Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Works great - does everything I need it to do.
What do you like best about the product?
Zoom is very easy to use - it's our go to hear at our SaaS company.
Never had any issues, it's reliable, fast and widely accepted and used by our clients.
We have Zoom integrated into our Hubspot scheduling pages, so everything is automated!
Never had any issues, it's reliable, fast and widely accepted and used by our clients.
We have Zoom integrated into our Hubspot scheduling pages, so everything is automated!
What do you dislike about the product?
There's not much I dislike. I haven't had the opportunity to try out any other features beyond just meetings.
What problems is the product solving and how is that benefiting you?
Zoom allows us to close deals faster, and provide human customer support.
Zoom has become an essential tool I rely on to run my business seamlessly
What do you like best about the product?
What I like best about Zoom Workplace is that I can use it anywhere—whether I’m in the office or on the road
What do you dislike about the product?
I can’t think of a downside to Zoom Workplace—it’s been consistently reliable for me.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is solving the challenge of hosting multiple meetings with people all over the world in a single day, allowing me to collaborate in real time and keep business moving efficiently.
Zoom really is the pinnacle of digital video communication and meeting
What do you like best about the product?
The ease of use and low barrier to entry has always made it my preferred choice.
What do you dislike about the product?
Honestly I wish there was just some more customization when it comes to filters but a green screen fixes that mostly.
What problems is the product solving and how is that benefiting you?
How to meet someone face to face but be miles away from them.
Zoom Workplace Review
What do you like best about the product?
Zoom Workplace combines meetings, chat, phone, whiteboard, calendar, and even email into a single platform. This means teams don’t have to juggle multiple tools to stay connected.
What do you dislike about the product?
Because Zoom Workplace tries to do many things (meetings, chat, whiteboard, phone, calendar, etc.), the admin side can be cumbersome. Some features are buried deeply, menus or tabs proliferate.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps remote and hybrid teams stay fully connected and engaged—features like Smart Gallery, Zoom Rooms, and immersive virtual collaboration make sure everyone feels equally seen and heard, no matter where they’re working from.
Zoom Workplace Review
What do you like best about the product?
Zoom Workplace is more than just a video conferencing tool—it’s a full-fledged AI-powered collaboration platform designed to streamline how teams communicate, plan, and execute work.
AI Companion for Productivity
- Automatically generates meeting summaries, action items, and email drafts.
- Helps draft documents, respond to chats, and prep for meetings.
- Saves time on repetitive tasks so teams can focus on strategic work.
Improved Customer Interactions
- Zoom Phone tracks billable hours directly within the app.
- AI tools assist during client meetings—no more “I’ll get back to you” delays.
Scalable for Any Team Size
- Works for small businesses and large enterprises alike.
- Flexible pricing and features that grow with your organization.
AI Companion for Productivity
- Automatically generates meeting summaries, action items, and email drafts.
- Helps draft documents, respond to chats, and prep for meetings.
- Saves time on repetitive tasks so teams can focus on strategic work.
Improved Customer Interactions
- Zoom Phone tracks billable hours directly within the app.
- AI tools assist during client meetings—no more “I’ll get back to you” delays.
Scalable for Any Team Size
- Works for small businesses and large enterprises alike.
- Flexible pricing and features that grow with your organization.
What do you dislike about the product?
Customer Support Frustrations
- Many users report poor customer service, especially when dealing with billing issues or technical glitches.
- Automated responses often delay resolution, which can be frustrating for time-sensitive problems.
Security Concerns
- Zoom has faced criticism for past vulnerabilities like “Zoom bombing” and weak encryption protocols.
- Although improvements have been made, some organizations still hesitate to trust it for sensitive communications.
Free Plan Restrictions
- Group meetings on the free plan are capped at 40 minutes, which can be limiting for longer discussions or workshops.
- Many users report poor customer service, especially when dealing with billing issues or technical glitches.
- Automated responses often delay resolution, which can be frustrating for time-sensitive problems.
Security Concerns
- Zoom has faced criticism for past vulnerabilities like “Zoom bombing” and weak encryption protocols.
- Although improvements have been made, some organizations still hesitate to trust it for sensitive communications.
Free Plan Restrictions
- Group meetings on the free plan are capped at 40 minutes, which can be limiting for longer discussions or workshops.
What problems is the product solving and how is that benefiting you?
1. Fragmented Communication
- Problem: Teams juggle multiple apps—email, chat, calendar, docs, meetings—leading to lost context and slower decisions.
- Solution: Zoom Workplace unifies these into one platform, reducing tool-switching and keeping conversations, files, and schedules in sync.
2. Meeting Overload & Follow-Up Chaos
- Problem: Endless meetings with unclear outcomes and forgotten action items.
- Solution: AI Companion auto-generates meeting summaries, action items, and follow-up emails—so you spend less time recapping and more time executing.
3. Manual Documentation & Workflow Bottlenecks
- Problem: Writing reports, drafting emails, and updating docs eats into your deep work time.
- Solution: AI tools assist with drafting, editing, and summarizing content across chat, email, and docs—speeding up client communication and internal updates.
4. Remote Collaboration Fatigue
- Problem: Virtual work can feel disconnected and exhausting.
- Solution: Features like whiteboarding, breakout rooms, and async video messages help teams stay engaged without burning out.
- Problem: Teams juggle multiple apps—email, chat, calendar, docs, meetings—leading to lost context and slower decisions.
- Solution: Zoom Workplace unifies these into one platform, reducing tool-switching and keeping conversations, files, and schedules in sync.
2. Meeting Overload & Follow-Up Chaos
- Problem: Endless meetings with unclear outcomes and forgotten action items.
- Solution: AI Companion auto-generates meeting summaries, action items, and follow-up emails—so you spend less time recapping and more time executing.
3. Manual Documentation & Workflow Bottlenecks
- Problem: Writing reports, drafting emails, and updating docs eats into your deep work time.
- Solution: AI tools assist with drafting, editing, and summarizing content across chat, email, and docs—speeding up client communication and internal updates.
4. Remote Collaboration Fatigue
- Problem: Virtual work can feel disconnected and exhausting.
- Solution: Features like whiteboarding, breakout rooms, and async video messages help teams stay engaged without burning out.
Continuous Innovation
What do you like best about the product?
people don’t even need an account; a link is enough.
What do you dislike about the product?
The chat section is slow. Not easy to share things quickly during meetings. It lags a little.
What problems is the product solving and how is that benefiting you?
Sometimes, I can't take all the meetings. So I use AI meeting assistants to take the minutes of the meeting and gave me in docs form.
Automated communication through Zoom Workfloe
What do you like best about the product?
Zoom Workplace saves my team time by streamlining the way we communicate. Our meetings are quicker and more efficient due to the AI tools provided, such as summarizing meeting info.
What do you dislike about the product?
My company also uses Microsoft Teams for other meetings that are external which makes it difficult. I wish Zoom offered further CRM integration .
What problems is the product solving and how is that benefiting you?
Zoom workplace allows my team to meet with internal team members as well as external clients in an organized fashion. It’s very easy to communicate smoothly and generate actionable insights from meeting details.
Zoom Workplace
What do you like best about the product?
Comprehensive and easy to use. Options provided.
What do you dislike about the product?
Too many windows pop open before Zoom is launched
What problems is the product solving and how is that benefiting you?
not any
Zoom is a top-notch video chat with a great competitive price
What do you like best about the product?
AI powered communication and productivity, making it great for collaboration. Very easy to use, competitive price with a free version option. Customer support, video and audio recording, various backgrounds with social media integration. You can also share Desktop.
What do you dislike about the product?
Zoom docs has poor spelling and grammar corrections. Connectivity issues which can lag or drop if someone has a weak internet connection. Mobile app connectivity problems.
What problems is the product solving and how is that benefiting you?
The ability to share screens helps during collaboration and external communication. AI helps with transcription which boosts productivity. The video and audio quality also helps with virtual meetings and presentations.
Boosts Meeting Productivity with AI, But Pricey
What do you like best about the product?
I love Zoom Workplace for its intuitive user interface, which makes setup and onboarding new team members easy. The note-taking and transcription features are immensely helpful for meetings, and the AI assistant boosts my productivity by allowing me to focus better during meetings.
What do you dislike about the product?
I would appreciate if Zoom Workplace were more affordable.
What problems is the product solving and how is that benefiting you?
I find the product enhances my concentration during meetings with its AI assistant, boosts productivity, and simplifies note-taking and transcription.
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