Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Great Quality and Ease of Use, but Different Personal vs. Organization Features
What do you like best about the product?
I enjoy using Zoom because it is straightforward and easy to use. The video and audio quality are noticeably better compared to other services, and I can connect with more people since Zoom is so widely used.
What do you dislike about the product?
The main issue I have with Zoom is the distinction between personal and organizational features, particularly when it comes to administrator settings. This difference can be frustrating at times.
What problems is the product solving and how is that benefiting you?
Zoom is solving how to make meetings accessible to employees of my organization easier if it’s a whole group. It is also helping to consult with multiple people at once to solve a problem or collaborate.
Easy to Use, Could be More Accessible for Everyone
What do you like best about the product?
Has many options for different meeting types, such as company meetings or more interactive small groups. It is really easy to adapt for everyone.
What do you dislike about the product?
I really believe it should be more accessible for everyone. This version nearly requires everyone to buy premium one since it has more time restrictions for free meetings.
What problems is the product solving and how is that benefiting you?
I think it increases the efficiency of meetings, workshops or trainings since it can be very adaptive to the context. It is easy to take notes during a meeting, share them with the others, organize meeting settings, and react to people with the features.
Helpful Meeting Recordings, but Zoom Reliability Issues
What do you like best about the product?
There is a section where previous recordings of the meetings are stored and that is helpful.
What do you dislike about the product?
Sometimes Zoom just plain does not work.
What problems is the product solving and how is that benefiting you?
The recording of the videos is good.
Decent Platform, Needs Better User Experience
What do you like best about the product?
Not much outstanding features
What do you dislike about the product?
I find Zoom Workplace less user-friendly and comfortable compared to Google Meet. The experience sometimes lacks intuitiveness, particularly when issues with connection arise, making it less seamless. I also haven't identified any standout features that make it particularly useful. I believe the user experience could be significantly improved to make it more appealing.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps me align with my customers' preferences for meetings, even though I don't initiate them.
“Easy, Reliable, and Perfect for Team Meetings”
What do you like best about the product?
It’s super reliable and easy to use for meetings and team calls. I like how clear the video and audio are, and the chat and screen-sharing features make collaboration smooth. It’s great for both quick check-ins and big group meetings.
What do you dislike about the product?
Sometimes the app uses a lot of internet or lags if the connection isn’t strong. I also wish the breakout room and recording features were a little easier to manage.
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes it easy to connect with my team and clients from anywhere. It saves a lot of time and travel since everything can be done over video calls. It also helps with team collaboration through screen sharing, chat, and file sharing, which keeps everyone on the same page and makes work much smoother.
Great Features
What do you like best about the product?
This tool boosts productivity by offering features like chat, phone calls, a whiteboard, and annotation capabilities, along with integration with Outlook. It also includes options to enhance video images and use avatars, which add to its versatility.
What do you dislike about the product?
Waiting for recording and transcriptions, also multiple files that are created with recording and transcription
What problems is the product solving and how is that benefiting you?
This platform enables colleagues from around the world to come together in a single space, making collaboration and problem-solving much more accessible.
Intuitive and Feature-Rich, but Bug Fixes Can Be Tricky
What do you like best about the product?
Has all the features you need, it's intuitive and easy to use.
What do you dislike about the product?
When bugs occur, which is rarely, it's not too easy to solve.
What problems is the product solving and how is that benefiting you?
It allows me to hold meetings and provides meeting summaries.
Easy Meetings and Reliable Connections, but Lacks Advanced Features
What do you like best about the product?
Incredibly simple to bring new clients or team members into a meeting without any technical hurdles. The reliability of the video and audio connections is solid, and it doesn’t require anyone to download complicated tools or jump through setup hoops.
What do you dislike about the product?
Behind the curve compared to other collaboration platforms. The feature set is fairly basic, and the cloud storage system in particular feels clunky and unintuitive. File management isn’t streamlined, and it takes extra steps to find or organize shared content. Overall, it gets the job done, but it lacks the polish and efficiency of more modern tools
What problems is the product solving and how is that benefiting you?
Makes it easy to host video calls with clients or partners without running into technical barriers. It streamlines the process of inviting new participants, even if they’ve never used the platform before. For our team, that reliability means less time troubleshooting and more time focused on the actual conversation. It’s not the most feature-rich platform, but it consistently delivers stable, professional meetings
User-Friendly Interface and Great Video Quality, but Pricey
What do you like best about the product?
I like how easy Zoom workplace is to use. The platform is very user-friendly and has a clean easy to navigate interface. Video quality is great as well.
What do you dislike about the product?
I dislike the price of zoom workplace. I feel it could be a little cheaper.
What problems is the product solving and how is that benefiting you?
Zoom Workplace allows me to meet with tenants virtually to perform interviews which saves time and also conduct house showings.
Ease of use and appreciated customer support, numerous features
What do you like best about the product?
The ease of use, customer support, and implementation with the existing number of features
What do you dislike about the product?
Concerns if the connection is not stable enough sometimes
What problems is the product solving and how is that benefiting you?
Ease of use
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