Zoom Workplace Delivers an In-Person Feel with Crystal-Clear Video and Easy Screen Sharing
What do you like best about the product?
The best thing I like about Zoom Workplace is that it gives me a real, in-person feel when I connect with my colleagues. The video and audio quality during conferences is much better, and it also makes screen sharing smooth and easy.
What do you dislike about the product?
What I dislike about Zoom Workplace is that the free version only allows up to 100 participants to join a meeting. For some of my small teams, I’d like to have a few more people able to access and join the meeting.
What problems is the product solving and how is that benefiting you?
It solves many problems, such as poor reliability on weak internet and collaborative sharing. It really helps me when my connection gets weak, and it also reduces my workload when sharing and discussing the project.
Seamless Remote Connection, Easy to Use
What do you like best about the product?
I mostly use Zoom Workplace for workshops and conferences and find it valuable for connecting people remotely. I like the user-friendly interface, which makes it easy to navigate. The recording feature is also really helpful because even if I don't join a Zoom meeting, I can go back and play the recording. The initial setup was very easy, and I would highly recommend it, rating it a 10 out of 10.
What do you dislike about the product?
I don't love the chat interface. I think the chat interface should be underneath every user on the Zoom Workplace. Like, when you click your name, a chat feature should be shown.
What problems is the product solving and how is that benefiting you?
Zoom Workplace connects people remotely for workshops and conferences. I love its user-friendly interface and the recording feature, which allows me to catch up on meetings I miss.
Unified communication has transformed our collaboration and consistently boosts project delivery
What is our primary use case?
Zoom Workplace Business has been our cornerstone to our success as an organization, keeping our team connected across the state and nationally. It is one of the best virtual meeting platforms where we use it to hold meetings, annual, weekly, and daily with our clients and our team members. It is very easy to use and has other robust features such as screen sharing where we can share our screen while discussing a certain project. Hence, project management becomes very seamless and smooth.
We can collaborate with our remote and in-office team efficiently while sharing ideas and brainstorming. Zoom Workplace Business is also used for phone calls, meetings, virtual open office hours, team chat, document sharing, and measuring call volume. We also use Zoom Workplace Business for delivery and for large training events both externally and internally. Zoom has been a great contributor to our success, especially in the digital world.
How has it helped my organization?
Zoom Workplace Business has positively impacted my organization by optimizing office experience and hybrid work collaboration, and project management has been on time. We have been able to deliver our projects to our clients on time, and it has also been a time-saving tool. We do not have to meet with our clients face to face. We just have to hop on a video call or audio call through our phone or PCs.
Since we started using Zoom Workplace Business, everything has changed in my organization. We were able to cut our communication cost significantly and gain features we could have only dreamed of prior. The contact center platform is head and shoulders above some of their competitors. This allows our team to quickly assist our customers with their questions and concerns. At time saved and cost, we have been able to cut costs by about 80 percent and improve our productivity by about 70 percent.
What is most valuable?
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration.
The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer.
Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.
What needs improvement?
Some integration with other products does not work well. There are frequent updates to the interface that can cause user frustration.
One improvement needed for Zoom Workplace Business is the free trial, which is limited to 40 minutes. This limitation could be extended.
For how long have I used the solution?
I have been using Zoom Workplace Business for more than 10 years.
What do I think about the stability of the solution?
Zoom Workplace Business is very stable with no lagging even if the internet is somehow slow. It maintains its quality with top-notch video and audio quality.
What do I think about the scalability of the solution?
The scalability of Zoom Workplace Business allows me to go online to a live meeting with 10 people, 10 participants or more, or even 1,000 participants at webinars and conferences, and it does not lag. It is very scalable.
How are customer service and support?
I would add that customer support, especially the team from Zoom, is very proactive, dedicated, and supportive 24/7. The user interface is very great and user-friendly. Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Microsoft Teams. The reason why we switched from Teams to Zoom Workplace Business is because of Zoom Workplace Business call handling, ease of use, meetings, and better contact center integration, which is head and shoulders above Microsoft. Also, the cost of Zoom Workplace Business is much more affordable and cost-effective. It is very easy to use and has reliable, high-quality video and audio compared to Teams.
How was the initial setup?
It is very easy to set up. Everything falls into place the moment you start using Zoom Workplace Business. Your experience will be elevated to phenomenal because it is a game-changer.
What about the implementation team?
We use Amazon Web Services as our cloud provider for our hybrid cloud deployment.
What was our ROI?
The contact center platform is head and shoulders above other competitors. It has allowed our team to quickly assist our customers with their questions and concerns. We are able to cut our communication cost significantly and gain features we could have only dreamed of. Concerns about data breaches and security have improved, so we do not have that concern anymore. We are able to gain more productivity and boost collaboration among team members and clients through the use of Zoom Workplace Business.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing indicates that Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions with a lot of robust features at our disposal and a very easy-to-use tool.
Which other solutions did I evaluate?
Before choosing Zoom Workplace Business, I evaluated other options such as Cisco AnyConnect and GoToMeeting.
What other advice do I have?
A quick specific example of a recent project or meeting where Zoom Workplace Business made a difference for our team is when working on a telephony project, it was possible we reduced the cost as much as we could. Zoom Workplace Business was there to reduce the cost for us, especially because we did not have to meet daily. We just had to use Zoom Workplace Business meetings to discuss and gather the progress of our projects. We were able to complete the project having met only three to four times. It really saved us a lot of time and cost.
Zoom Workplace Business has enabled us to cut our communication and traveling costs significantly and gain features we could have only dreamed of prior to our alternative solution. The scalability of Zoom Workplace Business allows me to go online to a live meeting with 10 people, 10 participants or more, or even 1,000 participants at webinars and conferences, and it does not lag.
My advice to others looking into using Zoom Workplace Business is that it has a great unified communication platform. If you are looking to bring chat, meetings, contact center, and phone systems all under one platform, this is the real deal. It is also very cost-effective, easy to use, and has one of the best customer supports. I am amazed by how cost-effective Zoom Workplace Business is with robust features, and the video and audio quality is top-notch, enhancing collaboration for our clients and team members. I rate Zoom Workplace Business a 9 out of 10.
Effortless Meetings with Exceptional Video Quality
What do you like best about the product?
I like the quality of the videos and the different options you can select to better your experience. I also appreciate that it's easy to use and even beginners can navigate through it. The initial setup was so easy, making it convenient to get started.
What do you dislike about the product?
I think the camera can be improved by adding different filters for users to select
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the need to meet in person for meetings.
High-Quality, Uninterrupted Client Meetings with Zoom
What do you like best about the product?
Zoom offers high-quality meetings with our clients and working professionals. It helps us communicate clearly and stay connected without any interruption.
What do you dislike about the product?
I don’t like the way Zoom Workplace disconnects after 40 minutes on the free version. It feels very frustrating when a meeting ends suddenly like that. I also don’t like that they don’t offer common features like visitor management until we buy the enterprise-level plan.
What problems is the product solving and how is that benefiting you?
It helps me resolve issues between our clients and the professionals during meetings. It also makes it easier to interact with them so we can close deals while I’m handling tasks or doing freelance work.
Efficient, Feature-Rich, and Easy to Implement & Integrate
What do you like best about the product?
its efficient and has enough functions to be expressive yet professional. its easy to implement and integrate.
What do you dislike about the product?
It times out after a short period of time
What problems is the product solving and how is that benefiting you?
Presence when faced with remote work and ensuring active communication can be maintained with colleagues
Easy-to-Use Interface Makes Joining Meetings a Breeze
What do you like best about the product?
Ease of use, easy interface, easy to join a meeting
What do you dislike about the product?
There’s some features only for paid plans but we don’t use it enough to pay but features would be handy
What problems is the product solving and how is that benefiting you?
Very easy for clients to join
Streamlined Remote Work, But Feature Overload
What do you like best about the product?
I like how Zoom Workplace makes remote and hybrid work feel organized by bringing meetings, chat, email, and file sharing into one place, saving time and reducing app-switching. I appreciate seamless transitions within the app, like moving from chat to meetings effortlessly, which saves me time. It also makes work feel simple and connected instead of scattered. The strong security and privacy control features are reassuring, knowing that meetings, files, and conversations are protected.
What do you dislike about the product?
Zoom Workplace has a few areas that could be improved. It sometimes feels like there are too many features at once, which makes the interface feel crowded, especially for new users who just want to use meetings and chat. Another issue is the paid features limitation. I'd suggest having modular pricing to let users add individual features, like AI summaries, without needing to upgrade to a full, expensive plan.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to make remote and hybrid work organized, bringing meetings, chat, email, and file sharing into one place, saving time and reducing app-switching. It feels simple and connected, with seamless transitions and reassuring security and privacy control.
Easy to Use, Safe, and Great for Collaboration
What do you like best about the product?
It’s easy to use and doesn’t get stuck. It feels safe, and the collaborative features make it even better to work with others.
What do you dislike about the product?
Nothing so far; we’ve been using it for a year.
What problems is the product solving and how is that benefiting you?
Collaborative meetings.
Reliable Meetings with Minor Hiccups
What do you like best about the product?
I use Zoom Workplace for attending meetings and giving presentations. It really helped during the corona time to connect with my colleagues. I use it daily to connect and attend client meetings, and it has helped a bit to grow my network. I like the emojis and the audio quality; the audio is audible when connecting with people. I enjoy doing meetings on Zoom; it connects people properly. Zoom has been valuable for promoting my presentations. It is protective to use and though my team switched from Qlik View because it lagged a lot, Zoom provides such a good service.
What do you dislike about the product?
I don't like that there are time limits on Zoom Workplace. Sometimes it won't connect properly without a password, and pressing the Zoom links can be problematic. Also, it tends to lag, especially when it's raining.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for attending meetings, giving presentations, and connecting with colleagues. It helps grow my network and promote valuable presentations, with good audio and emojis enhancing communication.
