Asana
AsanaExternal reviews
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Great
What do you like best about the product?
Everything the whole workflows are the best
What do you dislike about the product?
Wish there was more options for things someetimes
What problems is the product solving and how is that benefiting you?
Completing all tasks and follow ups
Love Asana, but to get the most out of it you would need to upgrade
What do you like best about the product?
Asana helps streamline my day to day workflow and strategically plan out my week
What do you dislike about the product?
The features within the free plan are not as robust as i'd like. I can only use the most basic rules in my projects and the forms feature still requires a lot of manual work on the free plan.
What problems is the product solving and how is that benefiting you?
Asana helps me build out robust timelines and project schedules. It helps my team manage their tasks throughout a project
Asana is a tool I use personally and professionally to manage all the work I'm responsible for.
What do you like best about the product?
The API access and advanced interface functionality really opens up the door for me, as I have a very strong technology background. I'm able to build more into workflows and extend to meet my needs.
What do you dislike about the product?
I don't have many. The Asana community takes feedback very well, so when there is something, there is often attention given to resolving it. If I had to nitpick I would say that the search could evolve a bit more.
What problems is the product solving and how is that benefiting you?
Giving my team and I one place to do work.
Asana for Boutique Law Firm
What do you like best about the product?
There are fields so we can indicate internal and external deadlines for staff.
What do you dislike about the product?
There is a learning-curve due to the many features they provide.
What problems is the product solving and how is that benefiting you?
Managing tasks and getting a global view of what everyone is working on so that our team knows if we are on track or missing deadlines. Great for tracking new leads.
Excellent project management app that can be used for all kinds of projects
What do you like best about the product?
I like that there is a free version to try out and that it has a very user-friendly interface. It helps me to think and organise my work better.
What do you dislike about the product?
I can't use the free version if i'm not working as a team and have to pay for more than 2 seats if I want to use more functions.
What problems is the product solving and how is that benefiting you?
I have too many tasks and too many projects. It is hard to organise quickly with handwritten notes anymore. Asana helps me to organise my tasks very quickly.
I LOVE almost everything about Asana... but their customer service is abysmal
What do you like best about the product?
I love that Asana is easy to use (I've implemented it with many new teams and they all pick it up seamlessly), the extra delight is well.... delightful, and I feel like it's reasonable value for money overall. I also love that they continue investing in the product with new features, so it always feels like you're getting more value all the time.
What do you dislike about the product?
The customer service is absolutely appalling. They tout that they have 24/7 customer service, but there is no ability to call or live chat. Your only option is email, and it often takes them multiple days to respond. It's awful. I just use Asana daily, praying that I don't actually have any issues that require customer service support. If I didn't have so much time and effort invested, I would have jumped to a different product already for this alone, but unfortunately I'm hooked on the product. Live customer service in real time available via live chat should be a barrier to entry for a tech-focused online service product like Asana... it's truly appalling and so upsetting that they don't have it. As a paying customer especially, it's just unfathomable.
What problems is the product solving and how is that benefiting you?
Everything related to task management, collaboration with others... Asana makes it easy to review/approve marketing or documents, especially with the ability to link out to other places like dropbox. It's also great for recurring or semi-regular tasks so I don't have to remember. I have AuDHD, so Asana is a lifesaver in literally so many ways... I would LOVE it if they would just fix their freaking customer service. Live chat is a barrier to entry these days and the bare minimum for a product like this, get it together, Asana!! If I didn't have so many years invested, I would have bailed by now to a different service, but I love the product so much I stayed.
Great option for collaboration, load management and task organization
What do you like best about the product?
Collaboration on project. Saves meeting time and encourages communication.
What do you dislike about the product?
Can only assign one person to a task. But can create subtasks to help.
What problems is the product solving and how is that benefiting you?
Clearer communication in a space that forces you to have things written down. Lessens the gaps in communication.
Asana is great as a project management tool but I sometimes wish it can help me with organization
What do you like best about the product?
Project management among the team, easy to learn
What do you dislike about the product?
It is not organized enough, not enough features. So much so that I don't really use it for my own tracking, more of communication between myself and the team on their own tasks.
What problems is the product solving and how is that benefiting you?
Working as a team remotely. It helps me keep track of other team members' tasks.
Creating order and ownership
What do you like best about the product?
I love that it can be as simple or as complex as you need it to be. I like that it is customizable to project types, and that it makes collaboration across teams easider.
What do you dislike about the product?
I don't like that there is no way to personalize calendars. I can only see due dates on the calendar, but I'd like to see additional filtering to display other kinds of dates such as "publish date" or "event date" to create contrast for the actual deliverable due date. I also don't see the option to create documents that can act as a knowledge base and if it exists, I couldn't find it.
What problems is the product solving and how is that benefiting you?
It is allowing us to be more efficient with our campaigns, to not let creative ideas fall through the cracks, and to allocate accountability where needed.
Easy for a newbie
What do you like best about the product?
It's very easy to start learning right away. It's very easy to edit while learning. It seems to communicate with many applications
What do you dislike about the product?
I have a hard time with the scope of what Asana can do. I am always Googling how to make it work. the Getting Started video is easily accessible though.
What problems is the product solving and how is that benefiting you?
Keeping track of all the little tasks that need to get done within bigger projects
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