My main use case for Zoom is customer calls and internal calls. When I speak to my customers, who are in different countries or the same country, we all jump on Zoom calls.
Zoom
Zoom Communications, Inc.External reviews
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Best product to have discussion with team
What do you like best about the product?
Best app to have discussion with team meeting
What do you dislike about the product?
I don' t think so ,As per me I had no any bad experience with zoom
What problems is the product solving and how is that benefiting you?
If I wanted to add more people in meeting I can add easily also I can share screen in meeting
Zoom workplace is easy to use for conducting virtual meetings with good audio and video quality.
What do you like best about the product?
Zoom Workplace also called as Zoom. I love zoom platform, it provides a easy platform for conducting virtual meetings, webinars, online coaching classes. It has high quality of video and audio very clear for large number of peoples in one meeting. It has screen sharing,chat options i like, and it has both mobile and web applications, we can schedule meeting later option are very easy to use,instantly we can join the meeting easily.
What do you dislike about the product?
Zoom workplace is a great platform,but need few improvements, their is a lag in hosting the meeting while slow internet and time limit for group meetings are sometimes problem.pricing also high.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solving remote communications and it saves time for meetings, it solves setting up webinars, online conferences and classes. It solves the gap between remote and in-office teams. For me it helps very well, i can communicate with my team easily when i'm not in office, and it saves my time and energy.
Had no idea this exists until I started using it and loved it
What do you like best about the product?
Video and chat all in one place in an organized UI
What do you dislike about the product?
Zoom's video is strong but a little cluttery UI - just personal preference stuff
What problems is the product solving and how is that benefiting you?
It is an all in one communications tool
Zoom Review
What do you like best about the product?
Zoom Workplace is full of wonderful features, but among the best are:
Seamless Collaboration – Integrated chat, whiteboarding, and file sharing make it easy to work together.
High-Definition Video & Audio – Reliable performance even with large meetings.
Virtual & Hybrid Capabilities – Perfect for remote and in-office teams.
Integration with Other Apps – Seamlessly integrates with Slack, Microsoft Teams, Google Workspace, and more.
AI-Powered Features – Smarts to summarize meetings, transcribe, and automate save time.
Seamless Collaboration – Integrated chat, whiteboarding, and file sharing make it easy to work together.
High-Definition Video & Audio – Reliable performance even with large meetings.
Virtual & Hybrid Capabilities – Perfect for remote and in-office teams.
Integration with Other Apps – Seamlessly integrates with Slack, Microsoft Teams, Google Workspace, and more.
AI-Powered Features – Smarts to summarize meetings, transcribe, and automate save time.
What do you dislike about the product?
While Zoom Workplace is a solid collaboration platform, there are some places where it could be better:
Cost – Add-ons and premium functionalities are expensive for organizations.
Overlapping Features – There are features (like chat and whiteboard) that duplicate functionality already available on other platforms, which introduces redundancy.
Resource-Intensive – Can place a burden on system performance, especially on larger meetings.
Security & Privacy Concerns – While Zoom has improved security, some organizations remain concerned.
Meeting Fatigue – Scheduling a video call has become so easy that it can cause a surplus of virtual meetings.
Cost – Add-ons and premium functionalities are expensive for organizations.
Overlapping Features – There are features (like chat and whiteboard) that duplicate functionality already available on other platforms, which introduces redundancy.
Resource-Intensive – Can place a burden on system performance, especially on larger meetings.
Security & Privacy Concerns – While Zoom has improved security, some organizations remain concerned.
Meeting Fatigue – Scheduling a video call has become so easy that it can cause a surplus of virtual meetings.
What problems is the product solving and how is that benefiting you?
Zoom Workplace also solves several top concerns related to communication and teamwork, in terms that benefit customers:
Remote & Hybrid Work Issues – It supports seamless virtual teaming, and it is easy for hybrid and remote teams to stay connected.
Benefit: More flexibility and productivity without being location-bound.
Unproductive Meetings – AI-based features like intelligent summaries and transcriptions reduce the need for wasted time, prolonged meetings.
Benefit: Saves time and makes key learnings readily accessible.
Scattered Communication – Combined chat, whiteboard, and file sharing unify conversations and collaboration on a single platform.
Benefit: Reduces redundant app usage and maximizes the effectiveness of workflow.
Event & Webinar Hosting – Provides an elastic solution for virtual events, training, and town halls.
Benefit: Simplifies large-scale communication with interactive features.
Remote & Hybrid Work Issues – It supports seamless virtual teaming, and it is easy for hybrid and remote teams to stay connected.
Benefit: More flexibility and productivity without being location-bound.
Unproductive Meetings – AI-based features like intelligent summaries and transcriptions reduce the need for wasted time, prolonged meetings.
Benefit: Saves time and makes key learnings readily accessible.
Scattered Communication – Combined chat, whiteboard, and file sharing unify conversations and collaboration on a single platform.
Benefit: Reduces redundant app usage and maximizes the effectiveness of workflow.
Event & Webinar Hosting – Provides an elastic solution for virtual events, training, and town halls.
Benefit: Simplifies large-scale communication with interactive features.
new age AI assistance incorporated
What do you like best about the product?
the effectivity and the hassle free communication platform
What do you dislike about the product?
the pricing could be better, Indian market is new to this . in order to expand intial few years should be cost effective or offer trials
What problems is the product solving and how is that benefiting you?
with the introduction of so many features the inittial getting hands on the platform is little difficult
Zoom Works Well
What do you like best about the product?
It usually works well for most people. Sufficient for meetings.
What do you dislike about the product?
Can be difficult logging into at times. Ease of use could be better.
What problems is the product solving and how is that benefiting you?
none at this time
Easy Video Conferencing
What do you like best about the product?
Its really easy to use and very intuative with good controls
What do you dislike about the product?
Maybe too little features and thet could incorporate more
What problems is the product solving and how is that benefiting you?
Collaboration
Best tool for video conferencing
What do you like best about the product?
The ease with which it made the whole remote working so easy, you can seamlessly chat with your peers use whiteboards which is really helpful
What do you dislike about the product?
Nothing as such, tool effectively serves it's purpose
What problems is the product solving and how is that benefiting you?
The problem of effective collaboration during remote working is really helpful. The video quality is also awesome with no lag
Staying connected enhances team collaboration and customer communication
What is our primary use case?
How has it helped my organization?
Zoom has positively impacted my organization by helping me stay in touch with my customers and my team, allowing us to quickly figure out things in a world where you can't really speak on the phone anymore.
I don't have any metrics, but everything that we were able to do because we are talking to our customers—that's our main job—having the tool of being able to communicate with them on a bi-weekly or monthly basis changes things.
What is most valuable?
The best features Zoom offers include beautification mode for when you look tired and want to look a little bit better, the blurring mode for the background, the ability to share your screen, and the option to choose a gallery view or a different view.
What needs improvement?
Zoom could be improved as the connectivity can be a little tricky sometimes, and it's not clear when people need to be let in or not. Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
When I move from computer to computer, setting it up again is kind of annoying, but I can't say that it takes too long.
I think it's a good tool that gets the job done, but I believe there are a few different things that could be improved.
For how long have I used the solution?
I have been using Zoom for three years.
What do I think about the stability of the solution?
In my experience, Zoom is pretty stable.
What do I think about the scalability of the solution?
Zoom's scalability is good since everyone can use it and share a link with their customers. I think it's pretty scalable for the whole company.
How are customer service and support?
I have never needed to use customer support, so I don't have anything to say about that.
Which solution did I use previously and why did I switch?
I did not evaluate other options before choosing Zoom. We're using a few solutions, but I think Zoom is the best one.
What was our ROI?
I am not responsible for that, and I cannot share metrics regarding a return on investment with Zoom.
Which other solutions did I evaluate?
I also use Google Meet sometimes and Teams by Microsoft. I think Zoom is the better option.
What other advice do I have?
I don't want to add anything else about the features.
I don't want to add more about the needed improvements.
I do not have any additional thoughts about Zoom before we wrap up.
On a scale of one to ten, I would rate Zoom an eight.
Filters elevate meeting experiences and streamline user interactions
What is our primary use case?
What is most valuable?
I like the filters and background filters that I can incorporate. I find they work better than competitors like Google Meet or Microsoft Teams. Zoom is just a tool that I use to make my job easier.
What needs improvement?
I do not really have much feedback for Zoom. It meets all of my needs.
For how long have I used the solution?
I have been using Zoom here at PeerSpot for three and a half years.
What do I think about the stability of the solution?
Zoom is stable.
Which solution did I use previously and why did I switch?
Ever since I started at PeerSpot, I have been using Zoom, so I do not have any experience really using other solutions.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
Zoom is much better than the competitors out there that I have sporadically used, so I would recommend it. I would give it a nine.
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