I primarily use Zoom for business meetings.
Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Principal Support Engineer
What do you like best about the product?
The ability to make phone calls from Zoom application.
The cloud recording feature.
Scheduling of the meeting.
Session Recording play back options
Ability to integrate with Google Calander.
The cloud recording feature.
Scheduling of the meeting.
Session Recording play back options
Ability to integrate with Google Calander.
What do you dislike about the product?
Not able to search for partner E-mails and customer E-mails.
The address book for making calls is not easy.
The address book for making calls is not easy.
What problems is the product solving and how is that benefiting you?
The ability to look at the customer environment remotely, saving lot of effort and time to resolve customer problems.
Zoom is also used for internal communications and sharing of session recordings.
Zoom is also used for internal communications and sharing of session recordings.
Easy to use
What do you like best about the product?
It is so convenient and the participation in the meetings are so easy
What do you dislike about the product?
Time constrain to finish the call, some times ID password problems
What problems is the product solving and how is that benefiting you?
In person meeting and flying for the work meet
Ensures smooth operations and reliable group communication
What is our primary use case?
What is most valuable?
Zoom is very smooth whether in one-on-one meetings or group calls with more than one hundred people. The application consistently functions without glitches. Compared to Microsoft Teams, Zoom provides smoother operation. The audio on Teams sometimes fails, requiring reconnections. Zoom offers breakout rooms which are a beneficial feature. AI plugins for meeting minutes and summarization are valuable additions to Zoom's features.
What needs improvement?
Some features like the summarization feature and minutes of the meeting are not available by default and might require an extra cost. A timer feature could also be beneficial, allowing users to keep track of meeting durations.
For how long have I used the solution?
I have been using Zoom for more than five years, starting from the pandemic.
What do I think about the stability of the solution?
Zoom consistently operates smoothly without any glitches, providing a reliable experience in both one-on-one and group meetings.
What do I think about the scalability of the solution?
I have used Zoom for meetings with a few hundred to a thousand people, and it has always been smooth.
How are customer service and support?
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
What other advice do I have?
Zoom doesn't experience the issues that Microsoft Teams does with audio. I give Zoom a rating of ten out of ten.
Best for video conferencing
What do you like best about the product?
The new function that summary, and also AI function is good
What do you dislike about the product?
Sone time it's open meeting with video by default and issue in mobile website
What problems is the product solving and how is that benefiting you?
Still it's good but I want one extra option when we share the screen, then got issue to remove zoom guest window
Ease of integration and transcription feature improve communication, but call duration and noise management present challenges
What is our primary use case?
We use Zoom internally with our team within our company and with other customers. I often use it for international calling, which proves to be very good and useful.
What is most valuable?
Zoom is free for a single user, making it accessible without needing to pay for anything. This is different from Microsoft Teams, which requires an invitation for use by non-paying members. Many times when someone asks us to have a meeting, they invite through Zoom or Meet, because it's free. I use Zoom's transcription capability because we often have meetings with people from different countries who speak in various accents. Although this transcription feature in Zoom is good, it's not as good as Microsoft Teams' transcription.
What needs improvement?
I do not like Zoom as much as Microsoft Teams. I am not sure what is better about Zoom. Google Meet offers a unique feature where the camera centralizes my face on the screen, which Zoom does not have. Also, Zoom has a 40-minute limit for free calls, which I find limiting. Additionally, when we have more than 25 participants, the connection tends to be noisy. Microsoft Teams handles noise differently since it automatically reduces it.
For how long have I used the solution?
I have been using Zoom since the beginning of its release.
What do I think about the scalability of the solution?
Zoom can manage up to 200 invited participants in a meeting. However, most participants should close their camera and microphone, as the connection becomes noisy in large meetings. This is different from Microsoft Teams, which automatically removes noise.
How are customer service and support?
I have never used Zoom's support. There is a wealth of information available on the internet because many users have asked for support and the solutions are published online. These solutions are easy to find on Google.
How was the initial setup?
Setting up Zoom is easy. You can install Zoom with just one click, although the service is limited to 40 minutes of free usage.
What's my experience with pricing, setup cost, and licensing?
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
Which other solutions did I evaluate?
Microsoft Teams and Google Meet are other solutions I have used. Microsoft Teams is a complete platform, while Google Meet offers specific camera features not available in Zoom.
What other advice do I have?
Zoom is easier to integrate with websites such as those on Wix. It is more popular in various marketplaces, unlike Microsoft Teams, which is a paid service. On a scale of 1 to 10, I rate Zoom a seven.
Zooooomm!
What do you like best about the product?
Zoom helps us to innovate our remote work set up. It has a lot of features
What do you dislike about the product?
Nothing to dislike on Zoom, it is very efficient
What problems is the product solving and how is that benefiting you?
It helps us to have a online classroom and it has a break out room feature which we really use effectively
Handles various meeting types seamlessly with valuable features like AI note-taking and privacy options
What is our primary use case?
I have used Zoom for teaching at one of the universities, delivering lectures with breakout sessions, team meetings, and various other meetings with both small and large groups.
What is most valuable?
I like that Zoom can handle breakouts. The new AI features that take notes and give me action items are useful. The blurred background ability is handy to ensure privacy. Zoom has become a straightforward solution and is valuable for various meeting types.
What needs improvement?
Sometimes when I set up a meeting, the security codes are not always consistent, especially when integrating Zoom with scheduling tools like Calendly. It would be helpful if this process were simpler. There are moments when I'm placed in a waiting room unexpectedly.
For how long have I used the solution?
I have experience with Zoom since around 2018, prior to the COVID pandemic.
What do I think about the stability of the solution?
On a scale of one to ten, I would rate the stability at eight. It's generally good, but I can occasionally get an unstable connection message. It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
What do I think about the scalability of the solution?
Zoom is scalable and can handle both small and large meetings.
How are customer service and support?
I have never reached out directly to their support but have used online resources and community support for troubleshooting.
Which solution did I use previously and why did I switch?
Previously, I used Google Meet but Zoom has become more commonplace. It seems easier for people to use Zoom without question.
How was the initial setup?
The initial setup of Zoom is straightforward though it's been a long time since I did it.
What other advice do I have?
Overall, I would rate Zoom an eight out of ten. It's good and fulfills the necessary requirements. I can't think of any additional needs for it at the moment.
Great Experience
What do you like best about the product?
Tracking the schedules and maintain the to do list
What do you dislike about the product?
Nothing much but I would like add a point.
Cut down the time or process to schedule times.
Cut down the time or process to schedule times.
What problems is the product solving and how is that benefiting you?
Connecting easily and collaborating to increase the production in my work culture.
Connect me at Zoom
What do you like best about the product?
I often use it, I'm an advocate I need to see people and meet them personally in order to understand their cases, but it's not possible to meet them all the time personally. So, this zoom workplace has helped me alot with client meetings. It's very easy to use and the quality of video chat is superb.
What do you dislike about the product?
Currently I have not met with any issue with zoom workplace.
What problems is the product solving and how is that benefiting you?
It's getting better day by day earlier I faced some connectivity issues but now it's working effortlessly.
Good connection
What do you like best about the product?
easy to use for all individuals on any device
What do you dislike about the product?
Glitches sometimes when it comes to screen sharing
What problems is the product solving and how is that benefiting you?
Connecting to remote workers
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