We use the solution to conduct online meetings and video calls.
Zoom
Zoom Communications, Inc.External reviews
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ZOOM review
What do you like best about the product?
its user-friendly interface, making it easy to set up meetings and share documents.
What do you dislike about the product?
still i didn't fond any negative and serious issue
What problems is the product solving and how is that benefiting you?
its user-friendly interface, making it easy to set up meetings and share documents.
Helps increase productivity by allowing online collaboration through video calls
What is our primary use case?
How has it helped my organization?
The solution helps increase productivity by allowing online collaboration and conducting video calls.
What is most valuable?
The solution's most valuable feature is its ability to blur the background. This feature allows me to take calls even if I'm not in an office setting. The solution's 'mute all' feature allows you to mute the other participants in a large webinar if you do not want everybody talking. Zoom has a security feature that allows only authorized participants to join the meeting.
What needs improvement?
The solution should include the integration of AI-based tools that could transcript or record the meetings.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
Zoom is a pretty stable solution.
I rate the solution’s stability ten out of ten.
What do I think about the scalability of the solution?
Pretty much everybody in our organization uses the solution once a few days.
I rate the solution’s scalability ten out of ten.
Which solution did I use previously and why did I switch?
We also use the Google Meet tool. We decided to use Zoom because it is easier to set up and more intuitive.
How was the initial setup?
First-time users have to download an app on the machine, which takes time and adds to the time required for the setup. Setting up Zoom for the first time took three to four minutes.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.
What was our ROI?
The solution increases efficiency and productivity by allowing people to collaborate during the pandemic while working from home or during odd hours.
What other advice do I have?
I am using the latest version of Zoom. Zoom is deployed on the cloud, and we use the Google Workspace cloud provider.
Overall, I rate the solution ten out of ten.
Useful for virtual meetings and training sessions where instructors can teach thousands of people
What is our primary use case?
I use Zoom for virtual meetings and training sessions where instructors can teach thousands of people.
What is most valuable?
The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users.
What needs improvement?
The tool could be more user-friendly, especially for finding options to present screens.
For how long have I used the solution?
I have been using the solution for six to seven years.
What do I think about the stability of the solution?
I'd rate Zoom's stability as ten out of ten.
What do I think about the scalability of the solution?
For scalability, I'd rate Zoom nine to ten out of ten. My company has 700 users. We don't plan to increase usage as we're close to our license limit.
Which solution did I use previously and why did I switch?
Before Zoom, we used Microsoft Teams but switched due to limitations with large audiences and a lack of features.
How was the initial setup?
I'd rate the initial setup about seven out of ten for ease. We deploy Zoom on the cloud, which takes about five to six minutes to install. It's a simple process of running an executable file with a few clicks. We don't need additional settings or many people for maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable.
What other advice do I have?
Overall, I would rate Zoom a ten out of ten.
Performance was good but lacks features like call history
What is our primary use case?
I haven't used Zoom for personal meetings, but we used to use it at my university. A few of our clients also use Zoom, so they connect with us through it. I have a bit of experience with Zoom, but I haven't used it extensively.
I haven't been using Zoom in my organization. A few of our clients also use it.
Just for online classes. I think we can skip the interview for Zoom because I haven't used it for anything other than online classes.
What is most valuable?
Overall, the UI was fine. Performance was fine. Everything was good. I had no problems for the time I was using it.
What needs improvement?
Maybe the UI could be improved a bit. Plus, it would be helpful if all the chat history was maintained, even between calls. If I'm chatting during a call, I'd like that chat to be available later.
Zoom have some control over the number of users who can interact at a single time, but I'm not sure about the specifics.
For how long have I used the solution?
I have experience with this product.
What do I think about the stability of the solution?
It is a stable product. I haven't faced any issues. Maybe our network stability was the issue sometimes. But Zoom itself is always stable.
What do I think about the scalability of the solution?
I've been in a call with around a thousand students. So, it was quite scalable.
How are customer service and support?
I haven't used Zoom's tech support.
Which solution did I use previously and why did I switch?
We use Teams professionally. Personally, I've only used Zoom a couple of times.
I still prefer Teams because I'm used to it. Teams is the perfect solution if you want to collaborate on an enterprise level. I don't know if it's more expensive than Zoom, but overall, I love Teams.
I think using Teams makes more sense for me. I can create a group there, and I have access to all the tabs. Teams are better for meetings.
How was the initial setup?
Zoom setup is pretty much straightforward. I've always used Zoom through Chrome, so we didn't need to deploy it. But the overall cloud setup wasn't a challenge. It's very straightforward.
There was just one guy who has to create the calls and pay the bill. Just a single admin.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
Everything was fine. But I would rate it a six out of ten.
My Office - The most productive one actually
What do you like best about the product?
Tons of controls with greats features and the best thing I like about zoom is the video quality and it let's you mirror the video unlike Google Meet.
What do you dislike about the product?
Nothing in particular, but sometimes the meeting controls on the top of the screen is annoying so you have to go to the setting and hide it.
What problems is the product solving and how is that benefiting you?
Video Conferencing and the way it has benefitted us is that we are able to meet people across seven seas and work together.
Provides whiteboard control and managing how attendees join the meeting
What is our primary use case?
It was an enterprise subscription primarily intended for tech companies supporting us. We mainly used Zoom, and at some point, our management also acquired a Zoom subscription specifically for manager meetings.
How has it helped my organization?
It has been rolling out exciting features that enhance collaboration and simplify meeting scheduling and management. Zoom was quite effective until a security issue arose, which caused some users to leave. However, they quickly addressed the problem, which can happen with any technology. Overall, Zoom has introduced many features that align well with current market needs for meetings and collaboration.
What is most valuable?
Important features include whiteboard control, the ability to set up lobbies, and managing how attendees join the meeting.
What needs improvement?
The pricing model for Zoom was not very friendly.
For how long have I used the solution?
I have been using Zoom for last ten years.
What do I think about the stability of the solution?
Zoom is very stable and it's also very lightweight. It really doesn't consume a lot of bandwidth.
What do I think about the scalability of the solution?
I rate the solution’s scalability a nine out of ten.
How was the initial setup?
The initial setup was easy and takes 10 minutes to complete.
To deploy, the first thing is subscription, so you have to go and register. Then once you're registered, it’ll send an activation link. Once you activate you download Zoom, log in, and move on.
What was our ROI?
When evaluating return on investment, two key factors come to mind. First is having ample storage, which allows you to share and retain meeting information for future reference, making it a valuable asset. Second is pricing, which is crucial for aligning the solution with your budget and ensuring it offers good value for the cost.
What other advice do I have?
For those seeking a versatile option, Zoom is a strong competitor in the market. While there are many products to explore, Zoom stands out as a solid choice. It offers excellent security features, including comprehensive controls for connections, streaming, recording, and sharing information. Since addressing a previous breach, Zoom has maintained robust security. Overall, its security support is commendable, and it continues to be a reliable solution
Overall, I rate the solution a nine out of ten.
Great for meetings and collaboration
What do you like best about the product?
I love all the features that Zoom has, it's easy to use and everyone knows about it.
What do you dislike about the product?
Depending on your needs it can be costly to use each month. For a solo business the additional cost when moving past a free account cannot be justified, when there are other products like expertise.tv .
Free account only allows 45 min meetings
Free account only allows 45 min meetings
What problems is the product solving and how is that benefiting you?
Makes collaborating, virtual training, sales calls and other communications easy, quick and I can record the calls for future reference.
Provides good video quality and screen-sharing capabilities
What is our primary use case?
I use the solution for personal meetings where I have discussions with outside people.
What is most valuable?
The solution is easy to set up and use. I feel Zoom is stable for the kind of requirement I have. The solution provides good video quality. Zoom has good screen-sharing and presentation capabilities.
What needs improvement?
Zoom should introduce AI features that allow you to understand a person's emotions.
For how long have I used the solution?
I have been using Zoom for many years.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
How was the initial setup?
The solution’s initial setup is easy.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Efficient and trustworthy
What do you like best about the product?
That you are able to have face to face conversation with people, easy to use and can use it anytime
What do you dislike about the product?
Sometimes we experience technical glitches while using it.
What problems is the product solving and how is that benefiting you?
Be able to reach each other at schedule time.
The best video meeting app
What do you like best about the product?
Zoom Workplace integrates chat, meetings, phone, whiteboards, and more for streamlined collaboration and efficient communication.
What do you dislike about the product?
- Cost of Paid Version
- Chat tracking issues
- Meeting time limit
What problems is the product solving and how is that benefiting you?
Zoom Workplace simplifies communication, increases engagement, makes the most of in-person time, and improves productivity with AI-driven features.
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