We used to use Zoom at our company, but we've since switched over. I do still utilize it when other people set up a meeting using it. We don't actively use it anymore in my company; we use Teams. However, I still use it for calls, and I likely have a call today as well with it.
Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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and
External reviews are not included in the AWS star rating for the product.
zoom has changed my life.
What do you like best about the product?
Zoom has given me an opportunity to work from home when I suffered an injury and lost my job
What do you dislike about the product?
There are no downsides to Zoom. it's amazing.
What problems is the product solving and how is that benefiting you?
it benefits me in that I can work from anywhere in the world at any time
Zoom does what I need!
What do you like best about the product?
I use Zoom for meeting with customers and also internally at my organization and it seems to work well. I especially love using the Clips feature to do quick screen-recordings for my customers to explain how to do something in our product.
What do you dislike about the product?
The video can sometimes freeze but I'm not sure if that's Zoom or just a computer issue on my end.
What problems is the product solving and how is that benefiting you?
Zoom allows me to meet with customers and colleagues with ease, it allows me to do screen clip recordings, and I also use it as my work phone. The voicemails display as text so I can just read what was said which is nice.
Great experience
What do you like best about the product?
It is authentic and easy to use for meetings.
What do you dislike about the product?
Nothing..it's just need one to have a stable network connection to access it well.
What problems is the product solving and how is that benefiting you?
It makes it easy for me to access business meetings with no hassle.
Flexibility and clarity have improved remote meeting experiences
What is our primary use case?
What is most valuable?
Zoom is easy to use. It has definitely been made easier to use because you can just click the link and not have to worry about having it set up previously on your computer. The clarity seems to be good for both picture and sound. Additionally, Zoom integrates well with Outlook, allowing smooth meeting scheduling and participation.
What needs improvement?
In the past, there were some sound connectivity issues where I would get sound and no picture, and then picture and no sound. I think maybe it was the integration with my laptop settings. Other people in my company had that issue as well. Perhaps a software update improved this over time.
For how long have I used the solution?
I have used Zoom probably since COVID, when it became more popular, and I was working at home at that time. So, I've had five or six years of experience with it.
What do I think about the stability of the solution?
I would rate the stability of Zoom as an eight. There were some sound connectivity issues in the past, but they seemed to resolve over time with updates.
What do I think about the scalability of the solution?
I have been in meetings with our entire company, which includes about one hundred and thirty people. It seems to be adequate for handling larger meetings and doesn't seem to have problems. Usually, the meetings I participate in are just a couple of people, and I haven't had any issues. Scalability is good.
How are customer service and support?
I've never had to reach out to Zoom's technical support or customer service because I've never had a reason.
Which solution did I use previously and why did I switch?
We used to use Zoom at our company, but we have since switched over to Teams.
How was the initial setup?
The initial setup of Zoom is easy. It has definitely been made easier than it used to be.
Which other solutions did I evaluate?
I am looking for software programs like Scion and Count for my work.
What other advice do I have?
I would recommend Zoom to others because it's easy and serves its intended purpose well. It seems that efforts have been made to improve the product. Initially, during COVID, we had a couple of times where people who were not invited hacked into meetings. We had setup settings where the meeting owner had to let everyone in, which improved security. I rate the overall solution as a 9.
Secret Weapon for Seamless Collaboration
What do you like best about the product?
What I like best about Zoom Workplace is its all-in-one setup that streamlines communication and scheduling, which is a huge plus for lead generation. Having meetings, chat, calendar, and collaboration tools in one place helps me stay organized and responsive, especially when managing follow-ups and booking calls. It saves time, reduces tool-switching, and keeps everything aligned for smoother outreach.
What do you dislike about the product?
What I dislike about Zoom Workplace is that it can sometimes feel a bit overwhelming with all its features packed into one platform. The interface, while powerful, can be slightly cluttered, especially when juggling multiple chats, meetings, and calendar invites. A cleaner layout or more customizable dashboard would definitely improve the user experience.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the problem of scattered communication and disjointed workflows by bringing meetings, chat, calendar, and collaboration tools into one unified platform. For me as a lead generation specialist, this means less time switching between apps and more time focusing on outreach, follow-ups, and closing deals. It keeps my schedule organized, improves team coordination, and ensures I never miss a touchpoint with prospects.
Excellent product
What do you like best about the product?
Its good tool for team meetings and collaboration virtually. Quick and responsive!
What do you dislike about the product?
Should have chat software too and integration with email softwares.
What problems is the product solving and how is that benefiting you?
Its good tool for team meetings and collaboration virtually specifically for remote workers
Remote meetings have become seamless and cost-effective
What is our primary use case?
What is most valuable?
Zoom is easy to use and easy to navigate. I find it much better than Microsoft Teams, which I previously used in another organization. Zoom is user-friendly, straightforward, and easy to connect with. Transportation costs have reduced a lot because meetings that we used to have in person are now conducted over Zoom. In a cost-benefit analysis, using Zoom instead of in-person meetings is very beneficial for us.
What needs improvement?
The user interface is old-fashioned, especially when there are many participants and a lot of tiles appear. It could be more interactive and appealing for the audience. I would also suggest that Zoom improves data scanning before uploading an attachment.
For how long have I used the solution?
I have been using Zoom since COVID, which means it has been more than three to four years now.
What do I think about the stability of the solution?
Zoom is very stable. I haven't experienced outages or issues where meetings stop abruptly, unlike with Microsoft Teams, which has been seamless.
What do I think about the scalability of the solution?
I rate the scalability of Zoom as nine out of 10.
Which solution did I use previously and why did I switch?
I previously used Microsoft Teams, which was difficult to understand and had many bugs. I experienced frequent disconnections, issues with calls not connecting, and trouble entering rooms for meetings. This made it very inconvenient, and I avoid using Teams if possible.
How was the initial setup?
The initial setup was not handled by me, as our IT department takes care of it. However, I have installed Zoom on a personal level on my laptop, and the process was very easy. I would rate it ten out of ten for ease of installation.
What's my experience with pricing, setup cost, and licensing?
I find Zoom's pricing to be moderate, rating it a five on a scale of one to 10. While organizations might not have issues with the payment, Zoom could make its pricing more reasonable for individual users.
Which other solutions did I evaluate?
I did not evaluate other virtual meeting solutions before choosing Zoom.
What other advice do I have?
Overall, I rate Zoom a nine. I deducted one point due to its outdated interface. While the transportation costs have been reduced significantly, the user interface could be improved. Other than that, Zoom is easy to use, stable, and provides significant cost-saving benefits by reducing the need for in-person meetings. I rate the overall solution a nine out of 10.
Very Good
What do you like best about the product?
The user experience is very seamless.It is very nice!
What do you dislike about the product?
Sometimes the meeting will break down because of the bad internet!
What problems is the product solving and how is that benefiting you?
I learn English from online classes. I can connect with English teachers and friends from all over the world! It is amazing!
Its a great way to not have to leave house and deal with traffic.
What do you like best about the product?
Being able to be connected with people in any geographical location. Can do meetings from all over central Florida without the travel time.
What do you dislike about the product?
Some of the new things like putting on my camera everytime.
What problems is the product solving and how is that benefiting you?
Having different meetings without the hassel of driving.
Very user friendly
What do you like best about the product?
Easy connection to laptop tablet and phone
What do you dislike about the product?
Some connection issues, times out. Maybe not enough time for connection
What problems is the product solving and how is that benefiting you?
Connectivity
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