Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Good for short meetings
What do you like best about the product?
Zoom is a great option for shorter meetings with team members. You are able to collaborate online and share your screen when needed. It’s also helpful for break out sessions in longer meeting.
What do you dislike about the product?
If you don’t pay for the best subscription, you have a time limit on your meetings. Also if someone has created the meeting, they are the host and if something happens to them, the entire meeting ends.
What problems is the product solving and how is that benefiting you?
We are able to reach wider audiences because some people can’t use Microsoft teams. It’s better for larger groups.
Zoom Workplace Simplifies Communication Yet Demands High System Resources for Some Users
What do you like best about the product?
Zoom Workplace has been a convenient solution for daily communication and collaboration. It brings together video calls, messaging and file sharing in one space which helps reduce the need to switch between different apps. Zoom offers an intuitive and user-friendly interface which makes it easy for end users to access from any device and anywhere. We can schedule meetings and bring together many employers and employees across the globe. We can give training to the new joiners by sharing the screen. I use Zoom workplace daily in my remote work. It has been the best way for me to stay informed and connected with my team. It is an excellent product, amazing account management team and a great overall experience.
What do you dislike about the product?
I have been using Zoom Workplace from the last 5 years and have never found anything to be disliked. It has always been a great help.
What problems is the product solving and how is that benefiting you?
Zoom Workplace provides a collaboration and communication platform. It helps to schedule meetings and virtual calls. With the help of Zoom, users can create a new meeting, as well as join the meetings which were scheduled by other users. It also provides the feature of scheduling a meeting for an upcoming date or month. Under the meetings option, you can check upcoming meetings as well as past meetings to stay updated on them. It also has the option for chat in which users can communicate with each other in meeting as well as chat also, to share the files or for the discussion. It makes the process easy as the user doesn't have to go physically for the meeting which is far away better they can schedule a virtual call with zoom to enforce their work efficiently.
Works great - does everything I need it to do.
What do you like best about the product?
Zoom is very easy to use - it's our go to hear at our SaaS company.
Never had any issues, it's reliable, fast and widely accepted and used by our clients.
We have Zoom integrated into our Hubspot scheduling pages, so everything is automated!
Never had any issues, it's reliable, fast and widely accepted and used by our clients.
We have Zoom integrated into our Hubspot scheduling pages, so everything is automated!
What do you dislike about the product?
There's not much I dislike. I haven't had the opportunity to try out any other features beyond just meetings.
What problems is the product solving and how is that benefiting you?
Zoom allows us to close deals faster, and provide human customer support.
Zoom has become an essential tool I rely on to run my business seamlessly
What do you like best about the product?
What I like best about Zoom Workplace is that I can use it anywhere—whether I’m in the office or on the road
What do you dislike about the product?
I can’t think of a downside to Zoom Workplace—it’s been consistently reliable for me.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is solving the challenge of hosting multiple meetings with people all over the world in a single day, allowing me to collaborate in real time and keep business moving efficiently.
Zoom really is the pinnacle of digital video communication and meeting
What do you like best about the product?
The ease of use and low barrier to entry has always made it my preferred choice.
What do you dislike about the product?
Honestly I wish there was just some more customization when it comes to filters but a green screen fixes that mostly.
What problems is the product solving and how is that benefiting you?
How to meet someone face to face but be miles away from them.
Zoom Workplace Review
What do you like best about the product?
Zoom Workplace combines meetings, chat, phone, whiteboard, calendar, and even email into a single platform. This means teams don’t have to juggle multiple tools to stay connected.
What do you dislike about the product?
Because Zoom Workplace tries to do many things (meetings, chat, whiteboard, phone, calendar, etc.), the admin side can be cumbersome. Some features are buried deeply, menus or tabs proliferate.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps remote and hybrid teams stay fully connected and engaged—features like Smart Gallery, Zoom Rooms, and immersive virtual collaboration make sure everyone feels equally seen and heard, no matter where they’re working from.
Zoom Workplace Review
What do you like best about the product?
Zoom Workplace is more than just a video conferencing tool—it’s a full-fledged AI-powered collaboration platform designed to streamline how teams communicate, plan, and execute work.
AI Companion for Productivity
- Automatically generates meeting summaries, action items, and email drafts.
- Helps draft documents, respond to chats, and prep for meetings.
- Saves time on repetitive tasks so teams can focus on strategic work.
Improved Customer Interactions
- Zoom Phone tracks billable hours directly within the app.
- AI tools assist during client meetings—no more “I’ll get back to you” delays.
Scalable for Any Team Size
- Works for small businesses and large enterprises alike.
- Flexible pricing and features that grow with your organization.
AI Companion for Productivity
- Automatically generates meeting summaries, action items, and email drafts.
- Helps draft documents, respond to chats, and prep for meetings.
- Saves time on repetitive tasks so teams can focus on strategic work.
Improved Customer Interactions
- Zoom Phone tracks billable hours directly within the app.
- AI tools assist during client meetings—no more “I’ll get back to you” delays.
Scalable for Any Team Size
- Works for small businesses and large enterprises alike.
- Flexible pricing and features that grow with your organization.
What do you dislike about the product?
Customer Support Frustrations
- Many users report poor customer service, especially when dealing with billing issues or technical glitches.
- Automated responses often delay resolution, which can be frustrating for time-sensitive problems.
Security Concerns
- Zoom has faced criticism for past vulnerabilities like “Zoom bombing” and weak encryption protocols.
- Although improvements have been made, some organizations still hesitate to trust it for sensitive communications.
Free Plan Restrictions
- Group meetings on the free plan are capped at 40 minutes, which can be limiting for longer discussions or workshops.
- Many users report poor customer service, especially when dealing with billing issues or technical glitches.
- Automated responses often delay resolution, which can be frustrating for time-sensitive problems.
Security Concerns
- Zoom has faced criticism for past vulnerabilities like “Zoom bombing” and weak encryption protocols.
- Although improvements have been made, some organizations still hesitate to trust it for sensitive communications.
Free Plan Restrictions
- Group meetings on the free plan are capped at 40 minutes, which can be limiting for longer discussions or workshops.
What problems is the product solving and how is that benefiting you?
1. Fragmented Communication
- Problem: Teams juggle multiple apps—email, chat, calendar, docs, meetings—leading to lost context and slower decisions.
- Solution: Zoom Workplace unifies these into one platform, reducing tool-switching and keeping conversations, files, and schedules in sync.
2. Meeting Overload & Follow-Up Chaos
- Problem: Endless meetings with unclear outcomes and forgotten action items.
- Solution: AI Companion auto-generates meeting summaries, action items, and follow-up emails—so you spend less time recapping and more time executing.
3. Manual Documentation & Workflow Bottlenecks
- Problem: Writing reports, drafting emails, and updating docs eats into your deep work time.
- Solution: AI tools assist with drafting, editing, and summarizing content across chat, email, and docs—speeding up client communication and internal updates.
4. Remote Collaboration Fatigue
- Problem: Virtual work can feel disconnected and exhausting.
- Solution: Features like whiteboarding, breakout rooms, and async video messages help teams stay engaged without burning out.
- Problem: Teams juggle multiple apps—email, chat, calendar, docs, meetings—leading to lost context and slower decisions.
- Solution: Zoom Workplace unifies these into one platform, reducing tool-switching and keeping conversations, files, and schedules in sync.
2. Meeting Overload & Follow-Up Chaos
- Problem: Endless meetings with unclear outcomes and forgotten action items.
- Solution: AI Companion auto-generates meeting summaries, action items, and follow-up emails—so you spend less time recapping and more time executing.
3. Manual Documentation & Workflow Bottlenecks
- Problem: Writing reports, drafting emails, and updating docs eats into your deep work time.
- Solution: AI tools assist with drafting, editing, and summarizing content across chat, email, and docs—speeding up client communication and internal updates.
4. Remote Collaboration Fatigue
- Problem: Virtual work can feel disconnected and exhausting.
- Solution: Features like whiteboarding, breakout rooms, and async video messages help teams stay engaged without burning out.
Continuous Innovation
What do you like best about the product?
people don’t even need an account; a link is enough.
What do you dislike about the product?
The chat section is slow. Not easy to share things quickly during meetings. It lags a little.
What problems is the product solving and how is that benefiting you?
Sometimes, I can't take all the meetings. So I use AI meeting assistants to take the minutes of the meeting and gave me in docs form.
Automated communication through Zoom Workfloe
What do you like best about the product?
Zoom Workplace saves my team time by streamlining the way we communicate. Our meetings are quicker and more efficient due to the AI tools provided, such as summarizing meeting info.
What do you dislike about the product?
My company also uses Microsoft Teams for other meetings that are external which makes it difficult. I wish Zoom offered further CRM integration .
What problems is the product solving and how is that benefiting you?
Zoom workplace allows my team to meet with internal team members as well as external clients in an organized fashion. It’s very easy to communicate smoothly and generate actionable insights from meeting details.
Zoom Workplace
What do you like best about the product?
Comprehensive and easy to use. Options provided.
What do you dislike about the product?
Too many windows pop open before Zoom is launched
What problems is the product solving and how is that benefiting you?
not any
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