement and it created a gamified and more engaging experience for the users.
What do you dislike about the product?
Sometimes it is a bit challenging to create visuals but it’s worth it.
What problems is the product solving and how is that benefiting you?
We were looking for ways to engage and retain users with high discount affinity, which was a challenge as these users are constantly evaluating various options. But using InStory we were able to personalize our engagement with such users. This interactive experience helped us greatly.
Recommendations to others considering the product:
A unique aspect we liked about Insider is how it’s extremely effective at boosting user experience. If you’re looking for something along the same lines, then it’s definitely worth a shot!
Efficient and effective optimisation partner
What do you like best about the product?
The team is very accessible and the tool works well
What do you dislike about the product?
Took a while to understand how the tool works in terms of updates appearing but once familiar became more intuitive to use
What problems is the product solving and how is that benefiting you?
Covid communication and promotional optimisation to help conversion. Not necessarily used it well as an AB tool which I have a strong background in with other tools but have being using it to help us meet sales and communicate to our customers.
Flexibility, personnalisation and performance
What do you like best about the product?
The team is always reactive and creative. At the same time, the platform allows me to be autonomous and extremely quick in my actions.
Possibilities are huge : personnalisation & segmentation, mobile first, conversion improvement etc.
Possibilities are huge : personnalisation & segmentation, mobile first, conversion improvement etc.
What do you dislike about the product?
Nothing specific to report - the plateform is easy to use but sometimes support is needed on specific cases, even though the team is always here to help, it may be an issue.
What problems is the product solving and how is that benefiting you?
Facing CMS complexity
Mobile navigation improvement
Web & mobile conversion improvement
Consumer journey improvement
Mobile navigation improvement
Web & mobile conversion improvement
Consumer journey improvement
Endless Personalization Possibilities with Automated Customer Journeys
What do you like best about the product?
Insider's products help us create many scenarios, which would have taken our developers a lot more time to implement themselves.
Their managers and accounts specialists are a good source of information and have helped us realize a number of campaigns. This has made the completion of complex projects much easier.
Their managers and accounts specialists are a good source of information and have helped us realize a number of campaigns. This has made the completion of complex projects much easier.
What do you dislike about the product?
We often receive answers and corrections to scenarios in the evening, which means that the scenarios are completed with a 24-hour delay. We wait for some responses even longer, e.g. monthly reports.
What problems is the product solving and how is that benefiting you?
Cupsell is an ecommerce marketplace that supports entrepreneurs to reach the right audience with the right messages. For this we need to be agile and react to real time scenarios without depending on developers for UX updates.
With Insider’s Desktop and Mobile push notifications, we were able to promote our shops, their individual designs, new promotions and products collections.
With Insider’s Desktop and Mobile push notifications, we were able to promote our shops, their individual designs, new promotions and products collections.
We combined web push and location based targeting for superior user experience
What do you like best about the product?
We find Insider’s web push notification feature really helpful and easy to use. The level of personalization and customization that is possible is beyond any other tool that we’ve used so far. Combining this feature with location-based targeting is another strategy we implemented and this gave us stellar results. Another great feature is their conversion suite- which is a must have if you are looking for conversion rate optimization.
What do you dislike about the product?
They have a lot of products and features- which makes it difficult to understand the use-cases. Most of the product names on the platform doesn’t make sense to us and is confusing to know what they are used for. Also editing variation is not easy to use as much as the platform itself.
What problems is the product solving and how is that benefiting you?
One of the things that we wanted to focus on was reaching out to customers on mobile and desktop web but within specific locations. We found both these available in Insider’s platform. We made use of their tailored push templates to send personalized product recommendations to customers from our platform. Furthermore, since we also want to promote specific products at specific locations, we combined this with insider’s location-based targeting feature to promote said products to users within a geo-fence area.
Best tool for conversions increasing AOV
What do you like best about the product?
The platform has helped us tremendously to deliver personalized experiences on both the desktop and the mobile web. By using pre-built templates and their editor we were able to build campaigns that best suited our needs.
What do you dislike about the product?
Everything is good, but it would be great if we could customize some template elements.
What problems is the product solving and how is that benefiting you?
Our goal was to combat user drop-off and improve retention. It was vital that we were able to increase the AOV on our mobile web. With Insider platform we realized we could create unique campaigns with custom experiences and when combined with tools like exit intent the resulting experiences were remarkable. Custom web experiences work better than standard ones. Make sure to leverage Insider’s AI platform to create unique and personalized experiences.
Recommendations to others considering the product:
Custom web experiences work better than standard ones. Make sure to leverage Insider’s AI platform to create unique and personalized experiences.
Game Changer for Retention!
What do you like best about the product?
It’s very simple to use. But you can create complex campaigns and personalized journeys using
something as simple as a drag-and-drop editor. We were able to create and deploy our
campaign in just a matter of minutes.
something as simple as a drag-and-drop editor. We were able to create and deploy our
campaign in just a matter of minutes.
What do you dislike about the product?
There some lack of customization when it comes to themes and colors.
What problems is the product solving and how is that benefiting you?
A big challenge was getting our visitor’s attention and engaging them to convert. User drop-offs
was something we were struggling with. When Insider came out with their new product- Instory,
we wanted to see the impact it would create on our website. InStory makes use of the Instagram
like stories, and we used this to showcase some of our products and trending offers. Because
users were engaged, we were able to improve the time users spend on the site as well as
motivate them to check out the products.
was something we were struggling with. When Insider came out with their new product- Instory,
we wanted to see the impact it would create on our website. InStory makes use of the Instagram
like stories, and we used this to showcase some of our products and trending offers. Because
users were engaged, we were able to improve the time users spend on the site as well as
motivate them to check out the products.
Great for personalization strategy and user experience
What do you like best about the product?
The best thing about Insider’s platforms is their detailed analytics platform which gives amazing insights into how our campaigns are performing and of course we are happy to avoid dependency on our IT team which was always the issue.
What do you dislike about the product?
There are limitations on how much we can change some themes and colors. Since we have our own design and themes on our website, it would be great if we could customize some template elements to match our theme.
What problems is the product solving and how is that benefiting you?
Our biggest challenge was to improve our CTR and boost engagement on our homepage. Insider has some great tools to tackle this challenge; we were able to provide personalized approach and more realistic product discovery experience to each and every user. These helped us achieve our targets and we also realized better conversions than we expected.
Recommendations to others considering the product:
The best thing is the accounting of Insider. Despite having a really difficult structure of our website colleagues from Insider made everything simple and easy for us to use.
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