Zoom
Zoom Communications, Inc.External reviews
10,059 reviews
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Zoom Workplace: Seamless Communication and Powerful Phone Integration
What do you like best about the product?
Zoom Workplace stands out for its consistently high-quality and reliable communications, a strength that now encompasses the entire platform. What I value most is the Zoom Phone feature, which has effectively replaced my traditional office phone system. Being able to make and receive professional calls directly from a desktop or mobile app, along with features like visual voicemail and contact management—all seamlessly integrated with my Zoom identity—has proven invaluable for remote work.
What do you dislike about the product?
The features are designed around the "one app for everything" concept. I rely on it to stay in sync with my team's hybrid work setup. Team Chat is my go-to for daily messages and quick conversations. When discussions become more involved, the chat can immediately transition into a video meeting—no need to hang up, send out links, or change platforms. This makes decision-making smooth, efficient, and easy to keep track of.
What problems is the product solving and how is that benefiting you?
Zoom Workplace has effectively tackled the problem of app fatigue and the inefficiency caused by constantly switching between different tools. In the past, employees needed to use a separate VoIP phone, a competitor’s chat app, and a video conferencing platform. By bringing together telephony, messaging, and meetings into one solution, we have made communication technology much simpler for everyone on our team. This integration has not only led to savings on licensing costs but, more importantly, has allowed staff to concentrate better on their work due to the unified user experience.
Seamless Unified Communications with Outstanding Quality
What do you like best about the product?
One of the standout benefits of Zoom Workplace is how it has grown from a simple video calling tool into a comprehensive unified communications platform. What impresses me most is the consistently high video and audio quality, which remains reliable even when bandwidth is limited. Additionally, the integration of Zoom Phone (telephony) and Zoom Team Chat with meetings is exceptionally smooth, making it easy to switch from a chat to a voice or video call with just one click.
What do you dislike about the product?
Its features work together to create a unified communication ecosystem. I rely on it to bring all our daily collaboration into one place. For external calls, I use Zoom Phone, while Team Chat handles our internal instant messaging needs. Meetings are improved by the Zoom AI Companion, which automatically produces summaries and action items. This makes it easy for me to record, summarize, and archive important information without interrupting the flow of conversation.
What problems is the product solving and how is that benefiting you?
Zoom Workplace has effectively addressed the issue of fragmentation in our communication tools. In the past, we relied on three separate providers—one for meetings, another for landline calls, and a third for chat. Now, with everything unified under a single platform, we receive one consolidated bill and access all communications through a single interface. This change has greatly streamlined IT management, lowered our expenses, and provided a consistent, dependable experience for all employees, no matter where they are located.
Reliable for webinars and group meetings
What do you like best about the product?
Easiness of connecting many people simultaneously.
Also webinars held in zoom are always smoothly held, whatever I have attended.
Also webinars held in zoom are always smoothly held, whatever I have attended.
What do you dislike about the product?
Finding certain details or settings takes some time on zoom. Also some popups when trying to enter a meeting can be a bit annyoing.
What problems is the product solving and how is that benefiting you?
Can easily set a call with potential client or partner company even if they are not using zoom.
Effortless Meetings with Great Collaboration Tools
What do you like best about the product?
I love how Zoom Workplace facilitates easy meeting notes using AI, which significantly enhances the productivity of my meetings. The capability to conduct meetings with a large number of participants seamlessly is a standout feature that I appreciate greatly. Furthermore, I find the annotation and live sharing functionalities incredibly useful during meetings, as they ensure easy collaboration and effective communication. The initial setup of Zoom Workplace was straightforward and user-friendly, allowing my team to get started without any hassle.
What do you dislike about the product?
I find the meeting access feature in Zoom Workplace to be a bit difficult. It would be more efficient if a single link click could open the meeting without additional steps.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for easy meeting notes with AI and enjoy large meetings with features like annotations and live sharing for easy collaboration.
Seamless Communication and Top-Notch Quality with Zoom Workplace
What do you like best about the product?
As the Director of Employee Experience, what I appreciate most about Zoom Workplace is its exceptional video and audio quality, a hallmark of Zoom Meetings. Beyond that, I find the integration of Zoom Team Chat and Zoom Phone within the suite to be extremely valuable. The chat function is not merely an add-on; it is thoughtfully embedded, enabling text conversations to transition instantly into voice or video calls with just one click. This seamless experience removes barriers in real-time communication and makes shifting between different work modes feel entirely effortless.
What do you dislike about the product?
One aspect I think could use enhancement is the integration of document and task management, especially when compared to platforms like Google Workspace or Microsoft 365. Although Zoom has introduced features such as Zoom Docs, these offerings are still relatively new and not as mature as the more established alternatives. As a result, most teams still rely on external tools for intensive editing and collaborative work. Additionally, even though Zoom has made significant strides in security, the lingering public perception from the early days of 'Zoom-bombing' sometimes means executives need to provide extra reassurance, despite the platform now offering robust security measures.
What problems is the product solving and how is that benefiting you?
Zoom Workplace has effectively addressed the issue of unified communications (UC) tool fragmentation. In the past, we relied on separate solutions for video conferencing, PBX telephony, and instant messaging. With Zoom, we have now brought these three essential functions together on a single platform. This consolidation has made IT management simpler, lowered our licensing expenses, and provided a seamless user experience. As a result, our remote and hybrid teams can consistently rely on a dependable way to stay connected.
Seamless Meetings and Effortless Screen Sharing
What do you like best about the product?
We can all join with no interruptions and screen share.
What do you dislike about the product?
Not really much I have not enjoyed. I use Zoom for most of my meeting needs.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps solve communication and collaboration gaps by bringing meetings, chat, and file sharing into one place. It reduces the need to switch between multiple tools, saves time with built-in AI features, and makes remote and hybrid work more efficient. As a project manager, I benefit from clearer communication, organized meeting follow-ups, and an easier way to keep everyone aligned and connected. I use Zoom regularly and find it effective and user-friendly.
All-in-One Solution for Effortless Meetings and Webinars
What do you like best about the product?
It has every feature you need for a meeting or webinar as both a facilitator and attendee. The features are intuitive and easy to use. In particular, breakout rooms, transcripts, and live chats are particularly important for a lot of the online events I have attended.
What do you dislike about the product?
There's nothing that I particularly dislike - I prefer Zoom over most other virtual meeting platforms.
What problems is the product solving and how is that benefiting you?
Zoom is easy to use across different workplaces that may use "conflicting" platforms (Teams vs. Google Meet). I also attend a lot of webinars and events via Zoom, and things like presentation mode and breakout rooms can make events far more interactive and engaging.
Seamless Video Calls with Crystal-Clear Quality
What do you like best about the product?
Its seem less latency free video call session together with its easy screen share ability. Clear video and voice quality. Utilizing it daily for external client call.
What do you dislike about the product?
Nothing so far to dislike. Haven't faced any kind of glitch or issue so far.
What problems is the product solving and how is that benefiting you?
We needed an easy to use not so complicated software to host aur client calls without any interruptions.
Effortless Screen Sharing and Excellent Audio-Video Quality
What do you like best about the product?
Easy to use. easy to share screen. good sound and Video Quality.
using it almost everyweek.
using it almost everyweek.
What do you dislike about the product?
not all corporate are authorizing it.
sometimes need to use different tools.
sometimes need to use different tools.
What problems is the product solving and how is that benefiting you?
very easy tools to connect to remote computer for controlling and troubleshooting issue.
User-Friendly with Intuitive Personalization
What do you like best about the product?
I love how easy Zoom Workplace is to use, as it offers great personalization features that enhance my user experience significantly. The platform's ability to learn and bring up the apps, documents, and items I use regularly during meetings really stands out, saving me time from having to search for them continuously. The user-friendly interface simplifies my workflow, making communication and meetings seamless across the team. I appreciate how effortlessly it bridges the physical gap between team members and stakeholders, especially since our team has expanded to other regions. The initial setup was very straightforward, and the overall ease of use and thoughtful design make me highly likely to recommend Zoom Workplace to others.
What do you dislike about the product?
I find switching between tools to be sometimes scattered, which disrupts the smoothness of using Zoom Workplace. Notifications tend to get excessively noisy, which can be distracting and hinder my productivity. It would be beneficial if the notification settings were more easily accessible and if there was a more seamless workflow process implemented.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to bridge the physical gap between team members and stakeholders, enhancing communication and collaboration. Its easy-to-use personalization features streamline meetings by providing quick access to frequently used apps and documents.
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