Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Platform for Seamless Remote Connections
What do you like best about the product?
It's a great platform for connecting with customers, clients and interested parties who aren't able to meet in person.
What do you dislike about the product?
Nothing, it's a great tool that I use regularly.
What problems is the product solving and how is that benefiting you?
It saves travelling time and expense, connecting you with global colleagues and stakeholders.
Global Access Made Easy, But Occasional Feature Glitches
What do you like best about the product?
Anyone with the invitation link can join from anywhere in the world.
What do you dislike about the product?
At times, the camera and some other features do not function properly.
What problems is the product solving and how is that benefiting you?
This tool has been useful for assisting me with B2B meetings involving companies from other countries. It has made the process of connecting and communicating with international partners much smoother.
Smooth Collaboration and Top-Notch Features, But Resource-Heavy at Times
What do you like best about the product?
oom Workplace offers a very smooth and reliable experience for meetings and collaboration. The interface is clean and easy to use, and scheduling or joining meetings takes only seconds. I also appreciate the high-quality audio and video, even with lower internet speeds. The screen sharing, breakout rooms, and recording features make teamwork simple and productive. It’s a complete tool for both remote and hybrid work environments.
What do you dislike about the product?
Sometimes the app consumes noticeable system resources, especially when running multiple meetings or sharing screens in HD. Also, integrating some external apps or calendar tools can take extra steps. The pricing for premium plans might be a bit high for small teams. However, overall performance remains excellent compared to most competitors.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps us connect teams across different locations with clear audio and video quality, making meetings more productive and professional. It solves communication gaps and saves time by allowing quick collaboration without the need for physical presence. Features like screen sharing and recording also help document discussions and decisions efficiently.
Reliable, Feature-Rich, and Essential—Minor Fatigue and Usability Hurdles
What do you like best about the product?
I’ve been using Zoom since college and have continued to use it extensively in my professional roles across multiple jobs. One of the biggest strengths of Zoom is its reliability and ease of use—joining or hosting meetings is quick and intuitive, whether it’s from a desktop, mobile, or even tablet. I particularly appreciate the HD video and audio quality, which makes long meetings and presentations much smoother, even when team members are in different locations or time zones.
The screen sharing and collaboration features are also excellent. I frequently use screen share for project updates, walkthroughs, and brainstorming sessions. The ability to annotate on shared screens and the whiteboarding feature makes remote collaboration almost as effective as in-person meetings.
I also value the breakout rooms for small group discussions during workshops or team meetings, which help organize participants efficiently without interrupting the main session. The recording and transcript options are incredibly useful for documentation, follow-ups, and sharing with team members who couldn’t attend live.
Finally, I’ve found Zoom to integrate well with other tools we use at work, like Google Calendar and Slack, which streamlines scheduling and communication. Overall, Zoom has been a core tool for staying connected, productive, and collaborative throughout my academic and professional journey.
The screen sharing and collaboration features are also excellent. I frequently use screen share for project updates, walkthroughs, and brainstorming sessions. The ability to annotate on shared screens and the whiteboarding feature makes remote collaboration almost as effective as in-person meetings.
I also value the breakout rooms for small group discussions during workshops or team meetings, which help organize participants efficiently without interrupting the main session. The recording and transcript options are incredibly useful for documentation, follow-ups, and sharing with team members who couldn’t attend live.
Finally, I’ve found Zoom to integrate well with other tools we use at work, like Google Calendar and Slack, which streamlines scheduling and communication. Overall, Zoom has been a core tool for staying connected, productive, and collaborative throughout my academic and professional journey.
What do you dislike about the product?
While Zoom is highly reliable and feature-rich, there are a few areas that can be frustrating. First, meeting fatigue can be real—long back-to-back sessions can be draining, and sometimes it’s hard to stay fully engaged in virtual meetings.
Occasionally, I’ve noticed connectivity or audio issues, especially for participants with weaker internet connections, which can disrupt the flow of meetings. Another minor drawback is that the interface can feel cluttered with too many settings and features, which can be overwhelming for new users or occasional participants.
Lastly, security concerns occasionally arise, especially with public links or external participants. While Zoom has improved significantly with updates like waiting rooms and passcodes, I’ve had to be extra cautious for sensitive or confidential meetings.
Overall, these are relatively minor issues compared to the platform’s overall utility, but they do affect the user experience occasionally.
Occasionally, I’ve noticed connectivity or audio issues, especially for participants with weaker internet connections, which can disrupt the flow of meetings. Another minor drawback is that the interface can feel cluttered with too many settings and features, which can be overwhelming for new users or occasional participants.
Lastly, security concerns occasionally arise, especially with public links or external participants. While Zoom has improved significantly with updates like waiting rooms and passcodes, I’ve had to be extra cautious for sensitive or confidential meetings.
Overall, these are relatively minor issues compared to the platform’s overall utility, but they do affect the user experience occasionally.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the core problem of remote communication and collaboration across teams, departments, and even organizations. In both my academic and professional experience, it has allowed me to connect with people instantly, regardless of location or time zone, which eliminates delays and reduces the need for in-person meetings.
It also addresses the challenge of virtual teamwork. Features like screen sharing, whiteboarding, breakout rooms, and meeting recordings make collaboration seamless, allowing teams to brainstorm, review projects, and make decisions in real time. This has significantly increased productivity and reduced miscommunication, especially for complex projects where visual explanations are key.
Additionally, Zoom helps document discussions and decisions through its recording and transcription features. This is especially beneficial for follow-ups, knowledge sharing, and onboarding new team members, ensuring nothing important gets lost.
Overall, Zoom has been a central tool for maintaining efficiency, collaboration, and continuity, whether in remote work, virtual training sessions, or cross-functional projects. It saves time, keeps teams aligned, and ensures that work keeps moving forward even when we’re not physically together.
It also addresses the challenge of virtual teamwork. Features like screen sharing, whiteboarding, breakout rooms, and meeting recordings make collaboration seamless, allowing teams to brainstorm, review projects, and make decisions in real time. This has significantly increased productivity and reduced miscommunication, especially for complex projects where visual explanations are key.
Additionally, Zoom helps document discussions and decisions through its recording and transcription features. This is especially beneficial for follow-ups, knowledge sharing, and onboarding new team members, ensuring nothing important gets lost.
Overall, Zoom has been a central tool for maintaining efficiency, collaboration, and continuity, whether in remote work, virtual training sessions, or cross-functional projects. It saves time, keeps teams aligned, and ensures that work keeps moving forward even when we’re not physically together.
Reasonable free option
What do you like best about the product?
Intuitive UX - no training needed, you can just start using it.
What do you dislike about the product?
Resource hog - my computer noticeably slows down when running Zoom
What problems is the product solving and how is that benefiting you?
It's a reasonable video conferencing solution.
Great for Global Collaboration, Needs Better Integration
What do you like best about the product?
Connecting teammates from around the world or city in a single place to conduct business and get work done.
What do you dislike about the product?
Lack of integration across various calendar apps, email, AI agents etc.
What problems is the product solving and how is that benefiting you?
Connecting with clients and teams who are all over the globe.
Reliable and User-Friendly, Though Resource-Heavy in Long Meetings
What do you like best about the product?
What I like best about Zoom Workplace is its ease of use and reliability. The video and audio quality are consistently good, even with average internet connectivity. I also find the collaboration features like screen sharing, breakout rooms, and whiteboard very helpful during meetings and team discussions. Overall, it makes remote communication smooth and efficient.
What do you dislike about the product?
Sometimes, Zoom Workplace can consume a lot of system resources, especially during long meetings with screen sharing or multiple participants. Also, occasional connectivity lags or audio drops can interrupt the flow of discussion. Apart from that, I feel most of the features work quite well overall.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is solving the problem of communication gaps in remote and hybrid work environments. It helps bring teams together through reliable video meetings, chat, and collaboration tools, no matter where people are located. For me, it has made it easier to connect with colleagues, conduct virtual discussions, and share ideas in real time, which improves overall productivity and teamwork.
User-Friendly and Accessible, But Occasional Freezes and Audio Lag
What do you like best about the product?
This platform is very accessible and user-friendly, making it simple to share information and manage your screen.
What do you dislike about the product?
Sometimes, the screen may freeze or the audio can lag.
What problems is the product solving and how is that benefiting you?
The audio lag has gotten better as time has passed.
Quality video calls, AI with room for improvement
What do you like best about the product?
Being able to have a means for videoconferences and calls with my clients facilitates the support medium, and the quality of the service helps our operation.
What do you dislike about the product?
artificial intelligence can still have improvements for optimal performance
What problems is the product solving and how is that benefiting you?
everything is on the same platform, video calls, chat, email, and you are not in different apps
Easy Login, But Slow Loading Times
What do you like best about the product?
I like how accessible and easy it is to login, like if you don’t have an account, you can do it
What do you dislike about the product?
Sometimes it takes too long to load the meeting and takes some time to connect with the camera/microphone, letting people to always say “can you hear me”
What problems is the product solving and how is that benefiting you?
Whenever there needs to be communication with someone professionally, virtually, zoom is always the one to go with. And I’ve also done school during covid
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