Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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There is no competition
What do you like best about the product?
Zoom is a complete meeting solution. It is very intuitive and easy to figure out, it is packed full of features, with new ones added regularly, and it has really great integrations with Google Workspace.
What do you dislike about the product?
IOS application will end a meeting if you answer a phone call.
What problems is the product solving and how is that benefiting you?
It provides flexibility to staff members who are telecommuting or working from home and allows everyone to collaborate. It also allows staff to schedule their own meetings without the hand holding from the IT or communications teams.
Looking to switch from Microsoft Teams to Zoom
What do you like best about the product?
The AI feature that makes it effortless to take notes and estrapolate the important information.
What do you dislike about the product?
Not sure yet as I haven't used the most up-to-date version of Zoom since our comapny switched to MS over a year ago.
What problems is the product solving and how is that benefiting you?
Effortless AI integration thats easy to use and takes away the manual note-taking workload.
Zoom Review
What do you like best about the product?
It is very easy to use and to have multiple different people collaborate at the same time. Meetings are very easy to set up and we use it almost daily. There was great customer support as well as many different features that were useful to us.
What do you dislike about the product?
Nothing at the moment, this has been a great experience so far.
What problems is the product solving and how is that benefiting you?
It is benefiting us by allowing seamless communication with both colleagues and partners.
The best offering for web conferencing
What do you like best about the product?
Addresses all of the needs for a business that is highly remote.
Team meetings manage the size of attendees & features are intuitive.
Team meetings manage the size of attendees & features are intuitive.
What do you dislike about the product?
AI assistant still keeps recorded meeting summaries on the admin-level.
What problems is the product solving and how is that benefiting you?
Though there are still items to be had, the AI assistant is a nice new feature that helps us with note taking.
Best of breed video meeting platform
What do you like best about the product?
Its pretty much turn key and ready to go from the start. Minor tweaking is needed, especially when it comes to "features" that you do not want. more on that in the dislike area
What do you dislike about the product?
They are constantly pushing their Ai Chatbot. We disabled it and at least once a week at the conclussion of a meeting my users receive the AI chatbot pop-up which makes them contact me about enabling it.
What problems is the product solving and how is that benefiting you?
Real time and excellent quality video meetings
Best tool to organize calls
What do you like best about the product?
The UI is easy to use, is available with everyone and I never felt any lag. Very good to use for internal calls as well.
What do you dislike about the product?
It doesn't have the transcribe feature which other tools have.
What problems is the product solving and how is that benefiting you?
All of our important calls including board meets are recorded in this, which becomes useful later for review.
Zoom Marketplace
What do you like best about the product?
We utilize the chat feature at work to communicate. The integration with Outlook has fixed the issue with some items from my calendar not appearing in the old Zoom meetings tab. We use it daily to interact with our team members.
What do you dislike about the product?
The open a support case on your website is buried. It's be great to be able to open a support case from the app. For administrators at least. We are having issues with phone quality and can't centrally manage the tickets I requested my users place, when calls don't get through successfully. Even though I asked them to reference the same servic ticket, there is no way for an administrator to centrally manage/see who has input tickets and linked them to the service ticket.
What problems is the product solving and how is that benefiting you?
It provides ease of use to communicate with groups of the team or the whole team. One of the chat groups is for our emergency response plan, since we have users remote and in the office. It lets all users know if there is a major development at HQ,
Zoom review
What do you like best about the product?
The user experience is everything, I love the functionality of it
What do you dislike about the product?
The only downside is when downloading locally and it possibly get interrupted then you have a corrupt file
What problems is the product solving and how is that benefiting you?
Two way Factor authentication
Zoom AR FTW
What do you like best about the product?
I love all of the built out settings, AR features, etc. It makes Zoom the ideal video conferencing software for Enterprise organizations. As an IT person, I love being able to annotate, take remote control, become a pirate!, also the reporting is amazing for auditing. All around a great product!
What do you dislike about the product?
What I dislike about ZW is the new UI needing 10 updates in the span of a month lol and how hard it is for folks to figure out how to turn Gestures off. Also it's pretty pricey.
What problems is the product solving and how is that benefiting you?
Being a comprehensive VC solution! Benefits me because its fully built out and realized with all the tools an IT person could need!
It works and does the job
What do you like best about the product?
The transcripts are good. Most people are familiar with the layout and features.
What do you dislike about the product?
Sometimes difficult to change names of people before they can be let in the meeting.
What problems is the product solving and how is that benefiting you?
Share content (on my screen)
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