Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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The product is ok but dealing with their support and billing teams has been awful.
What do you like best about the product?
It works fine. Nothing special and it isn't really worth disrupting the team to move.
What do you dislike about the product?
Somehow, we got charged monthly but on an annual contract, and when we added or removed users, they were all also on the annual contract, so our price went super high but wouldn't come back down until the end of our year term. Again, we were paying monthly at the monthly rate. No discount.
When I found this out, I reached out to Zoom to get it fixed and was basically told that I'm screwed.
So now I've been trying to get off this annual contract before it renews again, and I've just been getting ignored, passed around, and promised someone would reach out for over a week. Currently, they're back to radio silence, so I'll likely need to try again with their support line.
I hate how Zoom has treated me as a long-time customer, and if I felt like I had an alternative that wouldn't disrupt the team, we would be long gone.
I hate Zoom, but I guess I'm stuck - for now.
When I found this out, I reached out to Zoom to get it fixed and was basically told that I'm screwed.
So now I've been trying to get off this annual contract before it renews again, and I've just been getting ignored, passed around, and promised someone would reach out for over a week. Currently, they're back to radio silence, so I'll likely need to try again with their support line.
I hate how Zoom has treated me as a long-time customer, and if I felt like I had an alternative that wouldn't disrupt the team, we would be long gone.
I hate Zoom, but I guess I'm stuck - for now.
What problems is the product solving and how is that benefiting you?
It works. At least it connects to Slack so that's useful.
Zoom insights
What do you like best about the product?
Flexibility, ease of use and clear communications.
What do you dislike about the product?
Sometimes the sound or video connection quality is not up to par.
What problems is the product solving and how is that benefiting you?
Remote team communication. Virtual client meetings.
Quality video meeting service for businesses of all sizes
What do you like best about the product?
It's the industry standard. It's full featured. It's not a "second thought" service like Google Meet where they needed to make a competitor for Zoom. Once integrated into your email, calendar and contact systems, it's easy to schedule meetings.
What do you dislike about the product?
My dislike is from an IT perspective. I'm having a lot of difficulty getting automatic provisioning and licensing to work.
What problems is the product solving and how is that benefiting you?
We do not use Google Meet because Zoom can support large amounts of attendants easily, whereas with Google, we've had problems in the past.
Easy to use & admin
What do you like best about the product?
Zoom makes it so that our remote company can seamlessly connect with our customers and colleagues
What do you dislike about the product?
Sometimes the admin panel is a bit difficult to navigate due to the number of different features and settings available.
What problems is the product solving and how is that benefiting you?
Zoom helps us connect with each other (remote company) and with our customers and prospects.
Service
What do you like best about the product?
The ability to navigate answering calls faster.
What do you dislike about the product?
The cost is pretty expensive, however the platform does deliver great service.
What problems is the product solving and how is that benefiting you?
Zoom Workplace allows us to have a built in intercom to use and notify staff during our fire drills we have with staff.
Currently the Best Online Meeting App
What do you like best about the product?
Zoom has the best feature set and user interface is easiest to configure and use.
What do you dislike about the product?
It's difficult to keep up the the rate of change with Zoom or troubleshooting issues.
What problems is the product solving and how is that benefiting you?
Zoom provides a reliable video meeting service as well as phone functionality. We use Zoom chat and webinar also. New users are easy to onboard due to the intuitive interface.
Zoom Workplace Review
What do you like best about the product?
The integration into our Help Center, call monitoring, metrics are all beneficial to our team. Overall it's easy to use. Our agents use it daily for client calls as well as internal/external meetings.
What do you dislike about the product?
Accessing the recordings is somewhat of a task. You have to click on several tabs to get to the recordings. The reporting is getting better, but there are still a few areas that the maximum search option is 30 days.
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes running our call center much easier than it was with our prior provider
I would def recommend, great security and stability!
What do you like best about the product?
security and the apps feature, the backgrounds
What do you dislike about the product?
read AI and the threat of privacy, don't like how many people have it now
What problems is the product solving and how is that benefiting you?
whiteboard is so easy for when i facilitated focus groups
Technology Training Support Specialist
What do you like best about the product?
New look and feel - ease of use
love the new features
love the new features
What do you dislike about the product?
lots of updates without email notifications
What problems is the product solving and how is that benefiting you?
Communication and Integration
User friendly and highly recommend
What do you like best about the product?
Transferring calls between phones and being able to convert to video zoom.
What do you dislike about the product?
The phone app is not something I would recommend because it is glitchy
What problems is the product solving and how is that benefiting you?
It helped me with having an efficient calendar link to send customers
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